Name: Best Western Des Plaines O'Hare
Address: 1231 Lee Street, Des Plaines, Illinois, United States of America, Des Plaines, Illinois, US
Price range: $84–$186 per night
Rating: 7.17

What guests think

At Best Western Des Plaines O'Hare, guests describe a budget-friendly stay near the airport with decent free breakfasts and occasionally very clean rooms, but also an older property with frequent maintenance problems and policies that can frustrate check-in and comfort.

Recurring complaints include a long-closed pool, broken or propped-open exterior doors, sporadic elevator issues, thin walls and noise, and inconsistent housekeeping with reports of hair, odors, ants or roaches, and occasional hot-water, toilet, or TV problems. Positives repeated across reviews are friendly staff at times, clean or spacious rooms in some stays, and convenient access to O'Hare, Rosemont, and nearby dining. Expect basic value and location convenience, with notable trade-offs in upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited and often out of order: the indoor pool has been closed for an extended period, several exterior doors and some elevators have been broken or propped open, and keycard access can fail. Parking is mainly at the back and can feel inconvenient or insecure.

Related guest reviews

8

Tiffany

Sep 2, 2024

·

Stayed 1 night

I liked that room itself. I did not like that the gentleman at the front desk said we could go out the side and back doors but couldn’t get in them, just to find out all of them were propped open making it easy for anyone guest or not to enter the premises.

6

YUNUS

Sep 3, 2024

·

Stayed 2 nights

They said construction on pool but it looked fine but no water. Breakfast was not that good. Security was bad. Card readers on doors were not working and doors were kept open using stone

2

Sherelle

Dec 10, 2025

·

Stayed 1 night

My keycard Didn’t let me in on the back I had to walk all the way around to the front it was snowing really bad

2

Mary

Nov 15, 2024

·

Stayed 1 night

I understand you get what you pay for, but cleanliness & safety should be expected! I booked 2 rooms, upon arrival there were 2 other people waiting to speak/check-in… only the front desk person had been in the bathroom for some time. The woman standing in line presented a plate of breakfast food she found in her microwave, it wasn’t hers! This was the 2nd room they moved to, this set the tone. We were told ALL exit doors within the building do not work and that the only door to use is the main entrance. Parking is in the back of a long narrow building, so you would need to walk around the whole building to get in, which is extremely inconvenient, potentially unsafe, not to mention it was pouring rain! But good for us, BRICKS were used to prop open all exit doors, doors that are supposed to be locked for our securityl! Not okay! Then we take the smelly dirty elevator up to 2nd floor. I walk into my room and this is what I find; windows that don’t shut nor lock obviously, dust so thick within the credenza, next to the dirty fridge, there was a small child’s footprint in the grime! There was hair EVERYWHERE, the “lounge” chair was covered in stains! The cherry on top… the security latch was broken! As we left only 10minutes later, the counter chick was again in the bathroom. The next morning we checkout, the new attendant is again in the bathroom with music blaring. No breakfast food at 830am and the pool was closed, although I wouldn’t of usedy it! Absolutely unacceptable!!!!

2

Jennifer

Jul 25, 2025

·

Stayed 4 nights

Elevator was out and pool had no water

6

Gianna

Oct 13, 2024

·

Stayed 1 night

I thought it was a decent experience. The pool was closed which stinks. All of the doors to get into the building didn’t lock anymore which felt unsafe. Rooms were clean though and breakfast was decent for being free

4

Jason

Aug 5, 2024

·

Stayed 1 night

Pool was out of order and appeared to had been for some time. Parking was in the rear but the 2 rear entrances were “out of order” but nothing appeared to be wrong with the doors. There appeared to be urine in the toilet when we got into the room. Front staff was not overly friendly.

8

Brett

Mar 19, 2025

·

Stayed 3 nights

It was fine for how it was priced but i hated the fact the keycards failed multiple times and had to get reset. But overall was a good stay for what i went for!

10

Nathaniel

Jul 29, 2025

·

Stayed 2 nights

Reliably decent with complementary breakfast. Near the airport and not far from the Rosemont metro station. The pool has been out for years, but we go for the location and the feeling of safety and cleanliness.

2

Ramon

Jul 21, 2025

·

Stayed 2 nights

I was on the third floor and the elevator was down a day No water in the pool

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: multiple reviews note hair in bathrooms, stained linens, odors, trash, or pests (ants, roaches, and occasional reports of bedbugs), alongside others that found rooms very clean. Housekeeping frequency varies, with some stays receiving little or no service.

Related guest reviews

2

Ellis

May 10, 2024

·

Stayed 1 night

The surrounding area looks suspect. All parking in back seem easy target for criminals. Room had bugs on the tolite others flying around. Comforter was dirty with human hair. I

6

Valentina

Sep 2, 2025

·

Stayed 1 night

The staff was really kind and friendly. The room was not very clean.

2

Joseph

Mar 4, 2025

·

Stayed 1 night

Not clean. The garbage in my room had trash from previous person. Loud, I could here everything in the room next to me.

8

Alyssa

Mar 24, 2025

·

Stayed 1 night

The rooms were not very clean. Hair all over the bathroom. Black fuzzy on the bedding. Staff always on personal phone calls. I checked into my room and had just settled in and someone knocked on my door. Another guest was assigned my room and they key they had worked on my door. Very scary. Breakfast was delicious with many different options. Not horrible for what I paid. Works for a night for a concert at Allstate if you are going to drive or uber as it is not walking distance.

2

Tina

Jul 17, 2023

·

Stayed 3 nights

Not a clean hotel! When we first got to our room, it looked like the beds had been made, but the sheets had not been changed. There were crumbs in the bed. The bathtub had not been cleaned. The floors had not been vacuumed. There was a vape pen on the floor. The hallways and elevator looked like they had not been vacuumed in a while. The dumpster outback was overflowing with trash bags on the ground all around it the pool look like it was in desperate need of repair. We did not stay here. Asked for a refund they would not refund us for that day but they did for the next two days so basically I paid for a day stay there and I did not stay there. Manager was rude.

4

Elizabeth

Jul 10, 2025

·

Stayed 1 night

The hotel had an unpleasant odor. The carpets were filthy. There were bags of garbage in the hallway. The pullout bed had unidentified pills laying in it. No sheets for it either. Staff was kind, but completely disengaged. Just an all around gross experience.

6

Rebecca

Aug 7, 2025

·

Stayed 1 night

I had mixed feelings about my stay. The hotel entrance was a bit intimidating and not very welcoming from the outside. Upon arrival, there was a lot of noise and commotion on my floor, and unfortunately, the walls were very thin—you could hear everything going on around you, especially late into the night. The shower was also disappointing, as there was quite a bit of black hair left in the tub and surrounding areas, which made it feel unclean. The pillows were extremely thin, though the bed itself was surprisingly comfortable. If it weren’t for the noise and cleanliness issues, this could’ve been a decent stay overall.

2

Smail

Oct 24, 2024

·

Stayed 1 night

Not clean hotel. Service is terrible for the price . Roaches in the rooms . Very durty machines on the breakfast area . No food is available when it s empty. People get to wait over 45 minutes or leave if they are in hurry. Receptionist is unprofessional. She never stand up to talk to the costumer either she is looking at the computer or not there at all. She never hepl always turning people down if they ask for any help. We get pictures and videos, we wi fill up a report with health department. I can send pictures and videos if it s need .

2

Geonte

Mar 6, 2025

·

Stayed 1 night

Left before pur booking ends. Ended up covered in bites...

2

Michael

Oct 15, 2025

·

Stayed 1 night

Had bed bugs.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and some feel unfinished, with recurring noise from thin walls and nearby trains and reports of firm or uncomfortable beds. Maintenance issues come up, including weak or inconsistent hot water, toilets needing multiple flushes, and TVs or remotes that don’t work as expected.

Related guest reviews

4

Jane

Apr 2, 2023

·

Stayed 3 nights

The first 2 nights of my stay there was not hot water.

6

Alanna

May 27, 2024

·

Stayed 1 night

Fine stay. Room looked clean but tv did not work. No water in pool and breakfast area is very small resulting in not enough room for everyone to eat. Nothing horrible to complain about but expected a bit more for the price.

8

Elliott

Aug 25, 2025

·

Stayed 1 night

liked the staff and the breakfast. Close to noisy railroad.

4

Steven

Feb 28, 2024

·

Stayed 1 night

Room smelled and bed was very uncomfortable. Felt and heard the springs in the mattress

4

Linda

Sep 6, 2025

·

Stayed 1 night

Room was ok, found unknown red pill on the floor. TV difficult to work, it requires 2 remotes. Toilet must be flushed more than once for waste to go down completely. Front desk staff seemed incompetent, confusion charging correct credit card. Refused to give me a receipt said receipt would come from Expedia not them.

8

SABINO

Oct 14, 2025

·

Stayed 1 night

Room was unfinished, baseboards removed

2

Vincent

Jan 14, 2023

·

Stayed 19,369 nights

The room was fine but the walls were so thin I could hear the television from the person next door. Then, the person above me was so noisy and kept dropping things and running around that it was hard for me to sleep. This was one of the worst hotels from that perspective. The room was fine but I will never stay there because the quality of the building is so incredibly poor.

4

Carrie

Dec 19, 2024

·

Stayed 2 nights

I had to be moved from a king bed to two queen because the remote won’t work and no one knew how to fix it. In the new room you could hear the people above my room all night walking around. The maid came in and folded the bathroom floor mat but that was it, didn’t make the bed, didn’t restock anything. The only good thing about this place was the young man working the front desk in the evenings.

6

James

Jun 24, 2025

·

Stayed 1 night

Water pressure in the shower was nothing more then a light rain and average at by. I asked for a lower level room, due to a handicap and they put me on 3rd floor. The elevator is in the middle of the building and nothing about it worked well

8

Payal

Sep 24, 2025

·

Stayed 1 night

Our stay was not that great because rooms were too old. We didn’t had a feeling that we are staying in a hotel with that old and broken from inside the rooms. Price is almost same as all the other hotels in Niles, Illinois area. But hotel itself was too old to stay.

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Service

Service is mixed: some guests highlight accommodating, friendly front desk and housekeeping, while many report rude or inattentive staff, slow or confusing check-in, deposit disputes, and limited response to issues during a stay.

Related guest reviews

6

Nolan

Oct 21, 2024

·

Stayed 2 nights

We have stayed at this property previously and have no issues. But this time we had one. I booked this online and had stated we would pay at the property when we arrived. I had my bank credit card on file with Hotels.com but was using a different card for the room once arrived, as we have done prior. I informed the desk when we arrived of this, and they scanned my Discover card for the charges. But to my dismay, after we checked out and returned home, they went ahead and charged my bank card and not my Discover card as I had asked. As we normally stay here when we come to town, this is unacceptable and we will not be using this hotel in the future. Be wary when booking here.

4

Emily

Jul 7, 2024

·

Stayed 2 nights

Beds were fine. The pool was closed, back door to parking lot didn't work, hallways smelled musty and the room wasn't much better. Could easily hear people in rooms above and next door, and the windows were single pane glass that let in all the traffic noise. I would not stay here again.

10

Joy

Jul 7, 2024

·

Stayed 1 night

The person at the front desk was very accommodating to us. We asked if she could hold our luggage since we had traveled all night but the room wasn’t ready. She did. we got here in the morning and check in is at 2 pm. She saw us in the lobby and told us that a is being cleaned right then and we could check in early!

10

Emiliano

Mar 21, 2025

·

Stayed 3 nights

The staff was amazing the ladies in the dining area were wonderful!!! The room was nice and spacious. It was a convenient area shopping restaurants, and the Allstate Arena was about 10 minutes away, so it was perfect for me and my husband I would definitely return on my next visit 10 out of 10.

10

Ashley

Jan 27, 2025

·

Stayed 1 night

I loved how they let ys get our stuff together and didnt pass judgment especially MJ he and the housekeeping were so good abd so was maintenance. They were very good to us. We were goig through something bad. Our company left us stranded there and they helped us as much as they could with everything. I applaud The hope that they gave us I like the way they treated us the rooms were clean it smell great it wasn't out of date things up in the room it didn't smell like mothballs it's not your typical smelling hotel the rates were great they just helped us so much they wouldn't above and beyond approach and none of this stuff not none of the front desk that have looked at us like we were not human like most hotels do they turn up their nose at you and they treat you really bad even though they don't know what you're going through and it was good to be around that staff when we were going through things and they helped us a lot with everything that gave us a late checkout it was wonderful for the most part I think of if it hadn't been for their patients we would have been more stressed out but I think them very much the whole hotel thank you.

2

Miqdad

Jul 30, 2024

·

Stayed 2 nights

Started with the receptionist , she was so rude, when checking us in, we reserved 4 rooms and while she checking us she was on the phone at the same time giving us no respect or attention and kept talking to the point we didn’t know if talking to us or to the people on the phone. So not welcoming at all period. Room service was bad , didn’t clean the room, we stayed two nights didn’t even touch the beds. Smell bad all over. Rude staff . Accept the receptionist who checked us out on Monday morning , she was not.

10

Tricia

May 25, 2024

·

Stayed 1 night

I just really love the staff here! Everyone is so helpful and accommodating and pleasant. Unlike most hotels they have a very good team here… I highly recommend the DesPlaines location.

6

Dharani

Mar 23, 2025

·

Stayed 3 nights

I stayed for three nights and didn’t receive room service even once—not even a check-in. The blankets were super flimsy, and honestly, I expected at least a complimentary water bottle in the room. For the price, the amenities felt lacking. On the brighter side, the breakfast was solid and the staff were friendly, which I appreciated. But overall, the experience could’ve been much better with a little more attention to comfort and service.

4

Asko

Feb 27, 2025

·

Stayed 1 night

The blonde woman who is a bit rude at the reception

4

David

Mar 2, 2024

·

Stayed 2 nights

Front desk personnel were rude and short with me multiple times. Bathrooms in common areas were out of order, as was the pool. TV was not synced to remote. Asked to have it fixed and front desk said Ishould have reported the issue sooner. That staff attending to those needs leave at 3 p.m. daily (I reported it about 2:20 p.m.) Called from my room at 2:40;p.m. as a 2nd request. Was told staff was gone fo the day. So I asked why staff was allowed to leave early. The line disconnected. 5 minutes later, there was a knock on my door; it was the front desk clerk (female) and someone from housekeeping. They were able to sync the remote and TV. Customer service was horrible. Likely not going back.

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AI-generated summary based on recent guest reviews

Location

Convenient for O’Hare, Allstate Arena, and nearby dining, with several reviewers citing easy airport access. Some found the area hard to spot or less appealing, and train or traffic noise can be noticeable.

Related guest reviews

6

AnneMette

Apr 9, 2024

·

Stayed 2 nights

No frills but it was very clean and if you need to stay in Des Plaines it’s the only option. Not far from the train station (a mile) and a Starbucks but there is nothing otherwise right there.

8

Angie

May 30, 2025

·

Stayed 1 night

It was clean and close to airport. Breakfast was not ready at 6:30 and I had to leave for a flight. Had the best burger at a pub across the street easy walk.

8

Patti

Mar 1, 2025

·

Stayed 1 night

Kind of hard to find

8

Tomoki

Jan 29, 2025

·

Stayed 1 night

Close to ORD, convenient for transit overnight.

8

Elliott

Aug 25, 2025

·

Stayed 1 night

liked the staff and the breakfast. Close to noisy railroad.

2

Ryan

Aug 16, 2024

·

Stayed 1 night

Do not stay here if you can help it. Very shady happenings in the parking lot. We did not feel safe taking our kids inside. Look elsewhere.

8

Yuna

Sep 14, 2024

·

Stayed 2 nights

Affordable price, easy access from airport and public transportation, comfortable matress and breakfast was nice. The best part was there were lot of dining choices in walkable distance. Overall good choice for a budget traveler.

8

scott

Oct 30, 2024

·

Stayed 5 nights

Great location

8

John

Sep 15, 2025

·

Stayed 1 night

It's a nice place to stay in the Chicago area. The place is a little hard to see off the road.

6

Wendell

Oct 3, 2024

·

Stayed 1 night

Not in the best part of town.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many praise the complimentary hot options and variety, while others report disorganization, cold or unappealing items, limited seating, or hygiene issues.

Related guest reviews

10

Joseph

May 27, 2025

·

Stayed 2 nights

A clean, well maintained, and friendly hotel. The breakfast was a little disorganized but offered a variety of foods.

8

Elliott

Aug 25, 2025

·

Stayed 1 night

liked the staff and the breakfast. Close to noisy railroad.

10

Stephanie

Apr 23, 2025

·

Stayed 1 night

The area around the property looks kind of shady but once you go inside the property it looks very nice. The service is very good and everyone is super polite. The breakfast is very good and they offer a good variety of items. Our check in and out was easy and convenient.

2

Michelle

Apr 7, 2025

·

Stayed 2 nights

Could hear everything!!!! Couldn’t sleep. The TV was a nightmare to figure out. The breakfast wasn’t all that good. The signs outside said park at your own risk which made me a little worried.

4

daryll

Apr 12, 2025

·

Stayed 1 night

Pool was not filled. It advertises a pool on your app. Only AFTER I book I was told pool wouldn’t be available I couldn’t cancel booking. Water in shower never got hot. Hallway smelled like smoke.

6

Todd

Sep 22, 2025

·

Stayed 1 night

Pool was empty. Breakfast was less than adequate. Slipped it altogether

10

darwin

Jun 5, 2025

·

Stayed 1 night

Great breakfast

2

Regaining

Mar 23, 2025

·

Stayed 2 nights

This place doesn't deserve to be called a Best Western. Bed sheets needed to be replaced, pool looks permanently closed, despite it being listed as a current amenity on both their website and Expedia. Breakfast bar had bugs present and dirty juice dispensers that left black specs in the juice. It was so bad i left after one night despite booking 2 nights. Do NOT recommend.

2

Dianne

Oct 30, 2023

·

Stayed 1 night

1st there was no toilet paper in the room. Woke up in the middle of the night and was told to come downstairs to get some. The staff was extremely rude saying I should have checked. Then no breakfast!!! Myself and many others were left with no breakfast because we were there at 10. The front desk told us we should have come at 6:30!!! What?? I booked due to free breakfast. Extremely rude and lazy staff .... I can't stress that enough.

8

Hillary

May 28, 2024

·

Stayed 1 night

Room was clean. We had enough towels. The coffee maker is a really tiny one. Makes 1 small cup of coffee. The microwave hardly worked. Breakfast was fine. Plenty of options. The pool was shut down. They allowed us to check in late with no extra fee . No fee for parking. All the other hotels by Allstate arena charged for parking. It was fine for a 1 night stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$82
February	$87
March	$83
April	$95
May	$110
June	$120
July	$132
September	$96
October	$107
November	$89
December	$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $128	16 $128	17 $127	18 $134	19 $132
20 $87	21 $84	22 $87	23 $102	24 $101	25 $182	26 $168
27 $87	28 $93	29 $89	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $152	3 $152
4 $110	5 $119	6 $110	7 $108	8 $111	9 $184	10 $186
11 $112	12 $104	13 $111	14 $113	15 $113	16 $133	17 $131
18 $110	19 $110	20 $110	21 $110	22 $110	23 $128	24 $128
25 $110	26 $110	27 $110	28 $110	29 $110	30 $123	31 $123

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (With Sofabed)

Standard Room, 1 King Bed, Hot Tub

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Bathtub (With Sofabed)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Des Plaines O'Hare

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