Name: Holiday Inn Express & Suites Jacksonville South - I-295 by IHG
Address: 11262 Old Saint Augustine Road, Jacksonville, Florida, United States of America, Jacksonville, Southeast Jacksonville, US
Price range: $79–$176 per night
Rating: 8.55

What guests think

Across recent reviews, Holiday Inn Express & Suites Jacksonville South - I-295 by IHG earns praise for friendly, accommodating staff, comfortable rooms, and a consistently well-liked free breakfast, though cleanliness and maintenance reports vary, and traffic noise affects some stays.

Guests appreciate the convenient location near shopping and the interstate, but several note difficulty with road noise or finding the tucked-back entrance. Facilities mentioned include a fitness center, ample parking, and pet-friendly policies, with occasional inconveniences such as elevator downtime, key-card issues, and a required deposit. Overall, expect a convenient, budget-friendly stay with solid service, variable room upkeep, and potential highway noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities noted include a fitness center, ample parking, and pet-friendly policies; some reviews mention a required deposit and occasional hiccups like an elevator outage, hot hallways, and key-card issues.

Related guest reviews

8

Hollie

Jan 3, 2025

·

Stayed 1 night

Everything was really great. Super pet friendly with great rates. The guy at check in was phenomenal. So friendly and welcoming. The room was clean and quiet too. One Star off because our ac would not go lower than 74 despite being set in 70 and the hallway smelled strongly of weed. Thankfully it didn’t come into the room. We would stay again

8

phyllis

Jan 9, 2024

·

Stayed 1 night

Stay was good. We had our dog and pet friendly environment was good One problem was that toilet was ridiculously low. I am not handicapped but this toilet was lower than standard height and I am 70 and had difficulty getting up and down and there was no grab bar. It really made stay less than ideal

10

jessica

May 7, 2025

·

Stayed 1 night

We very much enjoyed our stay. Clean hotel, comfy beds, good breakfast, good fitness center, friendly staff. Great value for money.

10

Nathaniel

Feb 19, 2024

·

Stayed 1 night

The only item lacking was a covered grassy area to take our pet to relieve themselves during the constant rain.

10

Paul

Aug 29, 2024

·

Stayed 1 night

My only complaint is that I had to get a new room key three different times because they ckept on getting demagnetized. Just update the system. Invest in the property. Otherwise everything was nice. Staff was awesome.

6

Carol

Aug 19, 2025

·

Stayed 1 night

I like the shopping mall next door! I didn't like paying the extra $100.00!!! I didn't like their toilets so low to floor you better not have knee or back problems!

6

Karen

Feb 13, 2025

·

Stayed 2 nights

We have stayed here a few times, but it seems that it is going downhill. We were required to put up a $100 deposit - in case we wrecked our room. Those are the clerks exact words. I doubt we will be back.

8

Diane

Dec 28, 2022

·

Stayed 19,353 nights

The property is extremely clean and comfortable. The staff is very friendly and helpful. We had difficulty finding it because ir is tucked way back at the end of a shopping strip with no driveway signage.

4

Beth

May 6, 2024

·

Stayed 1 night

Elevators were not working and no discount was offered due to inconvenience. Had to carry heavy luggage up to 3rd floor with a hurt shoulder. I understand things happens and equipment breaks, but a discount should have been provided.

8

Andrea

Sep 7, 2025

·

Stayed 2 nights

Overall was fine. Beds were comfy except I had to ask for a replacement comforter because there were stains on the one on the bed. There were some food stains on the ceiling and food crumbs in between the bed and the nightstand. We were on the side of the hotel where there was a TON of noise from traffic. Like sounded like motorcycle races which obviously the hotel can’t do anything about. Loved that it was walking distance to stores and a few fast food places. Ample parking. Breakfast was excellent. The bathroom didn’t have any exhaust fan, which I thought was odd. Hallways were hot as if the AC was off. AC unit in the room worked fine but made a lot of clicking noises and was loud turning on and off.

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Cleanliness

Cleanliness is inconsistent: many guests found spaces clean, but recurring complaints describe musty or damp rooms, insects (including roaches), stains, and occasional mold or maintenance lapses.

Related guest reviews

10

Lara

Apr 13, 2025

·

Stayed 1 night

The hotel was very clean, well kept and very friendly. The rooms were extremely clean. Will definitely go back

6

john

Aug 5, 2024

·

Stayed 2 nights

too many roaches

4

Alice

Jun 12, 2025

·

Stayed 1 night

I stayed in room #109. The bathroom sink and counter had not been cleaned. There was something smeared all over the handle of the sink, it was gross. Counters there had dried water spots and sink had dried something in it. The toliet wouldn't flush properly, there's a brown stain in the bottom inside toliet...the refrigerator wasn't working well at all. Condensation all on the inside. The carpet is very dirty and definitely needs cleaning. I stepped on something sharp so it seemed it wasn't vacuumed or vacuumed poorly. The One decent thing was, the bed and pillows were comfortable. Thank Goodness. I won't stay at this hotel again.

4

James

Mar 13, 2023

·

Stayed 2 nights

Our room smelled musty and nasty. It was clear the cleaning staff did a "good enough" job on the room before we checked in. Soap and lotion dripping from the dispensers. I am not at all sure the linens were changed before we arrived. They appeared clean, but absolutely did not have a clean or fresh smell.

2

Denne

Sep 16, 2025

·

Stayed 2 nights

This was the worst hotel we have ever stayed at. It was absolutely disgusting and so humid in the rooms that you constantly felt damp. The un-used towels were damp, the toilet paper and tissues were damp as well as the bed sheets. We changed rooms and it was the exact same. We also stayed with a group and all rooms had the same complaint. Mold, mildew and so dirty. The roaches on the floor

10

jessica

May 7, 2025

·

Stayed 1 night

We very much enjoyed our stay. Clean hotel, comfy beds, good breakfast, good fitness center, friendly staff. Great value for money.

10

Cheryl

May 10, 2025

·

Stayed 1 night

Very nice place to stay. It is clean and the staff is friendly. The breakfast and coffee was amazing as well. I will definitely stay there again

8

andre

Aug 25, 2025

·

Stayed 3 nights

The hotal was very nice, and the staff was awesome. The only issue we had, was when my wife and I was packing our bags to leave, we saw what appeared to be bed bugs. We told the staff, and they took care of this immediately. If it wasn't for this issue, I would've given the property five stars on everything.

8

Andrea

Sep 7, 2025

·

Stayed 2 nights

Overall was fine. Beds were comfy except I had to ask for a replacement comforter because there were stains on the one on the bed. There were some food stains on the ceiling and food crumbs in between the bed and the nightstand. We were on the side of the hotel where there was a TON of noise from traffic. Like sounded like motorcycle races which obviously the hotel can’t do anything about. Loved that it was walking distance to stores and a few fast food places. Ample parking. Breakfast was excellent. The bathroom didn’t have any exhaust fan, which I thought was odd. Hallways were hot as if the AC was off. AC unit in the room worked fine but made a lot of clicking noises and was loud turning on and off.

10

Kenneth

Aug 30, 2025

·

Stayed 1 night

Only stayed one night. Joseph checked us in very nicely, even though we arrived early. The room was clean and comfortable. We had a great stay!

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Rooms

Rooms are generally comfortable with good beds and basic amenities, but several reviews report highway and internal noise, smaller room sizes in some cases, dated tech (no smart TVs/USBs), and occasional loud or clicking AC units.

Related guest reviews

8

melisse

Mar 1, 2024

·

Stayed 1 night

You can always count on Holiday inn Express. They are always clean and the staff is always friendly. The only thing I wish they would update is there technology. You cannot stream TV apps on their televisions because they are not smart TVs. You have to have a Roku with you in order to be able to do that. And you cannot charge your phone if you do not have a cube to bridge the gap between your charger cord and receptacle. There are no places that you can directly plug in a charger cord without using a cube.

6

Mary

May 18, 2025

·

Stayed 2 nights

The hotel is right next to an interstate highway which was incredibly loud.

10

Darlene

Jun 5, 2023

·

Stayed 2 nights

Great breakfast! The desk staff member was pleasant and helpful. The room was clean and property seemed well kept. Despite being located next to a shopping plaza, the hotel was quiet.

8

Cynthia

Sep 11, 2025

·

Stayed 1 night

Smaller than I had hoped for…

10

Susan

Jun 4, 2024

·

Stayed 3 nights

Convenient location, friendly staff, clean, beds were comfortable. Not enough insulation between rooms Could hear the next door TV and persons walking in room above so bring ear plugs.

8

LORA

Mar 21, 2023

·

Stayed 3 nights

We enjoyed our stay because: Comfortable bed. Windows open so we could get fresh air. Refrigerator had working freezer. Sufficient outlets for charging. Liked the Dove toiletry dispensers. Nice shower head. Only thing that wasn’t great was that the listing on Expedia website stated incorrectly that we could expect daily housekeeping.

8

PAMELA

May 30, 2023

·

Stayed 1 night

Clean and quiet

6

claudia

Oct 15, 2024

·

Stayed 1 night

Quire noisy as on the highway and beds were uncomfortable to me as felt they were soft in the middle as in overused. Room was a bit small. Will not be returning

8

Andrea

Sep 7, 2025

·

Stayed 2 nights

Overall was fine. Beds were comfy except I had to ask for a replacement comforter because there were stains on the one on the bed. There were some food stains on the ceiling and food crumbs in between the bed and the nightstand. We were on the side of the hotel where there was a TON of noise from traffic. Like sounded like motorcycle races which obviously the hotel can’t do anything about. Loved that it was walking distance to stores and a few fast food places. Ample parking. Breakfast was excellent. The bathroom didn’t have any exhaust fan, which I thought was odd. Hallways were hot as if the AC was off. AC unit in the room worked fine but made a lot of clicking noises and was loud turning on and off.

10

Carolina

May 16, 2024

·

Stayed 1 night

Comfortable stay, convenient location, would stay here again

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Service

Service is frequently praised as friendly, welcoming, and efficient—especially at check-in and for early arrivals—though a few guests reported billing disputes or difficulty reaching management.

Related guest reviews

2

Daniel

Aug 19, 2025

·

Stayed 3 nights

Review Title: Terrible Experience – Theft & Zero Accountability I recently stayed at the Holiday Inn Express in Jacksonville and had an awful experience. Items were stolen directly from my room, and when I tried to address it with management, I was unable to reach the manager after multiple attempts. The staff showed no urgency or concern over such a serious issue, and I’ve received no follow-up or resolution. A hotel should be a safe place where guests can trust that their belongings are secure—unfortunately, that was not the case here. The complete lack of accountability or communication from management makes this even worse. I will not be returning, and I strongly advise others to think twice before booking at this location.

10

Tammi

Sep 11, 2025

·

Stayed 1 night

Check in was on point!!!

10

Joe

Apr 28, 2024

·

Stayed 1 night

Best check in experience because of staff.

10

Ryan

Aug 28, 2025

·

Stayed 1 night

I needed to check in early and they had no issue with it. Was extremely helpful.

10

William

Feb 28, 2024

·

Stayed 1 night

Everything at this hotel was wonderful. I want to give special thanks to Joseph at the front desk. He was fantastic and is definitely an asset to this hotel and company. WBOhio

2

Tanya

Apr 27, 2025

·

Stayed 2 nights

The property stated hotels.com did not send authorization for more than one night so they charged my card for the remaining balance hotels.com did not send, after I was already charged the full stay by hotels.com. The front desk and housekeeping manager told me I would have to leave during the middle of my stay due to the issue with hotels.com sending them the balance. It was a nightmare. They said they resolved it, updated my room keys, then continued to double charge me anyway. I had to get both parties involved to work it out among themselves. They made their issue between two businesses MY RESPONSIBILITY. My refund should be issued tomorrow. This was a nightmare!

10

Ross

May 4, 2025

·

Stayed 1 night

Kudos to Daniel for excellent service!

10

JERRY

Oct 9, 2025

·

Stayed 2 nights

Joe, the front desk staff was Great! After driving for hours, he truly made me feel welcomed.

10

roberta

Jan 14, 2025

·

Stayed 2 nights

Danny at the front was very friendly, efficient and curteous. Your hotel was very clean and close to our family. It was a great stay. Thank you.

10

Sean

Nov 2, 2023

·

Stayed 1 night

The front desk attendant was great. Very friendly and helpful

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AI-generated summary based on recent guest reviews

Location

Convenient to shopping and major roads, with many walkable errands; however, proximity to the interstate brings noticeable road noise for some rooms, and a few guests found the tucked-back entrance hard to locate.

Related guest reviews

6

Mary

May 18, 2025

·

Stayed 2 nights

The hotel is right next to an interstate highway which was incredibly loud.

8

Patty

Jul 3, 2025

·

Stayed 1 night

Staff great. Close to food and groceries and walgreens

10

Barbara

Nov 29, 2023

·

Stayed 1 night

Good location of hotel with many shopping and restaurant opportunities. Some tra$ic nouce from major highway.

10

Ms.

Jun 18, 2025

·

Stayed 1 night

Was a great experience would definitely recommend

10

Yusuff

Apr 28, 2025

·

Stayed 3 nights

The location was perfect for shopping and any other thing you wanted to do plus it is right off the highway so you can get to where you need to fast.

8

Robert

Jul 28, 2023

·

Stayed 2 nights

I had a room on the interstate side and was kept up by street racing most of the night. The staff was very good to relocate me to the front side of the building for the next night. Dont know what to do about the road noise since it is not the hotels fault.

10

Dan

Jan 7, 2024

·

Stayed 2 nights

Well kept but very close to the expressway and the road noises.

10

Richard

Jan 9, 2023

·

Stayed 19,361 nights

First time at hotel. Was very nice all around. Near a mall within walking distance.

8

Diane

Dec 28, 2022

·

Stayed 19,353 nights

The property is extremely clean and comfortable. The staff is very friendly and helpful. We had difficulty finding it because ir is tucked way back at the end of a shopping strip with no driveway signage.

10

Jaeyeong

Feb 23, 2024

·

Stayed 1 night

It's convenient and safe with a supermarket and several stores nearby. My parents stayed there and they were very satisfied

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Dining

Breakfast is widely described as tasty with good variety and coffee sometimes praised, though one review criticized the coffee.

Related guest reviews

10

Ailsa

Jul 19, 2025

·

Stayed 2 nights

Divine sheets, very comfortable beds! Excellent, complimentary breakfast as well.

10

Carolyn

May 23, 2025

·

Stayed 2 nights

Check in was a breeze! All of the info we needed to settle in was covered by check in Associate, Joseph. He was the kindest clerk I've ever seen! We enjoyed the stay. The breakfast was great!

10

Harmonie

Apr 29, 2025

·

Stayed 1 night

I had to find somewhere last second sense I ended up stranded in Jacksonville (I’m from NC) the staff was quick, and kind. The breakfast was incredible (biscuits and gravy to die for).

10

erica

Dec 22, 2022

·

Stayed 1 night

Room was clean. The breakfast was excellent.

10

Alex

Nov 4, 2025

·

Stayed 2 nights

Clean, easy, fast check-in and check-out process, solid AC, and a decent breakfast, too.

10

jessica

May 7, 2025

·

Stayed 1 night

We very much enjoyed our stay. Clean hotel, comfy beds, good breakfast, good fitness center, friendly staff. Great value for money.

4

JOHN

Aug 16, 2023

·

Stayed 1 night

The room was clammy. The coffee was terrible. Service was slow.

10

maricel

Jun 13, 2025

·

Stayed 2 nights

Breakfast was delicious and has variety to choose from. Bathroom toiletries are available in pumps instead of smaller bottles is a plus. Staff were friendly and readily available.

10

Sherrie

Jun 20, 2023

·

Stayed 5 nights

Very nice morning breakfast, knowledgeable staff, flexible housekeeping services, convenient to Mayo Clinic, Very Clean.

8

Andrea

Sep 7, 2025

·

Stayed 2 nights

Overall was fine. Beds were comfy except I had to ask for a replacement comforter because there were stains on the one on the bed. There were some food stains on the ceiling and food crumbs in between the bed and the nightstand. We were on the side of the hotel where there was a TON of noise from traffic. Like sounded like motorcycle races which obviously the hotel can’t do anything about. Loved that it was walking distance to stores and a few fast food places. Ample parking. Breakfast was excellent. The bathroom didn’t have any exhaust fan, which I thought was odd. Hallways were hot as if the AC was off. AC unit in the room worked fine but made a lot of clicking noises and was loud turning on and off.

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Month	Average price
January	$101
February	$109
March	$120
April	$113
May	$104
June	$92
July	$93
August	$94
September	$97
October	$104
November	$107
December	$95

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $103	3 $98
4 $91	5 $91	6 $91	7 $96	8 $91	9 $171	10 $176
11 $95	12 $87	13 $105	14 $110	15 $112	16 $163	17 $145
18 $109	19 $114	20 $95	21 $91	22 $96	23 $108	24 $116
25 $85	26 $84	27 $91	28 $91	29 $96	30 $105	31 $101

Holiday Inn Express & Suites Jacksonville South - I-295 by IHG

Prices for Holiday Inn Express & Suites Jacksonville South - I-295 by IHG

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible, Roll-In Shower)

Standard Room

Standard Room, 1 King Bed (Leisure)

Standard Room, 2 Queen Beds

Suite, 1 King Bed

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible, Bathtub)

Guest reviews of Holiday Inn Express & Suites Jacksonville South - I-295 by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Jacksonville South - I-295 by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $79	21 $85	22 $87	23 $87	24 $87	25 $99	26 $96
27 $83	28 $85	29 $91	30 $91