Extended Stay America Select Suites - Detroit - Warren

Dirty! Dirty! Dirty will not give you full return when they know they have roaches. When I told the staff they said I know. However, they also know that the rooms are dirty with no attempt at being clean.

Disgusting! Roaches! Dirty bathroom, kitchen don’t work, no dishes pots or pans. The refrigerator was dirty. They want you to pay $60 for you to use dishes. Dirty sheets, towels, blankets, and shams. Sticky floors. The pull out couch sinks in. The hotel smells upon entrance. Pee stains around the toilet. Dirty foot prints in the tub. Stains on all silver parts in the hotel. Just dirty! Dirty! Dirty!

My stay at Extended Stay America was far from pleasant. Upon entering the hotel, it appeared there was no housekeeping staff. I stayed on the third floor, and as soon as the elevator doors opened, I was hit with a foul odor. The carpets and walls were filthy, and unfortunately, the room was no better. The door to my room , 301, appeared to have been previously kicked in. There was no trash can in room, and the baseboards in the bathroom were warped from what appeared to be prior water damage. The nightstand needed cleaning, the chair was covered in dust, dead bugs and hair trapped in the crevices, and not to mention not all sockets worked. To make matters worse, the power went out around 3:00a and was still out when I checked out around 11:00a. No phone call, email or other communication was provided to guests regarding the outage. I was also surprised that there did not appear to be any backup power for at least the hallways and common areas. Overall, this was a very disappointing experience, and I would not choose to stay at this location again.

I really wish hotel property managers would do a better job with auditing and touring hotel properties. This hotel has went down so badly over the years and has gotten progressively worse! Just a tip for the managers - it would be ideal to find an industrial cleaning supply company to help get the proper cleaning equipment and products to ensure the rooms are CLEAN. Not only was I upset that my BOOKED and paid for room wasnt given to me, and I was given a filthy room I did not choose - the room smelled of wet animals and smoke. I flew in from out of state and paid through a third party so trying to get a better (available) room last minute was a headache. Not to mention the "manager" being rude and dismissive when my issue was brought to their attention. The front desk agent (Kathy) tried be accommodating if that's what you would call it. Next to cleanliness - they need new front desk staff and management. All in all this was a terrible experience and its so unfortunate given that I have been staying at this hotel since it was 'Studio Plus' in the late 90s, early 2000's. I will never go back here.

Was very pleasant