Hilton Garden Inn Freeport Downtown

Great staff

Found contacts on the sink from the previous clientele. Hotel staff were very polite and friendly. Room was nice and spacious. Had the whole pool to myself early mornings. Would stay again...

Staff and property were perfect

Very clean. Friendly staff

The hotel was filled with kids for a sporting even held the next days. They spent most of the evening (7 pm to 10pm) running around in hallways without adult supervision. When I addressed the issue with the front desk in person, I was met with the « quiet hours start at 10 » response, and was verbally attacked by one of the adults accompanying some of the children, visibly inebriated, for allegedly scolding the kids (I had only asked them to stop and to tell me where I could find an adult). I basically paid to have a disturbed night with no effort to resolve the matter either at the time of the issue nor the next morning when I checked out. I have reached out to hotel management with no response a week later.