Name: AC Hotel by Marriott Ottawa Downtown
Address: 201 Rideau Street, ByWard Market, Ottawa, Canada, Ottawa, Ontario, CA
Price range: $161–$537 per night
Rating: 8.93

What guests think

At AC Hotel by Marriott Ottawa Downtown, travellers praise the clean, modern rooms and friendly staff, plus a central, walkable location, while also noting limited and pricey parking and a gritty surrounding area that can feel unsafe after dark.

Rooms are generally spacious and comfortable, though several guests mention street noise, frosted bathroom doors with limited privacy, and occasional heating or air-conditioning problems. Facilities like the gym, pool and sauna are appreciated, though the pool is small and the sauna has been out of order at times. Dining and the bar get praise, but breakfast can be slow, not included, or pricey. Expect a sleek stay in the heart of Ottawa, with strong interiors but trade-offs outside.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the modern gym and pool; the pool is small and the sauna has occasionally been out of order. On-site parking is limited, tight and often costly, with overflow to off-site lots.

Related guest reviews

10

Moira

Aug 31, 2025

·

Stayed 1 night

The hotel itself was excellent and service was great. Parking is an issue on a busy long weekend.

10

Saif

Nov 3, 2025

·

Stayed 1 night

The room and hotel generally were spotless. The staff super helpful and pleasant The amenities ( especially the gym and sauna area great). The gym has a full squat rack, kettle bells, dumbbells up to 50lb, and many cardio machines.

10

Cynthia

Dec 30, 2025

·

Stayed 2 nights

Excellent hôtel, très bien situé dans Ottawa. Le service était excellent et la chambre était propre & très belle. Contrairement aux autres commentaires que j'avais lu, nous n'avons pas été dérangé par le bruit environnant. Je recommande tout a fait cet hôtel et j'y retournerais sans hésiter. Seul bémol, la piscine est petite où seulement 2 chaises longues sont disponibles, le sauna ne fonctionnait pas lors de notre séjour et il n'y avait plus de peignoir disponible à la réception. Nous étions un peu déçus, car nous avions choisi l'hôtel pour cette commodité entre autre. En général, tout était super et le stationnement était très pratique malgré son prix.

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10

Corey

Nov 14, 2025

·

Stayed 2 nights

One of the top properties I have stayed at this year. Staff were excellent, property is immaculate, sauna was HOT and pool was the right temp. Will absolutely return.

10

SP

Aug 30, 2025

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Stayed 1 night

The driving to get to the hotel is tricky. You definitely want to approach their parking garage from the East (heading toward the West) to put the building on your right - otherwise - good luck! Once you get landed in their parking garage though you don't have to drive again! Everything is walking distance including the Market area, the Rideau Centre, and countless restaurants and other amenities! The staff is very polite, it felt clean and safe, and the bathrooms are swank - which I loved. The hotel also has an actual gym not just an old hotel room with an exercise bike in the corner and a sad, worn out treadmill. This was a full gym with lots of different machines. The pool is not a traditional pool - it's more of an exercise and lap pool but that doesn't stop families from using it leisurely which was nice. I would stay here again for sure!

8

Bernard

Sep 29, 2025

·

Stayed 2 nights

Good spot. Parking is an issue. Limited parking on site

10

L Maureen

Nov 12, 2025

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Stayed 1 night

Had a great stay, clean, comfortable, modern, convenient, and great location, walkable. Underground parking too! We had a swim and sauna. Very nice facilities. Staff were super helpful and courteous. I would definitely stay there again.

10

Greg

Nov 13, 2025

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Stayed 2 nights

Room was very clean and spacious. Amenities such as the pool and spa were as advertised. Good little gym at the hotel as well.

4

Shawn

Feb 17, 2026

·

Stayed 2 nights

Sauna was out of order our whole stay. One of the reasons we booked. 37.50 a day for parking not mentioned when booking is crazy. Should be reimbursed something

10

Fadi

Aug 31, 2025

·

Stayed 1 night

It was a great stay, the parking was too tight and not many spots but we were lucky to be able to have a spot

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Cleanliness

Cleanliness is a strong point: many describe the hotel and rooms as spotless, new and well maintained.

Related guest reviews

10

Joseph

Jan 23, 2026

·

Stayed 1 night

I had a very nice stay there. Everything is fresh and new, and very comfortable rooms.

10

Celine

Nov 23, 2025

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Stayed 2 nights

Comfortable, clean and quiet. We had a wonderful stay.

10

Jia

Dec 31, 2025

·

Stayed 3 nights

New, clean

10

Michel

Sep 1, 2025

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Stayed 1 night

The hotel, the room, the bathrom looked brand new and everthing was clean! The gym was well equipped wth plenty of space.

10

STEPHANE

Sep 5, 2025

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Stayed 1 night

Great hotel overall, staff and up to date clean room.

10

Christina

Dec 1, 2025

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Stayed 3 nights

Very friendly staff who were very accommodating. Sleek, modern and brand new hotel. Spotless! No complaints.

10

Jenn

Dec 6, 2025

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Stayed 2 nights

The rooms were spotless, well stocked and very nice and new and clean

10

fangwei

Jul 23, 2025

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Stayed 1 night

It’s a great place to stay when visiting Ottawa. You can easily access to many attractions because it’s location. The staff is friendly and helpful. The property itself is very new and clean with stylish design

10

Corrinne

Jan 13, 2026

·

Stayed 2 nights

Very clean room/hotel. Excellent staff. Beautiful hotel. Beds were nice! Parking in the basement for a fee! It’s right downtown! 😎

10

Shelina

Nov 24, 2025

·

Stayed 2 nights

Clean

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Rooms

Rooms are modern, spacious and comfortable, with many praising layouts and beds. Some report street noise, limited bathroom privacy from frosted sliding doors, and occasional HVAC or maintenance issues.

Related guest reviews

6

Rudolf

Nov 22, 2025

·

Stayed 1 night

Noisy ventilation and piping in room 402.

2

Joe christian

Aug 21, 2025

·

Stayed 3 nights

Lots of noise air conditioning not working when I was there

6

Marina

Oct 10, 2025

·

Stayed 2 nights

It was intolerably hot in the room. The air conditioning was working on heat and it was not possible to change it lower temperature. When I requested help from maintenance the only thing they were able to do is to open the window and promised to resolve the issue next day but nobody did anything, it was the same hot temperature in the room the next day. The staff was completely indifferent to my problem.

8

Joel

Oct 3, 2025

·

Stayed 1 night

Everything was good except the noise in the room. Or should I say coming from outside the room. The walls and windows may as well been made out of paper and air. From the traffic and construction outside to being able to hear the room next door open and close their silding glass door to the bathroom.

6

Judith

Aug 29, 2025

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Stayed 1 night

Unsecured Wifi? Really? How cheap are you to put every one of your guests at risk!

10

Marisa

Sep 7, 2025

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Stayed 1 night

The rooms were spacious, clean and modern without carpet. The location is near the Byward Market and the Rideau Centre. Our room faced Rideau Street so you could hear the noise of the vehicles driving by so if you are a light sleeper ask for a room not facing this street.

10

Khari

Oct 5, 2025

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Stayed 3 nights

The room was lovely. Very clean and spacious. The front desk staff and restaurant staff are very nice. The hotel is conveniently located.

8

Jenish Jessen

Jul 27, 2025

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Stayed 1 night

Everything was good except for no lock for the washroom

6

Dan

Aug 18, 2025

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Stayed 1 night

Clean room. Good parking at hotel but no AC. It gets hot in the rooms on the top floors and noisy if window is left open. Other then that good experience

6

Cheng

Jul 1, 2025

·

Stayed 2 nights

property is clean but the only thing we didn’t like is the bathroom door which is a frosted glass sliding door.for us there’s not much privacy if u use the bathroom and when we came back from dinner outside, the bathroom ceiling was leaking so badly.we came back late night and tired hoping we can relax right away but instead we have to packed our stuff to move to other room.quite frustrating for us.

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Service

Service is widely praised as friendly, welcoming and accommodating, with smooth check-in. A few guests reported lapses during incidents or maintenance problems, but these appear uncommon.

Related guest reviews

10

Sabrina

Oct 13, 2025

·

Stayed 1 night

Staff was AMAZING! We had just come from a bad experience with another hotel and the AC stepped up and provided us with the best and most welcoming experience.

10

Aya

May 31, 2025

·

Stayed 1 night

Wonderful experience at a new hotel! This is a new hotel, and everything felt fresh and modern. The location is excellent, and the staff were extremely nice and helpful. I had to extend my stay for an extra night, and they went above and beyond to assist me. The room was clean and comfortable. I absolutely recommend staying here

8

Jasmin

Jan 26, 2026

·

Stayed 1 night

Great hotel! Friendly staff.

6

Marina

Oct 10, 2025

·

Stayed 2 nights

It was intolerably hot in the room. The air conditioning was working on heat and it was not possible to change it lower temperature. When I requested help from maintenance the only thing they were able to do is to open the window and promised to resolve the issue next day but nobody did anything, it was the same hot temperature in the room the next day. The staff was completely indifferent to my problem.

10

Heidi

Sep 1, 2025

·

Stayed 3 nights

Staff at the bar were super friendly, and had some good dinner/ things to do suggestions. We got an upgrade without asking and we were very happy with the front desk, thank you. Hotel is beautiful, elegant and close to the market.

6

Mark

Dec 6, 2025

·

Stayed 1 night

Had a big interruption in sleep as fire alarm in the room went crazy, tried calling front desk several times but to no avail, my wife and friend with me went outside to investigate and found that there was a big evacuation ongoing with no announcement whatsoever. Total neglect from hitel staff.

10

Robert

Jan 15, 2026

·

Stayed 3 nights

Friendly staff

10

Imani

Dec 1, 2025

·

Stayed 2 nights

I had a comfortable trip, with an easy check in and out process. The staff were kind and accommodating!

10

Zak

Jul 19, 2025

·

Stayed 2 nights

Sam was fantastic

10

Sandra

Sep 7, 2025

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Stayed 1 night

The staff was very friendly and helpful. I haven't seen such overall friendliness and helpfulness from a staff at a hotel in a long time.

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Location

Very central and walkable to ByWard Market, Parliament Hill and shopping. However, many note a gritty environment with visible homelessness and dirty sidewalks, and some felt unsafe at night.

Related guest reviews

10

Asa

Oct 1, 2025

·

Stayed 1 night

Vårt rum var otroligt fint. Skön säng och läckert badrum. Trevligt bemötande av receptionen. Bra parkering under hotellet. Det enda minuset som inte alls har med hotellet att göra är att det är lite ruffigt runt om.

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8

Ken Fai

Aug 22, 2025

·

Stayed 1 night

The hotel was new and clean. Only real problem was the location. There are a lot of homeless people around. Otherwise close to byward market and parliament

10

Romolo

Sep 8, 2025

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Stayed 1 night

Convenient location, close to Parliament Hill and Byward market.

10

Todd

Sep 1, 2025

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Stayed 1 night

Very professional front desk staff. Everything was beautiful in this brand new hotel. The environment right outside its front doors, however, remain filthy and unsafe. Fentanyl addicts everywhere and the next morning you see aid and naloxalone being administered to the zombies. Although, it's perfectly situated in the Byward Market, the area around the hotel is ruled by the addicts after sunset, no tourists to be seen.

6

Esra

Oct 4, 2025

·

Stayed 3 nights

Location is very rough and filled with homeless people. The hotel’s parking is very limited and was full every night. The beds and pillows are not comfortable at all and the sliding bathroom doors lack privacy. Although, the hotel looks aesthetically appealing and is quite new, the location, parking issues and uncomfortable bedding made it difficult to get some rest

8

sandra

Jul 31, 2025

·

Stayed 2 nights

Beaucoup d'itinérants dans le secteur

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8

Lisa

Aug 30, 2025

·

Stayed 3 nights

The staff were very helpful, professional, and friendly. And the rooms were beautiful. The parking spots are tight, and not guaranteed if you’re choosing to leave throughout the day. We were able to secure a spot every day, but it is a consideration. The surrounding area felt unsafe, especially in the evenings, as there were quite a few individuals struggling with homelessness and visibly struggling with substance abuse. This may be something to consider, depending on your comfort level. Again, the hotel itself was very nice.

10

Danielle

Jul 16, 2025

·

Stayed 2 nights

The hotel had a great location in terms of being able to walk to many nearby restaurants/Byward market/Parliament Hill/other sights. Downtown Ottawa is not the cleanest so always good to be aware of your surroundings. The hotel itself was great, clean and spacious room. Indoor pool. Gym equipment seemed all new. The laundry services were higher than average.

10

Nancy

Oct 15, 2025

·

Stayed 1 night

Great location for walking to museums and market.

4

Homer

Sep 7, 2025

·

Stayed 4 nights

Thought location would be good, which it was bit unfortunately did not realize the homeless issue in downtown Ottawa.

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Dining

On-site restaurant and bar receive positive feedback, and some enjoyed breakfast and room service. However, breakfast is often not included or considered pricey, and several guests reported slow service.

Related guest reviews

10

Manisha

Jul 7, 2025

·

Stayed 1 night

Parking was expensive ($35) and breakfast was not included. Otherwise no complaints.Alot better looking from inside compared to competition since this is newer.

10

Marisol

Oct 15, 2025

·

Stayed 1 night

Yes room and bar are good

10

Mary

Oct 16, 2025

·

Stayed 2 nights

new and clean room, convenient location, helpful staffs, bar and restaurant menu good, comfortable lobby.

10

Elizabeth

Jul 28, 2025

·

Stayed 2 nights

It was spacious and quiet. It had all a traveler could ever need. The food was delicious as we ordered room service for breakfast and a supper.

10

Heidi

Sep 1, 2025

·

Stayed 3 nights

Staff at the bar were super friendly, and had some good dinner/ things to do suggestions. We got an upgrade without asking and we were very happy with the front desk, thank you. Hotel is beautiful, elegant and close to the market.

10

Shaun

Nov 18, 2025

·

Stayed 2 nights

Nice, big, comfortable room. Breakfast was good, but expensive. Overall, good stay.

10

Roy

Oct 29, 2025

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Stayed 1 night

The restaurant was so beautiful, the service was great and kind. Beverages and food hit the spot.

8

Denis

Aug 17, 2025

·

Stayed 2 nights

Lit confortable Je ne recommande pas le restaurant du moins pour le petit déjeuner.

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6

Lynne

Aug 14, 2025

·

Stayed 2 nights

Food options were limited. Took 45 minutes to get eggs in the restaurant at breakfast. They couldn’t make an espresso properly even with fancy new machines. Bed linens are scratchy but comfortable bed. The air conditioning kept going out and the weather was 30 degrees Celsius. It seemed like it was a new hotel but the staff is not yet trained properly. Area around it is very sketchy.

10

Kaitlin

Sep 24, 2025

·

Stayed 1 night

Super easy check in, friendly staff, impeccable and spacious room with a great view. The only mediocre thing about this hotel is their breakfast but I’d definitely stay again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $256	18 $191	19 $252
20 $221	21 $307	22	23 $536	24 $267	25 $203	26 $360
27 $184	28 $237	29 $268	30 $268

Su	Mo	Tu	We	Th	Fr	Sa
				1 $191	2 $180	3 $189
4 $184	5 $306	6	7 $345	8 $184	9 $172	10 $180
11 $161	12 $161	13 $214	14 $306	15 $230	16 $217	17
18 $177	19 $247	20 $537	21 $537	22 $299	23 $226	24 $188
25 $176	26 $261	27 $314	28 $276	29 $207	30 $172	31 $172

AC Hotel by Marriott Ottawa Downtown

About this property

Location

Room options

Room, 1 King Bed, Roll-In Shower

Room, 2 Queen Beds, Roll-In Shower

Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed

Guest reviews of AC Hotel by Marriott Ottawa Downtown

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about AC Hotel by Marriott Ottawa Downtown

Prices for upcoming dates