Studio 6 Extended Stay - Jacksonville, FL - South

This was the most disgusting room we have ever seen. We asked for a no smoking room. The room smelled horribly of cigarette smoke. The wall air conditioner was sitting broken on a table. On the floor below where the AC was supposed to be there was a pile of trash that looked like construction materials. ThereW was also construction materials on the corner of the bed. We tried to call the office to tell them we couldn't stay in that room and that we were checking out immediately. They did not answer the phone. BTW, we have a service dog, and showed them our proof, but they charged us a pet fee. This is against the law. But we were so tired from driving 5 hours to get there I didn't have the energy to argue. They also charged us an added check-in charge, even though we paid in full on Hotels.com We wouldn't have stayed there if you paid us. I checked the reviews after we left and they all had the same experience there that we did. I called Hotels.com to lodge a complaint. They said the hotel required they fill out a complaint form in order to consider giving us a refund. I don't have high hopes. We also just felt unsafe there as it was such a dump.

I’ve been to many hotels and motels and I’ve even been to Motel 6 better quality than Marriott. Why was this the lowest of the low?… i’m talking literal pool of water from the AC dripping indoors under the bed. The cracks on the walls being coated in paint. The lighting outside was broken. The sheets with dirt and blood stains. The shower didn’t properly have clean towels. The very gross cabinets and walls. It felt like the beginning of a horror movie. It was so bad that I ate up the money and just checked out early. From now on I cannot trust any motel 6.

Very clean room and helpful staff

Room door was dead, room should have been on DNR list. Room was sweating, floor wet, bathroom ceiling wet with mildew. Needing humidifier. Wasn’t compensated with better room

Sadly, no hot water for most of my time at this hotel and as it was partially a weekend staff said there was nothing they could do. When the same problem happened on Monday afternoon I was told maintenance people go home at 4 and as it was 4:30 there was nothing they could do. Got some tepid water on second morning, then some hot water on my last morning, but otherwise no hot water for my whole stay. And infested with cockroaches. Staff appeared to be out poisoning for the roaches, but they were still plentiful. Overall, the physical side of the facility was also poor, extractor vents hanging down, doors and walls well chipped and generally very dirty.