Macdonald Berystede Hotel & Spa
US$181
/ night
Avg. for September
Select dates to see prices and availability
US$181
/ night
Avg. for September
Monthly average prices
Nightly prices at Macdonald Berystede Hotel & Spa average US$107 in the cheapest month (January) and US$255 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$107 |
| February | US$109 |
| March | US$113 |
| April | US$119 |
| May | US$134 |
| June | US$255 |
| July | US$199 |
| August | US$120 |
| September | US$181 |
| October | US$159 |
| November | US$142 |
| December | US$147 |
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Sept · US$181
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Most expensive: June (~US$255)
Cheapest: January (~US$107)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. Additional features at this hotel include com...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Business amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Ascot? This hotel has 8472 square feet (787 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Dining
Satisfy your appetite for dinner or brunch at the hotel's restaurant, Acanthus, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 126 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at Macdonald Berystede Hotel & Spa, you'll be centrally located in Ascot, within a 15-minute drive of LEGOLAND® Windsor and Windsor Castle. This spa hotel is 9.2 mi (14.9 km) from Thorpe Park and 9.9 mi (15.9 km) from River Thames.
What's nearby
Ascot Racecourse(1.8 Miles)
Royal Ascot Golf Club(1.9 Miles)
Sunningdale Golf Club(2.1 Miles)
Coworth Park Polo Centre(2.3 Miles)
Windlesham Golf Club(2.4 Miles)
Berkshire Golf Club(2.6 Miles)
Lapland UK(3 Miles)
Lavender Park(3.2 Miles)
Virginia Water(3.8 Miles)
Look Out Discovery Centre(5.3 Miles)
Royal Holloway, University of London(5.4 Miles)
Coral Reef Bracknells Water World(5.5 Miles)
Windsor Great Park(5.5 Miles)
Camberley Theatre(5.8 Miles)
South Hill Park(5.9 Miles)
Farnborough (FAB)(12.4 Miles)
Heathrow Airport (LHR)(20.9 Miles)
Gatwick Airport (LGW)(42.1 Miles)
Parking
Restaurant
Swimming pool
Non-smoking rooms
Business centre
Dry cleaning
Location
Bagshot Road, Sunninghill, Ascot, England, United Kingdom
Ascot Racecourse (1.8 Miles)
Royal Ascot Golf Club (1.9 Miles)
Sunningdale Golf Club (2.1 Miles)
Coworth Park Polo Centre (2.3 Miles)
Windlesham Golf Club (2.4 Miles)
Berkshire Golf Club (2.6 Miles)
Guest reviews
7.6
Good
Based on 1,923 verified reviews
Who stays here?
Business
15%
Couple
43%
Family
21%
Group
17%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Macdonald Berystede Hotel & Spa, guests praise friendly staff and an attractive setting, but many report dated rooms, noticeable noise, and operational inconsistencies that sometimes undermine value and comfort.
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What guests think
At Macdonald Berystede Hotel & Spa, guests praise friendly staff and an attractive setting, but many report dated rooms, noticeable noise, and operational inconsistencies that sometimes undermine value and comfort.
The spa and pool are a highlight, though several reviews note dated areas, occasional closures or repairs, busy family swim times, and changing rooms that need better cleaning. Breakfast and dining range from excellent to basic, with queues or slow service mentioned at peak times and extra charges for specialty coffee. The setting is convenient for Ascot and Heathrow with pleasant grounds; travellers who prioritise leisure facilities over modern rooms are likely to be most satisfied.
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AI-generated summary based on recent guest reviews
Facilities
Spa and pool are popular, with a good gym and pleasant bar or grounds; however, several reviews cite dated areas, occasional closures, busy family times, and changing rooms needing better upkeep. Parking is available but can be awkward or poorly lit.
Related guest reviews
10
laura
27 Sept 2025
·
Stayed 1 night
A wonderful break away , with excellent facilities. Spa was great , especially the thermos pool.
A wonderful break away , with excellent facilities. Spa was great , especially the thermos pool.
8
John
27 Apr 2025
·
Stayed 1 night
Nice and friendly staff Pool changing rooms a bit tiered
Nice and friendly staff Pool changing rooms a bit tiered
8
mary
30 Sept 2025
·
Stayed 2 nights
Bed was very comfy 😁 Bathroom was a bit tired but very clean Pool and spa facilities were a nice treat
Bed was very comfy 😁 Bathroom was a bit tired but very clean Pool and spa facilities were a nice treat
2
Kalpana
4 Oct 2024
·
Stayed 2 nights
Unfortunately the two night stay was disappointing. We arrived late, the parking is terrible...difficult to get in and out and very small spaces. We could not park the car at the front of the property to unload as there were cars all over the place, so we had to do several trips as we had a lot of luggage. There is no cart or porter to help with luggage. We were hungry when we arrived but they stopped all food service at 9.30pm. The room was cold, very dated and worn. The bed was uncomfortable, and really hard. There are two ugly old chairs by a small table with stains and no cushions for comfort. To top of the terrible standard of the room, the noise was ridiculous. People walking past our door after 11pm talking and laughing really loud, and the noise from the the room upstairs kept us from sleeping. They were not being noisy but we could hear them walking around the room as the walls are so thin. It was as if they were going to fall through the ceiling. Our room was 107, terrible noise, terrible room. We are having to stay in hotels for the next few months due to moving homes, we will not be staying here again. On a positive note, the restaurant was nice and the staff were lovely. The gentleman at check out this morning was rude. The entire hotel needs renovating and updating.
Unfortunately the two night stay was disappointing. We arrived late, the parking is terrible...difficult to get in and out and very small spaces. We could not park the car at the front of the property to unload as there were cars all over the place, so we had to do several trips as we had a lot of luggage. There is no cart or porter to help with luggage. We were hungry when we arrived but they stopped all food service at 9.30pm. The room was cold, very dated and worn. The bed was uncomfortable, and really hard. There are two ugly old chairs by a small table with stains and no cushions for comfort. To top of the terrible standard of the room, the noise was ridiculous. People walking past our door after 11pm talking and laughing really loud, and the noise from the the room upstairs kept us from sleeping. They were not being noisy but we could hear them walking around the room as the walls are so thin. It was as if they were going to fall through the ceiling. Our room was 107, terrible noise, terrible room. We are having to stay in hotels for the next few months due to moving homes, we will not be staying here again. On a positive note, the restaurant was nice and the staff were lovely. The gentleman at check out this morning was rude. The entire hotel needs renovating and updating.
10
Manoj
24 Jul 2023
·
Stayed 1 night
Parking a little far and not lit in the dark.
Parking a little far and not lit in the dark.
4
Terry
15 Sept 2025
·
Stayed 2 nights
Very disappointing stay. Hotel is unloved worst 4* ive stayed at booked a deluxe room there was nothing deluxe about it no little touches not even water in the room. The water dispenser outside the room was running warm water when i asked for water was told to go to level above. Breakfast is basic buffet again nothing special pool is dirty not looked after changing rooms full of rubbish dirty towels pool not manned so kids running riot jumping in the pool everywhere facilities all in all not good all mouldy in need of redecoration no robes given for spa hotel. Steam room wasnt working the costume dryer was broken. There was room service plates left out and not cleared up for over 12hours disguising to walk past. All the hotel is worm needs redecorating and carpeting. We were woken at 6am by tradesman talking on phone and everytime the people walked across the floor in the room above it sounded like plates shaking. The only positive thing i can say is there is elemis shampoo and tolitries we will not return!
Very disappointing stay. Hotel is unloved worst 4* ive stayed at booked a deluxe room there was nothing deluxe about it no little touches not even water in the room. The water dispenser outside the room was running warm water when i asked for water was told to go to level above. Breakfast is basic buffet again nothing special pool is dirty not looked after changing rooms full of rubbish dirty towels pool not manned so kids running riot jumping in the pool everywhere facilities all in all not good all mouldy in need of redecoration no robes given for spa hotel. Steam room wasnt working the costume dryer was broken. There was room service plates left out and not cleared up for over 12hours disguising to walk past. All the hotel is worm needs redecorating and carpeting. We were woken at 6am by tradesman talking on phone and everytime the people walked across the floor in the room above it sounded like plates shaking. The only positive thing i can say is there is elemis shampoo and tolitries we will not return!
6
Mark
21 Nov 2025
·
Stayed 1 night
Had stayed here a few days. Foyer and exterior on arrival is excellent. Rooms felt very tired and dated. TV didn’t work ;was reported and the staff couldn’t get it fixed either……. No channels). Breakfast service was pleasant enough. Nice setting. Just felt like it had been warned from the day before (sausages and bacon). Cheese looked like it had been left out too long and was crying out for help. - bed was comfortable enough, and had a good sleep. - Staff were very friendly and all clearly did the best they could within their control. - Spa was clearly having maintenance, so couldn’t use showers or mens dressing room. Pool was pleasant enough, my limited on this visit
Had stayed here a few days. Foyer and exterior on arrival is excellent. Rooms felt very tired and dated. TV didn’t work ;was reported and the staff couldn’t get it fixed either……. No channels). Breakfast service was pleasant enough. Nice setting. Just felt like it had been warned from the day before (sausages and bacon). Cheese looked like it had been left out too long and was crying out for help. - bed was comfortable enough, and had a good sleep. - Staff were very friendly and all clearly did the best they could within their control. - Spa was clearly having maintenance, so couldn’t use showers or mens dressing room. Pool was pleasant enough, my limited on this visit
10
Rodney
3 Feb 2025
·
Stayed 1 night
We really enjoyed our stay at the hotel, the room was lovely and the staff couldn't have been more helpful. The gym while not the biggest had a lot of equipment, good cardio machines and weight section. The pool was really good and we really liked the outdoor jacuzzi. The cocktails in the bar were incredibly good. I would definitely stay here again.
We really enjoyed our stay at the hotel, the room was lovely and the staff couldn't have been more helpful. The gym while not the biggest had a lot of equipment, good cardio machines and weight section. The pool was really good and we really liked the outdoor jacuzzi. The cocktails in the bar were incredibly good. I would definitely stay here again.
6
Fuk Kwong
28 Dec 2025
·
Stayed 1 night
The website photos presented a more luxurious hotel than our experience. What attracted us to book was that it is advertised as a hotel with a spa, and we were most looking forward to the small heated outdoor pool. Unfortunately it wasn't clear when we booked that on Boxing the pool/sauna/steam room closed at 6pm, so as we couldn't arrive until after 6pm, we could only use the spa facilities the next morning for a short time. Also disappointedly, the outdoor pool was broken over Christmas, which made this a very ordinary spa experience. The salt room also wasn't working. Our deluxe double room was comfortable, but it and the corridors could do with a little TLC. The carpet and curtains seem dated, and the woodwork paint was a bit worn. Our fridge didn't work. Breakfast was poor for a 4 star hotel, in terms of variety and quality. On the plus side, all the staff were excellent, and the hotel was very clean. Our room's bathroom has been modernised, unlike the room itself. So all in all, it was an OK stay but the hotel is not really as the image it projects itself to be.
The website photos presented a more luxurious hotel than our experience. What attracted us to book was that it is advertised as a hotel with a spa, and we were most looking forward to the small heated outdoor pool. Unfortunately it wasn't clear when we booked that on Boxing the pool/sauna/steam room closed at 6pm, so as we couldn't arrive until after 6pm, we could only use the spa facilities the next morning for a short time. Also disappointedly, the outdoor pool was broken over Christmas, which made this a very ordinary spa experience. The salt room also wasn't working. Our deluxe double room was comfortable, but it and the corridors could do with a little TLC. The carpet and curtains seem dated, and the woodwork paint was a bit worn. Our fridge didn't work. Breakfast was poor for a 4 star hotel, in terms of variety and quality. On the plus side, all the staff were excellent, and the hotel was very clean. Our room's bathroom has been modernised, unlike the room itself. So all in all, it was an OK stay but the hotel is not really as the image it projects itself to be.
10
TIMOTHY
3 Sept 2025
·
Stayed 1 night
Excellent Spa & Pool facilities if a little dated & tired. Emily on hotel reception was excellent - attentive, professional & caring … a real gem & a credit to the hotel!!
Excellent Spa & Pool facilities if a little dated & tired. Emily on hotel reception was excellent - attentive, professional & caring … a real gem & a credit to the hotel!!
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AI-generated summary based on recent guest reviews
Cleanliness
Many note clean rooms and public areas, but there are recurring reports of worn carpets, peeling paint, musty smells, mould or stains in bathrooms, and changing rooms needing more frequent cleaning. Housekeeping can miss servicing or replenishing items.
Related guest reviews
4
Natalie
1 Oct 2025
·
Stayed 1 night
The room had dirt on the walls and curtains. The bath was broken and had brown stains on it. Not what I was expecting from this hotel. Had to pay extra for a latte as only ‘normal coffee’ was included in the breakfast. Ordered a vanilla latte and a plain latte arrived. Was then told they didn’t have syrup. To then be told they could get one from the bar. Latte was then cold by the time they brought syrup over. Very disappointing stay
The room had dirt on the walls and curtains. The bath was broken and had brown stains on it. Not what I was expecting from this hotel. Had to pay extra for a latte as only ‘normal coffee’ was included in the breakfast. Ordered a vanilla latte and a plain latte arrived. Was then told they didn’t have syrup. To then be told they could get one from the bar. Latte was then cold by the time they brought syrup over. Very disappointing stay
6
Amy
31 Jul 2023
·
Stayed 1 night
Perfect location for the races and great to have free parking. Fine for one nights stay, you get what you pay for, had everything we needed for the night in a basic double room. Bit grubby and dated, pool area was a bit run down. Corridors are very loud and noisy, not really the hotel's fault, but the doors don't help to stop noise coming in. Shame because the hotel and grounds look lovely and it was probably a really expensive plush hotel back in the day.
Perfect location for the races and great to have free parking. Fine for one nights stay, you get what you pay for, had everything we needed for the night in a basic double room. Bit grubby and dated, pool area was a bit run down. Corridors are very loud and noisy, not really the hotel's fault, but the doors don't help to stop noise coming in. Shame because the hotel and grounds look lovely and it was probably a really expensive plush hotel back in the day.
6
Nichola
25 Mar 2024
·
Stayed 1 night
We stayed in room 119, which is a standard double. The room itself felt dated and certainly well-worn (especially the carpets), but it was pleasant enough with all the facilities we needed. The let down, however, was the extremely small bathroom with obvious repair issues. The bath wooden bath panel was broken and cracked at the top, so every time we used the bath we had to be careful of our step so we didn’t catch our legs on the sharp wood. There were also black bits (really not sure what they were) coming out of the bathroom taps, which floated in the water and were left in the bath once it had drained. The room was missing any sense of luxury, which you do expect in some aspects from a 4* hotel. Our stay itself was pleasant and the staff seemed nice enough. Just a shame that the room wasn’t up to par.
We stayed in room 119, which is a standard double. The room itself felt dated and certainly well-worn (especially the carpets), but it was pleasant enough with all the facilities we needed. The let down, however, was the extremely small bathroom with obvious repair issues. The bath wooden bath panel was broken and cracked at the top, so every time we used the bath we had to be careful of our step so we didn’t catch our legs on the sharp wood. There were also black bits (really not sure what they were) coming out of the bathroom taps, which floated in the water and were left in the bath once it had drained. The room was missing any sense of luxury, which you do expect in some aspects from a 4* hotel. Our stay itself was pleasant and the staff seemed nice enough. Just a shame that the room wasn’t up to par.
2
Ashna
1 Jan 2025
·
Stayed 1 night
It was simply awful. The hotel is completely run down, stinks of staleness everywhere. It is desperately in need of a lick of paint at the very least. Our walls were peeling, the furniture in the room was dusty and crusty. We dared not sit on the armchairs which had the fabric clinging on for dear life. Was so upset - had New Years Eve ruined by booking here. Having been for a spa day at this hotel two years ago - I was so looking forward to staying for the first time and had the worst experience. At breakfast we had to queue up for 40 mins, had to ask for drinks and waited another 30 mins for food to be replenished. I feel for the staff who were all nice but exhausted and embarrassed by the shabby hotel. The owners need to sharpen up. Simply awful, desperately wanting a refund for a miserable stay.
It was simply awful. The hotel is completely run down, stinks of staleness everywhere. It is desperately in need of a lick of paint at the very least. Our walls were peeling, the furniture in the room was dusty and crusty. We dared not sit on the armchairs which had the fabric clinging on for dear life. Was so upset - had New Years Eve ruined by booking here. Having been for a spa day at this hotel two years ago - I was so looking forward to staying for the first time and had the worst experience. At breakfast we had to queue up for 40 mins, had to ask for drinks and waited another 30 mins for food to be replenished. I feel for the staff who were all nice but exhausted and embarrassed by the shabby hotel. The owners need to sharpen up. Simply awful, desperately wanting a refund for a miserable stay.
8
Chris
12 Dec 2022
·
Stayed 1 night
Breakfast was excellent. The room was very cold. We had to keep mentioning it and in the end they gave us a portable heater. The pool and spa area was in need of some love. Overall a nice stay BUT there are three toilets as you enter the main reception so it stunk.
Breakfast was excellent. The room was very cold. We had to keep mentioning it and in the end they gave us a portable heater. The pool and spa area was in need of some love. Overall a nice stay BUT there are three toilets as you enter the main reception so it stunk.
8
steve
30 Nov 2024
·
Stayed 1 night
Leisure facilities good room was very dated and not clean
Leisure facilities good room was very dated and not clean
4
Terry
15 Sept 2025
·
Stayed 2 nights
Very disappointing stay. Hotel is unloved worst 4* ive stayed at booked a deluxe room there was nothing deluxe about it no little touches not even water in the room. The water dispenser outside the room was running warm water when i asked for water was told to go to level above. Breakfast is basic buffet again nothing special pool is dirty not looked after changing rooms full of rubbish dirty towels pool not manned so kids running riot jumping in the pool everywhere facilities all in all not good all mouldy in need of redecoration no robes given for spa hotel. Steam room wasnt working the costume dryer was broken. There was room service plates left out and not cleared up for over 12hours disguising to walk past. All the hotel is worm needs redecorating and carpeting. We were woken at 6am by tradesman talking on phone and everytime the people walked across the floor in the room above it sounded like plates shaking. The only positive thing i can say is there is elemis shampoo and tolitries we will not return!
Very disappointing stay. Hotel is unloved worst 4* ive stayed at booked a deluxe room there was nothing deluxe about it no little touches not even water in the room. The water dispenser outside the room was running warm water when i asked for water was told to go to level above. Breakfast is basic buffet again nothing special pool is dirty not looked after changing rooms full of rubbish dirty towels pool not manned so kids running riot jumping in the pool everywhere facilities all in all not good all mouldy in need of redecoration no robes given for spa hotel. Steam room wasnt working the costume dryer was broken. There was room service plates left out and not cleared up for over 12hours disguising to walk past. All the hotel is worm needs redecorating and carpeting. We were woken at 6am by tradesman talking on phone and everytime the people walked across the floor in the room above it sounded like plates shaking. The only positive thing i can say is there is elemis shampoo and tolitries we will not return!
6
Nana
29 May 2024
·
Stayed 1 night
**Hotel Review** Upon arrival at the hotel, I was able to go to my room without any issues. However, I found that there were no amenities or toiletries in the bathroom. When I requested them, I was only provided with a toothbrush, which was quite disappointing. The general condition of the room was satisfactory. It was fairly cold at night, likely due to the age of the building. While there was regular cleaning, the towels could have been cleaner. Clean towels are an essential aspect of a comfortable stay, and this was an area that fell short. One of the highlights of my stay was the food. The quality and variety of the food were outstanding, and it significantly enhanced my overall experience. The wait staff were excellent and went above and beyond in their service. Considering the price and the overall amenities, the stay was comfortable. However, I encountered an issue with a second booking I made for my father. Despite booking a room with a king-size bed, he was given a single bed for the entire stay, with the hotel citing a lack of available rooms. This was a significant inconvenience. In summary, while the food and service were exceptional, the lack of amenities, cleanliness of towels, and booking issues were notable drawbacks.
**Hotel Review** Upon arrival at the hotel, I was able to go to my room without any issues. However, I found that there were no amenities or toiletries in the bathroom. When I requested them, I was only provided with a toothbrush, which was quite disappointing. The general condition of the room was satisfactory. It was fairly cold at night, likely due to the age of the building. While there was regular cleaning, the towels could have been cleaner. Clean towels are an essential aspect of a comfortable stay, and this was an area that fell short. One of the highlights of my stay was the food. The quality and variety of the food were outstanding, and it significantly enhanced my overall experience. The wait staff were excellent and went above and beyond in their service. Considering the price and the overall amenities, the stay was comfortable. However, I encountered an issue with a second booking I made for my father. Despite booking a room with a king-size bed, he was given a single bed for the entire stay, with the hotel citing a lack of available rooms. This was a significant inconvenience. In summary, while the food and service were exceptional, the lack of amenities, cleanliness of towels, and booking issues were notable drawbacks.
6
Nicola
29 Oct 2023
·
Stayed 1 night
A friendly welcome and a buzz from the bar, the reception boasts comfort and character. Unfortunately our room was not great. Broken window, phone did not work, air con not working. Chips and mould in the bath, holes on walls around sockets. The spa area really needed cleaning and wiping up every hour. In room dining the food was good with an £8 tray charge which was a bit pricy. The breakfast staff were friendly and the breakfast was delicious. This was not a 4 star experience but can always make improvements to get there….
A friendly welcome and a buzz from the bar, the reception boasts comfort and character. Unfortunately our room was not great. Broken window, phone did not work, air con not working. Chips and mould in the bath, holes on walls around sockets. The spa area really needed cleaning and wiping up every hour. In room dining the food was good with an £8 tray charge which was a bit pricy. The breakfast staff were friendly and the breakfast was delicious. This was not a 4 star experience but can always make improvements to get there….
6
Fuk Kwong
28 Dec 2025
·
Stayed 1 night
The website photos presented a more luxurious hotel than our experience. What attracted us to book was that it is advertised as a hotel with a spa, and we were most looking forward to the small heated outdoor pool. Unfortunately it wasn't clear when we booked that on Boxing the pool/sauna/steam room closed at 6pm, so as we couldn't arrive until after 6pm, we could only use the spa facilities the next morning for a short time. Also disappointedly, the outdoor pool was broken over Christmas, which made this a very ordinary spa experience. The salt room also wasn't working. Our deluxe double room was comfortable, but it and the corridors could do with a little TLC. The carpet and curtains seem dated, and the woodwork paint was a bit worn. Our fridge didn't work. Breakfast was poor for a 4 star hotel, in terms of variety and quality. On the plus side, all the staff were excellent, and the hotel was very clean. Our room's bathroom has been modernised, unlike the room itself. So all in all, it was an OK stay but the hotel is not really as the image it projects itself to be.
The website photos presented a more luxurious hotel than our experience. What attracted us to book was that it is advertised as a hotel with a spa, and we were most looking forward to the small heated outdoor pool. Unfortunately it wasn't clear when we booked that on Boxing the pool/sauna/steam room closed at 6pm, so as we couldn't arrive until after 6pm, we could only use the spa facilities the next morning for a short time. Also disappointedly, the outdoor pool was broken over Christmas, which made this a very ordinary spa experience. The salt room also wasn't working. Our deluxe double room was comfortable, but it and the corridors could do with a little TLC. The carpet and curtains seem dated, and the woodwork paint was a bit worn. Our fridge didn't work. Breakfast was poor for a 4 star hotel, in terms of variety and quality. On the plus side, all the staff were excellent, and the hotel was very clean. Our room's bathroom has been modernised, unlike the room itself. So all in all, it was an OK stay but the hotel is not really as the image it projects itself to be.
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AI-generated summary based on recent guest reviews
Rooms
Rooms vary widely: many are spacious or have comfy beds, but decor is often dated and maintenance issues crop up (aging fixtures, faulty TVs, fridges, air-con, phones or Wi-Fi). Noise from corridors, upstairs, or the road disturbs some stays.
Related guest reviews
6
Simon
26 Jul 2024
·
Stayed 1 night
We stayed in a four poster room in the original Manor House that was large and had nice original features. However, the room and bathroom were both incredibly tired and are in desperate need of a renovation. The carpet was ripped in a few places, the four poster canopy was hanging off, there were cracked tiles in the bathroom and the shower, which leaked all over the bathroom floor, was a dribble at best with non-functioning temperature controls. The “garden view” was a view of a roof and the large canopy over the outside bar area. We mentioned the condition of the room at check out and were told that the room is due for renovation in around six months. In the meantime it seems they are happy to continue selling these rooms.
We stayed in a four poster room in the original Manor House that was large and had nice original features. However, the room and bathroom were both incredibly tired and are in desperate need of a renovation. The carpet was ripped in a few places, the four poster canopy was hanging off, there were cracked tiles in the bathroom and the shower, which leaked all over the bathroom floor, was a dribble at best with non-functioning temperature controls. The “garden view” was a view of a roof and the large canopy over the outside bar area. We mentioned the condition of the room at check out and were told that the room is due for renovation in around six months. In the meantime it seems they are happy to continue selling these rooms.
6
David
24 Jan 2025
·
Stayed 1 night
This is a nice hotel, although quite dated. The heating in the room took sometime to warm it up & the hot water wasn't very hot. Also I asked for a quiet room but was given a room next to the roadside which was quite noisy. The gym facility is good; but I cannot comment on the spa as I didn't use it. My meal in the restaurant was very good & the bar is quite nice & cosy.
This is a nice hotel, although quite dated. The heating in the room took sometime to warm it up & the hot water wasn't very hot. Also I asked for a quiet room but was given a room next to the roadside which was quite noisy. The gym facility is good; but I cannot comment on the spa as I didn't use it. My meal in the restaurant was very good & the bar is quite nice & cosy.
6
Emma
28 Dec 2025
·
Stayed 1 night
Roman lovely & spacious. Comfortable beds & bedding, room was cold but we managed to warm it up. Staff were friendly. Bathroom & furniture was a bit shabby & no shower gel in the dispensers. Would stay again though despite these things.
Roman lovely & spacious. Comfortable beds & bedding, room was cold but we managed to warm it up. Staff were friendly. Bathroom & furniture was a bit shabby & no shower gel in the dispensers. Would stay again though despite these things.
4
david
7 Dec 2025
·
Stayed 1 night
Room was old and in need of updating. Sound proofing no existent and we could here everything in rooms either side. No internet and poor evening meal. On the upside great cooled breakfast.
Room was old and in need of updating. Sound proofing no existent and we could here everything in rooms either side. No internet and poor evening meal. On the upside great cooled breakfast.
4
Miro
18 Dec 2025
·
Stayed 3 nights
Room smelt a bit. Noisy. No upgrade given despite Expedia level. Opening window not possible. No fridge in room. Couldn’t see aircond. Basic.
Room smelt a bit. Noisy. No upgrade given despite Expedia level. Opening window not possible. No fridge in room. Couldn’t see aircond. Basic.
6
Louisa
24 Dec 2025
·
Stayed 1 night
Mattress was poor, woke up with pains in my neck from
Mattress was poor, woke up with pains in my neck from
10
Harold
7 Dec 2023
·
Stayed 1 night
I previously stayed at this place several months ago and had a terrible time principally because there was poor internet. This time not only did I get great internet but I had a wonderful room. I recommend the top floor. I was in 365. Comfy bed, huge bathtub, space heater on demand although once I got it functioning the room heating was excellent. I stayed there this time because everything as booked up. A side note: the previous night I had stayed at the Royal Forester in Ascot. The rooms are nothing special but if you get a breakfast package, you get a feast of unbelievable choices included.
I previously stayed at this place several months ago and had a terrible time principally because there was poor internet. This time not only did I get great internet but I had a wonderful room. I recommend the top floor. I was in 365. Comfy bed, huge bathtub, space heater on demand although once I got it functioning the room heating was excellent. I stayed there this time because everything as booked up. A side note: the previous night I had stayed at the Royal Forester in Ascot. The rooms are nothing special but if you get a breakfast package, you get a feast of unbelievable choices included.
8
nigel
23 Dec 2024
·
Stayed 1 night
Overall an excellent hotel. Pleasant staff, easy parking, nice bar, very comfortable bed.. breakfast nice. Only downside was traffic noise at night.
Overall an excellent hotel. Pleasant staff, easy parking, nice bar, very comfortable bed.. breakfast nice. Only downside was traffic noise at night.
6
Mark
21 Nov 2025
·
Stayed 1 night
Had stayed here a few days. Foyer and exterior on arrival is excellent. Rooms felt very tired and dated. TV didn’t work ;was reported and the staff couldn’t get it fixed either……. No channels). Breakfast service was pleasant enough. Nice setting. Just felt like it had been warned from the day before (sausages and bacon). Cheese looked like it had been left out too long and was crying out for help. - bed was comfortable enough, and had a good sleep. - Staff were very friendly and all clearly did the best they could within their control. - Spa was clearly having maintenance, so couldn’t use showers or mens dressing room. Pool was pleasant enough, my limited on this visit
Had stayed here a few days. Foyer and exterior on arrival is excellent. Rooms felt very tired and dated. TV didn’t work ;was reported and the staff couldn’t get it fixed either……. No channels). Breakfast service was pleasant enough. Nice setting. Just felt like it had been warned from the day before (sausages and bacon). Cheese looked like it had been left out too long and was crying out for help. - bed was comfortable enough, and had a good sleep. - Staff were very friendly and all clearly did the best they could within their control. - Spa was clearly having maintenance, so couldn’t use showers or mens dressing room. Pool was pleasant enough, my limited on this visit
6
Fuk Kwong
28 Dec 2025
·
Stayed 1 night
The website photos presented a more luxurious hotel than our experience. What attracted us to book was that it is advertised as a hotel with a spa, and we were most looking forward to the small heated outdoor pool. Unfortunately it wasn't clear when we booked that on Boxing the pool/sauna/steam room closed at 6pm, so as we couldn't arrive until after 6pm, we could only use the spa facilities the next morning for a short time. Also disappointedly, the outdoor pool was broken over Christmas, which made this a very ordinary spa experience. The salt room also wasn't working. Our deluxe double room was comfortable, but it and the corridors could do with a little TLC. The carpet and curtains seem dated, and the woodwork paint was a bit worn. Our fridge didn't work. Breakfast was poor for a 4 star hotel, in terms of variety and quality. On the plus side, all the staff were excellent, and the hotel was very clean. Our room's bathroom has been modernised, unlike the room itself. So all in all, it was an OK stay but the hotel is not really as the image it projects itself to be.
The website photos presented a more luxurious hotel than our experience. What attracted us to book was that it is advertised as a hotel with a spa, and we were most looking forward to the small heated outdoor pool. Unfortunately it wasn't clear when we booked that on Boxing the pool/sauna/steam room closed at 6pm, so as we couldn't arrive until after 6pm, we could only use the spa facilities the next morning for a short time. Also disappointedly, the outdoor pool was broken over Christmas, which made this a very ordinary spa experience. The salt room also wasn't working. Our deluxe double room was comfortable, but it and the corridors could do with a little TLC. The carpet and curtains seem dated, and the woodwork paint was a bit worn. Our fridge didn't work. Breakfast was poor for a 4 star hotel, in terms of variety and quality. On the plus side, all the staff were excellent, and the hotel was very clean. Our room's bathroom has been modernised, unlike the room itself. So all in all, it was an OK stay but the hotel is not really as the image it projects itself to be.
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AI-generated summary based on recent guest reviews
Service
Many guests commend friendly, attentive staff across reception, restaurant and spa, but service can be inconsistent, with reports of understaffing, slow or unmanned reception, unwelcoming check-in, poor communication, and operational missteps such as room mix-ups or early check-in fees.
Related guest reviews
6
Christopher
27 Jan 2025
·
Stayed 1 night
Beautiful hotel and facilities. However, was kept waiting 10 & 15 minutes respectfully on both occasions I visited reception. There wasn't a queue, it just wasn't manned at peak evening times which I thought strange. 2 male members of staff entered our room unannounced whilst my partner (a female) was getting dressed, prior to the 11am cutoff. Outrageous.
Beautiful hotel and facilities. However, was kept waiting 10 & 15 minutes respectfully on both occasions I visited reception. There wasn't a queue, it just wasn't manned at peak evening times which I thought strange. 2 male members of staff entered our room unannounced whilst my partner (a female) was getting dressed, prior to the 11am cutoff. Outrageous.
6
Janine
26 Aug 2025
·
Stayed 2 nights
We went for my grand daughters 2nd birthday and chose this as close to London with grounds for dog walking and a nice pool. Would have been much improved if the check in had been friendlier (don't be early!) and more considerate of the struggles to get a toddler and a dog and all our luggage along miles of corridors which were not buggy friendly (even to get to the lift involved stairs). No one bothered to say we could have driven the car to within a few feet to unload and park! General feeling was of being at a conference centre. Room a bit run down, decrepit put you up bed for our toddler, not a child friendly room - every surface had a glass sheet that could be dragged off, the wardrobe was missing a sliding door and our little one pulled the ironing board onto herself because the wardrobe was fully open. We stayed two nights but the room was not serviced on the day between (we stayed out until 4 to allow for this) so we had wet towels and no tea bags or loo roll by the middle of Saturday night. The pool area is great with family swimming 9-11 and 4-7. Nice but expensive supper in the bar area which felt more child friendly than the restaurant (btw fish 'goujon's are not fish fingers) and for families you can't walk from here to anywhere else so car rides to eat out are essential. Staff were lovely to the baby but otherwise disinterested in the guests and whole place feels very understaffed - only one guy on reception all weekend day and night?
We went for my grand daughters 2nd birthday and chose this as close to London with grounds for dog walking and a nice pool. Would have been much improved if the check in had been friendlier (don't be early!) and more considerate of the struggles to get a toddler and a dog and all our luggage along miles of corridors which were not buggy friendly (even to get to the lift involved stairs). No one bothered to say we could have driven the car to within a few feet to unload and park! General feeling was of being at a conference centre. Room a bit run down, decrepit put you up bed for our toddler, not a child friendly room - every surface had a glass sheet that could be dragged off, the wardrobe was missing a sliding door and our little one pulled the ironing board onto herself because the wardrobe was fully open. We stayed two nights but the room was not serviced on the day between (we stayed out until 4 to allow for this) so we had wet towels and no tea bags or loo roll by the middle of Saturday night. The pool area is great with family swimming 9-11 and 4-7. Nice but expensive supper in the bar area which felt more child friendly than the restaurant (btw fish 'goujon's are not fish fingers) and for families you can't walk from here to anywhere else so car rides to eat out are essential. Staff were lovely to the baby but otherwise disinterested in the guests and whole place feels very understaffed - only one guy on reception all weekend day and night?
2
Georgina
15 Jun 2023
·
Stayed 1 night
The service was poor. Extremely long wait at lunchtime - from getting the menu to actually getting the food. The whole experience took over 2 hours! Seemed short-staffed as waiters scrambled and seemed a bit disorganized. Found eggshells in my fried egg at breakfast, asked for a cup of hot water and that’s exactly what I got - a cup of hot water with no saucer or teaspoon. The carpet smelled musty in the hallways and the gentleman who checked me in made no eye contact the entire time and came across as unfriendly & unprofessional. For a 4-star hotel, I was extremely disappointed, as were my 4 other friends who stayed there.
The service was poor. Extremely long wait at lunchtime - from getting the menu to actually getting the food. The whole experience took over 2 hours! Seemed short-staffed as waiters scrambled and seemed a bit disorganized. Found eggshells in my fried egg at breakfast, asked for a cup of hot water and that’s exactly what I got - a cup of hot water with no saucer or teaspoon. The carpet smelled musty in the hallways and the gentleman who checked me in made no eye contact the entire time and came across as unfriendly & unprofessional. For a 4-star hotel, I was extremely disappointed, as were my 4 other friends who stayed there.
2
David
20 Oct 2025
·
Stayed 2 nights
I’m afraid this was totally disappointing. The room upgrade arranged in advance wasn’t done to accommodate our son, meaning we had to move from one room to the other. The mattress was knackered and they failed to change it after two requests. We intended to stay two nights but in the end left after one after my partner and I failed to get any sleep. I wasn’t charged for the second night and intend on ensuring we get a refund for the first night via the hotel or through a chargeback via our credit card.
I’m afraid this was totally disappointing. The room upgrade arranged in advance wasn’t done to accommodate our son, meaning we had to move from one room to the other. The mattress was knackered and they failed to change it after two requests. We intended to stay two nights but in the end left after one after my partner and I failed to get any sleep. I wasn’t charged for the second night and intend on ensuring we get a refund for the first night via the hotel or through a chargeback via our credit card.
6
Stuart
24 Jul 2023
·
Stayed 3 nights
Have stayed here before. It's ok, and they have the indoor pool and sauna/steam room etc. Check-in wasn't so welcoming, with a stern welcome and being informed we were too early. But a quick call found a room available - but a £30 charge to go and leave our bags in there. This despite the room already being ready. We only wanted to drop the bags in as we were off to see family. How not to welcome people, we said to each other. Room was ok. Spa ok, but always seems to be a bit tired. Breakfast is adequate and the hotel bar has Peroni on draft. Usual question - would we stay here again? It's a yes, but only if we want a steam room to use. Their £30 charge to put a bag in an empty room might cost them.
Have stayed here before. It's ok, and they have the indoor pool and sauna/steam room etc. Check-in wasn't so welcoming, with a stern welcome and being informed we were too early. But a quick call found a room available - but a £30 charge to go and leave our bags in there. This despite the room already being ready. We only wanted to drop the bags in as we were off to see family. How not to welcome people, we said to each other. Room was ok. Spa ok, but always seems to be a bit tired. Breakfast is adequate and the hotel bar has Peroni on draft. Usual question - would we stay here again? It's a yes, but only if we want a steam room to use. Their £30 charge to put a bag in an empty room might cost them.
6
Paula
19 Feb 2023
·
Stayed 2 nights
Staff not welcoming at all upon check in . Not greeted by a smile or warm hello from any member of staff . Bar had no atmosphere at all
Staff not welcoming at all upon check in . Not greeted by a smile or warm hello from any member of staff . Bar had no atmosphere at all
10
mark
27 Oct 2025
·
Stayed 1 night
Great service from booking in til leaving, everything was spot on spa food and room
Great service from booking in til leaving, everything was spot on spa food and room
10
Marc
20 Jul 2025
·
Stayed 3 nights
Great stay, returning in a few months. Hotel is a mix of renovated and non renovated rooms in a historic or 1970’s style building. Staff are wonderful, especially restaurant staff.
Great stay, returning in a few months. Hotel is a mix of renovated and non renovated rooms in a historic or 1970’s style building. Staff are wonderful, especially restaurant staff.
10
carolyn
9 Jun 2025
·
Stayed 4 nights
Staff were friendly and not overly formal - just the right mix to work with people from across the world. They were attentive to their guests needs. The grounds were lovely.
Staff were friendly and not overly formal - just the right mix to work with people from across the world. They were attentive to their guests needs. The grounds were lovely.
10
TIMOTHY
3 Sept 2025
·
Stayed 1 night
Excellent Spa & Pool facilities if a little dated & tired. Emily on hotel reception was excellent - attentive, professional & caring … a real gem & a credit to the hotel!!
Excellent Spa & Pool facilities if a little dated & tired. Emily on hotel reception was excellent - attentive, professional & caring … a real gem & a credit to the hotel!!
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AI-generated summary based on recent guest reviews
Location
Convenient for Ascot Racecourse, Lapland UK and Heathrow, with pleasant grounds and a classic setting. A car is useful as nearby options are limited, and some guests found parking or lighting awkward.
Related guest reviews
8
Antonietta
10 May 2024
·
Stayed 2 nights
Great place. I was surprised with condition well-maintained inside and out. Lovely leisure facilities. Good for Solos and travelling with dog. Beautiful small foresty bit. Not much in the village. Food was not up my street and pricey. Staff were good on whole. Pleasant stay recommend, may visit again.
Great place. I was surprised with condition well-maintained inside and out. Lovely leisure facilities. Good for Solos and travelling with dog. Beautiful small foresty bit. Not much in the village. Food was not up my street and pricey. Staff were good on whole. Pleasant stay recommend, may visit again.
8
Jackie
20 Jun 2025
·
Stayed 2 nights
Convenient location for Ascot racecourse. Clean rooms & surrounding area. Nice little bar & good outdoor area.
Convenient location for Ascot racecourse. Clean rooms & surrounding area. Nice little bar & good outdoor area.
8
Nick
10 Aug 2025
·
Stayed 2 nights
Nice place, good location for Ascot racecourse. Spa facilities are very nice, hotel is comfortable and everyone was friendly!
Nice place, good location for Ascot racecourse. Spa facilities are very nice, hotel is comfortable and everyone was friendly!
6
Amy
31 Jul 2023
·
Stayed 1 night
Perfect location for the races and great to have free parking. Fine for one nights stay, you get what you pay for, had everything we needed for the night in a basic double room. Bit grubby and dated, pool area was a bit run down. Corridors are very loud and noisy, not really the hotel's fault, but the doors don't help to stop noise coming in. Shame because the hotel and grounds look lovely and it was probably a really expensive plush hotel back in the day.
Perfect location for the races and great to have free parking. Fine for one nights stay, you get what you pay for, had everything we needed for the night in a basic double room. Bit grubby and dated, pool area was a bit run down. Corridors are very loud and noisy, not really the hotel's fault, but the doors don't help to stop noise coming in. Shame because the hotel and grounds look lovely and it was probably a really expensive plush hotel back in the day.
10
Nichola
18 Mar 2023
·
Stayed 1 night
Lovely hotel in quiet grounds close to Heathrow airport
Lovely hotel in quiet grounds close to Heathrow airport
10
MATTHEW
12 May 2024
·
Stayed 3 nights
Nice hotel with character. Rooms are decent. Staff friendly and helpful. Great countryside location.
Nice hotel with character. Rooms are decent. Staff friendly and helpful. Great countryside location.
10
Donna
2 Mar 2025
·
Stayed 1 night
Beautiful building, staff very friendly and welcoming. visit Ascot only a few minutes drive away. Would recommend
Beautiful building, staff very friendly and welcoming. visit Ascot only a few minutes drive away. Would recommend
10
Geoffrey
25 Feb 2025
·
Stayed 2 nights
Enjoyed our stay at this hotel. Excellent pool and travelling into London was easy via train.
Enjoyed our stay at this hotel. Excellent pool and travelling into London was easy via train.
10
Tony
11 May 2025
·
Stayed 2 nights
Excellent hotel and spa within a resonable distance to Ascot Racecourse. Really enjoyable spa experience Excellent staff and service
Excellent hotel and spa within a resonable distance to Ascot Racecourse. Really enjoyable spa experience Excellent staff and service
10
Manoj
24 Jul 2023
·
Stayed 1 night
Parking a little far and not lit in the dark.
Parking a little far and not lit in the dark.
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AI-generated summary based on recent guest reviews
Dining
Restaurant meals are often praised and breakfast can be very good, but multiple reviews report basic or poorly managed buffets, queues, or slow service. Several note extra charges for specialty coffees and generally high prices.
Related guest reviews
6
Timothy
8 Dec 2024
·
Stayed 1 night
Nice building and spacious room. Bathroom tired and basic. Fire alarm went off late one evening and in the morning. Breakfast was nice but the staff were clearly not a well oiled machine. Asked for tea and coffee three times and they kept forgetting. Parking was also not easy. We did not use the spa facilities.
Nice building and spacious room. Bathroom tired and basic. Fire alarm went off late one evening and in the morning. Breakfast was nice but the staff were clearly not a well oiled machine. Asked for tea and coffee three times and they kept forgetting. Parking was also not easy. We did not use the spa facilities.
4
HEATHER
22 Jun 2025
·
Stayed 1 night
Prices were high due to it being Royal Ascot it was hot and we had no aircon .. apparently none were working on our floor ! No hot water in shower .. sink waste not working so had to run water to wash etc ! Breakfast was not great and only filter coffee included anything else was extra !
Prices were high due to it being Royal Ascot it was hot and we had no aircon .. apparently none were working on our floor ! No hot water in shower .. sink waste not working so had to run water to wash etc ! Breakfast was not great and only filter coffee included anything else was extra !
10
Daniel
17 Aug 2025
·
Stayed 1 night
Lovely mini-break for our anniversary. Great breakfast, fab spa facilities and attentive, friendly staff.
Lovely mini-break for our anniversary. Great breakfast, fab spa facilities and attentive, friendly staff.
6
Marc
25 May 2025
·
Stayed 1 night
Annoying to be charged extra for an other than filtered coffee / why not charge 1-2GBP extra in the breakfast at the booking stage and offer any coffee ?? Hotel is tired and in my opinion for the rate needs an upgrade to the rooms
Annoying to be charged extra for an other than filtered coffee / why not charge 1-2GBP extra in the breakfast at the booking stage and offer any coffee ?? Hotel is tired and in my opinion for the rate needs an upgrade to the rooms
8
Rob
1 Jun 2024
·
Stayed 1 night
Enjoyed the stay although late arrival at 8pm meant to late for restaurant after a long day doing London-Essex 100mile bike ride was very disappointing. Restaurant at breakfast very busy and understaffed.
Enjoyed the stay although late arrival at 8pm meant to late for restaurant after a long day doing London-Essex 100mile bike ride was very disappointing. Restaurant at breakfast very busy and understaffed.
8
Sandra
29 Jul 2025
·
Stayed 7 nights
We dined every day and the food was reasonably priced and really good quality ..delicious and good variety ! Beds very comfortable …
We dined every day and the food was reasonably priced and really good quality ..delicious and good variety ! Beds very comfortable …
10
Adrian
5 Nov 2024
·
Stayed 2 nights
Enjoyable stay breakfast was sorted for me as a coeliac I worry about cross contamination at a buffet breakfast but the staff cooked me some bacon separately and I had GF bread, shame the evening menu was gluten all the way!!
Enjoyable stay breakfast was sorted for me as a coeliac I worry about cross contamination at a buffet breakfast but the staff cooked me some bacon separately and I had GF bread, shame the evening menu was gluten all the way!!
6
Mark
21 Nov 2025
·
Stayed 1 night
Had stayed here a few days. Foyer and exterior on arrival is excellent. Rooms felt very tired and dated. TV didn’t work ;was reported and the staff couldn’t get it fixed either……. No channels). Breakfast service was pleasant enough. Nice setting. Just felt like it had been warned from the day before (sausages and bacon). Cheese looked like it had been left out too long and was crying out for help. - bed was comfortable enough, and had a good sleep. - Staff were very friendly and all clearly did the best they could within their control. - Spa was clearly having maintenance, so couldn’t use showers or mens dressing room. Pool was pleasant enough, my limited on this visit
Had stayed here a few days. Foyer and exterior on arrival is excellent. Rooms felt very tired and dated. TV didn’t work ;was reported and the staff couldn’t get it fixed either……. No channels). Breakfast service was pleasant enough. Nice setting. Just felt like it had been warned from the day before (sausages and bacon). Cheese looked like it had been left out too long and was crying out for help. - bed was comfortable enough, and had a good sleep. - Staff were very friendly and all clearly did the best they could within their control. - Spa was clearly having maintenance, so couldn’t use showers or mens dressing room. Pool was pleasant enough, my limited on this visit
6
Fuk Kwong
28 Dec 2025
·
Stayed 1 night
The website photos presented a more luxurious hotel than our experience. What attracted us to book was that it is advertised as a hotel with a spa, and we were most looking forward to the small heated outdoor pool. Unfortunately it wasn't clear when we booked that on Boxing the pool/sauna/steam room closed at 6pm, so as we couldn't arrive until after 6pm, we could only use the spa facilities the next morning for a short time. Also disappointedly, the outdoor pool was broken over Christmas, which made this a very ordinary spa experience. The salt room also wasn't working. Our deluxe double room was comfortable, but it and the corridors could do with a little TLC. The carpet and curtains seem dated, and the woodwork paint was a bit worn. Our fridge didn't work. Breakfast was poor for a 4 star hotel, in terms of variety and quality. On the plus side, all the staff were excellent, and the hotel was very clean. Our room's bathroom has been modernised, unlike the room itself. So all in all, it was an OK stay but the hotel is not really as the image it projects itself to be.
The website photos presented a more luxurious hotel than our experience. What attracted us to book was that it is advertised as a hotel with a spa, and we were most looking forward to the small heated outdoor pool. Unfortunately it wasn't clear when we booked that on Boxing the pool/sauna/steam room closed at 6pm, so as we couldn't arrive until after 6pm, we could only use the spa facilities the next morning for a short time. Also disappointedly, the outdoor pool was broken over Christmas, which made this a very ordinary spa experience. The salt room also wasn't working. Our deluxe double room was comfortable, but it and the corridors could do with a little TLC. The carpet and curtains seem dated, and the woodwork paint was a bit worn. Our fridge didn't work. Breakfast was poor for a 4 star hotel, in terms of variety and quality. On the plus side, all the staff were excellent, and the hotel was very clean. Our room's bathroom has been modernised, unlike the room itself. So all in all, it was an OK stay but the hotel is not really as the image it projects itself to be.
6
C
17 Aug 2025
·
Stayed 1 night
Food was Fantastic Spa was really disappointing - very old / mould in areas / way too busy as let non residents in / just very dated and should not be advertised as a spa in this day & age
Food was Fantastic Spa was really disappointing - very old / mould in areas / way too busy as let non residents in / just very dated and should not be advertised as a spa in this day & age
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AI-generated summary based on recent guest reviews
4
Sarah
4 weeks ago
·
Stayed 1 night
We had a superior room - and i was surprised it only had a double bed. This was the biggest issue along with the "air con" wasn't effective at all- i'd even rang the hotel in advance to see if there was aircon and was told yes. We had a vent into the room but the room stat couldn't be changed and there was no discernible flow of air! And the windows could barely be opened and they weren't near the bed anyway. Also if i'm being more critical then there were no plug sockets by the bedside tables The floor was so creaky and noisy and the bar lacked an atmosphere. Just poor all round really which is such a shame given the lovely area it's in.
We had a superior room - and i was surprised it only had a double bed. This was the biggest issue along with the "air con" wasn't effective at all- i'd even rang the hotel in advance to see if there was aircon and was told yes. We had a vent into the room but the room stat couldn't be changed and there was no discernible flow of air! And the windows could barely be opened and they weren't near the bed anyway. Also if i'm being more critical then there were no plug sockets by the bedside tables The floor was so creaky and noisy and the bar lacked an atmosphere. Just poor all round really which is such a shame given the lovely area it's in.
10
Hannah
5 Aug 2026
·
Stayed 2 nights
Brilliant stay with our kids. Beautiful staff, pool & room.
Brilliant stay with our kids. Beautiful staff, pool & room.
4
Mark
25 Jul 2026
·
Stayed 1 night
Staff were very rude. The AC wasn’t working in our room and it took many efforts to change rooms, staff were keen to hang up on calls so eventually got a new room with AC after going to reception. Breakfast used to be great but food was poor and you have to pay extra for a coffee which isn’t instant. Booked a massage too which was great, but staff were keen to say we couldn’t use the pool despite us being guests and paying for a treatment. We got married here over 10 years ago and have visited often, but we’ll be in no rush to return.
Staff were very rude. The AC wasn’t working in our room and it took many efforts to change rooms, staff were keen to hang up on calls so eventually got a new room with AC after going to reception. Breakfast used to be great but food was poor and you have to pay extra for a coffee which isn’t instant. Booked a massage too which was great, but staff were keen to say we couldn’t use the pool despite us being guests and paying for a treatment. We got married here over 10 years ago and have visited often, but we’ll be in no rush to return.
2
Sayda
11 Jul 2026
·
Stayed 2 nights
Our stay was extremely disappointing. The hotel was old, dated, and in desperate need of refurbishment. The toilet in our room didn’t flush properly, which was unacceptable. The swimming pool smelled strongly of urine, making it unpleasant to use. The breakfast was awful—most of it was barely edible, with very poor quality food and very little choice. Overall, the hotel did not match the standard we expected, and we would not recommend staying here.
Our stay was extremely disappointing. The hotel was old, dated, and in desperate need of refurbishment. The toilet in our room didn’t flush properly, which was unacceptable. The swimming pool smelled strongly of urine, making it unpleasant to use. The breakfast was awful—most of it was barely edible, with very poor quality food and very little choice. Overall, the hotel did not match the standard we expected, and we would not recommend staying here.
10
Mark
5 Jul 2026
·
Stayed 1 night
We stayed here whenever we go to Ascot or Wentworth. The hotel facilities are great and the food is always great. The hotel is busy and sometimes this reflects on the buffet breakfast. This will remain our first choice every time we are in the area.
We stayed here whenever we go to Ascot or Wentworth. The hotel facilities are great and the food is always great. The hotel is busy and sometimes this reflects on the buffet breakfast. This will remain our first choice every time we are in the area.
FAQs about Macdonald Berystede Hotel & Spa
Is parking available at the property?
Free self-parking is available on-site, but it is limited.
What type of breakfast is offered and what are the serving hours?
English breakfasts are available daily from 8:00 AM to 10:00 AM for a fee of approximately GBP 24 per person.
Does the property allow pets?
Pets are allowed with a fee of GBP 15 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM until 11:59 PM, and check-out is by 11:00 AM. Late check-out is available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features limited wheelchair accessibility, including step-free entrances and some wheelchair-accessible facilities.
What is the location of the property in relation to key landmarks?
The hotel is centrally located in Ascot, just a 3-minute drive from Ascot Racecourse and 9 minutes from LEGOLAND® Windsor. Windsor Castle is 8 miles away, and Thorpe Park is 9.2 miles away.
Does the property have a swimming pool?
Yes, there is an indoor pool as well as an outdoor heated pool available for guests.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-05: 277.52907331848144USD
- 2026-09-06: 138.26545329284667USD
- 2026-09-07: 176.28053362731933USD
- 2026-09-08: 154.05227757873536USD
- 2026-09-09: 168.93650749206543USD
- 2026-09-10: 114.76511725616454USD
- 2026-09-11: 133.36958059539793USD
- 2026-09-12: 155.57684545898437USD
- 2026-09-13: 107.85745789489746USD
- 2026-09-14: 149.6443945526123USD
- 2026-09-15: 345.4619530456543USD
- 2026-09-16: 661.998USD
- 2026-09-17: 392.8041726989746USD
- 2026-09-18: 181.72153029785156USD
- 2026-09-19: 338.5018821777344USD
- 2026-09-20: 117.12007302246094USD
- 2026-09-21: 110.08225768127441USD
- 2026-09-22: 225.8941607635498USD
- 2026-09-23: 136.6861789642334USD
- 2026-09-24: 129.69145359039305USD
- 2026-09-25: 138.29296601104735USD
- 2026-09-26: 283.98547979736327USD
- 2026-09-27: 108.66732421722412USD
- 2026-09-28: 234.83077011718748USD
- 2026-09-29: 492.13453099365233USD
- 2026-09-30: 138.52083865966796USD
- 2026-10-01: 108.68829768066406USD
- 2026-10-02: 145.16820378265382USD
- 2026-10-03: 153.00363984985353USD
- 2026-10-04: 100.96913275299072USD
- 2026-10-05: 133.92003875732422USD
- 2026-10-06: 145.2838015029907USD
- 2026-10-07: NO DATA
- 2026-10-08: 130.35659681243897USD
- 2026-10-09: 136.77254497528077USD
- 2026-10-10: 154.4877316925049USD
- 2026-10-11: 112.48150848083496USD
- 2026-10-12: 135.26285434265137USD
- 2026-10-13: 160.92005457458495USD
- 2026-10-14: 139.18029326171876USD
- 2026-10-15: 135.00004364318846USD
- 2026-10-16: 138.53811717834472USD
- 2026-10-17: 294.62406754455566USD
- 2026-10-18: 111.68637763366699USD
- 2026-10-19: 131.54871713256836USD
- 2026-10-20: 127.99719293518066USD
- 2026-10-21: 389.83379154052733USD
- 2026-10-22: 139.50364080200194USD
- 2026-10-23: 205.78325869750975USD
- 2026-10-24: 289.0831567321777USD
- 2026-10-25: 127.43003220520019USD
- 2026-10-26: 119.50203644256591USD
- 2026-10-27: 115.9083260772705USD
- 2026-10-28: 124.98843574371338USD
- 2026-10-29: 118.3411326461792USD
- 2026-10-30: 141.4800375152588USD
- 2026-10-31: 162.1188293395996USD
- 2026-11-01: 105.4753083984375USD
- 2026-11-02: 150.12004115905762USD
- 2026-11-03: 150.12004115905762USD
- 2026-11-04: 151.20004604492186USD
- 2026-11-05: 151.20004604492186USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- Fee for English breakfast: approximately GBP 24 per person
- Pet fee: GBP 15 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: GBP 30.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Business centre
Dry cleaning
General
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Spa & wellness centre
Body treatments
Facial treatments
Breakfast in the room
Family room
Wheelchair Accessible (Limited)
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Activities
Swimming pool
Garden
Pool indoor
Outdoor heated pool
Pool (Indoor)
Outdoor Furniture
Terrace
Fitness Center (nearby)