JEN Penang Georgetown by Shangri-La
Property description
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Guest reviews
Very good
Based on 11,324 verified reviews
Who stays here?
Business
21%
Couple
28%
Family
30%
Group
12%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
At JEN Penang Georgetown by Shangri-La, travelers highlight a central, walkable location near malls and heritage sights, generally friendly staff, and clean, comfortable rooms, while also noting occasional service issues and maintenance problems that affect consistency.
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Oi Ki
2 weeks ago
·
Stayed 2 nights
Ching May
5 Apr 2026
·
Stayed 3 nights
Lesley
30 Mar 2026
·
Stayed 2 nights
Rohit
9 Mar 2026
·
Stayed 3 nights
Junjie
21 Feb 2026
·
Stayed 4 nights
Location
With a stay at JEN Penang Georgetown by Shangri-La, you'll be centrally located in George Town, steps from 1st Avenue Mall and KOMTAR. This family-friendly hotel is 0.6 mi (0.9 km) from Prangin Mall.
More location infoFAQs
Parking is available on-site, but it is limited and requires a reservation in advance. Guests may also opt for alternative parking options nearby at hourly rates. If the hotel parking is fully occupied, guests can park at 1st Avenue Mall or opposite the hotel and will be reimbursed for their parking charges at check-out.
Continental breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately MYR 70 for adults and MYR 35 for children.
No pets or service animals are allowed at this property.
Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.
Airport shuttle services are available for a surcharge of MYR 96 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 24 hours prior to arrival to arrange the transfer.
The property features limited wheelchair accessibility, including step-free entrances and elevators. However, guests should note that there are 16 steps from the parking lot to the lobby.
The property is centrally located in George Town, just steps from 1st Avenue Mall and KOMTAR. It is approximately 0.6 miles (0.9 km) from Prangin Mall and within walking distance to various attractions.
Yes, the property features an outdoor swimming pool, which is seasonal. The operational hours for the pool are not specified.
One child aged 5 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.
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