Name: SureStay by Best Western Jacksonville Airport
Address: 1181 Airport Road, Jacksonville, Florida, United States of America, Jacksonville, Florida, US
Price range: $58–$68 per night
Rating: 6.75

What guests think

At SureStay by Best Western Jacksonville Airport, reviews are very mixed: some guests praise spacious, quiet rooms, comfortable beds, easy parking, and helpful staff, while many others report cleanliness problems, strong odors, pests, and maintenance issues.

Breakfast is frequently described as minimal or unavailable, with several complaints about quality. Service feedback is inconsistent, ranging from polite and professional to unresponsive or confrontational, and some guests cite booking, deposit, or room assignment frustrations. The location is convenient for early flights and near dining, though a few guests felt the surroundings and on-property activity seemed sketchy or noisy. Expect a basic, budget stay with variable standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is straightforward; otherwise facilities are basic, with isolated remarks about unavailable vending machines and the airport shuttle no longer operating.

Related guest reviews

10

Joshua

Jun 14, 2024

·

Stayed 1 night

One of the beds had some loose dirt out crumbs on the surface of the that had to be brushed off of the comforter. The breakfast provided was very light, consisting of a few oatmeal packet options, two cereal options, toast and small pastries and coffee and milk but was as expected based on the description of the hotel. Airport shuttle is no longer provided but an Uber was quick to match with a driver and only cost about 16 dollars at 5am. The ride was less than 10 minutes.

10

Eric

Feb 16, 2025

·

Stayed 2 nights

The only thing I did not like, was that the vending machines weren't available for use

10

Timothy

Dec 29, 2024

·

Stayed 1 night

Nice and safe

6

James

Oct 17, 2024

·

Stayed 1 night

Renovations made the rooms look much better; however, parking area full of cigarette butts everywhere.

6

Andre

Mar 10, 2025

·

Stayed 1 night

Property was close to the airport which was a plus there are a lot of dining facilities and a convenience store within a few minutes walk. I just needed someplace to stay for the night and this was okay.

8

DENIS

Jan 27, 2025

·

Stayed 3 nights

Safe. Easy parking. Great staff

4

Michael

Mar 24, 2023

·

Stayed 1 night

I have never been to a hotel where the guest were so loud. From sounds mike rolling a ball or marbles on the dollar above me that went on for over 2 hours and still noisy . People with doors open sitting on Backs of trucks in parking lot smoking and I assume drinking having a good time . But it got I bit irritating after the first hour . They finally stopped some and went inside at 10pm but still ? This is not your home or front yard to hang out on . I hope it quiets down before midnight . Not at all what I was expecting . I thought it would be much quieter and not so many with doors open carrying on out front of their rooms is all . Not a good first time, sorry

8

Dors

Sep 7, 2025

·

Stayed 1 night

Such a find! It's close to airport parking. Secure. Quiet. Great nights sleep. Ty!

2

Ali

Mar 14, 2023

·

Stayed 1 night

Cockroaches seen in hotel Libya and in the room ,, our suit was on main floor and there was a 2” gap under the entrance door which let mice in and also down pipe was dropping water on from the roof right on our front door and water was coming in the room and pooling in the middle or the area and the staff weren’t knowledgeable about booking on line overall was terrible place to stay

10

Dean

Oct 13, 2024

·

Stayed 1 night

I stayed here one night because it was close to the airport. I liked that there was virtually no airport noise from jets. There was not noise from other guests either. The staff member who helped me was friendly, helpful, and polite. The room was clean and the mattress that I slept on was one of the most comfortable ones I have ever been on while traveling. The building is showing a little age, but for what I paid, I found it to be a great value. I would stay there again.

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Cleanliness

Cleanliness is inconsistent: repeated reports of roaches, strong odors (smoke, chemicals, mildew), stained or old linens, and dirty floors, alongside several reviews praising spotless rooms and fresh bedding.

Related guest reviews

4

Blaine

Feb 17, 2025

·

Stayed 1 night

No, this place was very unclean. The steps up to our room smelled like urine. The room had stains on the walls, in the shower, and on the blankets. There were crumbs all over the counter. It was so gross. This is my first time staying in a place that was as dirty as this.

10

David

Dec 1, 2025

·

Stayed 1 night

Spotless, comfy bed, friendly staff

2

timothy

Nov 6, 2024

·

Stayed 1 night

I was inspecting the room and opened the mini fridge and roaches started falling out on the floor

4

Evelyn

Jul 23, 2025

·

Stayed 1 night

This was an overnight thing with my kids and dog because we were driving in from NY. Sheets on the beds were stained and ripped, there was a weird bug on the floor in the bathroom, the beds were extremely uncomfortable. Just overall did not feel comfortable in the room

4

yasheen

Apr 8, 2025

·

Stayed 1 night

I would not stay here again. Rooms needs upgrade. Roaches on the walls and doors. Just not what I'm use to

10

David

Dec 8, 2025

·

Stayed 1 night

Spotless, comfy bed, staff was awesome, spacious room

10

Michelle

May 21, 2025

·

Stayed 1 night

I am so glad I didn't listen to the reviews. Spotless clean extremely nice room.. Ice cold ac, comfy clean bed. Would definitely recommend.

2

Kelsey

Mar 18, 2025

·

Stayed 1 night

Horrrible, owner made me feel uncomfortable always staring at me. They were rude and demanding. Roaches on the breakfast counter. The world class breakfast is honey buns, toast, oatmeal, fruit loops, and Raisin Bran and they have no drinks

2

Ashley

Jun 5, 2025

·

Stayed 1 night

The room smelled horrible and it had bugs everywhere.

8

Renee

Mar 14, 2025

·

Stayed 1 night

Older facility however exceptionally clean

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Rooms

Rooms are generally spacious, but many are dated with frequent maintenance issues (AC or heating, locks and doors, fixtures) and occasional smoke or odor complaints; bed comfort varies.

Related guest reviews

2

JESSE

Aug 26, 2023

·

Stayed 1 night

Room floors were dirty. Air conditioner ran rough. The furniture all beat up and warn. Huge gap under room door and had to stuff a towel underneath so bugs wouldn’t come inside.

2

Jason

Nov 3, 2025

·

Stayed 2 nights

AC made the room have a weird smell and it caused migraine .. I notified the front desk and asked to be moved to another room and had to argue with Mike, regarding getting another room … ended up sleeping in my truck in the parking lot because the room , the smell and the migraines were unbearable.. room was only good for showering and keeping my belongings safe

10

Robert

Jan 11, 2025

·

Stayed 1 night

The rooms where a lot bigger than expected the beds where comfortable also

6

Becky

Feb 28, 2025

·

Stayed 1 night

Handle in shower came off. Could see big gap in door. Bathroom door wouldn't shut. Beds hard as a rock

10

raymond

Mar 17, 2025

·

Stayed 1 night

Nice big room, comfy bed. No coffee maker.

6

Angela

Mar 3, 2025

·

Stayed 1 night

Staff had to switch our room due to our door not locking properly.

6

Stephanie

May 18, 2025

·

Stayed 1 night

Our AC was not working!

6

Luz

Jun 1, 2025

·

Stayed 1 night

The room was spacious and clean just a little outdated. Bed was not comfortable at all . Just stayed one night because i had a really early flight out of JAX. The surrounding area was a little sketchy specially the back of the property. Staff was not in the lobby when i had to check out at 8am. I rang the bell for 10 minutes and noone came, i had to leave a sticky note with my room key to let them know i was leaving.

4

Georgia

Mar 3, 2025

·

Stayed 1 night

Non-smoking room smelled of cigarette smoke. Card key could not be programmed. Staff had to let me in. Was fixed later, but couldn't come/go until they could get staff to fix it. Bathroom door locked, that i could not get in to use toilet in middle of night. It had an external door knob requiring a key anddoor stopper on wall (to protect wall) pushed button in and locked door

10

erin

Jul 17, 2025

·

Stayed 2 nights

Spacious room, comfortable bed,refrigerator,microwave, pet friendly and friendly,helpful staff

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Service

Service is mixed: many guests mention friendly, polite, and accommodating staff, but others report rudeness, confrontations, absent front-desk coverage, and disputes over deposits, refunds, or room assignments.

Related guest reviews

10

David

Dec 1, 2025

·

Stayed 1 night

Spotless, comfy bed, friendly staff

2

Kimberly

Mar 6, 2025

·

Stayed 4 nights

This place was terrible. We checked in at midnight. I was given a keycard. She wrote room 229 on the card so that’s where we went. The room had very heavy chemical smell. You could taste it. If it wasn’t midnight I would have asked for a different room. When I got into the shower there were black pubes all in the shower. There was blood smeared on the walls and boogers on the walls. We were so disgusted. We slept fully clothed afraid of what was on the sheets. We decided to stay elsewhere for the next 2 days. We kept the reservation it was a package deal. Our flight was at 6am and the place is located by the airport. When we showed up on Sunday and went to our room it was torn apart they were doing construction in there. I went to the manager and he told me I was in room 211. I showed him the key card with the ladies writing on a sticky note. He laughed and said oh no it’s 211. He proceeded to pull off the sticky note write 211 on a new one and handed me back the key card. I realized later he never ran the card through a machine or anything to re key it. Very scary that all the keycards open every door. At rm 211 I used the keycard and the door unlocked. I opened it someone was LIVING in there. It was FULL of stuff. The manager had no idea that room was already taken. We went to another hotel. The manager called me and argued with me about the situation. He told me I can’t tell Expedia about the awful experience. This place should be shut down. DON’T STAY HERE

2

John

Feb 20, 2025

·

Stayed 1 night

My overnight stay was horrible. Check in was not a good experience the desk clerk didn't have a clue. The heater didn't work. I called frot desk on my cell phone because the room phone was not connected. They said they would call be back, but didn't. Linens werefull of hole and dirty. Worst stay in a long time. Stay away from this place

6

Robert

Jan 21, 2025

·

Stayed 1 night

Tv didn't work switch to another room th At wasn't clean and had to s It in the lobby until it got clean

10

Christopher

Mar 7, 2024

·

Stayed 1 night

Manager called and corrected a mistake I made and had my rooms ready when I arrived. Customer service was excellent from beginning to finish.

10

Jorge

Sep 1, 2025

·

Stayed 1 night

Very polite and professional staff. Room was spacious and clean and conveniently located to shopping centers. I will stay again.

2

bernice

Nov 24, 2024

·

Stayed 1 night

the middle age guy with the eye impairment was very rude and nasty did not want to show us recipts of what we were being charged and was yelling. i will never ever stay here again.

10

David

Dec 8, 2025

·

Stayed 1 night

Spotless, comfy bed, staff was awesome, spacious room

8

Daniel

Jun 1, 2024

·

Stayed 3 nights

Decent place to stay. Great staff

10

Dean

Oct 13, 2024

·

Stayed 1 night

I stayed here one night because it was close to the airport. I liked that there was virtually no airport noise from jets. There was not noise from other guests either. The staff member who helped me was friendly, helpful, and polite. The room was clean and the mattress that I slept on was one of the most comfortable ones I have ever been on while traveling. The building is showing a little age, but for what I paid, I found it to be a great value. I would stay there again.

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Location

Convenient for the airport with dining and shopping nearby; several guests also found it quiet despite flight paths. A number noted sketchy surroundings or on-property loitering and noise.

Related guest reviews

8

Marianne

Feb 26, 2025

·

Stayed 1 night

There was a lot of noise - and not because it was by the airport. Men chatted outside our room. Cars making noise at 6 AM . People yelling late into the night.

6

Andre

Mar 10, 2025

·

Stayed 1 night

Property was close to the airport which was a plus there are a lot of dining facilities and a convenience store within a few minutes walk. I just needed someplace to stay for the night and this was okay.

4

Michael

Mar 24, 2023

·

Stayed 1 night

I have never been to a hotel where the guest were so loud. From sounds mike rolling a ball or marbles on the dollar above me that went on for over 2 hours and still noisy . People with doors open sitting on Backs of trucks in parking lot smoking and I assume drinking having a good time . But it got I bit irritating after the first hour . They finally stopped some and went inside at 10pm but still ? This is not your home or front yard to hang out on . I hope it quiets down before midnight . Not at all what I was expecting . I thought it would be much quieter and not so many with doors open carrying on out front of their rooms is all . Not a good first time, sorry

10

Sheree

May 20, 2023

·

Stayed 1 night

The property staff were great! The area is a little questionable, but we’re also not from around here.

6

Luz

Jun 1, 2025

·

Stayed 1 night

The room was spacious and clean just a little outdated. Bed was not comfortable at all . Just stayed one night because i had a really early flight out of JAX. The surrounding area was a little sketchy specially the back of the property. Staff was not in the lobby when i had to check out at 8am. I rang the bell for 10 minutes and noone came, i had to leave a sticky note with my room key to let them know i was leaving.

8

Dors

Sep 7, 2025

·

Stayed 1 night

Such a find! It's close to airport parking. Secure. Quiet. Great nights sleep. Ty!

6

Armstrong

Dec 3, 2024

·

Stayed 4 nights

Nothing to be excited about. This is a below average hotel, so don’t have any expectations of it being closed to a GOOD rating. Nevertheless, it’s located in a great area of town, near the airport, restaurants, and shopping centers. I would recommend replacing room couches as they look kind of filthy and extremely used. For the record, I didn’t sit on the couches.

8

Jose

Jul 7, 2025

·

Stayed 1 night

Good place close to jax

10

Dean

Oct 13, 2024

·

Stayed 1 night

I stayed here one night because it was close to the airport. I liked that there was virtually no airport noise from jets. There was not noise from other guests either. The staff member who helped me was friendly, helpful, and polite. The room was clean and the mattress that I slept on was one of the most comfortable ones I have ever been on while traveling. The building is showing a little age, but for what I paid, I found it to be a great value. I would stay there again.

6

lizbeth

Jun 8, 2025

·

Stayed 1 night

Overall I do not recommend it. Since I paid for a double bed room and got a king size bed room. Was late so I didn't complain at the check in desk. Also noticed that I was not refunded the difference. The whole place needs upgrades and better service and suspicious people walking around the parking property when I left in the morning. The only good thing was working AC though loud and comfortable bed.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is very limited or unavailable in many reviews, with frequent remarks about minimal selection, broken machines, or poor coffee; a few guests were satisfied.

Related guest reviews

4

Kaci

Mar 2, 2025

·

Stayed 1 night

Rude staff who didnt speak or interact much. No breakfast available as stated

2

Dayana

Jul 9, 2024

·

Stayed 2 nights

Bad smell, dirty furniture, the phone didn’t work. They offered breakfast but it was just coffee… In general is terrible…

6

Nancy

Feb 24, 2025

·

Stayed 1 night

Our room had been refurbished with new bathroom and floors. Reception area was sketchy. The breakfast was poor but Denny’s is a 5 minute walk awsy

8

Larry

Oct 29, 2025

·

Stayed 1 night

Bed was great and Continental Breakfast was good.

2

Keri

May 25, 2024

·

Stayed 1 night

There wasn’t enough towels, pillows were flat, the floor was dirty and made our feet black. No water pressure in the shower. Pieces of the ceiling were hanging .Cockroaches were in with the bread during breakfast, the juice machine was out of order, and the coffee was terrible. The worst thing was that I got stuck in the bathroom for about half an hour until the owner brought a hammer and my husband used it to break the door handle off so I could get out. And then offered me $10 for my trouble only after I asked for a discount! DO NOT EVER STAY HERE!!!!!

10

Shane

Mar 9, 2024

·

Stayed 1 night

Disappointed there were no cups for drinking water, etc... Pillows were way too soft even stacked together. TV remote didn.t work. Breakfast had very little to offer. 4 slice toaster only worked on one side. Juice machine was broken.

10

Jhan

Feb 27, 2025

·

Stayed 1 night

Clean room. Ac/heat not functioning, poor bedding, loud fan in bathroom. Skimpy breakfast, bad coffee

6

JUDY M.

Apr 23, 2023

·

Stayed 1 night

nice checkin but website said breakfast, No.

2

Kelsey

Mar 18, 2025

·

Stayed 1 night

Horrrible, owner made me feel uncomfortable always staring at me. They were rude and demanding. Roaches on the breakfast counter. The world class breakfast is honey buns, toast, oatmeal, fruit loops, and Raisin Bran and they have no drinks

2

Fernanda

Jan 24, 2025

·

Stayed 1 night

No breakfast as posted. Room very outdated, spots on the wall not painted. It was very cold and the heater was not working. They not even offer to switch rooms. Lobby not even had a chair. Holes on the comforter. I do not recommend.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$64
February	$71
March	$68
April	$65
May	$66
June	$65
July	$68
August	$68
September	$61
October	$63
November	$65
December	$62

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $64	15 $65	16 $65	17 $64	18 $68	19 $67
20 $58	21 $59	22 $60	23 $60	24 $60	25 $64	26 $65
27 $60	28 $61	29 $61	30 $60

Su	Mo	Tu	We	Th	Fr	Sa
				1 $60	2 $65	3 $65
4 $60	5 $60	6 $61	7 $59	8 $59	9 $65	10 $65
11 $60	12 $60	13 $61	14 $61	15 $60	16 $63	17 $64
18 $61	19 $61	20 $61	21 $61	22 $61	23 $66	24 $64
25 $61	26 $61	27 $62	28 $61	29 $60	30 $65	31 $66

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-In Shower)

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay by Best Western Jacksonville Airport

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Prices for upcoming dates