Wyndham Rochester Downtown

Extremely disappointing stay. Not worth the money. No. My first room was dirty and not ready even hours after I reported it. There is no functioning AC in the building at all, and I was told to “crack the window” if I got hot. I was never informed there was no AC prior to booking or upon arrival. There were multiple maintenance issues, including broken and leaking toilets, missing amenities, and a window that would not open. There is also only one elevator for the entire hotel, and it malfunctioned while I was riding in it. After that, I used the stairs for the remainder of my stay.

Terrible

This hotel is a disaster. Dirty, smelly, and not maintained. From dozens of cigarette butts littering the main entrance and your feet sticking to the lobby floor, to poor management at the front desk, this first impression should have made us head for zee hills and look for other accommodations. In the covered parking area sat an abandoned Holiday Inn van adjacent to a giant pile of suspicious debris, No dumpster?!. Is the van part of the pile? Crime scene? In town for a show at the West Herr, we simply needed a place to sleep. Well, that didn't work out, either. We were awakened more than once during the night by loud groups congregating and eventually passing our room in the corridor. The only operational elevator smelled awful and hadn't been cleaned for some time. The other elevator was posted with a sign that read: "Pardon our Progress", whatever that means. We didn't explore the rest of the property... no need. Oh, and the room rate was $260!! More than double the hotels.com quote!!! Steer clear of this particular Wyndham. Definitely not even close to the standards of this reputable chain.

The staff was always helpful and accommodating to my needs. The breakfast was good and met my expectations. There was self parking on the premises. Also the room itself was very clean, everything worked, I would definitely stay there again. Also there was a wine bar directly across the street and a nice food selection.

No towels were in the room upon arrival. The building has a buukding ac unit vsindividu ac unit per room and the building ac was not set to summer mode yet. So room temps were warmer than ideal. Parking lot area had quite a bit of trash around the edges and in the garage area. The staff at the desk was very friendly. The downstairs bar area never opened. The elevator was also malfunctioning for those of us trying it get off on floor 6. Elevator would go up and then hover/jolt before going back down to five. Forcing many to just take the stairs with luggage or keep waiting in the elevator for it to let you off on floor 6. I’d give this property about 2.5 stars.