The hotel was very busy due to the IRONMAN, but staff were professional, especially in the face of checking out guests on Monday 22/9 discovering there was a train and public transport strike, that, shout out to Vanessa, she dealt with frantic guests stranded for getting to Bologna airport for travelling home in a calm and professional manner. They don’t have enough kettles for rooms, I would say, we could only have one on the last 2 days of our 7 day stay. The only staff member who I found disconcerting , was the cream jacketed breakfast room male, who came up to me on the first morning and said “you make only breakfast “ I had nothing in my hands, and hadn’t even found a table . That was insulting but I chose not to mention in the moment because I wanted to just get on with my stay.
The hotel was very busy due to the IRONMAN, but staff were professional, especially in the face of checking out guests on Monday 22/9 discovering there was a train and public transport strike, that, shout out to Vanessa, she dealt with frantic guests stranded for getting to Bologna airport for travelling home in a calm and professional manner. They don’t have enough kettles for rooms, I would say, we could only have one on the last 2 days of our 7 day stay. The only staff member who I found disconcerting , was the cream jacketed breakfast room male, who came up to me on the first morning and said “you make only breakfast “ I had nothing in my hands, and hadn’t even found a table . That was insulting but I chose not to mention in the moment because I wanted to just get on with my stay.