Name: Al Habtoor Palace Budapest, Preferred Hotels & Resorts
Address: Erzsébet tér 9-10., Lipotvaros, Budapest, Hungary, Budapest, HU
Price range: $316–$757 per night
Rating: 9.33

What guests think

Across recent reviews, Al Habtoor Palace Budapest, Preferred Hotels & Resorts is praised for its central location, welcoming staff, and comfortable rooms, while some guests note inconsistent service, occasional housekeeping lapses, and elements that feel a bit dated.

Many highlight the club lounge, pool and spa, and bar as enjoyable touches, though a few found the gym underwhelming or the spa small and not always tranquil. Breakfast receives frequent praise for quality and coffee, while on-site dining at other times is described as average or slow by some. Expect an upscale stay with notable comforts and amenities, though experiences can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several guests praise the club lounge, bar, pool and spa; the pool with a glass roof stands out. A few note the gym could be better and the spa feels small or not fully tranquil.

Related guest reviews

10

Jeffrey

Jul 1, 2025

·

Stayed 1 night

The Staff was amazing in every aspect of performance. Our room was had everything we wanted—simply perfect—as were the gym and pool! Again, this Staff was unsurpassed in customer support!

10

Wolfgang

Aug 14, 2023

·

Stayed 1 night

Die Lage des Hotels ist großartig, das Service ebenso. Die Mitarbeiter sind äußerst freundlich. Die Lobby - in der auch das Frühstück serviert wird - ist beeindruckend. Insbesondere der Indoor-Pool mit Glasdach ist eine positive Erwähnung wert. Die Zimmer sind geräumig und sehr sauber, auch wenn ich persönlich kein Fan von Teppichböden bin. Ein wenig scheinen die Zimmer in die Jahre gekommen zu sein (merkt man an den Lichtschaltern und dem Stil der Bäder), aber das ist - noch - kein Drama. Insgesamt ein sehr feines Stadthotel, das Preis/Leistungsverhältnis passt sehr gut, ich komme gerne wieder.

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10

Anthony

Aug 18, 2024

·

Stayed 4 nights

Amazing hotel and staff. Great pool and spa area as well. Loved the club and being on the club floor. Staff and food was fantastic.

10

Khashayar

Apr 8, 2024

·

Stayed 4 nights

The Ritz-Carlton, Budapest was one of the best hotels we have stayed at. The customer service, the staff, the rooms, the lounge, bar and restaurant were all amazing. They truly care about their guests and want to make sure everyone has a great experience. The concierge service/staff in this hotel is fantastic! Great location too.

6

Lisabeth

Jan 1, 2025

·

Stayed 3 nights

This is not up to the standards of a Ritz Carlton hotel at all. From the moment we walked in our room was not ready. It took over 1.5 hours to get our luggage brought to the room. After waiting long for our luggage I asked for another luggage rack for the room and it never came. There were no pleasantries from the staff. We came from Ritz Carlton Berlin which was the polar opposite. We were offered drinks and Christmas treats. There was nothing in Budapest. The breakfast was mediocre at best. No one smiled. While I had a very nice massage from Vera in the spa the spa was tiny and offered very little. Children were also allowed in and it was noisy. Not what you want to hear while you are trying to relax One of the biggest issues for me was the noise. We were backing on to the fashion street it was where the garbage is picked up. Loud at 6am every morning. We paid for a 5 star hotel and this was a 3.5 at best. We were really disappointed.

10

Johannes

Jul 8, 2025

·

Stayed 3 nights

This is one of the best hotels I’ve ever stayed in. The service is second to none. Club lounge highly recommended.

10

Alberto

Oct 3, 2025

·

Stayed 3 nights

Es un hotel espectacular que cuida todos los detalles desde tu llegada. El trato del personal es maravilloso siempre antentos y con una sonrisa. La habitación es súper linda con una cama muy confortable. Tiene un bar con bebidas refrescantes y un restaurante de comida italiana con platillos deliciosos. El hotel cuenta con un ubicación privilegiada cerca de todo. Es un hotel que recomiendo 100%

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10

Jill

May 3, 2023

·

Stayed 3 nights

The best Club service and personnel we have had. This property is not only beautiful, well-appointed, and spacious, but extremely centrally located. Walk to anything!

10

Joanne

Nov 16, 2025

·

Stayed 1 night

Attentive staff, every amenity in room, kind doorman, location

10

Diego

Jan 4, 2026

·

Stayed 4 nights

Great place great qttention the room was good i would make the gym better

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Cleanliness

Rooms and public areas are frequently described as very clean or spotless. A few reviews mention housekeeping lapses or bathrooms needing better maintenance.

Related guest reviews

10

Zoltan

Nov 16, 2023

·

Stayed 1 night

Clean, nice and very good service☺️ Thank you

10

Wolfgang

Aug 14, 2023

·

Stayed 1 night

Die Lage des Hotels ist großartig, das Service ebenso. Die Mitarbeiter sind äußerst freundlich. Die Lobby - in der auch das Frühstück serviert wird - ist beeindruckend. Insbesondere der Indoor-Pool mit Glasdach ist eine positive Erwähnung wert. Die Zimmer sind geräumig und sehr sauber, auch wenn ich persönlich kein Fan von Teppichböden bin. Ein wenig scheinen die Zimmer in die Jahre gekommen zu sein (merkt man an den Lichtschaltern und dem Stil der Bäder), aber das ist - noch - kein Drama. Insgesamt ein sehr feines Stadthotel, das Preis/Leistungsverhältnis passt sehr gut, ich komme gerne wieder.

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10

Brittany

Nov 16, 2025

·

Stayed 1 night

This was one of the best hotels I think I have ever stayed in. The staff were very helpful, friendly and professional they gave us great recommendations on places to eat and see. The room was beautiful spotless and the bed felt like sleeping on a cloud. Last and most important the hotel was very central and we were able to walk almost everywhere! Highly recommend.

6

Bela

Oct 19, 2025

·

Stayed 2 nights

Cleaning not was very good

8

Itzhak

Jan 17, 2025

·

Stayed 4 nights

Housekeeping was ok, can be superb if more attention to cleanness would be kept

10

Amanda

Apr 10, 2025

·

Stayed 5 nights

Absolutely love staying here. I've tried several places in Budapest, but this is really where I enjoy staying the most. The location is excellent. The rooms are comfortable. Beds are heavenly. Everything is very clean.

10

Kevin

Sep 12, 2025

·

Stayed 4 nights

High quality hotel very well located for the major sights and entertainment. Excellent staff particularly house cleaning.

10

Leonid

Sep 20, 2025

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Stayed 6 nights

Definitely a 5 star hotel in a superb location of the town. Staff are very motivated and helpful. Rooms are kept super clean and decorated in a very stylish manner

10

Seonghyeon

Oct 30, 2025

·

Stayed 2 nights

Room was super clean. Service is very nice.

10

Dana

Nov 5, 2025

·

Stayed 1 night

Very friendly attentive staff, beautiful clean rooms and excellent service.

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Rooms

Many find the rooms spacious, elegant, and very comfortable, with especially good beds. Some mention dated furnishings, small shower layouts, or street noise in certain rooms.

Related guest reviews

10

linda

Aug 20, 2023

·

Stayed 3 nights

Everything was excellent but certain noises from street and garbage trucks were waking us up by 6 am

10

Jared

Oct 7, 2025

·

Stayed 5 nights

The location was excellent. Close to great shopping and dining. The staff were extremely friendly and helpful. While very nice, the property was a little bit dated, but overall a great stay! Thank You.

8

Giovanni Battista

Dec 13, 2024

·

Stayed 3 nights

Large and clean room, mattress too soft absolutely unconfortable, pillows and bright lightness could be improved. Excellent Wi Fi and the number of electrical sockets available. Breakfast buffet quality was very good but even if seems to have a limited choice, almost everything can be found ordering from the menu, included in the breakfast price. Fast and friendly service. Check in took too long, very fast check out. Nice and confortable lobby.

2

Valerie

Dec 14, 2025

·

Stayed 2 nights

This property did not meet expectations for a five-star hotel. The bathroom appeared poorly maintained, and the furnishings were dated. I also experienced inappropriate and unprofessional behaviour from front desk staff (in particular this short bald male staff), which affected my stay. Although the location was convenient, the overall experience was undermined by the condition of the facilities and the quality of service. I would not recommend this hotel and would not return.

10

Jasjeet

Sep 3, 2023

·

Stayed 2 nights

We had the most amazing stay at The Ritz Carlton. The staff were very professional, helpful and welcoming - some of the nicest we have met and the hotel itself is beautiful! The rooms were pure luxury; great quality furnishings, clean and spacious. Our suite was overlooking the park, at the front of the hotel, which was great for people watching from the chez lounge. The breakfast offering was amazing too. There was a small array of foods on offer in the buffet and then you could select the hot items from a menu, no limits on how many items you could order. The quality and presentation of the food was outstanding, nothing like the buffets you usually get where the food has been sitting there for a while. Finally, the location is great! We were able to walk to all of the main tourist attractions and felt very safe even late at night. I would highly recommend this hotel to anyone looking to visit Budapest!

10

Mariolga

Jan 25, 2024

·

Stayed 3 nights

Excelent location and great views

10

Brittany

Nov 16, 2025

·

Stayed 1 night

This was one of the best hotels I think I have ever stayed in. The staff were very helpful, friendly and professional they gave us great recommendations on places to eat and see. The room was beautiful spotless and the bed felt like sleeping on a cloud. Last and most important the hotel was very central and we were able to walk almost everywhere! Highly recommend.

10

Astrid

Aug 17, 2025

·

Stayed 2 nights

Sehr schönes Hotel; grosse Zimmer, super bequeme Betten und bester Service.

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10

Victoria

Nov 11, 2023

·

Stayed 4 nights

Beautiful hotel and excellent service! The room was large, elegant, & very comfortable. It gets my top rating.

10

Amanda

Apr 10, 2025

·

Stayed 5 nights

Absolutely love staying here. I've tried several places in Budapest, but this is really where I enjoy staying the most. The location is excellent. The rooms are comfortable. Beds are heavenly. Everything is very clean.

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Service

Service is widely commended as friendly, attentive, and professional, with concierge support and thoughtful gestures noted. However, multiple reviews cite inconsistencies such as slow or understaffed reception, delays at check-in, or unprofessional interactions.

Related guest reviews

10

Carol De

Nov 1, 2025

·

Stayed 5 nights

Beautiful hotel in a great location. Outstanding service!!

2

Valerie

Dec 14, 2025

·

Stayed 2 nights

This property did not meet expectations for a five-star hotel. The bathroom appeared poorly maintained, and the furnishings were dated. I also experienced inappropriate and unprofessional behaviour from front desk staff (in particular this short bald male staff), which affected my stay. Although the location was convenient, the overall experience was undermined by the condition of the facilities and the quality of service. I would not recommend this hotel and would not return.

10

Jennifer

Oct 7, 2024

·

Stayed 2 nights

I had a wonderful two day stay in the hotel. The location is perfect and service was impeccable. The hotel is true to its brand. They reached out to me ahead of time to arrange transportation, and again upon departure, which was very appreciated as it was my first visit to Budapest and I was unfamiliar with transportation options. I highly recommend and would love to visit again.

10

Szilard

Nov 23, 2025

·

Stayed 1 night

Very helpful and attentive staff!

10

Patricia

Mar 29, 2024

·

Stayed 2 nights

The service at this hotel was impeccable. I wouldn’t change a thing.

6

Imad

Dec 28, 2024

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Stayed 3 nights

Staff at reception is below average to terrible, except for the manager Zsuzanna H - she’s excellent and very helpful. I think they are pretty understaffed. Way below expectations for a Ritz!!!

10

Emina

Oct 25, 2024

·

Stayed 1 night

A truly wonderful hotel with excellent service! The staff was extremely friendly and always helpful. We traveled to celebrate our anniversary, and the hotel staff went out of their way to surprise us with a special gesture and a personal message—such a warm touch that made our stay unforgettable. The breakfast was particularly noteworthy, offering a fantastic selection. The hotel’s central location is also ideal, with the shopping street and many attractions within walking distance. Highly recommended for a stay in Budapest!

6

Konstantin

Jul 28, 2024

·

Stayed 2 nights

Service was pretty poor.. closer to 3 star Hotel Staff was more interested to chat with each other then looking after the guests. The only Ritz that has 3-4 guys standing in front of the entrance and you still have to open the door yourself The other time there was no door man at all. Restaurant service as slow as it can get… everyone runs around and does something but you still wont get your coffee for 15-20 min.. Food.. you better order a day in advance We stayed last 12 months in 4 different Ritz properties and this one had the poorest service by far… Staff needs way more training.

10

Dana

Nov 5, 2025

·

Stayed 1 night

Very friendly attentive staff, beautiful clean rooms and excellent service.

10

Erin

Apr 2, 2024

·

Stayed 6 nights

It was great! The concierge was extremely helpful and recommended wonderful restaurants and sights to visit.

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Location

Consistently praised central location near shops, restaurants, metro and major sights, allowing easy walking to attractions.

Related guest reviews

10

Catherine

Oct 5, 2025

·

Stayed 3 nights

Hotel is has an excellent location in the historic area, with nice shops and restaurants close by.

10

Michal

Mar 7, 2024

·

Stayed 1 night

Perfect hotel, beautiful rooms, great location!

10

Brittany

Nov 16, 2025

·

Stayed 1 night

This was one of the best hotels I think I have ever stayed in. The staff were very helpful, friendly and professional they gave us great recommendations on places to eat and see. The room was beautiful spotless and the bed felt like sleeping on a cloud. Last and most important the hotel was very central and we were able to walk almost everywhere! Highly recommend.

10

david

Oct 17, 2025

·

Stayed 4 nights

Great location next to shopping and restaurants! Less than a five minute walk to river! Staff super friendly and accommodating!

10

Wei

Aug 29, 2024

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Stayed 3 nights

Great location and services.

10

Helfried

Aug 17, 2024

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Stayed 3 nights

A fabulous Ritz-Carlton property centrally located on the vibrant Pest side of the city. Surrounded by shops, rooftop bars and restaurants. Close to the shuttle bus to the Buda Castle district, as well as the metro and cruise ship docks.

10

Marion

Sep 27, 2023

·

Stayed 2 nights

Great spot to see Budapest

8

Eric

Dec 28, 2025

·

Stayed 2 nights

Good location to visit Budapest

10

Christopher Daniel

Jan 19, 2024

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Stayed 5 nights

Beautiful hotel in a central location within walking distance of Tim’s off stuff. Also, Metro station is right out front. Highly recommend.

10

Tom

Nov 20, 2025

·

Stayed 1 night

Perfect location wonderful staff. Would highly recommend.

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Dining

Breakfast is frequently highlighted for quality, coffee, and menu options alongside the buffet. Dinner or restaurant service is mixed, with some finding it average or slow, while club lounge food is well regarded.

Related guest reviews

8

Giovanni Battista

Dec 13, 2024

·

Stayed 3 nights

Large and clean room, mattress too soft absolutely unconfortable, pillows and bright lightness could be improved. Excellent Wi Fi and the number of electrical sockets available. Breakfast buffet quality was very good but even if seems to have a limited choice, almost everything can be found ordering from the menu, included in the breakfast price. Fast and friendly service. Check in took too long, very fast check out. Nice and confortable lobby.

10

Abhijit

Jun 19, 2024

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Stayed 2 nights

The location is excellent. Rooms were spacious and well appointed. Service is excellent. Dinner was average. But breakfast was really good.

10

Anthony

Aug 18, 2024

·

Stayed 4 nights

Amazing hotel and staff. Great pool and spa area as well. Loved the club and being on the club floor. Staff and food was fantastic.

10

Khashayar

Apr 8, 2024

·

Stayed 4 nights

The Ritz-Carlton, Budapest was one of the best hotels we have stayed at. The customer service, the staff, the rooms, the lounge, bar and restaurant were all amazing. They truly care about their guests and want to make sure everyone has a great experience. The concierge service/staff in this hotel is fantastic! Great location too.

10

David

Dec 24, 2023

·

Stayed 4 nights

Great location, Metro just a few metres away and easily walkable to the main Christmas markets. Hotel staff were all fantastic. We stayed in a Club Suite with lounge access which offered some tasty snacks and even a wine tasting one evening. We had a very early flight and when we told the concierge of this he offered to organise a breakfast pack with coffee ready for us to pick up on check-out at 3-15am, a welcome treat which was most appreciated.

10

Paresh

Apr 28, 2025

·

Stayed 4 nights

We loved the service provided by the staff. They were very attentive, polite, helpful. Breakfast in particular was a delight. The staff (especially Malee and Sophia) made our visit extra special.

10

Emina

Oct 25, 2024

·

Stayed 1 night

A truly wonderful hotel with excellent service! The staff was extremely friendly and always helpful. We traveled to celebrate our anniversary, and the hotel staff went out of their way to surprise us with a special gesture and a personal message—such a warm touch that made our stay unforgettable. The breakfast was particularly noteworthy, offering a fantastic selection. The hotel’s central location is also ideal, with the shopping street and many attractions within walking distance. Highly recommended for a stay in Budapest!

10

Judy

Mar 2, 2025

·

Stayed 3 nights

I absolutely adore this hotel! From start to finish, my stay was a fantastic experience, and I can confidently say that their breakfast was the best I had during my entire trip. The restaurant staff were truly top-notch—so warm and attentive. On my last day, the breakfast restaurant manager(give her a raise!) noticed how much I loved the traditional Hungarian bread, Pogácsa, and went out of her way to gift me the recipe and even pack a bag for me to take along. That thoughtful gesture completely made my day! Every morning, I couldn’t wait to start my day with their amazing breakfast. And let me tell you about their cappuccino—unlike the usual, uninspired machine-made ones, this was beautifully prepared, rich, and absolutely delicious. I loved it so much I had two cups every morning! The hotel’s location was also great. While it was a bit far from the main train station, I was still able to visit all the major attractions on foot in just one day, which made it super convenient. Their dinner restaurant was pretty good too. Now, for a couple of minor things they could improve: The bathroom layout was a bit odd, even for a solo traveler like me. The shower stall was very small (and I’m quite petite!), and there wasn’t enough space for my skincare and makeup products. Also, whenever I washed my face, water splashed everywhere. Additionally, my room faced the street, and it was a bit too loud for me to fall asleep. Still, highly recommend.

8

suhail

Nov 24, 2023

·

Stayed 7 nights

The restaurant was not good

10

Shannon

Jan 3, 2023

·

Stayed 1 night

Amazing stay at the Ritz in Budapest! We were there for the Christmas markets. The staff went out of their way to accommodate us when we woke up late and needed breakfast and coffee. They were super helpful with holding our luggage before and after checkout. The room was the most amazing room I’ve ever stayed in! It overlooked Fashion Street. We enjoyed the afternoon tea and pastries as well. It is centrally located to everything we wanted to see! I would recommend this hotel to everyone. It was outstanding!

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Su	Mo	Tu	We	Th	Fr	Sa
				1 $340	2 $700	3 $355
4 $325	5 $325	6 $325	7 $325	8 $363	9 $387	10 $391
11 $325	12 $324	13 $350	14 $415	15 $355	16 $325	17 $325
18 $325	19 $325	20 $325	21 $316	22 $325	23 $378	24 $378
25 $415	26 $415	27 $325	28 $325	29 $325	30 $325	31 $316

Al Habtoor Palace Budapest, Preferred Hotels & Resorts

About this property

Location

Room options

Deluxe Twin Room

Chairman Suite

Palace Suite

Deluxe King Park View Room

Club King Room

Club Suite

Club Deluxe Suite

Deluxe King Room

Executive Suite

Superior King Room

Skyline Suite

Nora Suite

Guest reviews of Al Habtoor Palace Budapest, Preferred Hotels & Resorts

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Al Habtoor Palace Budapest, Preferred Hotels & Resorts

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $464	22 $399	23 $723	24 $598	25 $599	26 $391
27 $757	28 $641	29 $344	30 $344