Premiere Classe Biarritz

Okay

Rude staff, unpleasant manners, 2 reception staff ignored me 10 minutes and I was the only person there. Then they asked my reservation details and wouldn’t give me Wi-Fi until I had checked in . Not a smile, or any warm welcome, I had driven 8 hours that day… a good welcome sets the tone for your stay be it 5 star or 1 star… doesn’t matter

Even if you are looking for just a place to crash while visiting Biarritz, this place is not worth it because you won’t sleep well, which will affect your enjoyment of an amazing town. The place is gross, we found hairs and mold in the bed and in the shower so they clearly hadn’t cleaned from previous guests or do regular maintenance, the rooms are tiny like you’re shoved in a storage unit, the bathroom is smaller than an airplane bathroom. The staff didn’t even want to give us enough towels for our number of guests… the beds were very uncomfortable. Their fire alarm went off in the middle of the night for a good 20 minutes waking up all the guests who went out into the parking lot until they turned it off. No explanation given. We gave it two stars because it has AC that runs well.

Very dirty

The property was far from being 'premier class': it is a very run down 'pre fab' building that suffers from mould, crumbling surfaces, broken window closures, bad smells and damaged fittings. We had to move rooms on 3 occasions due to mould, smell and door lock not working- with help of the staff we had to enter through window to retrieve our belongings! There was a lot of noise at night, people shouting and screaming and joy riding in nearby street. We genuinely feared for our safety on occasion given the flimsy security of the doors and windows. Truly worst hotel we have ever stayed at. The only good thing was the staff who did all they could to assist us.