Name: Holiday Inn Express & Suites Chicago O'Hare Airport by IHG
Address: 3001 South Mannheim Road, Des Plaines, Illinois, United States of America, Des Plaines, Illinois, US
Price range: $120–$503 per night
Rating: 8.6

What guests think

At Holiday Inn Express & Suites Chicago O'Hare Airport by IHG, travelers often praise clean, modern, spacious rooms, friendly staff, and a satisfying free breakfast, plus a convenient location for O’Hare flights, the rental car center, and Allstate Arena.

Common drawbacks include no airport shuttle and a daily parking fee. Some guests report traffic or restaurant noise, elevator outages, slow check-in, and inconsistent housekeeping or towel service. The pool is small and sometimes dirty, and the gym is basic. Expect a clean, convenient airport stay with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a small pool and a basic gym, and several reviews note elevator outages. There is no airport shuttle and on-site parking carries a daily fee.

Related guest reviews

8

James

Jul 19, 2025

·

Stayed 1 night

The only gripe is the traffic noise that was relatively loud outside the window. A main road runs by the hotel. I was still able to sleep, but was also dead tired. Might be a problem for light sleepers. The gym is mostly a cardio station. No resistance machines and few dumb bells that only go up to 45 lbs. Otherwise, would recommend this.

8

Christopher

Apr 14, 2025

·

Stayed 3 nights

Excellent stay and clean. Breakfast was good. Only drawbacks were the USB outlets in the room had like fallen into the wall and were unusable, so I was unable to charge my watch and only one device at a time. The hotel does not have a shuttle to the airport, which is a bit odd. However, its walkable to the RCC if you are using the CTA Train. They also charge $20.00 per day for parking, so since I did not rent a car I didn't have an issue. However if I had a vehicle, that would actually be the reason in why I would not stay here-I got a great price but the parking would push it to the price of higher-end options. Without a vehicle, if you are using the Light Rail or Metra to get around the city, this hotel is great and an excellent value-Will stay here again if I have the same arrangement.

8

Olivia

Jun 8, 2025

·

Stayed 2 nights

The room was very spacious and clean. The staff were friendly. I would say the pool wasn't great. The gym has very basic equipment but was useable and clean. The breakfast was basic but good.

6

LAUREN

Aug 4, 2025

·

Stayed 1 night

Hotel website stated there was an airport shuttle. There is NO airport shuttle.

6

TERRENCE

Apr 28, 2025

·

Stayed 1 night

Lots of highway noise Extra charge for parking

8

Ben

Jan 25, 2025

·

Stayed 1 night

Nice hotel. Advertised airport shuttle but did not have one.

2

Gina

Aug 8, 2025

·

Stayed 1 night

Only one elevator worked, needs updated

8

Candi

Aug 26, 2025

·

Stayed 1 night

Pool was nice Breakfast was good Elevators are so slow!

2

ROBERT

Oct 8, 2024

·

Stayed 2 nights

Surprised by 20.00 per day for outdoor parking

8

Gnyana Praneeth

Jul 14, 2025

·

Stayed 1 night

Pool very dirty

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Cleanliness

Many guests describe the hotel as clean, though consistency varies, with occasional reports of dirty bathrooms or hallways. A few reviews also mention pest issues.

Related guest reviews

2

Ashlei

Aug 24, 2024

·

Stayed 1 night

Mynroom had bed bugs

4

Omar

Jan 9, 2025

·

Stayed 4 nights

Room was not fully vaccummed, when I moved a table or ottoman there was dirt & crumbs on the carpet. Bathroom had stains on the walls that I was able to wipe off with a moist paper towel. Coat rack had an abundance of dirt & clumps of dust on top. When i requested the room to be cleaned when i step out, no one came. Had to make multiple requests & when someone finally came late in the afternoon they refused to come in the room because i mentioned I had a cough (only as a warning for the cleaning service to use extra precaution when cleaning) I was given towels & sheets at the door tho. Maybe an explanation to why the room couldn't of had been cleaned would help ease frustration during the stay, or a break down on cleaning policy if someone reports being sick (but i dont see a difference in precautions while cleaning rooms from guest to guest) Beds were clean & the visible areas were wiped down. Couldve been better.

6

Steven

Jul 16, 2025

·

Stayed 1 night

it's easy to get into airport due to the location. Dirty bathroom inside the room, weird hairs on the floor.

10

Edward

Aug 13, 2025

·

Stayed 1 night

Clean Quiet Convenient

10

Mike

Nov 12, 2025

·

Stayed 2 nights

Great staff, clean room, good breakfast

10

Jeffrey

Aug 2, 2025

·

Stayed 2 nights

Very clean hotel with a friendly helpful staff.

6

Jamie

Aug 5, 2025

·

Stayed 2 nights

Bathroom was still dirty with hair everywhere and the breakfast was definitely subpar for a hotel breakfast

2

Charlene

Jun 30, 2025

·

It was lousy we had bed bugs we had no towels no elevator for the whole weekend I have a fibrillator my heart and I had to walk them stairs with a bad help because I fell so I know I did not enjoy it this weekend and we had called in that day because we was running late coming in from out of town and they could have told us that the elevator was out so I could have made the arrangement to go to another hotel so my experience at that location was not good at all

6

Duane

Jul 13, 2025

·

Stayed 5 nights

The area is close to restaurants, gas stations, the airport etc. which is convenient. Hotel Parking is $20 a day extra. The morning staff are extremely helpful. The evening male staff ignore guests or are bothered by them. The rooms are clean but the hallways are not. I bet they haven't seen a vacuum for months. Same debris on the floor between stays. I do not recommend staying on a Saturday as the resturant down stairs has a party which plays load music until 2:00am. Other than that the hotel is ok.

8

Sharon

Jun 7, 2024

·

Stayed 1 night

Overall it's good. The first time we stayed we had garbage in our ice bucket when we arrived, but they fixed it immediately. The second time the big light fixture in the corner was broken as well as part of the fridge. The pool area had a lot of gum stuck around on the floor. The lobby and room was clean and it was quiet for the most part. They also charge an extra $20 just to use the parking lot.

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Rooms

Rooms are modern, spacious, and beds are comfortable. Some guests experienced traffic noise or maintenance issues such as malfunctioning AC, outlets, lights, or casting features.

Related guest reviews

10

Gordon

Nov 30, 2024

·

Stayed 3 nights

The location near O'Hare airport was great for picking up and dropping off at the airport. The breakfast bar was very well stocked with many options, including omelets, hot cinnamon rolls, cereals, oatmeal, and a great coffee machine. The room was clean, but you must request maid service if you want it reset. Parking is $20.00 a day on top of your room rate. Also, the TV in the room shows an option to cast from your device but it doesn't work which is a shame cause the TV channel selection was mediocre. I overheard another family asking about it at the desk, the same as I did. Suggestion to Holiday Inn: if you have a TV that offers casting from a device, install the equipment on the TV that will allow it. I dock hotel 1.5 for the parking fee and the inability to use an option that appears to be available. One more thing, it is near an interstate and our room faced this but it was barely audible especially if the room fan is turned on.

8

Christopher

Apr 14, 2025

·

Stayed 3 nights

Excellent stay and clean. Breakfast was good. Only drawbacks were the USB outlets in the room had like fallen into the wall and were unusable, so I was unable to charge my watch and only one device at a time. The hotel does not have a shuttle to the airport, which is a bit odd. However, its walkable to the RCC if you are using the CTA Train. They also charge $20.00 per day for parking, so since I did not rent a car I didn't have an issue. However if I had a vehicle, that would actually be the reason in why I would not stay here-I got a great price but the parking would push it to the price of higher-end options. Without a vehicle, if you are using the Light Rail or Metra to get around the city, this hotel is great and an excellent value-Will stay here again if I have the same arrangement.

6

Richard

May 7, 2024

·

Stayed 7 nights

Most lights and hair dryer did not work.

8

Olivia

Jun 8, 2025

·

Stayed 2 nights

The room was very spacious and clean. The staff were friendly. I would say the pool wasn't great. The gym has very basic equipment but was useable and clean. The breakfast was basic but good.

10

Elizabeth

Aug 13, 2025

·

Stayed 1 night

We missed our connection through ORD and found a room at Holiday Inn. Even though we got there very late staff was friendly and accommodating and gave us toothbrushes and toothpaste. The beds were comfortable, rooms clean. Some freeway noise but I was able to sleep through it. Great experience in not ideal conditions

10

KISHORE

Nov 5, 2025

·

Stayed 1 night

Looks like new construction, large room with good linen and well equipped toiletries. Check-in was a breeze so was checkout.

6

brian

Aug 3, 2025

·

Stayed 5 nights

Hotel was clean. Our room has several issues. AC gave out 2nd day but they were able to fix it. Our refrigerator wasn’t working. They couldn’t switch our room due to being fully booked. Price was super high for hotel but due to local events in area and scarcity of accommodations nearby

6

Johan

Jul 2, 2025

·

Stayed 1 night

Clean, nice staff, ok breakfast.....but the room faced the highway and the AC was loud. Slept poorly.

10

Derek

Sep 29, 2024

·

Stayed 4 nights

The king room with a shower only was solid. The shower was the best part of the room and the room was clean and well-appointed. The one downfall of the room was having a light fixture outside of the window on the roof of the second floor that lit up and changed colors once it was dark. Also, if you want to go in and out of Chicago from here, I’d recommend renting a car rather than ride share apps or taxis.

8

Andrew

Nov 11, 2025

·

Stayed 2 nights

Breakfast was good room was big and the staff were good

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Service

Many reviews highlight friendly, accommodating staff and helpful support. Others report slow or unprofessional front-desk service and delays with housekeeping or towel requests.

Related guest reviews

4

April

Aug 18, 2025

·

Stayed 2 nights

We had a suite to sleep up to 6 people but only 3 towels were provided. Check-in took almost an hour of waiting in the lobby because there was a line and the staff person was so inefficient and talked too much.

2

Derek

May 14, 2025

·

Stayed 1 night

Staff was completely unresponsive and should not be working the front desk. Don’t even tell us our room number. Zero customer service skills.

10

Benedicto

Oct 4, 2024

·

Stayed 2 nights

Mike was really pleasant. Actually all the staff. Highly recommend

8

Mary

Jun 17, 2025

·

Stayed 1 night

We loved the place and the guy who checked us in on Sunday night! But on Monday morning, my husband went to the front desk to request one add'l bath towel and was told Housekeeping would bring it to the room. I called again about an hour later and was told same thing. It never came.

10

Maria

May 16, 2025

·

Stayed 2 nights

All front desk workers were great. Evening guy even let me use his charger after I forgot mine.

6

Hyacinth

Oct 28, 2024

·

Stayed 3 nights

The room was clean and spacious. The only thing is when we are about to check in around 11:15pm, their system is down and we have to wait 40mins to be able to get to our room. Inconvenient since everyone is tired from the flight. The only thing they offer was drinks from the fridge.

10

Nidia

Oct 8, 2025

·

Stayed 1 night

Staff was really nice and helpful. Thank you for a great stay.

10

Vivian

Aug 10, 2025

·

Stayed 1 night

Our flight was canceled at 2am and I booked a room before we arrived at the hotel. Online would only let me book for the next day with check in at 3. I explained it to the front desk clerk and he was very kind and understanding. He adjusted the check in so that we were able to check in and stay before we had to head back out to the airport first thing in the morning.

6

sandeep

Sep 1, 2025

·

Stayed 3 nights

Staff is terrible and won’t respond for anything. Our phone was not working for our entire stay and they dint care to work on it. The staff won’t even smile at customers. Absolutely terrible staff including the lady who makes pancakes at the breakfast section.

10

Connie

Aug 25, 2025

·

Stayed 1 night

We always enjoy staying at an IHG property - never have any issues. Only stayed one night and all went smoothly including help with taxi back to airport.

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Location

Very convenient for O’Hare, the rental car center, and Allstate Arena, with dining options nearby and access via the airport tram. Some mention traffic noise and a busy road crossing.

Related guest reviews

8

Gregory

Jul 30, 2025

·

Stayed 2 nights

The location is great!

10

Desiree

Apr 29, 2024

·

Stayed 3 nights

The front desk assistants were friendly and willing to help. The breakfast area staff was very attentive and they kept the table clean. The hotel is close to the airport and easy access to the expressway.

10

Carlos

Oct 4, 2024

·

Stayed 3 nights

Walkable to dining, target allstate arena

10

Matt

Sep 9, 2025

·

Stayed 3 nights

Very nice room, lots of food options around, and walking distance from MMF with tram to airport. Would stay here again for sure!

10

James

Jun 8, 2025

·

Stayed 2 nights

Great value option close to O'Hare airport. The property is in excellent condition and very clean, and the room I had was comfortable. The free daily breakfast was good - not a huge spread but more than enough to get me going for the day. There is no shuttle service from the airport but note that you can take the O'Hare airport transit system from the terminals to the rental car centre, and walk a couple of blocks from there - it's flat all the way so easy to do with luggage. Overall I was very satisfied.

10

Julia

Mar 24, 2025

·

Stayed 3 nights

This is our third time staying here for a concert at Allstate Arena. We love it and will continue to come back! The venue is a short walking distance away, and there are great food options that are both walkable and drivable.

8

Denise

Mar 26, 2025

·

Stayed 1 night

The best part of this hotel is you can get there from ORD by taking the terminal train to the multimodal center near parking and rental car places and then walk about 8 minutes to the hotel. You gotta cross four lanes without a cross walk, but it's doable, for the bold. Otherwise, the room, facilities, etc are fine.

8

Jane

Mar 31, 2025

·

Stayed 1 night

Good option for quick one night stays before a flight. Surrounding area/neighborhood was a little sketchy, and the highway noise was actually terrible. But a great value and a clean, pleasant room nonetheless.

10

Laura

Mar 22, 2025

·

Stayed 1 night

Nice and convenient to the airport!

10

Tomiko

Nov 4, 2024

·

Stayed 1 night

Great place to stay, close to the airport

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Dining

The free breakfast is widely appreciated and often cited as a positive. Some guests found the selection limited or not refilled late, and a few wanted more options.

Related guest reviews

10

James

Jun 8, 2025

·

Stayed 2 nights

Great value option close to O'Hare airport. The property is in excellent condition and very clean, and the room I had was comfortable. The free daily breakfast was good - not a huge spread but more than enough to get me going for the day. There is no shuttle service from the airport but note that you can take the O'Hare airport transit system from the terminals to the rental car centre, and walk a couple of blocks from there - it's flat all the way so easy to do with luggage. Overall I was very satisfied.

10

shakur

Aug 7, 2025

·

Stayed 1 night

I would like more options for vegans

8

Janiza

May 28, 2025

·

Stayed 1 night

Holiday inn express was our firstbchoice every time we travel. First few stays itbwas excellent but recently, the service has changed. The Front desk are busy doing other task while keeping the gueat waiting in line. The breakfast was different and they dont refill once food is done. Thats why i give it three points only

10

Angela

Jun 30, 2025

·

Stayed 1 night

Perfect for our stay. Very clean, comfortable bed and linens. Staff was very polite. Breakfast area was kept very clean and tidy and the coffee and items for breakfast were delicious! Highly recommend staying at this hotel.

10

Craig

Aug 12, 2024

·

Stayed 1 night

Attended a concert at the Allstate Arena. This location was very close, clean, and very friendly service. Only downfall was that breakfast ended at 9:00 (Monday). Wish it would be available a little later.

8

Preeti

Jun 10, 2025

·

Stayed 3 nights

Great breakfast! Clean rooms. I wish they put trash can liners in the bathroom. I’d highly recommend. We didnt use the pool or other amenities because were mostly exploring places but but overall the hotel is clean and good value.

10

Mike

Nov 12, 2025

·

Stayed 2 nights

Great staff, clean room, good breakfast

8

Andrew

Nov 11, 2025

·

Stayed 2 nights

Breakfast was good room was big and the staff were good

6

Jamie

Aug 5, 2025

·

Stayed 2 nights

Bathroom was still dirty with hair everywhere and the breakfast was definitely subpar for a hotel breakfast

8

Alex

Oct 17, 2024

·

Stayed 2 nights

Except $20 per night parking fee I liked the hotel. Good breakfast but they ante not refilling the dishes after 9AM (weekend). So if you need to taste all food varieties come around 8AM.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$97
February	$104
March	$118
April	$135
May	$153
June	$154
July	$158
August	$153
September	$149
October	$150
November	$129
December	$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $503	16	17 $193	18 $163	19 $182
20 $123	21 $130	22 $136	23 $170	24 $182	25 $167	26 $172
27 $129	28 $120	29 $127	30 $125

Su	Mo	Tu	We	Th	Fr	Sa
				1 $177	2 $210	3 $199
4 $138	5 $157	6 $171	7 $200	8 $226	9 $254	10 $249
11 $193	12 $170	13 $166	14 $160	15 $171	16 $170	17 $167
18 $158	19 $153	20 $164	21 $163	22 $171	23 $156	24 $160
25 $135	26 $156	27 $154	28 $162	29 $169	30 $163	31 $141

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Standard Room

Standard Room, 1 King Bed, Hearing Accessible

Single Room, Multiple Beds, Hearing Accessible

Basic Room (Specialty)

Standard Room, 2 Queen Beds, Hearing Accessible

Basic Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

Basic Room, 1 King Bed, Hearing Accessible

Standard Single Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Basic Room, Multiple Beds

Standard Room, 1 King Bed

Basic Single Room, 1 King Bed with Sofa Bed, Mobility Accessible (Roll-In Shower)

Single Room, Multiple Beds, Mobility Accessible (Accessible Tub)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Chicago O'Hare Airport by IHG

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