Name: Sunset Inn & Suites
Address: 2920 NW 12th Street, Highlands, Lincoln, Nebraska, United States of America, Lincoln, Lancaster County, US
Price range: $51–$53 per night
Rating: 5.17

What guests think

At Sunset Inn & Suites, reviews are heavily mixed, with frequent cleanliness and maintenance complaints balanced by fewer notes about friendly staff, low prices, and occasional quiet rooms, resulting in an experience that varies significantly between stays.

Many guests report bed bugs or cockroaches, strong smoke or musty odors, stained linens, and dirty bathrooms. Multiple reviews describe a run down property with parts of the lobby closed for construction, intermittent water shutoffs, and broken entrance locks or windows. Service is inconsistent—some found staff friendly and check in fast, while others faced long waits, unclear payment policies, or unresolved billing and refund issues. Overall, expect a very budget stay with notable risks around cleanliness, upkeep, and neighborhood feel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Property condition is often described as run down, with parts of the lobby closed for construction, occasional water shutoffs, and broken windows or entrance locks. Amenities are limited, with reports of empty vending and no coffee; some noted slot machines in the lobby.

Related guest reviews

6

Dennis

Jun 21, 2023

·

Stayed 2 nights

Lobby roped off ..water turned off several hours..water pipe leak in hallway, due to screw into pipe while remodeling

4

Mike

Jun 4, 2023

·

Stayed 2 nights

The facility looked like it was under construction.

10

Tane

Sep 14, 2024

·

Stayed 5 nights

Slots machines in lobby. Ive only seen this in Vegas.

2

Suzanne

Oct 19, 2023

·

Stayed 4 nights

I ended up not staying here because of the awful stale cigarette smell, filthy carpet and broken window.

2

Alex

Aug 2, 2024

·

Stayed 2 nights

The hotel was the most run down I've ever stayed at. Ceiling tiles water stained, when I turned the shower on the water was dark brown and had to run for a good 10 minutes before it cleared. I only stayed 1 night and was charged 2. They wont refund my money. They guy at check out didnt know how to run the computer to give me a receipt. Every time i try to call and get a refund for the double charge i get the run around. Full of homeless and drug addicts. Lobby and enrty reeked of piss. Sheets were dirty. 1 towel and a dirty one at that. Ac barely worked.

4

David

Apr 26, 2023

·

Stayed 2 nights

This hotel was in terrible condition the weekend we stayed. There was broken windows on the 1st floor, hotel lobby was taped off, the main hallway on the 1st floor looked like it hadn't been vacuumed. Our room was in "OK" condition and the bed was comfortable. The exterior and interior of the building is in overall terrible shape

2

KAREN

Oct 29, 2023

·

Stayed 1 night

This was the worst hotel I have ever seen. Check in was challenging because the clerk did not seem to know how to communicate. It was inexpensive, but I was astonished at how awful the quality of the hotel was. I should have been suspicious when my card was charged at check-in, rather than checkout. Our room and the entire hotel smelled like marijuana and cigarette smoke. We came from the football game to change clothes for a wedding. The room was horrible. One towel, no wash clothes or hand towels. Toilet tank top was broken. Bathtub was filthy. The smoke detector was missing and no sprinklers. Isn’t that illegal? There was white powder on the floor along all the walls. Rodent or bugs?? The window did not lock and we were on ground floor. After the wedding we returned and the hotel smelled like fried fish. It reeked! Needless to say, we did not stay and packed up and left. I definitely was not going to stay in that horrible place. Hotels.com should remove this hotel from your listings as it was unsafe, unclean and a terrible experience. I would not have stayed there if it was free. A refund would be in order.

2

Dave

Jul 23, 2023

·

Stayed 1 night

Worst motel ever! No coffee, lobby seating was closed, no water glasses, no vending machines, carpeting torn, limited lighting, no ability to modify temperatures, and just plain TERRIBLE!!! I took pics of the torn carpeting, broken ottoman and empty vending machines. NOT IN ANY WAY WORTH $50!!!

4

Timothy

Apr 29, 2024

·

Stayed 2 nights

Oh my goodness, where to start? Dressers without drawers, missing drawer pulls, broken lights, no mirror by vanity, worn out mattress, smelled of pets, dog and non working people around all day, noisy people, quite the crop of weeds on the premises, all in all, I at least kept dry when it rained. The $50 price tag wasn't a real bargain after all.

4

dennis

Jun 22, 2023

·

Stayed 1 night

Everything was awful. Toilet seat not even bolted on. Dingy, musty smelling. Lock on the side entrance door was broken so the door wouldn't lock at all.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness issues are a recurring theme, with many reports of bed bugs or cockroaches, dirty bathrooms and linens, and strong smoke or musty odors. A few guests mentioned clean rooms, but overall feedback is negative.

Related guest reviews

2

David

Apr 7, 2024

·

Stayed 2 nights

Cockroaches, and place full of druggies, hotel in disrepair, I do not recommend staying here avoid at all costs

2

Jae

Sep 8, 2024

·

Stayed 1 night

Stay away from bugs and filthy place. Its the worst place i spent a night. Prison would be cleaner than this place.

2

Lawrence

Oct 31, 2024

·

Stayed 1 night

Nothing the place was a bed bug filled dump

2

Ronald

Oct 2, 2023

·

Stayed 2 nights

Room was dirty, bugs, mattress was filthy,

2

Suzanne

Oct 19, 2023

·

Stayed 4 nights

I ended up not staying here because of the awful stale cigarette smell, filthy carpet and broken window.

2

Alex

Aug 2, 2024

·

Stayed 2 nights

The hotel was the most run down I've ever stayed at. Ceiling tiles water stained, when I turned the shower on the water was dark brown and had to run for a good 10 minutes before it cleared. I only stayed 1 night and was charged 2. They wont refund my money. They guy at check out didnt know how to run the computer to give me a receipt. Every time i try to call and get a refund for the double charge i get the run around. Full of homeless and drug addicts. Lobby and enrty reeked of piss. Sheets were dirty. 1 towel and a dirty one at that. Ac barely worked.

4

Taylor

May 10, 2024

·

Stayed 2 nights

Had bed bugs

2

KAREN

Oct 29, 2023

·

Stayed 1 night

This was the worst hotel I have ever seen. Check in was challenging because the clerk did not seem to know how to communicate. It was inexpensive, but I was astonished at how awful the quality of the hotel was. I should have been suspicious when my card was charged at check-in, rather than checkout. Our room and the entire hotel smelled like marijuana and cigarette smoke. We came from the football game to change clothes for a wedding. The room was horrible. One towel, no wash clothes or hand towels. Toilet tank top was broken. Bathtub was filthy. The smoke detector was missing and no sprinklers. Isn’t that illegal? There was white powder on the floor along all the walls. Rodent or bugs?? The window did not lock and we were on ground floor. After the wedding we returned and the hotel smelled like fried fish. It reeked! Needless to say, we did not stay and packed up and left. I definitely was not going to stay in that horrible place. Hotels.com should remove this hotel from your listings as it was unsafe, unclean and a terrible experience. I would not have stayed there if it was free. A refund would be in order.

2

Jeffrey

Apr 16, 2024

·

Stayed 1 night

We waited 20 minutes to get someone to check us in…then we get to our room only to find a bed bug on our pillow. Purely awful. Now we have to drive an additional 6 hours tonight because we don’t wanna want to contaminate another room, and then when we get home, we have to clean all of our belongings. Worst experience ever.

4

Carol

Dec 20, 2022

·

Stayed 1 night

Stains on the bedding, conspicuously stained curtains, electrical outlet falling out of wall, leaky toilet. Don't stay unless u have to. The front desk guy was nice tho.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are widely described as worn and poorly maintained, with old or sagging beds, broken fixtures, missing or nonworking items like TVs/remotes or microwaves, weak AC, and windows that do not lock. Noise feedback is mixed, from quiet stays to complaints of loud neighbors.

Related guest reviews

6

Ronald

Feb 19, 2023

·

Loud

2

Suzanne

Oct 19, 2023

·

Stayed 4 nights

I ended up not staying here because of the awful stale cigarette smell, filthy carpet and broken window.

2

Alex

Aug 2, 2024

·

Stayed 2 nights

The hotel was the most run down I've ever stayed at. Ceiling tiles water stained, when I turned the shower on the water was dark brown and had to run for a good 10 minutes before it cleared. I only stayed 1 night and was charged 2. They wont refund my money. They guy at check out didnt know how to run the computer to give me a receipt. Every time i try to call and get a refund for the double charge i get the run around. Full of homeless and drug addicts. Lobby and enrty reeked of piss. Sheets were dirty. 1 towel and a dirty one at that. Ac barely worked.

8

Donald

Apr 16, 2023

·

Stayed 1 night

If you are just looking for a good place for the night, this works. Decent bed. Quiet. Convenient. It is what you can expect for $50.

4

Sallie

Sep 19, 2023

·

Stayed 1 night

No TV remote. Smelled bad.

2

Hellda

Sep 12, 2023

·

Stayed 1 night

My room was very dirty. I had driven 7.5hrs and needed a shower but couldn’t since the tub was dirty and the shower curtains as well. Couldn’t heat up food because the microwave was legit smashed and dirty. Only thing I could say was good was the tv.

2

Joeann

Sep 17, 2023

·

Stayed 2 nights

Cockroaches, dirty, no television in my room when i arrived they had to get me one, beds very old. Just overal not the place to stay. Had to stay in town 2 more days and moved hotels.

6

Dannele

May 7, 2023

·

Stayed 2 nights

Didn’t get what was expected from the pics my room had no tub and the second queen bed was unusable due to age the sag would have been like sleeping in a ditch one the upside it was quite and the staff are helpful just don’t think I’d bring children here but ok for adults and lastly yes it could use a remodel but not bad compared to the big chains it’s cleaner than ones we’ve stayed at the year

4

Timothy

Apr 29, 2024

·

Stayed 2 nights

Oh my goodness, where to start? Dressers without drawers, missing drawer pulls, broken lights, no mirror by vanity, worn out mattress, smelled of pets, dog and non working people around all day, noisy people, quite the crop of weeds on the premises, all in all, I at least kept dry when it rained. The $50 price tag wasn't a real bargain after all.

4

dennis

Jun 22, 2023

·

Stayed 1 night

Everything was awful. Toilet seat not even bolted on. Dingy, musty smelling. Lock on the side entrance door was broken so the door wouldn't lock at all.

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AI-generated summary based on recent guest reviews

Service

Service feedback is mixed: some guests found staff friendly, helpful, and check in quick, while others reported long waits, poor communication, and unresolved billing or refund issues.

Related guest reviews

10

Jc

Sep 18, 2023

·

Stayed 1 night

Good price and staff

4

Jonathan

Jan 23, 2023

·

Stayed 19,366 nights

Guy running front desk was cool. But you get what you pay for essentially. Dirty and not the best quality of life.

10

Nelly

Apr 16, 2023

·

Stayed 1 night

Fast check in

6

Roxann

Jan 29, 2025

·

Stayed 1 night

The place was very clean and staff was friendly but the area it was at was full of weird people

2

Dale

Jul 6, 2023

·

Stayed 5 nights

Was not ln formed had to pay for the stay. Did not have all the money a the time of chak in so had to find ather place to stay. Had told them i wood have all money on the 3 of july was not good a nof.

2

Alex

Aug 2, 2024

·

Stayed 2 nights

The hotel was the most run down I've ever stayed at. Ceiling tiles water stained, when I turned the shower on the water was dark brown and had to run for a good 10 minutes before it cleared. I only stayed 1 night and was charged 2. They wont refund my money. They guy at check out didnt know how to run the computer to give me a receipt. Every time i try to call and get a refund for the double charge i get the run around. Full of homeless and drug addicts. Lobby and enrty reeked of piss. Sheets were dirty. 1 towel and a dirty one at that. Ac barely worked.

2

KAREN

Oct 29, 2023

·

Stayed 1 night

This was the worst hotel I have ever seen. Check in was challenging because the clerk did not seem to know how to communicate. It was inexpensive, but I was astonished at how awful the quality of the hotel was. I should have been suspicious when my card was charged at check-in, rather than checkout. Our room and the entire hotel smelled like marijuana and cigarette smoke. We came from the football game to change clothes for a wedding. The room was horrible. One towel, no wash clothes or hand towels. Toilet tank top was broken. Bathtub was filthy. The smoke detector was missing and no sprinklers. Isn’t that illegal? There was white powder on the floor along all the walls. Rodent or bugs?? The window did not lock and we were on ground floor. After the wedding we returned and the hotel smelled like fried fish. It reeked! Needless to say, we did not stay and packed up and left. I definitely was not going to stay in that horrible place. Hotels.com should remove this hotel from your listings as it was unsafe, unclean and a terrible experience. I would not have stayed there if it was free. A refund would be in order.

10

Jeffry

Aug 23, 2024

·

Stayed 1 night

Everyone here is nice and friendly...

6

Dannele

May 7, 2023

·

Stayed 2 nights

Didn’t get what was expected from the pics my room had no tub and the second queen bed was unusable due to age the sag would have been like sleeping in a ditch one the upside it was quite and the staff are helpful just don’t think I’d bring children here but ok for adults and lastly yes it could use a remodel but not bad compared to the big chains it’s cleaner than ones we’ve stayed at the year

2

Jeffrey

Apr 16, 2024

·

Stayed 1 night

We waited 20 minutes to get someone to check us in…then we get to our room only to find a bed bug on our pillow. Purely awful. Now we have to drive an additional 6 hours tonight because we don’t wanna want to contaminate another room, and then when we get home, we have to clean all of our belongings. Worst experience ever.

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AI-generated summary based on recent guest reviews

Location

Several reviews flag safety or atmosphere concerns in the area—sketchy surroundings, homeless or drug activity, and shady behavior in the parking lot—while a few guests found it quiet or convenient for a quick stop.

Related guest reviews

2

David

Apr 7, 2024

·

Stayed 2 nights

Cockroaches, and place full of druggies, hotel in disrepair, I do not recommend staying here avoid at all costs

6

Roxann

Jan 29, 2025

·

Stayed 1 night

The place was very clean and staff was friendly but the area it was at was full of weird people

8

David

Sep 24, 2023

·

Stayed 1 night

Finding a hotel room for less than $60 on a football Saturday in Lincoln is amazing.

2

Alex

Aug 2, 2024

·

Stayed 2 nights

The hotel was the most run down I've ever stayed at. Ceiling tiles water stained, when I turned the shower on the water was dark brown and had to run for a good 10 minutes before it cleared. I only stayed 1 night and was charged 2. They wont refund my money. They guy at check out didnt know how to run the computer to give me a receipt. Every time i try to call and get a refund for the double charge i get the run around. Full of homeless and drug addicts. Lobby and enrty reeked of piss. Sheets were dirty. 1 towel and a dirty one at that. Ac barely worked.

8

Donald

Apr 16, 2023

·

Stayed 1 night

If you are just looking for a good place for the night, this works. Decent bed. Quiet. Convenient. It is what you can expect for $50.

6

Rodney

May 11, 2023

·

Stayed 1 night

It's a little sketch

6

Judd

Mar 19, 2023

·

Stayed 1 night

There was a shady character in parking lot. They said police came but it did not end issue. I did not have towel in room and toilet did not flush.

10

JT

Aug 20, 2024

·

Stayed 1 night

It was surprisingly quiet

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

2

Dave

Jul 23, 2023

·

Stayed 1 night

Worst motel ever! No coffee, lobby seating was closed, no water glasses, no vending machines, carpeting torn, limited lighting, no ability to modify temperatures, and just plain TERRIBLE!!! I took pics of the torn carpeting, broken ottoman and empty vending machines. NOT IN ANY WAY WORTH $50!!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$48
February	$50
March	$46
April	$47
May	$46
June	$48
July	$47
August	$47
September	$49
October	$47
November	$47
December	$48

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $52	18	19
20 $51	21 $51	22 $51	23 $51	24 $51	25 $52	26 $51
27 $51	28 $53	29 $52	30 $52

Su	Mo	Tu	We	Th	Fr	Sa
				1 $52	2	3
4 $52	5 $52	6 $51	7 $53	8 $53	9	10
11 $52	12 $51	13 $52	14 $51	15 $52	16	17
18 $52	19 $53	20 $53	21 $53	22 $53	23	24
25 $52	26 $51	27 $53	28 $53	29 $52	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Smoking

Deluxe Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed, Smoking

Guest reviews

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sunset Inn & Suites

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Prices for upcoming dates