Magnuson Hotel Jacksonville Downtown

They have no vending machines. You can not access the lobby even during daytime hours. The desk receptionist was not helpful and no security to control environment

This hotel advertised a pool. It does not have a pool. The sister location next door does and it was broken. Worst hotel I've ever booked through hotels. I feel like I should be paid to stay here not vice versa.

There was no POOL ! The room looks nothing like the pictures! The Tv didn’t work !

The lady at the front desk was very friendly! The room smelled like mold but was pretty clean. I also really like that they have security at night, that definitely made us feel safer!

the ice machine still not working for almost 2 weeks. had to go across the street again to Scottish inn???

all was good except the ice machine was not working on Saturday or Sunday? (what a let down? no ice??)

No office or lobby to check in. You check in at dumpy trash litered window. The room was. What I say it is in the getodisgusting

WARNING!!! DO NOT WASTE YOUR MONEY HERE!!! They lied about the pool.. we called right before we booked and they said they had a pool (Never actually saying that it had been closed for the last 2yrs and actually doesn't even belong to them but the Scottish hotel beside of them) I HAVE 4 KIDS!!! all the pictures on the ad were photoshopped and made to look way better than the actual property. False advertising and I will be filing a complaint and asking for a full refund!! NEVER STAY HERE!!!

We pulled into the parking lot and were so much not impressed...there was a very large man prowling on the sidewalk beside the window provided for check ins....no admittance to the inside to do that. When my husband walked over to check in, the large man back and began talking about shootings there, the desk person told my husband there was a 24 hour security person. The large man continued to hang around my husband until he finally told the check in person to cancel our stay. I think that employee agreed it was not safe for two senior, disabled persons to stay there.

Room was dirty as soon as we arrived. Floor was dirty and toilet was overflowing. Notified staff and they said they would fix it after I checked out. There were holes in the walls. Tub was dirty. We called for housekeeping but they never showed up. Pool was closed the whole time we stayed there. I got this hotel to meet friends coming to visit me since I’m in the military but very disappointed. I ended up getting another hotel room somewhere else so I could stay there since it was horrible. I would have asked for a refund since I only slept there one of the 2 nights I booked it. Would discourage anyone booking a room to stay away. Very disappointed.

Hotel looks nothing like the photos. It is very run down and filthy. The bathroom sink was missing the facet knob. Room smelled of mildew and smoke even though this is a “non smoking” hotel. We should have left. We didn’t even shower there because the tub was so stained. The worst part is I left something in the room and of course no one found it.

NO BREAKFAST LIKE ADVERTISED. ROACHES IN ROOM

Dirty bathroom 😞

The staff was very sweet. But the type of people that stayed there when we did was either drug addicts or inappropriate individuals. We were kept up most of the night from people arguing, pacing in front of our door or talking inappropriately. My wife was harassed by the men that were upstairs. The room itself wasn’t the best but it’s expected with how much the hotel cost. But when we lifted the sheets up to help out the cleaner (not having to do it). We noticed that we were sleeping on top of crumbs and trash that was left on the mattress cover.

The motel is nasty and disgusting that they have a roach

The room had dead roaches and some sort of bug did not know what it was, also I smelled cigarettes which made my eyes itchy. I did not stay I checked out immediately.

The room was dirty with roaches. The place smelled of musk and mold, and turning on the A/C didnt help the situation. Stains on all levels of the sheets. And the bathroom was more than to be desired. Had to leave in the middle of the night.

There was cockroach everywhere. Felt unsafe to be honest.

This place does not deserve to be open, much less charging the prices it has, everything is in very poor condition, the sheets are dirty, the towels are stained and old, the bathroom was disgusting to bathe in, there were even cockroaches in that bathroom, in short everything was a disaster there.

Everything was good, the only issue I had is that it was flies and gnats in the room

There was no POOL ! The room looks nothing like the pictures! The Tv didn’t work !

It was better than it looked on the outside.

The kid that checked us in said he could check us in early for 20.00 cash only…I refused and said we would come back and he turned around and said I can get you in now, it was 2pm. Our room smelled like cigarette smoke and it got worse while sleeping, the neighbors were smoking until middle of night. The bed was the only thing that was comfortable but the bed spread and one of the sheets had cigarette burns. The ironing board was ripped off of the walls, toilet flushed very slow and bathroom door wouldn’t close!

when checked into room # 281 and had brought all my stuff in, I turned on the TV but it wasn't working. they put me in another room. how inconvenience that was??

I like the setup and style of my room.

The entire place is falling apart. Upon my arrival, there was no one in the front office and I had to go searching for an employee. same thing when I checked out, couldn't find an employee. My room was incredibly nasty. Asked for a non-smoking room, got a room that was clearly used to smoke everything. Multiple holes in the wall. All fixtures - light fixtures, faucets, door knobs, you name it- they were all loose. The door to my room had a hole in the bottom of it so it didn't even seal properly. The best part about my stay was that I was woken up by a prostitute at 3 in the morning. This place is horrendous. Do not-and I mean under any circumstances- do not stay here.

Someone who stayed prior to me was smoking something strange. The room reeked. The clerk on checkout needs a class on people skills.

Furniture in the room was falling apart and location of hotel was not the safest in town. The bed however was comfortable. I paid more for the room than I thought it was worth but that may have been due to the timing. It was Fl/GA football Saturday.

when got to room, the TV remote wasn't working. got the clerk but he could not get it to work so he turn it on from a button in the back. but the remote change channels but could not turn on & off and had no control of the volume?? went to office, she had no batteries?? (WOW??). said would call maintenance. he never showed up?? ((bad experience)) should be compensated??

Perfectly acceptable for price. Bed was clean. Good grocery option nearby. Easy bus to downtown or 30 minutes walk. Noisy neighbours (thin walls), but that is pot luck of course.

After an EXTREMELY RUDE encounter with two of the 3 night desk clerks at the Scottish Inn next door while trying to check in through our reservation, I went to the Magnuson and found the clerk VERY warm and happy to be of SERVICE. He provided information which I needed but did not voice which made my impression of this inexpensive hotel better. The room was not remarkable but neither was it dingy, grimy or sticky.

The lady at the front desk was very friendly! The room smelled like mold but was pretty clean. I also really like that they have security at night, that definitely made us feel safer!

The manager working that day was very rude and unprofessional. I had to wait at the window for over ten minutes while he argued on the phone with someone. I just got in from Texas and only wanted to shower and rest. He wouldn’t let me check in early so I just left and found another place to stay even though I’d already paid for the room online and it was non refundable. I’ll never book this motel again.

The guy at the front desk was professional however the room are poorly maintained. Also I couldn’t sleep because the people next to my room were really loud and annoying. I had to call front desk to report it which the front desk person went there and talk to them. But as soon as he left they started it again! I had to put my earphones in and listen to rain sounds so I could get some sleep. Overall this place have potential, just need better maintenance. Also the room had a weird smell.

Was able to check in early with no fee...nice and quiet...cold a/c....hot water....good 2 go ..

The kid that checked us in said he could check us in early for 20.00 cash only…I refused and said we would come back and he turned around and said I can get you in now, it was 2pm. Our room smelled like cigarette smoke and it got worse while sleeping, the neighbors were smoking until middle of night. The bed was the only thing that was comfortable but the bed spread and one of the sheets had cigarette burns. The ironing board was ripped off of the walls, toilet flushed very slow and bathroom door wouldn’t close!

The staff was very rude and disrespectful.

🌺i really love staying here! Theres no roaches which you see at alot other places, its comfy hers, its quiet, i have never had any issues the front desk staff are very nice. I had to have my remote fixed they brought me a new one immediately i enjoy the stay here every time!

Staff was polite and helpful. Room was clean except for the floors. They felt gritty. Room is aged.

My stay was 12/29/2022 through 12/31/2022 at the Magnuson Hotel Jacksonville, Downtown. As I was checking in, I had a apparent drug dealer eyeballing me and suddenly disappeared into the showdowns. Only to reappear down the side of the building which would have been the route to my room. \xa0Fortunately, I quick peaked the corner prior to advancing to my room. \xa0He was lurking in the shadow of the building. \xa0Once I made eye contact with him he scurried back to the front I decided to get a bite to eat, leave the property and let it “cool off”. Upon my return the coast was clear and proceeded to my room. Once the light was turned on several cockroaches scurried away. I tried to find another hotel but all were booked, so I had to stay. Smoke alarm hanging out of the wall, windows smeared with unknown substances, no secondary lock on the door and a broken table. \xa0I had to barricade the door every night. My last night staying at 1000PM my key failed to open the door. \xa0I went to the front\xa0Off- no one was present ..At 1100PM a front desk clerk finally showed up. I then told him I’ve been waiting for an hour for someone to to reprogram my key. \xa0He responded, “that’s not my problem”, with an attitude. The next morning I went to check out, only to be surrounded by police tape. \xa0The entire block was a crime scene. I was informed a murder had taken place across the street.

Front desk service was very friendly and professional. But the facility is in very poor condition. People asking for spare change in the parking lot. Unlighted halls and stairwells. As for cleanliness- there was a dirty wash cloth hanging in the shower. We left and went to a Hampton. That being said, it was half the cost of the Hampton. So if you’re feeling frugal and adventurous, go for it.

Very close to TIAA Bank Field

Convenient abd good rates

The location is quiet

Cheap stay for one night in run down facility near busy street

We pulled into the parking lot and were so much not impressed...there was a very large man prowling on the sidewalk beside the window provided for check ins....no admittance to the inside to do that. When my husband walked over to check in, the large man back and began talking about shootings there, the desk person told my husband there was a 24 hour security person. The large man continued to hang around my husband until he finally told the check in person to cancel our stay. I think that employee agreed it was not safe for two senior, disabled persons to stay there.

Furniture in the room was falling apart and location of hotel was not the safest in town. The bed however was comfortable. I paid more for the room than I thought it was worth but that may have been due to the timing. It was Fl/GA football Saturday.

My stay was 12/29/2022 through 12/31/2022 at the Magnuson Hotel Jacksonville, Downtown. As I was checking in, I had a apparent drug dealer eyeballing me and suddenly disappeared into the showdowns. Only to reappear down the side of the building which would have been the route to my room. \xa0Fortunately, I quick peaked the corner prior to advancing to my room. \xa0He was lurking in the shadow of the building. \xa0Once I made eye contact with him he scurried back to the front I decided to get a bite to eat, leave the property and let it “cool off”. Upon my return the coast was clear and proceeded to my room. Once the light was turned on several cockroaches scurried away. I tried to find another hotel but all were booked, so I had to stay. Smoke alarm hanging out of the wall, windows smeared with unknown substances, no secondary lock on the door and a broken table. \xa0I had to barricade the door every night. My last night staying at 1000PM my key failed to open the door. \xa0I went to the front\xa0Off- no one was present ..At 1100PM a front desk clerk finally showed up. I then told him I’ve been waiting for an hour for someone to to reprogram my key. \xa0He responded, “that’s not my problem”, with an attitude. The next morning I went to check out, only to be surrounded by police tape. \xa0The entire block was a crime scene. I was informed a murder had taken place across the street.

Nice lication , close to freeway

Perfectly acceptable for price. Bed was clean. Good grocery option nearby. Easy bus to downtown or 30 minutes walk. Noisy neighbours (thin walls), but that is pot luck of course.

They have no vending machines. You can not access the lobby even during daytime hours. The desk receptionist was not helpful and no security to control environment

NO BREAKFAST LIKE ADVERTISED. ROACHES IN ROOM

Filthy, Smells like Pot. Toilet came off the floor. Only good thing i can say is the Employee in the front was a very nice lady and did her best to help us, and the breakfast was good and clean.

The only issues I had was the coffee machine had a weird chemical like reaction to the water in it . They phone also didn't work but that's fine , I have a back up phone . As far as business and needing a place for work I wouldn't recommend! But for some peace and time away from things , definitely a go to hotel 😍😍😍😍😍❤️❤️❤️❤️❤️

AC unit cord had a short in it had to move it around to get it working. Bathroom was filthy with a very bad stained mat inside tub multiple stains on comforter On website, states continental breakfast, not true When checking out in the morning there was nobody in office at all

Room with a smell of cigarettes, broken bedside tables, everything very old, we went for breakfast 3 times and it was closed, so we had to have breakfast elsewhere and pay. no one to serve at front desk. Would definitely not go back or recommend