Name: Embassy Suites Louisville East
Address: 9940 Corporate Campus Dr, Louisville, Kentucky, United States of America, Louisville, Kentucky, US
Price range: $168–$339 per night
Rating: 8.43

What guests think

Guests describe Embassy Suites Louisville East as a modern, family-friendly stay with spacious suites, a standout made-to-order breakfast, and welcoming staff, delivering comfortable overnights and weekend getaways with plenty of room to spread out and relax.

Several reviews cite disruptions to amenities, including pool closures or strict time limits, elevator outages causing long waits, and periods of construction affecting common areas. Housekeeping can be request-only and occasionally missed, and some rooms show maintenance issues such as leaking showers, HVAC problems, or worn furnishings. A practical choice if you’re flexible about amenity availability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool access often faces restrictions (reservation-only, short time slots), temperature problems, or renovation closures; elevator outages led to long waits. Construction sometimes affected common areas, while an evening reception and on-site bar are available.

Related guest reviews

8

Mariana

Jul 10, 2024

·

Stayed 3 nights

Our stay was very nice even though construction was happening. It was noisy but I was not bothered by it. Maybe because we had two toddlers in the room. The only thing was a chemical smell on the second day but it did not come into our room. It dissipated pretty quickly or it would have been a deal breaker. We requested extra towels and iron, and they were delivered promptly. I did receive a text soon after check in checking in on us which was very nice. Even with construction, we still had all amenities except the pool which was also being renovated. This is our second stay at this hotel and would return again. They have the best breakfast of any hotel I've stayed at. It's not just your average continental breakfast. We were given a "voucher" for a free drink at the bar for each night of our stay. Parking is free.

10

Caleb

Jun 1, 2025

·

Stayed 5 nights

It is very beautiful. Has restaurant and bar. Staff super friendly. Indoor pool very relaxing

2

Nicole

Dec 9, 2024

·

Stayed 2 nights

The elevator was down and it took at least 15-30 minutes to get up or down from the room. We stayed on the 3rd floor and the down button did not work for the one working elevator. There were no towels at the pool. Kids ran around with no adult supervision playing on elevators and running halls.

8

Marie

Jan 1, 2025

·

Stayed 1 night

The property only has 1 working elevator which made it a challenge to get to your room. The room was clean, the breakfast was really good

8

Sharon

Dec 28, 2024

·

Stayed 3 nights

Check in and check out were hassle free. On a scale of great, good, and okay, room was good. Only true complaints were conditions of the dining room during peak breakfast hours and only one working elevator during a rather busy holiday season creating huge wait times.

4

Gary

Aug 7, 2024

·

Stayed 1 night

Would not have stayed there had we known that the entire lobby area was under construction.

4

Brittney

Feb 17, 2025

·

Stayed 1 night

No hot tub as the website said and showed there was and the pool was freezing cold

6

Abigail

Jun 17, 2025

·

Stayed 1 night

The biggest disappointment was the pool. This room was picked because of location and pool. The pool was by reservation only and for only 30 min. Huge disappointment

8

Arilennis

Jun 22, 2025

·

Stayed 1 night

This place have restricted pool time to 30 minutes only and no more than five people are alowed to enter during those 30 min. I think it's a bit extreme; I didn't feel comfortable with this.

6

Erin

Jun 23, 2025

·

Stayed 1 night

No access to pool, refrigerator in the room was broken, laundry was broken. Everything we

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Cleanliness

Many guests found the hotel and suites very clean, but several reported missed or request-only housekeeping and occasional issues like stains or stray items.

Related guest reviews

8

Brandy

Jun 8, 2025

·

Stayed 1 night

Nice style and open floor plan. Was disappointed in pool usage, had to sign up for a 30 min slot and only 5 allowed we were told. Even though we saw a dozen kids in there at a time. Our room had left over chapstick, dirty balled up sock in bathroom on fooor and candy wrapper on floor in living space. No outdoor “free” dog area like mentioned in description. Breakfast was good and quality was more upscale.

10

Joshua

Aug 31, 2025

·

Stayed 2 nights

Hotel was very clean. Staff was friendly and helpful. Happy hour snacks and drinks was very nice.

10

Anna

Jul 27, 2025

·

Stayed 2 nights

It was extremely clean. It was in a very quiet area. I have always enjoyed my stays at embassy suites hotels

4

Nohan

Jul 29, 2025

·

Stayed 4 nights

No housekeeping

10

Michael

Aug 29, 2023

·

Stayed 1 night

Staff was extremely friendly and helpful. The rooms were immaculate and quiet

8

Ann

Dec 6, 2024

·

Stayed 1 night

Room was quiet. Somewhat clean - found plastic wrap in several places. Given only 1 hand towel instead of 2. Stains on the carpeting. No restaurant at first stay and second stay had restaurant only during manager's reception. No bar except for during manager's reception. Friendly omelet maker and very friendly bar tender.

10

Alida

Oct 13, 2025

·

Stayed 1 night

Excellent breakfast selection, spacious clean rooms

10

Brennan

Sep 20, 2025

·

Stayed 1 night

Very nice, very modern, very clean! No complaints from our family. We loved the size of our double queen room. It allowed our family of 5 to have plenty of space and relax comfortably.

10

Kristin

Sep 24, 2024

·

Stayed 2 nights

Love to stay at embassy suites for the reliability. Property is spotless, and breakfast is great.

6

Susan

Nov 17, 2023

·

Stayed 6 nights

The property is tired looking with dirty carpets, torn edges to them, etc. It definitely needs a renovation, which they were just beginning while we were there (Nov 7-10). This is also the only hotel I have ever stayed it that required guests to REQUEST maid service DAILY in order to receive it. The bar menu was very limited, although it was the best burger I've ever tasted. The "hot" breakfast items were not hot. Biscuits were cold and hard, eggs were at best room temperature, etc. (I had breakfast daily at 7:30)

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Rooms

Suites are generally spacious and comfortable with modern decor, but some units had maintenance problems (leaking showers, HVAC not working, worn furniture) or awkward layouts such as a bed against a wall. Noise from other guests was an occasional issue.

Related guest reviews

8

Gary

Nov 11, 2023

·

Stayed 3 nights

Overall, a good experience. Upon our arrival there was some confusion with our room - but they were quick to fix it. While our room was dated, it was comfortable and we always enjoy the Embassy breakfast. They are in the process of renovating rooms. Enjoyed the stay!

10

Kristen

Aug 16, 2024

·

Stayed 2 nights

The new decor was beautiful!

8

Gretchen

Aug 1, 2023

·

Stayed 1 night

This Embassy Suites could use a bit of an update. Furniture was a bit worn and the bathroom was in need of some upkeep. Toilet clogged twice. The provided hair dryer was really gross, so sticky I had to was after using it.

8

dominic

Jan 4, 2025

·

Stayed 3 nights

We are a family of four and reserved a room with 2 queen beds. When we arrived we discovered that 1 of the 2 beds was pinned up against the wall so you could only get into it from one side, requiring one of the people sleeping in the bed to have to literally climb over the other to get to their spot I asked the manager about this and she said there are number of rooms like this. She was very sweet and reduced my room charge to compensate. But I suggest you clarify what you are getting before you reserve. Of course, the hotels room pictures do not show this type of setup

6

Shala

Dec 2, 2024

·

Stayed 2 nights

The kind host made the check-in process quick and efficient. There was only 1 guest elevator that worked the entire weekend. There was a sign that said an additional elevator was through the housekeeping washroom. It certainly seemed like an area guests should not walk through. When we got to our room (#320) it was clean, spacious, and very warm and stuffy. We turned on the air conditioner that made a buzzing noise but it never came on. A service guy came up and began tinkering, but they eventually asked us to move rooms. We nephew's room on the 2nd floor never had working heat or air. On day two, we requested a 2 fresh sets of towels. They only brought 2 large drying towels that were a dingy yellow color. When they brought the face towels they looked so awful they should be trashed. I wish I had taken pics. Summary... • They need to repair elevators. • Fix the heat/air units. • Invest in new linen. • Breakfast was greeeat!!!

10

Mary

Oct 4, 2025

·

Stayed 1 night

Room was spacious. Staff was very friendly and helpful. Breakfast was amazing! Highly recommend this hotel

10

ANDREA

May 27, 2024

·

Stayed 2 nights

Beautiful, well appointed, super spacious room. The surrounding area had a walking path and the Y was only a 7-minute walk away. The breakfast was outstanding!!

10

Leslie

Jun 27, 2025

·

Stayed 1 night

Everything was great! The beds could be a little more comfortable but it was decent.

6

Mindy

May 26, 2024

·

Stayed 3 nights

The remodel is amazing however you will need a dry vac after every shower. The water leaks outside the shower awfully. We must have used at least 10 towels to soak up water for 3 people. They need to figure this out. Very dangerous, almost fell on the wet floor.

10

Brennan

Sep 20, 2025

·

Stayed 1 night

Very nice, very modern, very clean! No complaints from our family. We loved the size of our double queen room. It allowed our family of 5 to have plenty of space and relax comfortably.

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Service

Staff are frequently praised as friendly and helpful, with quick check-ins and supportive responses to issues. However, service could be inconsistent at busy times, with reports of overcharges, slow towel delivery, unaddressed noise complaints, or missed callbacks.

Related guest reviews

6

Vinnie

Nov 10, 2025

·

Stayed 2 nights

Room and hotel are fine. Had an issue where room next door was cranking music at 430am. At 530 I asked desk to address it. They did nothing. So I paid for a sleepless night. I get that stuff happens but very frustrating that the hotel did nothing to make it right.

10

Martin

Nov 24, 2024

·

Stayed 3 nights

The property is well maintained and nice. We loved the large breakfast bar with the made-to-order omelets. Also the complimentary drinks in the evening were great. The staff was very nice and helpful. Our friend had a medical emergency and the staff was extremely accommodating and helpful. They were very supportive and allowed us to have the space and time to take care of the crisis we were having. We were very thankful for their help.

10

Delilah

Jul 8, 2025

·

Stayed 1 night

I called ahead, due to traffic we were coming in late. They checked us in, and had all ready when we arrived. Great job, we were grateful.

10

Amy

Oct 11, 2025

·

Stayed 2 nights

Staff was extremely friendly and responsive. Breakfast was AMAZING! Only issue was toilet handle was messed up.

10

Mary

Oct 4, 2025

·

Stayed 1 night

Room was spacious. Staff was very friendly and helpful. Breakfast was amazing! Highly recommend this hotel

10

Marie

Nov 16, 2025

·

Stayed 2 nights

Room was good. Staff very nice

10

Michael

Aug 29, 2023

·

Stayed 1 night

Staff was extremely friendly and helpful. The rooms were immaculate and quiet

10

Steve

Oct 7, 2023

·

Stayed 1 night

First room had a shower leak and Leslie promptly got us in another room. Great job!

10

Katy

Jul 4, 2025

·

Stayed 1 night

The front desk staff was very friendly and helpful. The lobby is clean and the happy hour drinks and snacks are a nice perk!

10

Cathy

Jan 25, 2024

·

Stayed 2 nights

Always a good experience with Embassy Suites. The renovations did not interrupt our stay at all, aside from some noise during the day they were usually done by 6:00 p.m. My only complaint on this visit was that the iron in our room was broken and I called the front desk for a new iron, and I even offer to come downstairs and get it myself. I was told that I would be called back when they found a new iron but I was never contacted again. The iron wasn't that crucial, so I just let it go. Good customer service would have been to at least give me a call back and let me know whether one was found or not. Thanks!

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Location

Quiet suburban setting about 15–20 minutes from downtown, with walking areas nearby. Convenient if you prefer to stay outside the city center.

Related guest reviews

10

Kamran

Mar 21, 2025

·

Stayed 1 night

Great place to stay! Newer hotel, very clean, great mattresses, located about 20 minutes outside of downtown in an office park area. Pool was beautiful - not too cold, good size and 4-5 feet deep. Great breakfast

10

Anna

Jul 27, 2025

·

Stayed 2 nights

It was extremely clean. It was in a very quiet area. I have always enjoyed my stays at embassy suites hotels

10

Marla

Dec 25, 2023

·

Stayed 1 night

We enjoyed our stay and was close to our destination.

8

Michelle

Sep 1, 2023

·

Stayed 1 night

The area of the hotel is in a nice quiet environment. The staff were friendly and the hotel was nice and quiet. The room was spacious and we enjoyed the delicious breakfast.

10

ANDREA

May 27, 2024

·

Stayed 2 nights

Beautiful, well appointed, super spacious room. The surrounding area had a walking path and the Y was only a 7-minute walk away. The breakfast was outstanding!!

8

Rodnina

Jul 7, 2025

·

Stayed 2 nights

The hotel is located in a very quiet area. I wish we were closer to the downtown area

10

Guillaume

Sep 1, 2025

·

Stayed 1 night

Very safe and easy parking, impeccable and appetizing breakfast.

8

Sandra

Dec 28, 2023

·

Stayed 1 night

First time traveling with our two dogs. Rooms were roomy enough for all! Plenty of outside area to walk them.

10

Roberta L

Sep 27, 2023

·

Stayed 3 nights

Very nice, quiet, clean area - a refreshing change from downtown Louisville. property located in modern looking area - commercial/residential mix. Only 15-20 minutes out from the city, it offers a good mix of shopping and restaurants.

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Dining

Breakfast is a standout with a large buffet and made-to-order omelets, though during busy times items can run out or be lukewarm. Beyond breakfast, on-site dining and room service are limited or unavailable at times.

Related guest reviews

2

Rodney

Oct 16, 2024

·

Stayed 3 nights

If I had to define my stay at Embassy Suites, Hilton East. It would be extreme self-service. from having to trot up the stairs 5 floors because the elevator was out and the amount of guests, especially with children, was overwhelming for the single one. To being told there was a chef contracted to cook on the premises. Then having to trot out to get food because we were told there was no room service. I.E. NO CHEF, NO COFFEE, NO FOOD. We could have stayed in our car in the parking lot and got better service.

10

Amber

Mar 3, 2025

·

Stayed 1 night

Unbelievable breakfast! Clean! Coming back!!

10

Amy

Oct 11, 2025

·

Stayed 2 nights

Staff was extremely friendly and responsive. Breakfast was AMAZING! Only issue was toilet handle was messed up.

8

Ann

Dec 6, 2024

·

Stayed 1 night

Quiet room. Stains on the carpet. No restaurant or bar except during manager's reception. Very few snacks that were not replenished during the 1.5 hour manager's reception. Friendly omelet maker and very friendly bartender. Front desk not that friendly.

8

Melinda Ellen

Jul 28, 2023

·

Stayed 4 nights

Everything was as I expected for Hilton. My complaint was limited dining availability, limited menu and no room service. Also, an in room safe would be nice.

8

Ann

Dec 6, 2024

·

Stayed 1 night

Room was quiet. Somewhat clean - found plastic wrap in several places. Given only 1 hand towel instead of 2. Stains on the carpeting. No restaurant at first stay and second stay had restaurant only during manager's reception. No bar except for during manager's reception. Friendly omelet maker and very friendly bar tender.

10

Kathy

Jul 15, 2025

·

Stayed 1 night

Newly renovated property. Beautiful! Delicious breakfast buffet.

10

Alida

Oct 13, 2025

·

Stayed 1 night

Excellent breakfast selection, spacious clean rooms

10

Ryan

Mar 18, 2025

·

Stayed 1 night

Absolutely lovely stay! We would return just for breakfast alone. Room was super clean, up to date. Highly recommend!

10

Adrianna

Oct 26, 2025

·

Stayed 1 night

Amazing service and breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$145
February	$170
March	$162
April	$175
May	$159
June	$155
July	$198
August	$168
September	$171
October	$170
November	$145
December	$146

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $221	15 $273	16	17 $333	18 $329	19 $337
20 $197	21 $202	22 $203	23	24 $339	25 $299	26 $307
27 $198	28 $192	29 $205	30 $209

Su	Mo	Tu	We	Th	Fr	Sa
				1 $178	2 $269	3 $237
4 $232	5	6	7	8	9 $235	10 $199
11 $170	12 $181	13 $197	14 $182	15 $198	16 $275	17 $266
18 $250	19 $288	20	21	22	23 $253	24 $178
25 $168	26 $224	27 $275	28 $199	29 $180	30 $178	31 $178

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

King Suite

Suite Two Doubles

Room, 2 Queen Beds, Accessible (3X3 Shower)

Suite, 2 Double Beds, Accessible (Bathtub)

Room, 1 King Bed, Accessible (3X3 Shower)

Suite, 1 King Bed, Accessible (Roll-In Shower)

Executive, One King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites Louisville East

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Prices for upcoming dates