Name: Portland Regency Hotel & Spa
Address: 20 Milk Street, Old Port, Portland, Maine, United States of America, Portland, Cumberland County, US
Price range: $166–$616 per night
Rating: 9

What guests think

At Portland Regency Hotel & Spa, travelers consistently praise the walkable Old Port location, friendly service, historic charm, and relaxing spa amenities, while some note dated rooms, occasional maintenance issues, and extra costs like valet parking.

Many appreciate comfortable beds, on-site dining and bars, and the convenience of valet service and a local shuttle. Common drawbacks include small or dated bathrooms, occasional HVAC and plumbing issues, and noise from the street or equipment. Several reviews mention limited spa and gym hours and that parking and breakfast are not included. Expect a centrally located, classic stay with modern comforts and some quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Well-liked spa with sauna, steam and jacuzzi plus a small gym; however, hours are limited and some facilities or bars were occasionally closed. Valet parking and a free local shuttle are convenient, though parking is paid.

Related guest reviews

10

Angel

Oct 26, 2024

·

Stayed 3 nights

The hotel is in a historic building with a nice charm. Unfortunately the fitness center is locked in with the spa so is only accessible 8 am to 6 pm which is very limited for athletic travelers who need some flexibility. The room was spacious with a comfortable bed.

10

Thomas

May 6, 2025

·

Stayed 1 night

Great location with lots of restaurants, pubs, shopping within walking distance. Outdoor valet parking for an additional $35.

10

Marguerite

Feb 21, 2025

·

Stayed 2 nights

this is a great older hotel in Portland with tons of character, excellent location, and wonderful staff. Bed was super comfy, great water pressure in the shower (in a huge bathroom), multiple restaurant and lounge areas, and the clean and well maintained sauna, steam room, and jacuzzi were all awesome. definitely plan on valet'ing the car. would definitely stay again

10

joanne

Nov 8, 2024

·

Stayed 1 night

The location is excellent for shopping and dining. There is a reasonable fee, $30.00 for valet parking.

10

Monica

Mar 20, 2025

·

Stayed 2 nights

Great hotel! Spa was fantastic. All the bars are fun and good food!

10

Cindy

Aug 18, 2025

·

Stayed 2 nights

This hotel was in the perfect location for visiting Portland. Near the water, restaurants and shopping, we could not have picked a better location. The hotel spa was excellent, and there was in-hotel access to dining and drinks. The staff was very friendly and the atmosphere was elevated.

10

Alexandra

Feb 19, 2025

·

Stayed 3 nights

We had a wonderful stay here over Valentine’s Day weekend. Our only wish is that the hot tub portion of the spa was open later than 6pm, especially in the colder months with extreme weather like we had on Sunday. Staff was great and we would definitely stay again.

10

Sharon

Jul 16, 2025

·

Stayed 2 nights

Beautiful historic hotel in the hip part of town! Best location- Walkable to everything .. Really cool lounge areas, offering bottles of water at all times, the airport pickup in a nice big black suv…friendly staff!! . Spa use of the jacuzzi steamroom and sauna… restaurants… Would choose this hotel again!

10

Christina

Mar 23, 2025

·

Stayed 1 night

Valet, free shuttle anywhere in the city you want to go, spa with jacuzzi and steam rooms& sauna available for hotels guests.. so luxurious! Great restaurants and a whiskey bar. Our stay was amazing!!

10

Kathleen

Jun 29, 2025

·

Stayed 2 nights

Great front desk staff. Rooms nice/beds very comfortable. Breakfast was delicious. Cannot beat location. Spa treatments excellent but the spa receptionist was full of herself and unwelcoming

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Generally clean rooms and public areas, but multiple reviews cite stained carpets, tired bathrooms with moldy caulk or rust, and occasional housekeeping lapses.

Related guest reviews

6

Francesca

Sep 15, 2024

·

Stayed 3 nights

Disappointing, to be totally honest. The hotel just seems like it needs some major investment to bring it up to normal standards of cleanliness and service. Room was dirty, hair throughout (bathroom floor, sheets, towels), carpets liberally stained, mattresses had clearly been replaced with a smaller size mattress but the larger bed platforms remained, and the exposed edges were full of crumbs, dust, hair, etc. Front desk was sometimes staffed, valet parking stand was usually empty and you have to look for someone at the front desk (if present) to contact valet. Under-staffed, in other words. Spa provided good massages, but jacuzzi was closed and the whole thing is on a dank basement floor. Overall it was just unclean and needs help. Location super and totally walkable, but I would not go back, and could not recommend.

10

PATRICIA

Aug 20, 2025

·

Stayed 1 night

Charming, beautifully maintained, historic hotel located in former Armory of the Maine national guard. Lovely outdoor summer dining in a small garden setting across a small rotunda, as well as within the he hotel itself. Service excellent and gracious and cleanliness seems to be impeccable. To me, a rare find today and a lovely place to stay.

10

Laura

Nov 29, 2025

·

Stayed 1 night

Good, reliable hotel when traveling for business. I’ll continue to stay here. Clean, easy.

6

Jodi

Sep 28, 2025

·

Stayed 2 nights

Nice , furniture, lighting, restaurant for breakfast very good Towels good However, needs renovation in bathroom Needs new shower, NOT shower curtain, Caulking covering mold in shower Bedding and pillows awful We asked for new and no replacements

6

KATHLEEN

Jun 2, 2025

·

Stayed 4 nights

The room we stayed in was okay but is dire need of updating and redoing. The carpet was stained. The bed was fine and the mattress was comfortable. I had difficulty finding convenient outlets for charging and had to move the bed stand in order to do so. Other outlet behind the curtain was stretched out and would not hold the plug. ? If the shower and bathroom floor were really sanitized. Qtip from previous guest was on the floor under the sink area. Staff were friendly and helpful. We expected a more updated/clean hotel.

8

Betty

Jun 16, 2024

·

Stayed 3 nights

For the nightly cost I think the carpet in the rooms could be cleaned when needed. The carpet in the rooms had stains. Everything else was great.

6

Karren

Jul 19, 2025

·

Stayed 2 nights

The location is great. However, the hotel needs a total renovation. Our room was very small and tired. The carpet had paw prints on it. The lighting is poor. It was very difficult to access an outlet to charge my phone. The internet was terrible. Housekeeping is not standard. The sheets are cheap and thin. We paid 500 a night for this.

10

Donald Scott

Nov 9, 2025

·

Stayed 1 night

Clean, comfortable room.

4

Sheri

Jun 28, 2025

·

Stayed 1 night

On a family road trip through New England we had a one night stay in Portland. We love staying in boutique hotels and we’re looking forward to staying at the Portland Regency. Checkin was great. The valet & front desk were very helpful. It went downhill from there quick. We booked at double deluxe and I should have read the description more closely, but no one uses double beds anymore, right? Wrong. I understand why they do though. The rooms are too small for queens. The bed size is on me, but the fact that they’re very old is not. None of us slept well that night. Let’s move on to the bathroom. It needs a complete overhaul. It still has the timed heat lamp and I can’t remember the last time I saw one of those. The shower curtain was stained. Rust on the metal surfaces. Gotta say, it was clean though. Wish I could have said the same about the room’s carpet. So many stains, I don’t know if they’re from the coffee maker or previous pets but damn they need to go with the bath. Now let’s talk about the smell. OMG the smell. My husband was convinced it was because it was an old building but that logic didn’t hold when the smell only existed in our room. There were deliberations over what the smell was. Pet urine? Locker room smell? Stinky feet? Bad cheese? It was awful and I would have found another hotel in town had we been in Portland another night. Would not go back.

8

Laura

Aug 19, 2025

·

Stayed 1 night

Clean, quiet, great service!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are often very comfortable, with some spacious rooms and a few balconies. Others are small or dated, and guests report noisy or weak A/C, thin walls or street noise, and occasional Wi-Fi or lighting issues.

Related guest reviews

8

Mark

Nov 15, 2024

·

Stayed 1 night

Beautiful hotel. Excellent service. Only complaint was that the room was very dark--just one bedside lamp and another small reading lamp at the far corner of the room. Also, sauna closes really early at 6:00, which makes it impossible to use for anyone that is working during the day.

8

David

Jun 23, 2025

·

Stayed 1 night

Nice hotel in a great location. The only drawback was the air conditioner in the room was very loud.

10

Patricia

Jul 19, 2025

·

Stayed 2 nights

The hotel was very quaint and everything you’d need is within walking distance. We had a small room but it was fine for the two night stay. The staff was friendly and very accommodating. I’d stay again if ever in the area.

10

john m

Aug 22, 2024

·

Stayed 1 night

I love Portland, and if you want a room with a balcony the Regency is the only one place I've found that provides this. This time we were in a regular room, no balcony but still fantastic service. Two branded bathrobes in the closet, with two umbrellas. Next to the hairdryer. In the bathroom big enough to hold a spare bed, beautifully folded pairs of towels, and a black one with white writing saying "make-up". This happens to be in a beautiful Armory, with Maine friendly staff, and the perfect location for dining and shopping.

8

Madeline

Sep 11, 2025

·

Stayed 3 nights

amazing location, walking distance to everything we wanted to do. room was smaller than we expected and

10

Joan

Aug 5, 2025

·

Stayed 2 nights

Bed was one of the most comfortable we've had at a hotel! The towels were also top notch!

10

Linda

Sep 22, 2025

·

Stayed 3 nights

Very nice place to stay. Perfectly located to the center of the action in town. Beware the weekend noise on the street side of the building however.

6

Karren

Jul 19, 2025

·

Stayed 2 nights

The location is great. However, the hotel needs a total renovation. Our room was very small and tired. The carpet had paw prints on it. The lighting is poor. It was very difficult to access an outlet to charge my phone. The internet was terrible. Housekeeping is not standard. The sheets are cheap and thin. We paid 500 a night for this.

8

Kathy

Jul 5, 2025

·

Stayed 1 night

Absolutely lovely and convenient hotel. Only complaint was about the air conditioning. Even though it wasn’t that hot a night (in the 60s) and day (80). The cooling struggled to keep up. We wanted the temperature to be 68 but we couldn’t get it cooler than 73.

10

Anthony

May 30, 2025

·

Stayed 4 nights

We had a great room with a balcony. The location of the hotel is very close to all of the city center action and harbor tours. We are already planning on another trip there.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, helpful and accommodating across valet, front desk and shuttle. A few note cool or rude interactions or slow responses during busy times.

Related guest reviews

8

Eric

Jul 4, 2024

·

Stayed 4 nights

The hotel is gorgeous. It’s in the middle of everything fun. However, a front desk employee was consistently arrogant and rude. His negative attitude towards me and my daughters left us hesitant to ask questions. This attitude was seen in other employees that we had minimal contact with. I’m not sure why they were rude but it was definitely unprofessional. For what it’s worth, the hotel staff were the only inhospitable people we met in Portland. It’s a great city and I’ll definitely return but not to the Portland Regency Hotel and Spa.

10

Searra

Jun 15, 2025

·

Stayed 2 nights

Incredible valet and front desk staff. Everyone was so kind and gave great recommendations! The location is great and walkable to a ton of Portland hotspots, bars, and shops.

6

Joseph

Aug 23, 2025

·

Stayed 2 nights

Location is very convenient. Hotel is VERY expensive for what it is. Prices should be half. A very average hotel charging very high prices due to location and season. Michael (valet) was very friendly and helpful. Most of the front desk reception staff weren’t the warmest.

10

John

Oct 14, 2024

·

Stayed 2 nights

My wife and I stayed here for several days and interacted with about a half dozen employees who were all exceptional. From the front desk attendants to the shuttle driver, everyone was helpful, friendly, and professional. The room was nice enough and clean, no complaints, and the location couldn't be better. We didn't pay for parking, but instead used street parking and it worked great. That said, your milage may vary depending on day of the week, season, etc. Would definitely stay at this hotel again if I'm in Portland.

10

Kimberly

Jun 13, 2025

·

Stayed 1 night

Great staff, very helpful and kind. We were able to get a ride to places we needed to get to nearby the transportation station. Highly recommend. Clean rooms.

10

James

Aug 27, 2025

·

Stayed 3 nights

Any problems I had were rectified. Would be back there anytime staff was very friendly and accommodating.

10

Laurie

Jul 21, 2025

·

Stayed 1 night

The staff at the Portland Regency is amazing. They are polite and helpful and overall they were above average especially the Valet.

10

Dionne

Mar 29, 2025

·

Stayed 1 night

I can't say enough about my experience. The staff was AMAZING. I regret not getting their names (was the front desk lady Sam?) and the gentleman who drives the shuttle were so helpful and outstanding. I can't wait to go back!!

8

patricia

Aug 26, 2025

·

Stayed 1 night

Historic former armory converted into a charming hotel, well located in old port area, one block from the waterfront. Excellent menu and cuisine, although limited dining options. Excellent housekeeping. There is no concierge. Improvements possible with a more responsive management: eg lounge bar, lounge fireplace and dining room were all inoperative during high season when weather was unseasonably cold, too chilly for Outdoor patio bar and seating. Competent late llafternoon desk clerk was overwhelmed with various tasks and people ssekimg information or directions.

10

Jenna

Sep 11, 2024

·

Stayed 2 nights

Fantastic staff, clean rooms, stellar location. Nothing but great things to say about the hotel and the staff here. We had a couple room requests and they were about to accommodate them for us which was incredibly kind. The garden cafe is adorable and delicious. Valet and parking rates was better than all the surrounding hotels and went above and beyond. We cannot wait to come back!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent Old Port location that is walkable to the waterfront, shops, restaurants, tours and venues. Some report weekend street noise on rooms facing busy areas.

Related guest reviews

10

Robin

Jun 19, 2025

·

Stayed 2 nights

We picked this hotel for its location in the old port section of Portland. Easy walking to all the shops and waterfront. The hotel itself is a cut above. Breakfast were wonderful and the lounge is lovely.

10

Susan

Sep 29, 2025

·

Stayed 2 nights

In the heart of downtown Portland close to everything! And just absolutely beautiful!

10

Terri

Aug 15, 2025

·

Stayed 2 nights

The staff were very friendly and accommodating. The location is perfect. Lots of shopping and restaurants within walking distance, but a couple of blocks off the main street so there isn't too much pedestrian or car traffic in front of the hotel.

10

Axel

Oct 28, 2024

·

Stayed 1 night

Great downtown location.

6

Narine

Aug 23, 2025

·

Stayed 2 nights

The location was incredible!

10

CYNTHIA

Sep 8, 2025

·

Stayed 1 night

Wonderfully comfortable beds - free shuttle service - great location.

10

Halina

Oct 20, 2024

·

Stayed 1 night

Awesome location. Able to walk to everything. Great ambience.

10

Bethany

Jun 9, 2024

·

Stayed 1 night

Perfect location in the heart of Old Port, within walking distance of the waterfront and dozens of restaurants and shops. Beautiful building and clean room.

10

Stacey

Dec 8, 2024

·

Stayed 1 night

Location, location, location!

10

Nathan

Jun 13, 2025

·

Stayed 1 night

Great location!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site restaurants and bars are frequently described as tasty, with a popular breakfast, though usually not included. Occasional notes of limited menus, closures (e.g., whiskey bar), or slow service.

Related guest reviews

10

Susan

Aug 26, 2024

·

Stayed 1 night

Quite expensive in peak season, but well worth it for a night after a week camping in Acadia. Spacious room, comfortable. beds, nice bathroom. Well located for walking around the Old Port neighborhood. Friendly and professional staff.

10

Robin

Jun 19, 2025

·

Stayed 2 nights

We picked this hotel for its location in the old port section of Portland. Easy walking to all the shops and waterfront. The hotel itself is a cut above. Breakfast were wonderful and the lounge is lovely.

10

Catherine

May 23, 2025

·

Stayed 2 nights

Excellent stay! Facilities within hotel- restaurant, bar , and spa… friendly and helpful staff… very happy to stay there…. and will again…. Great location!

10

Monica

Mar 20, 2025

·

Stayed 2 nights

Great hotel! Spa was fantastic. All the bars are fun and good food!

10

Charles

May 12, 2025

·

Stayed 1 night

Very nice hotel. Clean and comfortable. Excellent on-site dining options

10

Maryann

Sep 15, 2024

·

Stayed 3 nights

The Regency is located in a fantastic central location to all the Old Port has to offer. With clean rooms, a comfortable bed, and intimate spa facilities. We thoroughly enjoyed our stay. The only downfall we experienced was the Ironside Whiskey Bar was closed our entire stay. Very unfortunate as we were looking forward to experiencing that anemity. Overall very happy with our stay, that fact aside.

10

Ellen

Aug 13, 2025

·

Stayed 2 nights

The location of this hotel is fantastic. We didnt use our car in 2 days. The food in their restaurants was excellent and the variety was great. They have an outdoor dining which was in a beautiful setting. The fitness room has everything I needed. All the service people were very pleasant. I would go back.

8

patricia

Aug 26, 2025

·

Stayed 1 night

Historic former armory converted into a charming hotel, well located in old port area, one block from the waterfront. Excellent menu and cuisine, although limited dining options. Excellent housekeeping. There is no concierge. Improvements possible with a more responsive management: eg lounge bar, lounge fireplace and dining room were all inoperative during high season when weather was unseasonably cold, too chilly for Outdoor patio bar and seating. Competent late llafternoon desk clerk was overwhelmed with various tasks and people ssekimg information or directions.

6

Michael

Jan 11, 2025

·

Stayed 4 nights

The spas were great, the kitchen and menu poor

10

Valerie

Jul 11, 2025

·

Stayed 2 nights

This hotel was perfect while staying in Portland. We loved that they still use actual room keys! Breakfast from eighteen95 here was the best food we had while staying in the area!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$138
February	$137
March	$129
April	$147
May	$220
June	$325
July	$362
August	$383
September	$363
October	$334
November	$171
December	$158

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $443	16 $519	17 $603	18 $477	19 $606
20 $380	21 $513	22 $511	23 $468	24 $513	25	26
27 $417	28 $496	29 $516	30 $511

Su	Mo	Tu	We	Th	Fr	Sa
				1 $524	2 $595	3
4 $468	5 $616	6 $509	7 $510	8 $516	9	10 $601
11 $398	12 $517	13 $446	14	15	16 $559	17 $565
18 $321	19 $302	20 $335	21 $449	22 $422	23 $499	24 $529
25 $225	26 $166	27 $263	28 $266	29 $174	30 $188	31 $186

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed (With Deck)

Deluxe Room, 1 King Bed

Deluxe Double Room

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Portland Regency Hotel & Spa

Have a question?

Prices for upcoming dates