The Gibside Hotel

First time staying at this hotel, as our original accommodation fell through quite last minute, and for a Saturday night it was one of the most reasonable price wise compared to city centre prices that were more than double. We were staying on the top floor which meant walking up 40 steps so that's something for anyone to consider if stairs are an issue. Decor and amenities in the room were a little dated but as we were only there for one night it wasn't too much of an issue. Bed was comfy enough, though could've done with extra pillows as an option, and the room was generally clean but the bathroom was noticeably a bit dusty and had a few rogue hairs on the skirting, but nothing major. Only comment I'd make is the amenities in the bathroom are single use (soap, shower gel, plastic cup etc), not sure if these were put in place during covid, but it'd be nicer to see these replaced with multi-use alternatives if/where possible. Overall, it was a pleasant enough place to stay. Minimal hotel parking but there's public carpark just next to it which is fairly inexpensive and free on Sundays. Nice and quiet, only a short drive from the city centre, and easy to get to from the A1. Wouldn't hesitate to stay again in future.

Quite expensive for what it is especially as breakfast is not included. Also no lifts so if you're disabled or have heavy luggage, this is not the notel for you

Reception was nice, but very badly situated. Very limited free parking spaces. Rooms are very dated. Room was only accessible via stairs. Tea & coffee making facilities - spoons were dirty. Lack of toilet roll in room. Stairwell hand rail was sticky and dirty. Breakfast was lovely. But again cutlery was dirty, tea stains on teaspoon. Used packets of sugar left on the table. Bar staff were good. Not enough staff in breakfast restaurant.

Although this is a convenient hotel for Gateshead and especially the Metro Centre, it is very dated. There is no customer lift and quite steep stairs to climb with a suitcase if you are on the second floor which we were. The staff are nice and helped me get my suitcase down when we were checking out through the service lift. However, this is quite a dated hotel with basic amenities and not a place you would go stay at for a treat.

Comfortable stay, nice environment. Lounge bar outstanding. Set in lovely village of Whickham.

Great place to stay, pity their is no lift

Fitted my requirements but parking is a pain

We were very impressed with this hotel. Our room was spacious, the bed was very comfortable and we were fortunate to have a lovely view of Newcastle.from our window. Our incuded breakfast was served in a magnificent reception room and was very 'a la carte' and delicious. Thank you. The front reception were friendly and offered us the service staff elevator to our floor as we were travelling with heavy suitcases. There are no lifts at this hotel.

Room had a good mixture of old and new, bathroom was nicely done out and towels replaced every day. Only possible difficulty was the parking, but appreciate that's not easy to rectify in such a restricted area.

Great location, plenty of local places to eat and drink. Bar in hotel really nice. Reception staff very friendly

Pleasant young lady on check in and first morning of breakfast was good. Lovely lady serving us so all seemed well on service until breakfast on the 2nd day. The woman who was serving us seemed very rude and put out! It was a busy morning but when taking orders and asking what we wanted, I made a joke saying my husband was awkward as he wanted to add extras and she replied saying “yes like the other 12 that have done the same!” The attitude in which this was said was not pleasant. Also when bringing cutlery etc to the table (table wasn’t set up when we arrived) she handled the cutlery by the end we eat with after just having cleared another table and handling dirty pots, not washing her hands before tending to us! When we asked for more orange juice she literally threw the glass onto the table, resulting in the orange juice going all over the tablecloth. The rooms were very basic (we had a deluxe room) The cleanliness was poor. There was a peanut on the floor in the bathroom that had been there before we arrived and was still there when we left. The beds dip in the middle. This may also not seem like a major thing to some but when we arrived there was half a toilet roll from the previous guests! Would we stay again? No! For the money we paid we could have had much nicer elsewhere. We always review where we are staying and reviews seemed good but unfortunately for us it seemed otherwise.

We stayed here on a visit to see family over the weekend and I have to say it wasn’t a pleasant experience. Room - The room wasn’t clean - we both got covered in bites! Room was really dusty. Toilet was blocked. Plug in bath didn’t work, wouldn’t open to let water out so had to force plug out. Safe didn’t work Staff- we had a maintenance man just walk in whilst we were in bed in the room, luckily I wasn’t fresh out shower or getting ready as was embarrassing!!! Didn’t knock, nothing just walked straight in and in to our bathroom as they were trying to figure out where a leak was coming from on another floor (not ours). Could have been very embarrassing!! Room service - called for room service one evening for bottles of water to be told no as it needs to be agreed with reception?? Reception hadn’t made us away of this, nor was there any information on this in the room. Lifts - no lifts not great for suitcases on top floor or anyone that can’t lift or access. Breakfast- paid extra for this - DO NOT bother it was disgusting, bacon was crunchy undercooked. Hash brown was DRIPPING in oil! Bar- Hotel bar was nice, staff on the bar were friendly. Overall the hotel is very dated, smells of smoke, seriously needs updating!! Could be lovely place with some TLC.

There was a lot of dirt behind the bed and the extra blanket in cupboard was dirty including the bag it was kept in however I have stayed here twice and wouldn't stop me staying again thanks for service

Clean, friendly, spacious rooms, excellent breakfast

Bathroom wasn't the cleanest and the bath panel wasn't fitted properly leaving a gap.

Nice and clean. Staff were friendly. Definitely stay here again

Very clean, friendly staff, lovely breakfast. Comfortable room and tea making, so welcome!

Smelliest pillows, vile and filthy. Why would housekeeping put clean white linen on ranky pillows Small amount of toilet roll Worn carpets Dated furniture Nice breakfast Blocked bath Friendly staff

Great stay - rooms clean and comfortable. Great full English breakfast

Immaculately clean and value for money. Ideal location

Very dated

It was hard to sleep not having AC

Great location. Room quite basic, the four pillows were as comfy as bags of cement, not good.

Overall a really good stay, room was a decent size along with the bathroom. Would definitely recommend. My only criticism is that the bed was 2 singles joined together however a caster was missing off one the bed causing it to be slightly lower than the other. There are no chargers near the bed which was strange.

Clean, friendly, spacious rooms, excellent breakfast

We were very impressed with this hotel. Our room was spacious, the bed was very comfortable and we were fortunate to have a lovely view of Newcastle.from our window. Our incuded breakfast was served in a magnificent reception room and was very 'a la carte' and delicious. Thank you. The front reception were friendly and offered us the service staff elevator to our floor as we were travelling with heavy suitcases. There are no lifts at this hotel.

The hotel is lovely, with good size rooms and beds, in a quiet location in a very nice village. The bathroom was newly refurbished with excellent water pressure and the heating was working very well. We found the staff very helpful and kind. I cannot comment on the breakfast because we didn't have any breakfast. Excellent value for money.

Very dated hotel that at best is average. I worked here 30 years ago and it’s barely changed since then. Definitely expect more these days, even simple things like sockets next to the bed and a fan in the bathroom!

The premium room was large, warm & comfortable, a significant improvement over the standard room in which I have stayed in the past. Unfortunately, the soundproofing from the road roar outside & noise from adjoining rooms was poor, leading to my being awoken by “rutting bison” in the early hours.

Staff were incredibly friendly and helpful. The room was spacious and the bed was really comfy. A good location, lots of places to eat nearby. It’s not far from the metro centre and Newcastle city centre.

Pleasant young lady on check in and first morning of breakfast was good. Lovely lady serving us so all seemed well on service until breakfast on the 2nd day. The woman who was serving us seemed very rude and put out! It was a busy morning but when taking orders and asking what we wanted, I made a joke saying my husband was awkward as he wanted to add extras and she replied saying “yes like the other 12 that have done the same!” The attitude in which this was said was not pleasant. Also when bringing cutlery etc to the table (table wasn’t set up when we arrived) she handled the cutlery by the end we eat with after just having cleared another table and handling dirty pots, not washing her hands before tending to us! When we asked for more orange juice she literally threw the glass onto the table, resulting in the orange juice going all over the tablecloth. The rooms were very basic (we had a deluxe room) The cleanliness was poor. There was a peanut on the floor in the bathroom that had been there before we arrived and was still there when we left. The beds dip in the middle. This may also not seem like a major thing to some but when we arrived there was half a toilet roll from the previous guests! Would we stay again? No! For the money we paid we could have had much nicer elsewhere. We always review where we are staying and reviews seemed good but unfortunately for us it seemed otherwise.

We stayed here on a visit to see family over the weekend and I have to say it wasn’t a pleasant experience. Room - The room wasn’t clean - we both got covered in bites! Room was really dusty. Toilet was blocked. Plug in bath didn’t work, wouldn’t open to let water out so had to force plug out. Safe didn’t work Staff- we had a maintenance man just walk in whilst we were in bed in the room, luckily I wasn’t fresh out shower or getting ready as was embarrassing!!! Didn’t knock, nothing just walked straight in and in to our bathroom as they were trying to figure out where a leak was coming from on another floor (not ours). Could have been very embarrassing!! Room service - called for room service one evening for bottles of water to be told no as it needs to be agreed with reception?? Reception hadn’t made us away of this, nor was there any information on this in the room. Lifts - no lifts not great for suitcases on top floor or anyone that can’t lift or access. Breakfast- paid extra for this - DO NOT bother it was disgusting, bacon was crunchy undercooked. Hash brown was DRIPPING in oil! Bar- Hotel bar was nice, staff on the bar were friendly. Overall the hotel is very dated, smells of smoke, seriously needs updating!! Could be lovely place with some TLC.

Very comfortable bed , stayed in a deluxe double.Staff all very friendly.

Lovely couple of days at the Gibside. Staff really friendly and food delicious

Great staff

We use The Gibside every time we come up to the North East. It’s close by where we meet friends for food and drink. The price we pay is always competitive. The staff are always friendly. Bar food and breakfast always spot on.

Nice location , friendly staff

Staff were incredibly friendly and helpful. The room was spacious and the bed was really comfy. A good location, lots of places to eat nearby. It’s not far from the metro centre and Newcastle city centre.

We could not fault it….. Staff were polite and helpful xx

The receptionist was not welcoming or freindly when we checked in and out. This was about my 6th stay as my son lives in the area. The hotel is looking very tired and tatty. Breakfast was ok. The hotel is very clean.

Great location with plenty bars and restaurants around, good transport links to Newcastle. comfortable bed, rooms dated but staff friendly and cheap parking too. Would return.

First time staying at this hotel, as our original accommodation fell through quite last minute, and for a Saturday night it was one of the most reasonable price wise compared to city centre prices that were more than double. We were staying on the top floor which meant walking up 40 steps so that's something for anyone to consider if stairs are an issue. Decor and amenities in the room were a little dated but as we were only there for one night it wasn't too much of an issue. Bed was comfy enough, though could've done with extra pillows as an option, and the room was generally clean but the bathroom was noticeably a bit dusty and had a few rogue hairs on the skirting, but nothing major. Only comment I'd make is the amenities in the bathroom are single use (soap, shower gel, plastic cup etc), not sure if these were put in place during covid, but it'd be nicer to see these replaced with multi-use alternatives if/where possible. Overall, it was a pleasant enough place to stay. Minimal hotel parking but there's public carpark just next to it which is fairly inexpensive and free on Sundays. Nice and quiet, only a short drive from the city centre, and easy to get to from the A1. Wouldn't hesitate to stay again in future.

Although this is a convenient hotel for Gateshead and especially the Metro Centre, it is very dated. There is no customer lift and quite steep stairs to climb with a suitcase if you are on the second floor which we were. The staff are nice and helped me get my suitcase down when we were checking out through the service lift. However, this is quite a dated hotel with basic amenities and not a place you would go stay at for a treat.

Comfortable stay, nice environment. Lounge bar outstanding. Set in lovely village of Whickham.

It’s my go to hotel when we are in the Newcastle area lots of food options in Whickham The hotel has its own bar with food which is good Easy access to metro centre and the road network

Lovely hotel ideally located for our visit

We use The Gibside every time we come up to the North East. It’s close by where we meet friends for food and drink. The price we pay is always competitive. The staff are always friendly. Bar food and breakfast always spot on.

Nice location , friendly staff

Value for money,easy access into city centre

Staff were incredibly friendly and helpful. The room was spacious and the bed was really comfy. A good location, lots of places to eat nearby. It’s not far from the metro centre and Newcastle city centre.

Quite expensive for what it is especially as breakfast is not included. Also no lifts so if you're disabled or have heavy luggage, this is not the notel for you

Convenient location for what we needed . No food after 6pm on a Sunday was disappointing. Lighting in rooms is very gloomy . Bath plug didn’t work . Staff were very friendly and helpful

A really friendly hotel. Excellent breakfast & Sunday lunch. Service outstanding we will definitely stay again

Lovely couple of days at the Gibside. Staff really friendly and food delicious

The breakfast cooked to order bar and bar food A good selection of pubs and restaurants nearby

Clean, friendly, spacious rooms, excellent breakfast

Excellent stay overall, dining in the bistro on the night we arrived, the menu was well priced with good quality options available. Our room was clean and tidy and stocked with the usual convenience items. Would definitely recommend the Hotel.

Very clean, friendly staff, lovely breakfast. Comfortable room and tea making, so welcome!

Great stay - rooms clean and comfortable. Great full English breakfast

The bed was fine but most of the lights had no bulbs .I booked a room with walk in shower but got a bath which was a cheaper rate . Parking is shocking with only a few places or pay parking in a dark not very desirable area , No sockets fir IT and very poor coffee option . Hand soap describrd as lux but basic with no slip mat in bath -