Is parking available at the property?

Free self-parking is available on-site, but parking is limited and height restrictions apply.

Does the property allow pets?

No pets are allowed at the property, including service animals.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 5:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available for a fee and should be arranged in advance.

Are airport shuttle services available?

Airport shuttle services are available for a fee of AUD 50 per person (one-way) and AUD 35 for children aged 2 to 11 years. Guests must contact the property 72 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer?

The property has limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The property is located next to a golf course and is within a 5-minute drive of Four Mile Beach and Wildlife Habitat. It is approximately 2.6 miles from Flagstaff Hill and 2.8 miles from Crystalbrook Superyacht Marina.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is accessible from 7:00 AM to 9:00 PM. The pool is seasonal and may be subject to operational hours.

What are the policies for guests staying with children?

Children are welcome at the property. Children up to the age of 3 years can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for a fee of AUD 10 per day, and rollaway beds can be provided for AUD 35 per day. Advance request or confirmation is required for these additional beds.

Pool Resort Port Douglas - Perfect Getaway

What guests think

Across recent reviews, travellers praise Pool Resort Port Douglas for its stunning, extensive pools and friendly, helpful staff, highlighting spacious, modern apartments that suit families, with many enjoying direct pool access or private plunge pools.

Cleanliness receives strong notes, and units are generally well equipped for longer stays. Common drawbacks include very soft mattresses, some dated or worn furnishings, early morning light due to limited blackout blinds, occasional hot-water or ventilation quirks, and the location being a bit away from the town centre. Expect a relaxed, quiet resort stay with generous apartment living.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The standout is the long, expansive pool, with many units offering swim-out or private plunge pools. Apartments also provide practical kitchens and laundry facilities.

Related guest reviews

10

Rebecca

27 Jul 2025

·

Stayed 6 nights

Absolutely beautiful pool and surrounding gardens. Swim up room sensational for families to relax and direct access ti the pool. Host Heather and her husband were so helpful and very informative with activities in the area also delightful to deal wirh. Definately will return.

10

Linda

10 Oct 2025

·

Stayed 5 nights

The pool was amazing

10

Kristina

20 Oct 2025

·

Stayed 8 nights

The plunge pool in our villa was amazing

10

James

11 May 2025

·

Stayed 3 nights

Great facilities for cooking and washing - really appreciated when you’re away from home for a while!

10

Steve

13 Nov 2025

·

Stayed 7 nights

Clean rooms, excellent staff and the pool was amazing!

10

Craig

16 Sept 2022

·

Stayed 5 nights

Pool was amazing. We had a 3 bedroom unit with plunge pool and cannot fault it. Well appointed unit. The large pools are great and crystal clear and plenty of sunloungers available. Staff were great and accommodating

10

Katie

11 Oct 2025

·

Stayed 7 nights

A great place to stay. Apartments are really large. Pool facilities fabulous. Staff have lots of information on activities to do in the area as well.

8

zoe

24 Jul 2025

·

Stayed 7 nights

We enjoyed our stay at Pool. The pool was large and clean. Our 2 bedroom apartment was upstairs overlooking the pool. The second bedroom was small with no bedside tables or a lamp. The kitchen was well stocked with appliances and the laundry was useful. It’s a long walk to town so we were happy we had a hire car. The walk to the beach is about 10/15 minutes.

10

natalka

11 Jul 2024

·

Stayed 5 nights

Spacious, modern property that was perfect for our family of five. The 3 bedroom apartment with plunge pool was a great size with plenty of space. The lounge furniture was a little worn and only accommodated 4 people comfortably, not enough space for the 5 of us. A larger couch for a 3 bedroom apartment would be more practical if accommodating up to 6 people.. The property is approx a 40 minute flat walk into the main street of Port Douglas. Alternatively, you can pay a shuttle service to take you there and back if you don't like walking or don't have a car. The staff were very friendly and helpful throughout our stay The large pool area was clean and well maintained. A very enjoyable stay overall!

10

Mudassar

29 Nov 2022

·

Stayed 5 nights

We stayed in the 3 bedroom plunge pool with our family. It was so beautiful and comfortable. The kitchen, appliances, washer, and dryer were so helpful for us. The outside pool is so lovely and having the plunge pool was amazing. The staff at the pool are so kind, welcoming and helpful. Highly recommended.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe rooms and grounds as very clean and well maintained, with pools kept clear. A few note minor wear in some furnishings.

Related guest reviews

10

Dianne

19 Nov 2025

·

Stayed 4 nights

Beautiful property, lovely staff, very nice pools-room was clean with ample space for the 3 of us. Can’t wait to head back-very special part of Australia.

8

Lauren

28 Aug 2025

·

Stayed 4 nights

Beautiful pool stretching the length of the property. Some areas of property showing some wear and tear, but overall a pleasant place to stay.

8

Simona

27 Jul 2023

·

Stayed 3 nights

Nice and modern resort with easy access to the pools. Very nice and friendly staff. Spotless clean. Perfect for couples, family with kids, young people.

10

Steve

13 Nov 2025

·

Stayed 7 nights

Clean rooms, excellent staff and the pool was amazing!

10

Lorelle

11 Nov 2022

·

Stayed 5 nights

First time staying here and will definitely be back, pool was awesome, apartment was clean and presented as per the pics online, views in the evening were lovely.

10

DORIS

20 Oct 2023

·

Stayed 5 nights

Loved the hotel, the big open spaces of our accommodation the beds were great, the place was so nice and clean had all the best amenities the view was amazing the pool was incredible. LOVED IT ALL

10

Plamen

12 Sept 2025

·

Stayed 10 nights

Very clean and spacious rooms. Good location away from the noise. Direct access to the pool. Very well managed. Friendly and helpful staff. Once again credit to the manager and staff for the excellent service. I will highly recommend this facility. Thank you very much.

10

natalka

11 Jul 2024

·

Stayed 5 nights

Spacious, modern property that was perfect for our family of five. The 3 bedroom apartment with plunge pool was a great size with plenty of space. The lounge furniture was a little worn and only accommodated 4 people comfortably, not enough space for the 5 of us. A larger couch for a 3 bedroom apartment would be more practical if accommodating up to 6 people.. The property is approx a 40 minute flat walk into the main street of Port Douglas. Alternatively, you can pay a shuttle service to take you there and back if you don't like walking or don't have a car. The staff were very friendly and helpful throughout our stay The large pool area was clean and well maintained. A very enjoyable stay overall!

10

Louise

23 Jan 2024

·

Stayed 7 nights

Amazing hotel, highly recommend staying here. The staff were lovely and very helpful. Room was very clean, modern and spacious. Pool was really clean and had crystal clear water. Big enough to not feel crowded even if there were lots of people in it at the same time. The local shuttle bus would pick you up from the hotel right outside of reception which was really handy. I will definitely be returning.

10

Kelly

1 Jan 2023

·

Stayed 5 nights

Loved everything about The Pool Resort. Great location in quiet streets, 5 min scooter/drive into Port Douglas. Very spacious 3 bed plunge apartment perfect for a family of 5 with 2 bathrooms and very large living dining kitchen open plan. Very long wide hallway from front entrance past bedrooms and bathrooms. Great decor, very clean, plenty of lounge/dining chairs etc for the whole family without being on top of each other. Our apartment overlooked golf course, very relaxing and quiet with little outdoor area to sit. Plunge pool was small but handy having at your door. Main pool went forever, the biggest I've ever seen anywhere, plenty of space so you can lounge around. Very clean apartment and all facilities maintained well. Awesome to have scooters available on site, easy cruise around local area and into PD. Cannot fault anything about this place and would recommend to anyone visiting PD.

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AI-generated summary based on recent guest reviews

Rooms

Apartments are generally spacious and modern, with some offering pleasant views and layouts that suit families. Recurrent negatives include very soft beds, limited blackout blinds, and occasional small secondary bedrooms or minor wear.

Related guest reviews

6

Damian

5 Jul 2024

·

Stayed 9 nights

Bed very soft, exhaust fan very loud in the bedroom from the bathroom and didn’t work that good. Pool was nice.

10

Katie

11 Oct 2025

·

Stayed 7 nights

A great place to stay. Apartments are really large. Pool facilities fabulous. Staff have lots of information on activities to do in the area as well.

8

zoe

24 Jul 2025

·

Stayed 7 nights

We enjoyed our stay at Pool. The pool was large and clean. Our 2 bedroom apartment was upstairs overlooking the pool. The second bedroom was small with no bedside tables or a lamp. The kitchen was well stocked with appliances and the laundry was useful. It’s a long walk to town so we were happy we had a hire car. The walk to the beach is about 10/15 minutes.

10

Alex

1 Oct 2024

·

Stayed 4 nights

Loved the property. We had a 3 bedroom and it was quiet and had a lovely view out back and pool was only a few steps out of the front door. It is a decent walk to get into town, but there are several shuttle busses available for $10 unlimited trips per day - this worked well for us.

10

natalka

11 Jul 2024

·

Stayed 5 nights

Spacious, modern property that was perfect for our family of five. The 3 bedroom apartment with plunge pool was a great size with plenty of space. The lounge furniture was a little worn and only accommodated 4 people comfortably, not enough space for the 5 of us. A larger couch for a 3 bedroom apartment would be more practical if accommodating up to 6 people.. The property is approx a 40 minute flat walk into the main street of Port Douglas. Alternatively, you can pay a shuttle service to take you there and back if you don't like walking or don't have a car. The staff were very friendly and helpful throughout our stay The large pool area was clean and well maintained. A very enjoyable stay overall!

10

Tony

28 Jun 2025

·

Stayed 7 nights

room design was contemporary and functional. Grounds were well maintained and offered a number of pleasant areas for relaxation. Staff were super helpful with information about local eateries and attractions.

8

Steve

14 Oct 2025

·

Stayed 4 nights

Overall very happy with resort. The staff were excellent, very helpful and super friendly! One small piece of feedback, the mattresses were uncomfortable, far too soft, that’s a personal thing as everyone is different but these were on the extreme! Otherwise, we enjoyed our stay, the pools were great!

10

Luke

22 Sept 2024

·

Stayed 5 nights

We had the pleasure of staying in one of Pool's 3 bedroom apartments. The unit is a home away from home (with some added luxuries). My family were amazed by the size of the unit and the modern feel. The pool at the complex is to say the least 'first class'. The property manager is absolutely lovely as well.

8

KAREN KATHLEEN

7 Sept 2024

·

Stayed 5 nights

The pool is huge and spectacular and the swim out apartments are fabulous with all modern amenities, the parking is convenient. The only downfall is the apartments don’t have fully blockout blinds lots of early morning light shines in.

10

Kelly

1 Jan 2023

·

Stayed 5 nights

Loved everything about The Pool Resort. Great location in quiet streets, 5 min scooter/drive into Port Douglas. Very spacious 3 bed plunge apartment perfect for a family of 5 with 2 bathrooms and very large living dining kitchen open plan. Very long wide hallway from front entrance past bedrooms and bathrooms. Great decor, very clean, plenty of lounge/dining chairs etc for the whole family without being on top of each other. Our apartment overlooked golf course, very relaxing and quiet with little outdoor area to sit. Plunge pool was small but handy having at your door. Main pool went forever, the biggest I've ever seen anywhere, plenty of space so you can lounge around. Very clean apartment and all facilities maintained well. Awesome to have scooters available on site, easy cruise around local area and into PD. Cannot fault anything about this place and would recommend to anyone visiting PD.

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Service

Staff are widely praised as friendly, welcoming, and helpful, often offering useful local recommendations and smooth assistance. Overall service feels attentive.

Related guest reviews

10

Rebecca

27 Jul 2025

·

Stayed 6 nights

Absolutely beautiful pool and surrounding gardens. Swim up room sensational for families to relax and direct access ti the pool. Host Heather and her husband were so helpful and very informative with activities in the area also delightful to deal wirh. Definately will return.

10

Dianne

19 Nov 2025

·

Stayed 4 nights

Beautiful property, lovely staff, very nice pools-room was clean with ample space for the 3 of us. Can’t wait to head back-very special part of Australia.

10

Brett

17 Jul 2023

·

Stayed 7 nights

AAA . Had a fabulous week at Pool Resort. Heather and the team were very helpful with all the right information about local attractions and eateries. No hesitation in recommending Pool Resort for a relaxing break. Decent sized apartment and comfortable bed. Will definitely return..

10

Kate

16 Sept 2025

·

Stayed 6 nights

What a little slice of paradise Pool Resort is! We thoroughly enjoyed our 7 day stay - leaving was so hard! The pool itself is stunning, the rooms are extremely well appointed and Brigid and Heather are just the most welcoming and lovely hosts. Can’t recommend this place more highly. It’s a little way out of the town centre, but the reliable local shuttles get you anywhere you need to go within the town. Perfect stay!

10

REEM

15 Jan 2025

·

Stayed 4 nights

Very friendly, helpful and super approachable staff who gave great advise and recommendations. The property was very clean and comfortable and we really enjoyed our stay!! 😊😍😊

10

spiro

23 Jan 2025

·

Stayed 3 nights

Aweome place to relax and unwind Gorgeous pools Staff so friendly Def coming back next year

10

Steve

13 Nov 2025

·

Stayed 7 nights

Clean rooms, excellent staff and the pool was amazing!

10

Plamen

12 Sept 2025

·

Stayed 10 nights

Very clean and spacious rooms. Good location away from the noise. Direct access to the pool. Very well managed. Friendly and helpful staff. Once again credit to the manager and staff for the excellent service. I will highly recommend this facility. Thank you very much.

10

Waleed

18 Apr 2024

·

Stayed 3 nights

Heather at the reception desk was very helpful, the pool was so nice

10

Olivia

14 Oct 2024

·

Stayed 7 nights

Great apartment for family. Reception staff. Ery helpful at recommending activities for us and the pool was fantastic

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Location

Set in a quiet area away from the town centre; walking to town is long for many, but local shuttles or a short drive make access easy. The beach is roughly a 10-15 minute walk.

Related guest reviews

10

Kate

16 Sept 2025

·

Stayed 6 nights

What a little slice of paradise Pool Resort is! We thoroughly enjoyed our 7 day stay - leaving was so hard! The pool itself is stunning, the rooms are extremely well appointed and Brigid and Heather are just the most welcoming and lovely hosts. Can’t recommend this place more highly. It’s a little way out of the town centre, but the reliable local shuttles get you anywhere you need to go within the town. Perfect stay!

10

Peter

15 Jun 2023

·

Stayed 6 nights

This was our second visit staying in a three bed appartment. Love how quiet & relaxing this place is very helpful staff. Private access to pool which was safe for our three year old grandson. Can’t wait to come back

10

Marina

16 Aug 2024

·

Stayed 3 nights

We spend a few nights and it was perfect. Had a room with direct Pool Access, kid loved it. Very spacious, including a laundry and great reception. Minor disadvantage is only that it is a bit of the center, need to get in the car for beachside.

8

zoe

24 Jul 2025

·

Stayed 7 nights

We enjoyed our stay at Pool. The pool was large and clean. Our 2 bedroom apartment was upstairs overlooking the pool. The second bedroom was small with no bedside tables or a lamp. The kitchen was well stocked with appliances and the laundry was useful. It’s a long walk to town so we were happy we had a hire car. The walk to the beach is about 10/15 minutes.

10

Alex

1 Oct 2024

·

Stayed 4 nights

Loved the property. We had a 3 bedroom and it was quiet and had a lovely view out back and pool was only a few steps out of the front door. It is a decent walk to get into town, but there are several shuttle busses available for $10 unlimited trips per day - this worked well for us.

10

Plamen

12 Sept 2025

·

Stayed 10 nights

Very clean and spacious rooms. Good location away from the noise. Direct access to the pool. Very well managed. Friendly and helpful staff. Once again credit to the manager and staff for the excellent service. I will highly recommend this facility. Thank you very much.

10

natalka

11 Jul 2024

·

Stayed 5 nights

Spacious, modern property that was perfect for our family of five. The 3 bedroom apartment with plunge pool was a great size with plenty of space. The lounge furniture was a little worn and only accommodated 4 people comfortably, not enough space for the 5 of us. A larger couch for a 3 bedroom apartment would be more practical if accommodating up to 6 people.. The property is approx a 40 minute flat walk into the main street of Port Douglas. Alternatively, you can pay a shuttle service to take you there and back if you don't like walking or don't have a car. The staff were very friendly and helpful throughout our stay The large pool area was clean and well maintained. A very enjoyable stay overall!

10

Louise

23 Jan 2024

·

Stayed 7 nights

Amazing hotel, highly recommend staying here. The staff were lovely and very helpful. Room was very clean, modern and spacious. Pool was really clean and had crystal clear water. Big enough to not feel crowded even if there were lots of people in it at the same time. The local shuttle bus would pick you up from the hotel right outside of reception which was really handy. I will definitely be returning.

10

Kelly

1 Jan 2023

·

Stayed 5 nights

Loved everything about The Pool Resort. Great location in quiet streets, 5 min scooter/drive into Port Douglas. Very spacious 3 bed plunge apartment perfect for a family of 5 with 2 bathrooms and very large living dining kitchen open plan. Very long wide hallway from front entrance past bedrooms and bathrooms. Great decor, very clean, plenty of lounge/dining chairs etc for the whole family without being on top of each other. Our apartment overlooked golf course, very relaxing and quiet with little outdoor area to sit. Plunge pool was small but handy having at your door. Main pool went forever, the biggest I've ever seen anywhere, plenty of space so you can lounge around. Very clean apartment and all facilities maintained well. Awesome to have scooters available on site, easy cruise around local area and into PD. Cannot fault anything about this place and would recommend to anyone visiting PD.

10

Ingo

15 Apr 2023

·

Stayed 7 nights

It’s in the name. Great big pool area. Very friendly and helpful staff made our stay very enjoyable. The location is nice and quiet- don’t go if you want to party.

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Dining

Not enough information in reviews.

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Pool Resort Port Douglas

About this property

Location

Room options

2 Bedroom Swim Out Lap Pool with Sun Loungers

3 Bedroom Plunge Pool

3 Bedroom Sunset Pool View

2 Bedroom Pool & Mountain View

3 Bedroom Swim-Up Pool View

2 Bedroom Golf Course & Mountain View

Executive Apartment, 2 Bedrooms, Pool View

2 Bedroom Swim-Up Pool View

2 Bedroom Pool Access Lap Pool

Guest reviews of Pool Resort Port Douglas

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Pool Resort Port Douglas