Southsea Khaolak Beach Resort

Smiling staff. Helpfull. A huge fantastic white b each in front of the hotel. Some beach bars and caffes in the vicinity. Also a minimarket. Kaolak center 15 min. Taxi ride away

the resort is runs albeit a fair walk to along the beach front

⭐⭐⭐⭐⭐ Wonderful stay at Grand Southsea Khao Lak We had an amazing stay at Grand Southsea in Khao Lak. The hotel is beautifully located right by the beach, creating a peaceful and relaxing atmosphere from the moment you arrive. The rooms were spacious, clean, and comfortable, with everything we needed for a pleasant stay. The staff truly stood out – always friendly, welcoming, and eager to help with a smile. We would absolutely recommend Grand Southsea to anyone visiting Khao Lak and would happily stay here again.

Nice Hotel, area was very quiet - a little too relaxed, had to Walk Long or take a motorbike, beach was Directly in Front, Unfortunately No breakfast included and it was pricy (250-500 Bath) and no real alternative

Do not stay here. Issues experienced during our stay • Breakfast was not included, despite us believing we had paid for accommodation with breakfast included. This was disappointing and unclear at booking and check in. • Water frequently did not run at all in the rooms. • When water was available, there was little to no water pressure, making showering and basic hygiene difficult. • Toilets often would not flush. • When toilets did flush, they regularly blocked, creating unhygienic and distressing conditions. • Room key cards consistently failed to work throughout the entire stay, repeatedly locking us out of our rooms. • Staff would reset one key card, only for the other cards assigned to the same room to stop working, meaning the issue was never properly resolved. • There was a strong and persistent smell of sewage in and around the rooms. • Bedside lamps in each room would not turn off at all, impacting sleep and comfort. • At checkout, the hotel attempted to charge us for minibar items that were never used, totalling approximately 1500 baht across four rooms. • Management verbally agreed to refund one night for all four rooms and instructed us to process this through Hotels.com, however the hotel has since ignored all refund requests and follow ups from Hotels.com. • After checkout, communication and accountability completely stopped, continuing the poor service well beyond our stay.