Is parking available at the property?

Valet parking is available for a fee of USD 40.00 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily for a fee, approximately USD 10.00 to 16.00 for adults and USD 6.00 for children.

Does the property allow pets?

Pets are allowed with a fee of USD 75.00 per accommodation, per stay, with a maximum fee of USD 125.00 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be arranged by contacting the property in advance.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities, including a registration desk, meeting spaces, and a restaurant. There are also elevators, step-free entrances, and well-lit paths to the entrance.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Portland, just steps from Casco Bay Lines Ferry Terminal and within a 10-minute walk of Merrill Auditorium. It is 0.5 miles from Cross Insurance Arena and 0.7 miles from Wadsworth-Longfellow House.

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests to enjoy.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Hilton Garden Inn Portland Downtown Waterfront Hotel

Average nightly price at Hilton Garden Inn Portland Downtown Waterfront by month, last 12 months (USD)
Month	Average price
January	$127
February	$130
March	$126
April	$148
May	$252
June	$387
July	$470
August	$474
September	$469
October	$359
November	$157
December	$135

What guests think

At Hilton Garden Inn Portland Downtown Waterfront, reviewers consistently praise the walkable waterfront location and friendly staff, while noting dated touches and some operational hiccups like slow elevators, variable shower pressure/temperature, and a small pool and hot tub.

Many guests highlight spacious rooms with harbor views and overall good cleanliness, though housekeeping can be inconsistent. Valet-only parking is described as quick and convenient but adds a noticeable daily fee, and prices can feel high for the age of the property. Breakfast and the on-site bar earn frequent compliments, though breakfast isn’t always included and some experiences are average. Expect a convenient, comfortable base for exploring Portland’s Old Port.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are small, with recurring reports of nonfunctioning jets or temporary closures. Valet-only parking is convenient but pricey; on-site bar/restaurant and a small gym are available, and elevators can be slow.

Related guest reviews

10

Kirsten

Sep 27, 2025

·

Stayed 3 nights

Great location and walkable to excellent dining and shops. Gritty's has awesome beers on tap and live music from local artists. The indoor pool and laundry facilities on site was a nice perk.

8

Bob

Aug 22, 2025

·

Stayed 2 nights

We had a very nice stay. Comfortable beds (meaning queen beds were not firm) which is important to me. The hot tub had no jets which was a bit disappointing. The staff were very nice and very good!

10

Brittani

Apr 19, 2025

·

Stayed 1 night

Great location - couldn't ask for better! Room was comfortable and had a great water view. Only option to park is $40 valet service, however, which was a bit of a surprise. We also couldn't access the pool (one of our main reasons for choosing this hotel over others) due to it being deep cleaned which was a shame. Wish they would let folks know in advance or offer a % off of total cost due to amenities not being available. Staff were quite nice and would overall recommend though.

10

Steve

Jun 1, 2024

·

Stayed 3 nights

Great place to stay and right in the area of downtown you will enjoy. Our only issue was they have the slowest elevators we have ever been on.

10

JULIE

Sep 3, 2024

·

Stayed 2 nights

The hotel was very close to a variety of dining and activity options. We parked the car which was only valet and didn't use it until our checkout. We ate at the restaurant for breakfast, and they had nice options to choose from. We did try to use the hot tub but the jets were not working.

10

Cyndy

Apr 4, 2025

·

Stayed 1 night

Wonderful checkin with Caroline. Room was very clean and comfortable. Went swimming twice, used the workout center. Both were tiny but it was more cute than inconvenient.

8

Tim

Jan 13, 2024

·

Stayed 1 night

Excellent rooms, excellent property , great staff etc. but the jacuzzi is only a hot tub no bubbles and the pool is tiny

10

Wonda

Sep 3, 2025

·

Stayed 1 night

Maggie P. was pleasantly helpful at the front desk. The hotel was very conveniently situated in Old Port walking area for restaurants, shops, and near the piers. The breakfast was ok, I wouldn't do it for multiple days though, there are many breakfast options to try around in walking distance, we did the add on cooked to order option. The room was very spacious, we had 2 queen beds and a sitting area. The pool, gym, and hot tub were basic, we toured it, but didn't utilize them. We had a qiuet night, barely heard other guest in the halls or side by side. The location was key. I would stay there again. Valet parking was expensive, but very convenient. We didn't want to deal with self parking in an area we were unfamiliar with. In and our privilege is nice if you have places to drive to, but once again that particular area is so walkable.

8

Tracy

Dec 27, 2025

·

Stayed 1 night

We had a great view, clean room, friendly staff, we enjoyed the pool and hot tub. We were unhappy with the shower because we couldn't get the water hot enough

10

Heather

Mar 22, 2025

·

Stayed 1 night

We loved the pool and hot tub. I appreciate the fridge, keurig, and night light. Breakfast was good. You’ll pay $40 for valet parking (only parking they have) and breakfast is extra. Would stay here again.

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Cleanliness

Most guests find rooms and common areas clean and well maintained. Some report housekeeping misses (unclean carpets or linens, missed service) and noticeable wear.

Related guest reviews

6

Dylan

Mar 24, 2024

·

Stayed 1 night

A nice hotel by the harbor, beds are comfortable, and the valet parking was convenient. I only have a couple upsets, the mattress protector had hair in it, I’m not sure if those are changed each guest, but they should be, bed should also be sanitized and vacuumed down each guest. The wash cloths are doused in bleach, you can smell it while washing your face, it left a chemical irritation on my skin. (I’d bring my own washcloth) I would stay here again if the housekeeping did a better job with cleaning the beds. Which is the main reason for needing a hotel.

8

Jennifer

Oct 16, 2023

·

Stayed 2 nights

Convenient to all shops and restaurants. Hotel rooms could use a deep cleaning. Bathroom was not the cleanest. Bedding could be updated especially given the price we paid.

10

Bob

Jun 26, 2025

·

Stayed 1 night

Always stay at Hilton properties when possible, always clean, nice rooms, friendly staff

10

Carina

Apr 24, 2025

·

Stayed 2 nights

I had a great stay at this hotel! The room was very clean, and the entire property was well-maintained. The staff were friendly and welcoming, which made the experience even better. Check-in and check-out were super easy and hassle-free. I really appreciated how smooth everything was from start to finish. I’d absolutely love to stay here again!

6

Jennifer

Apr 25, 2024

·

Stayed 3 nights

Ok overall. The carpet is dirty in the elevator and in the room. Hair on sheets and in shower. The second dsy we left our room after 10 and it wss not cleaned. When we called the front desk and they had it cleaned only 1 bed was made. Seems like this hotel is in need of a renovation. No slippers or bathrobe. Shower had extremely low pressure. Front desk baird from friendly to cold personnel. Will not stay here again but it was a decent price.

10

Bruce

Sep 30, 2024

·

Stayed 3 nights

Nice Hotel at Super Location! Proximity to the Portland waterfront figured heavily in choosing the Hilton Garden Inn Portland Downtown Waterfront (long name, that!) for our recent three-night stay. And it worked very well for us. You are right on Portland Harbor. When I opened the curtains the first morning, a cruise ship looked like it was about to sail right into our room! The hotel itself was clean and attractive. There are many restaurants just a few minutes’ walk from the hotel. We had only one meal (breakfast) at the hotel, and it was excellent. The bar area was pleasant and not crazy or noisy. Not a biggie, but our room was not cleaned anytime during our stay. It seems that if you have your ‘Later’ tag on the door in the morning, that’s it, you don’t get a second chance, although I’m sure we could have requested a cleaning. Overall, the Hilton Garden Inn Portland Downtown Waterfront did the trick for us!

6

Bryan

Aug 27, 2023

·

Stayed 1 night

Room smelled funny and the carpet desperately needed to be vacuumed.

8

THAET

Sep 2, 2025

·

Stayed 3 nights

Carpets are aging and the Hotel tends to keep it clean but it is showing its age. The location was perfect for downtown activities. Staff are very warm, welcoming and know the etiquette on visitors.

10

Pendleton

Oct 7, 2025

·

Stayed 3 nights

Very clean room and hotel.

10

Denise

May 27, 2024

·

Stayed 1 night

Great location & front desk staff were informative and friendly, but the room carpet and couch were stained and dirty.

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Rooms

Rooms are generally spacious with good harbor views, and many note comfortable beds. Downsides include dated decor and amenities (older TVs), intermittent Wi-Fi, occasional street or neighbor noise, and frequent reports of weak or fluctuating shower water temperature/pressure.

Related guest reviews

6

David L.

Apr 24, 2023

·

Stayed 2 nights

I like the location. the staff was great. The shower water pressure was a joke. It was very weak. The elevators were the slowest I have ever seen. I would go back but thought I should voice my concerns about this.

6

Kelly

Sep 29, 2025

·

Stayed 4 nights

Our experience was very mediocre for the price we paid for the room. -- Uncomfortable bedding, very scratchy. Outdated room and lighting. -- Touchy shower settings, frequently alternates between very hot and cold -- Ordered room service and the person who came to the room literally ran in and out, in such a hurry they forgot some of our food. -- Valet parking for $40/day which adds to cost. Would be more affordable to stay further away and pay for daily parking in the area -- No smart TV, no TV guide available. Have to scroll to a certain channel and wait like 5 min for it to cycle through. Would need to bring your own HDMI cable. Best Feature -- Very close to all the restaurants and shops, convenient. Personally would not stay here again or recommend to anyone unless location if really important to you.

4

mary

Feb 19, 2025

·

Stayed 1 night

There was a lot of noise and hard to sleep due to snow removal

10

Lynne

Aug 17, 2024

·

Stayed 4 nights

My only complaint was the hit or miss with the WiFi but it was a very pleasant stay

10

Richard

Apr 13, 2025

·

Stayed 2 nights

Easy to regulate heating/air. Quiet. Comfortable bed and bedding. Unable to access TV Guide .

6

Lindsay

Oct 22, 2024

·

Stayed 2 nights

Location was perfect as it was very easily walkable to everything we wanted to see/do and both restaurants where we had dinner reservations. Front desk staff was friendly and valet service was very quick whenever we needed our car. Room was comfortable but bathrooms could use updating. The water pressure in the shower was low and water never really got more than lukewarm.

6

John

Oct 6, 2025

·

Stayed 1 night

Hotel was fine overall. However, due to maintenance work, the entire hotel had no hot water. We were not advised of this before we checked in.

2

Robert

Aug 13, 2023

·

Stayed 2 nights

I expected a lot more for $700 per night. The walls had marks all over them. Section of wallpaper were falling off tile in the bathrooms. Grout was missing .Low water pressure in both showers Furniture had stains on them. Carpet had stains on them and tables and countertops had marks on them and a little microwave a little refrigerator

4

Christopher

Dec 12, 2025

·

Stayed 1 night

I was awakened at 540 am by garbage trucks lifting and dropping large dumpsters about 50 yards from my window in the adjacent property. It went n for 10 minutes, and it left me unable to get back to dleep. Although the hotel probably has no control over this, the main purpose of my stay was to be able to sleep before an appointment in the morning, and since this apparently happens every week, I rank this hotel as poor because you can’t sleep there without being jarred awake on a Friday nor morning.

10

Linda

Sep 11, 2025

·

Stayed 2 nights

Great room with a comfortable mattress and bedding. Great location!

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Service

Staff are widely praised as friendly and accommodating, with standout valet and breakfast teams. A few guests experienced inconsistent front-desk help or housekeeping coordination, but most describe service as efficient and welcoming.

Related guest reviews

4

Monica

Nov 10, 2024

·

Stayed 4 nights

Staff did not take to any conversation regarding missed steps regarding lack of cleaning service in the room and lack of clean towels. Staff suggested things I could have done to cause a lack of hospitality services such as cleaning services. Quality of services received were poor. Lobby furnishing was dirty with visible food spots to include red drippings on arms of chairs. I was told I did not receive maid service because the housekeeping manager was "MIA" all day. Given a handicap room by mistake and I was told "whoever" booked the room requested a handicapped accessible room when I booked the room myself. There was an excess for every mishap that never received an apology for any inconvenience experienced. I will no longer consider becoming a Hilton Rewards member as suggested when I booked the room because they offered superior service beyond Marriott\'s capability. Such an industry insult due to the poor experience of myself and 2 other guest in my party. Water front property was a mis-interpretation as I was told to stand diagonal at the window. I was informed it was fruitless to complain so instead I will stay away from Hilton and advise others to do the same especially as we plan our next NEA, PGCEA, and MD conventions.

10

Melissa

Nov 17, 2025

·

Stayed 1 night

Great staff!

10

Chris

Jun 4, 2025

·

Stayed 2 nights

The staff was extremely friendly.

8

Michelle

Nov 30, 2025

·

Stayed 3 nights

Valets were OUTSTANDING - fast and friendly. Room was very nice.

10

Linda

Sep 9, 2025

·

Stayed 2 nights

Staff was very accommodating. We arrived early and were able to check in which enabled us to enjoy the beautiful afternoon!

10

Michael

Nov 20, 2025

·

Stayed 2 nights

Great room, the breakfast was excellent and the staff friendly, will be visiting again soon.

10

Dennis

Mar 19, 2023

·

Stayed 2 nights

The service was great. From the Valet to the desk ladies, everything was perfect.

10

Fran

Sep 2, 2025

·

Stayed 3 nights

Margaret Poisson, service manager consistently checked to ensure our stay was enjoyable . The valet team extremely efficient & very attentive, especially Aime, and I didnt see the name tag of the other very concerned valet (young man, red hair, beard, smaller stature)who checked our tire...just outstanding. The dining room staff impeccable. The breakfast chef's attention to detail was top tier. Amber one of the servers was a treasure, a true standout as well as Sylvia in dining. All the staff were very prompt, courteous, professional, and informative. It was a stellar experience. It was our first visit to the Waterfront Portland OldPort, Maine property. My husband and I were extremely pleased. I definitely see us returning. Thank you!

2

Ashley M

Apr 7, 2024

·

Stayed 1 night

Staff was incredibly rude in a new yet poorly built building. Stairs are inconvenient and the door at the end of them, the fire escape door- was jammed. Lets talk about that staff. Every single person that worked there had some kind of chip on their shoulder from the very beginning. As if being a "guest" at their hotel is a complete inconvenience for each one of them. I told them at about 11pm the floor smelled like cigarette smoke. Then, they called my room at 1230 am to tell me about a noise complaint, while we were all sleeping. Why on earth would they call my room to tell us about a noise complaint? Am I management or security? What the actual hell. $320 to be harassed all evening/night long. What a freak show.

8

Kelly

Sep 25, 2025

·

Stayed 2 nights

Front desk associates weren’t overly helpful on local sites and recommendations for dinners etc. Valet service and restaurant employees were excellent .

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AI-generated summary based on recent guest reviews

Location

Exceptional Old Port waterfront location, walkable to restaurants, shops, ferries and attractions. Some mention nearby homeless encampments, though most still felt safe.

Related guest reviews

10

Nancy

Sep 29, 2025

·

Stayed 2 nights

Loved it was walkable every where we went. Close to restaurants & shops

10

Lori

Sep 7, 2025

·

Stayed 1 night

Loved the location. Right across from the wharf. Unfortunately, also across from a homeless encampment. Didn’t feel unsafe, more a sadness for those less fortunate.

10

Stephen

May 28, 2025

·

Stayed 1 night

Great location

10

Guion

Sep 17, 2025

·

Stayed 1 night

Great location on historic waterfront

8

Kari

Jan 2, 2025

·

Stayed 2 nights

Nice hotel right in the heart of the waterfront action. Walkable to shops, dining, ferry, etc. Valet parking is the only parking available but it is fast and you don’t need your car for this area so it’s not inconvenient.

10

Susanne

May 19, 2025

·

Stayed 1 night

We chose this Hilton Garden Inn because of its proximity to the Fore restaurant. It’s right behind the hotel and above the Standard Bakery. It’s also right next to the pier, shopping and downtown ambiance. Best location. Very welcoming staff as well!

10

Nickolas

Jul 21, 2024

·

Stayed 2 nights

Absolutely perfect location to experience a great city like Portland!

10

Kelsey

Sep 16, 2023

·

Very great location in Portland Maine, right on the waterfront. Easy to walk to places.

10

courtney

Oct 19, 2025

·

Stayed 1 night

Best location. Staff so nice. Loved it here

10

Paul

Nov 9, 2024

·

Stayed 1 night

Excellent location. Close to many restaurants and shops. Right across from harbor. Little pricey for time of year. Elevator was way too slow and made some crazy sounds. Coffee was empty in the morning when I went down. They charged my Jeep for me when they valeted it. That was nice!

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Dining

Many guests enjoyed the breakfast and on-site restaurant/bar, citing good quality and friendly staff. Others found breakfast average or not included, and a few room-service experiences were disappointing.

Related guest reviews

6

Kelly

Sep 29, 2025

·

Stayed 4 nights

Our experience was very mediocre for the price we paid for the room. -- Uncomfortable bedding, very scratchy. Outdated room and lighting. -- Touchy shower settings, frequently alternates between very hot and cold -- Ordered room service and the person who came to the room literally ran in and out, in such a hurry they forgot some of our food. -- Valet parking for $40/day which adds to cost. Would be more affordable to stay further away and pay for daily parking in the area -- No smart TV, no TV guide available. Have to scroll to a certain channel and wait like 5 min for it to cycle through. Would need to bring your own HDMI cable. Best Feature -- Very close to all the restaurants and shops, convenient. Personally would not stay here again or recommend to anyone unless location if really important to you.

8

Jane

May 1, 2023

·

Stayed 2 nights

Clean rooms with fridge and micro. Can’t beat the location. Shops and restaurants all within walking distance. Right on the water and across from the piers. Nice breakfast and bar. Dog friendly.

10

Amy

Jul 1, 2025

·

Stayed 1 night

Stayed one night. Location convenient, can walk to downtown shopping and events. Area is safe and quiet. Valet parking on site available. Hotel restaurant closes on the early side (9:30pm) so did not make it there in time. Staff friendly and helpful. One room down the hall had brought their dog, which they left unattended for at least an hour during the day - the dog kept barking nonstop; I called the front desk and the staff worked on locating the dog owner. Thankfully no dog barking occurred overnight. The pool and gym were on small side but were clean and enjoyable.

10

Rochelle

Aug 9, 2025

·

Stayed 6 nights

Nice hotel and amenities. Great breakfast.

8

Hans

Mar 16, 2025

·

Stayed 2 nights

A fine hotel to explore Portland; in walking distance of about everything. It's a new building, but they made an effort to decorate it with a nautical theme. The a-la-carte breakfast however it not the best - fortunately there are several other options close by.

10

Michael

Nov 20, 2025

·

Stayed 2 nights

Great room, the breakfast was excellent and the staff friendly, will be visiting again soon.

8

Curtis

Nov 2, 2024

·

Stayed 1 night

The staff was terrific. Free breakfast was great.

10

keith

Jul 25, 2025

·

Stayed 2 nights

It was amazing. Free cookies and bottled water in lobby. Breakfast was excellent. Was able to walk everywhere we wanted to and got a great lobster meal as well. Valet parking was so worth it as well

10

Brooke

May 9, 2025

·

Stayed 3 nights

Loved staying at this hotel! Right near the water, great restaurants, and their breakfast was surprisingly delicious! Would definitely stay there again (with 2 kids and spouse)

10

Marion

Sep 20, 2024

·

Stayed 2 nights

The location is great and the breakfast is good!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $146	2 $154	3 $151	4	5 $117	6 $385	7 $438
8 $140	9 $135	10 $143	11 $143	12 $141	13 $242	14 $338
15 $133	16 $123	17 $113	18 $108	19 $102	20 $165	21 $183
22 $103	23 $102	24 $102	25 $118	26 $133	27 $248	28 $188
29 $121	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
		1 $103	2 $102	3 $102	4 $193	5
6 $103	7 $103	8 $103	9 $102	10 $103	11 $168	12 $228
13 $133	14 $103	15 $103	16 $102	17 $103	18 $141	19 $151
20 $103	21 $103	22 $102	23 $103	24 $102	25 $141	26 $143
27 $129	28 $106	29 $111	30 $135	31 $152

Hilton Garden Inn Portland Downtown Waterfront

Prices for Hilton Garden Inn Portland Downtown Waterfront

Monthly average prices

About this property

Location

Room options

1 Bedroom Deluxe Suite, 1 King Bed with Sofa Bed, Water View

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed, Corner (Water View)

Deluxe Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds (Drinks & Snacks)

Room, 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, Water View)

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

Deluxe Room, 1 King Bed with Sofa Bed, Water View

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Deluxe Room, 1 King Bed, Water View

Deluxe Room, 2 Queen Beds, Water View

Room, 1 King Bed (Drinks & Snacks)

Room, 2 Queen Beds with Sofa Bed, Water View

Room, 2 Queen Beds, Accessible

Guest reviews of Hilton Garden Inn Portland Downtown Waterfront

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Portland Downtown Waterfront

Considering this hotel for your Portland trip?

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