Is parking available at the property?

Yes, free self-parking is available on-site.

Is breakfast offered at the hotel?

Yes, breakfast is available for a fee.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including a wheelchair-accessible registration desk, concierge desk, and parking. There are also wheelchair-accessible paths of travel.

What is the location of the hotel in relation to nearby attractions?

The hotel is located in Jacksonville (Southside), within a 10-minute drive of attractions such as the Jacksonville Museum of Modern Art and Cummer Museum of Art and Gardens. It is approximately 6 miles from EverBank Stadium and 6.7 miles from St. Johns Town Center.

What are the policies for children staying at the hotel?

Up to 2 children aged 12 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Quality Inn Jacksonville South - Comfortable Stay

Average nightly price at Quality Inn Jacksonville South by month, last 12 months (USD)
Month	Average price
January	$69
February	$74
March	$77
April	$77
May	$75
June	$69
July	$67
October	$70
November	$67
December	$61

What guests think

Reviews of SureStay Hotel by Best Western Jacksonville South depict a budget, motel style stay with mixed results: some guests note clean rooms and friendly staff, while many cite dirty or smelly rooms, maintenance issues, and a rough surrounding area.

Rooms are dated, with comfortable beds sometimes noted, but recurring complaints include noisy or weak air conditioning, nonworking televisions, and slow or unreliable Wi‑Fi. Service is mixed: many found staff welcoming, yet others encountered rudeness, slow check in, and disputes over deposits or refunds. Breakfast is available, but reports range from good to poorly stocked or not as advertised. Overall, expect a simple stopover with trade offs in upkeep and surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Motel-style layout with exterior room access and on-site parking. Some guests reported equipment outages such as a broken elevator or ice machine, and pet relief areas are limited.

Related guest reviews

8

Paul

Mar 3, 2025

·

Stayed 3 nights

A good basic motel, park outside your room. Room was old but it was clean and the bed was good and the shower fine. Breakfast was standard motel fare but again absolutely fine.

4

Susan

Jan 1, 2025

·

Stayed 1 night

They advertised as Pet Friendly on Hotels.com, but they were NOT. There is NO place for your dog to do their business, the back parking lot is scary and the grass along the edge is messy and on a hill, which prevents the dog from going there. The room was marginally OK, not at all like the pictures. I had a hard time finding the place due to the road construction (not the hotel's fault).

6

Gary

Feb 16, 2025

·

Stayed 1 night

Elevator wasn't working. Had room on 3rd floor.

4

Katherine

Apr 20, 2024

·

Stayed 1 night

The management of this property is terrible ice machine. Not working no breakfast in the breakfast drone. No toilet paper or soap in the bathroom. In the breakfast room and nothing was tended to when you told the management

4

Jeremiah

Mar 19, 2023

·

Stayed 1 night

Stated as a hotel but was a motwl

6

Amanda

Mar 23, 2025

·

Stayed 1 night

Roof leaked. We were on the bottom floor and the roof dripped all night long. The photos make the place look like a hotel when really it’s a motel. Would not stay again because there was water all over the place by the morning.

8

Sylvain

Jan 3, 2025

·

Stayed 1 night

The property is very outdated. We can see that the owners are trying to revamp this location, but there is a long way to go. However, the price point is very competitive if you are only transitioning for one night.

8

Nikki

Apr 25, 2023

·

It was clean and the front desk was nice. But it is more of a motel style, which did not seem like it from the pictures. So in case that is something you factor, I thought it may be worth a mention. It is at least close to the freeway.

4

Brian

Mar 17, 2024

·

Stayed 14 nights

The Petals family are notorious for NOT maintaining their facilities. 1). Parking lanes are too tight, you can not get in and out of your vehicle. 2). Roaches in the rooms and in the breakfast area. 3). Weekend breakfast is supposed to have sausage, biscuits & gravy on the weekends and only had on 1 Sunday in a month. 4)TV doesn’t work half the time. 5) toilet leaks water on the bathroom floor. Sink has a hole in the bowel that leaks water on the floor in the room. 6). They increased the price of the room by double ( unannounced).

8

Jennifer

Oct 10, 2024

·

Stayed 1 night

Chain lock was missing. Only way to lock door was deadbolt. I felt safe only because I had my dogs with me. Bathroom door would not close completely. Chair was missing 2 wheels. TV Remote would not work. Manager did come down and replace it. Online it said two dogs available. At counter was told only one, but did allow both to stay.

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Cleanliness

Highly inconsistent: many reviews report roaches, mold, odors (smoke/weed or musty), stained linens, and leaks or broken bathroom fixtures, while others found rooms acceptably clean.

Related guest reviews

2

Valerie

Jan 27, 2024

·

Stayed 1 night

I have stated in convenience motels before but this by far is the most dirty I have ever been in. The sink was dirty, toilet seat was dirty, the bathroom floor needed to be wipe...I would give it a 2 out of 10. I was very disappointed. It looks very clean on picture but the room we stayed in was not anything I'm used to. And the only reason we had not left, it was because it was only for one night.

2

Rob

Jan 1, 2023

·

Stayed 3 nights

Filthy, Unsafe, Bedbugs

6

Terry

Jul 1, 2025

·

Stayed 1 night

The room was clean but smelled very damp and musty. In the morning we noticed water on the floors near the bathroom. There had to be a leak somewhere.

2

Devin

Nov 17, 2024

·

Stayed 1 night

The room was dirty. The showers was curtain was tore. I had one of my money back.

2

Asigian

Jan 31, 2025

·

Stayed 1 night

Bath Room had mold on ceiling, Ac and heating didn’t work, door latch didn't work properly so I had to put a chair in front of the door, shower knob was broken, toilet and sink was not clean. Desk clerk was very rude and above all they have ROACHES !!!! I do not recommend please Don’t !!!!’

2

Stephanie

Apr 19, 2025

·

Stayed 1 night

The bathtub and shower pieces were falling out of the wall and wouldn’t fully shut off, the toilet ran constantly and made awful noises. The outlet next to the hair dryer was loose and shot sparks. There was conditioner but no shampoo. There were stains on everything and dents in the door.

2

MaryBeth

Jun 29, 2024

·

The pictures on the internet are not from this hotel. The room was dingy and dirty. Blood was found on the curtains, bedding and a towel. The room smelled like pot…..it was coming in from outside AND through the vent in the bathroom. I went and bought a deodorizing room spray but that didn’t work, people hanging out in the parking lot drinking most of the night. I DO NOT AND WOULD NOT RECOMMEND THIS DISGUSTING SMELLY GROSS HOTEL!

2

Annie

Apr 22, 2025

·

Stayed 1 night

We actually ended up leaving and not even staying the night at this hotel. I was told we would get a full refund ( which we still have not received). The hotel has roaches and really really bad mold in the bathroom. A shower that stays leaking and it was slimy. There appeared to have been a fire in our room and the outlets were black with damage. The smoke alarm was hanging open with no batteries in it. There was a bullet from a gun just sitting next to our door. It was truly an awful experience.

2

Mark

Mar 10, 2024

·

Stayed 1 night

Bed linen was dirty. Candy wrapper . Human hair on the lower sheets

2

JORGE

Jan 14, 2024

·

Stayed 2 nights

This property is really bad, Expedia shouldn’t promote them! It’s dirty, full of mold, smelled bad and there were holes on the walls. The room they gave us was horrible we switched to another and it was worse so we had to cancel our reservation and left to find another place to stay of how bad this place is!!! Do yourself a favor and don’t stay at SureStay!!!

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AI-generated summary based on recent guest reviews

Rooms

Dated and basic; beds are often comfortable, but guests mention noisy or weak A/C, TVs not working, worn furnishings, and slow or unreliable Wi‑Fi.

Related guest reviews

6

Jeff

Jul 10, 2023

·

Stayed 2 nights

We traveled with our dog and stayed there for 2 nights. The room was old and needed repairs badly. Bathroom had no door knob inside, chair was missing one wheel. The only thing beyond our expectations was the bed: new and very comfortable!

8

Robin

Aug 27, 2025

·

Stayed 2 nights

For the price you pay for the room, it was really good. The beds were comfortable and the shower had amazing water pressure! The staff was friendly enough, but got right to the point and was all business.The downside was the air conditioner was very noisy and had a hard time keeping the room cooled down, and although the breakfast was good, it was not kept well stocked.

8

Paul

Mar 3, 2025

·

Stayed 3 nights

A good basic motel, park outside your room. Room was old but it was clean and the bed was good and the shower fine. Breakfast was standard motel fare but again absolutely fine.

8

Robert

Jun 21, 2023

·

The room needed repairs and painting. No breakfast was available-which was one of the reasons i had selected this hotel

8

Edward

Sep 24, 2023

·

Stayed 1 night

Air conditioner made a noise all night

4

Daniel

Nov 9, 2023

·

Stayed 1 night

The general condition of room was suited to the price but could be better better for a little effort. Wifi was very slow to non existent. I only selected hotel due to buffett breakfast but no eggs or sausage as they advertised. I did kill a roach on the TV. So a little effort and room and service would be worth rate but owners are to cheap to pay for WIFI, an electric skillet or an exterminator.

8

Elias

Jan 6, 2025

·

Stayed 1 night

Room was clean but bathroom needs an upgrade. Beds were confortable.

2

Douglass

Apr 18, 2024

·

Stayed 1 night

1st room I checked into.The TV did not work.They tried to fix it but did not.Gave me another room.TV did not work again.Both rooms smelled.Air Conditioning units were very noisy. Overall a very unpleasant experience.Would not recomend this hotel to anyone. I do have to say the staff meaning a young man at the front desk did his best but was limited in what he had to work with

6

Gillian

Sep 17, 2023

·

Stayed 1 night

Loved the bed and the pillows, but that is about it. Lighting in the room was horrible and it felt like the landlord special when looking inside the bathroom and around the room. It was good for our one night stay but wouldn’t recommend longer than that.

6

Karen

Mar 2, 2024

·

Stayed 1 night

Beds were uncomfortable. Air conditioner noisy, and tv did not work. Water pressure terrible

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AI-generated summary based on recent guest reviews

Service

Inconsistent service: numerous mentions of friendly staff contrast with reports of rude interactions, slow or delayed check-in, and issues with deposits, refunds, or problem resolution.

Related guest reviews

2

Kara

Sep 13, 2023

·

Stayed 1 night

The staff was extremely rude! Our power went out. Next time I’d rather be a puddle of sweat than to stay here again. Check out was at 11am. They were knocking on our door @ 10am sharp. Spoke to the front desk at check out. Waste of time. Extremely rude and could careless.

4

Anthony

Jan 17, 2023

·

Stayed 19,373 nights

The staff was very friendly and the morning breakfast was very nice, but unfortunately, my first day there i needed to switch rooms. Arrived around 8pm l, checked in with the gentleman at the counter, and he gave me the key to room 129. I went to the room and upon inspection, found 2 live roaches in the bathroom and 1 live roach on the wall in the bedroom area. I immediately left and went to asl for a different room. The disturbing part was, he asked me if i had "laid in the bed", so he would kniw if he could "still rent the room", making sure i didn\'t mess up the sheets and he could just give that room to someone else immediately.

10

Barbara

Jan 10, 2024

·

Stayed 1 night

We appreciated the front desk staff allowing us to check-in early as bad weather was forecast to arrive. We made it in just in time.

2

Jeremiah

Aug 10, 2025

·

Stayed 2 nights

Terrible hotel. Took forever for someone to check me in. Once i arrived in the room there was a bullet hole in the window, the shower was filthy and the room smelled like weed. Overall not recommended.

10

Glynis

Oct 29, 2023

·

Stayed 1 night

The staff friendly and helpful The room was clean and bed was comfortable Shower has a slight leak but plenty of pressure and hot water Not any restaurants to walk to but just a short Uber ride away The breakfast was adequate to get your day going A good option to stay at when going to games at TIAA bank field as easy to get to east on off access to I95

2

Crisanto

May 6, 2025

·

Stayed 2 nights

I wish I could give it zero stars. We booked months worth of rooms for our employees since the start of the year. They missed the checkout date by less than two hours and were charged $50 a room to have the doors unlocked. The staff at this hotel is beyond condescending, obnoxious and arrogant. You better hope that you do not have any sort of issues. Even when it was their mistake, The hotel is not clean and is in a sketchy part of town, buyer beware

8

Robert

Nov 30, 2025

·

Stayed 1 night

Had to wait about 5 minutes before I was acknowledged to check in (No one was at the front desk). The toilet paper holder was broken in the bathroom. The light by the beds did not work. Carpet needed to be replaced, it had many stains.

8

Jules

Jul 27, 2023

·

Stayed 2 nights

I didn't like the fact that I had to pay a $50 deposit only to get back $40 after checking out because I was a little late circling out at like 11:15. Smh. I'll NEVER stay here again!

2

Brittany

Mar 25, 2024

·

Stayed 1 night

Booked a King bed online and when I got there the front desk clerk explained that there were no king rooms due to a plumbing issue and then flat out refused to give me a refund leaving myself and my husband stuck with a double queen bed room. We were specifically looking for a hotel with a King room available and only booked this hotel because it had one available. Also, the property looks nothing like the pictures, Its a run down dump in a disgusting area and was a horrible experience altogether 😪.

10

Angelia

Nov 3, 2025

·

Stayed 2 nights

The person who checked us in was excellent

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AI-generated summary based on recent guest reviews

Location

Convenient to I‑95, but the surrounding area feels industrial and sketchy to many, with loitering noted, leading some travelers to feel unsafe.

Related guest reviews

2

Jerrica

Oct 14, 2024

·

Stayed 1 night

I was terrified of staying here. I did not feel safe at all. I wanted to forfit my $100 but my husband said we would be fine. Which we were, but I would not stay here alone or with my children ever!!!

8

Lorenzo

May 15, 2023

·

Stayed 2 nights

Area was near resturants and expressway..

2

Mary Jean

May 22, 2024

·

Stayed 1 night

I did not stay at this property even though I fully paid for the booking. I am a young woman traveling alone and did not feel safe here whatsoever. It’s a motel located between two “gentlemen’s” clubs. In a not-so-safe looking area. When I turned in my key and told the staff I did not feel safe, no reimbursement was even offered. My key was simply accepted and I drove away. I was in town to shadow somethings at Mayo Clinic for school, as a young solo traveler I did not feel the need to fight for reimbursement.

10

robert

Jun 29, 2023

·

Stayed 1 night

The area was not a good neighborhood, but it was right off the highway...convenient. The hotel is redone and nice. Great beds! Great breakfast.

6

Zoe

Nov 12, 2024

·

Stayed 2 nights

Adequate for the price. Room was clean but felt hotel was not in the best part of town.

8

Robert

Feb 7, 2023

·

Stayed 2 nights

We had 6 rooms and 22 people in our group. The rooms were clean and the beds were very comfortable. The hotel is an older building but the renovations are satisfactory. Breakfast choices were limited but you could get a decent bite to eat. The building is in a rougher area of Jacksonville but we felt fine staying here. Sam did an excellent job, courteous and helpful.

6

Sonya

May 11, 2024

·

Stayed 1 night

The room was very clean but carpet smelled old, there was Spanish men hanging outside all night outside of are room drinking being loud. People above are room was stomping all night long. It was unsafe area altogether. Lesson learned here will not be returning ever again. Very ghetto hotel.

4

Suzanne

Jan 28, 2024

·

The pictures make it look like it’s cute and trendy but when you get there you realize it’s just an old motel that they’ve added a coat of paint and curtains to. The bathroom ceiling was disgusting and the breakfast was laughable. Nearby is a strip club, a gun shop and a sex store.

8

Maribel

Aug 31, 2025

·

Stayed 1 night

The property's interior was fine overall! The location or area where this hotel is located is very commercial, with several car and truck repair shops.

8

Irish

Sep 30, 2023

·

Stayed 1 night

The property is clean. But the environment outside seems unsafe.

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Dining

Breakfast is offered, though experiences vary widely—some enjoyed it, while others found items missing, stations not restocked, or options not matching the description.

Related guest reviews

6

Daniel

Oct 28, 2024

·

Stayed 2 nights

The gentlemen who checked us in, and came to the room the look at the TV that was not working (which prompted a move to a different room) was very friendly and helpful. The lack of available breakfast items was disappointing.

8

Robin

Aug 27, 2025

·

Stayed 2 nights

For the price you pay for the room, it was really good. The beds were comfortable and the shower had amazing water pressure! The staff was friendly enough, but got right to the point and was all business.The downside was the air conditioner was very noisy and had a hard time keeping the room cooled down, and although the breakfast was good, it was not kept well stocked.

8

Robert

Jun 21, 2023

·

The room needed repairs and painting. No breakfast was available-which was one of the reasons i had selected this hotel

8

Michelle

Aug 2, 2025

·

Stayed 3 nights

Really enjoyed the breakfast. Enjoyed our stay

8

Haley

Apr 21, 2024

·

Stayed 1 night

Mostly everything was great about our stay. The room was nicely updated. The breakfast was great. Staff was nice. The only negative thing about this property is that I think they forgot about updating the bathroom. Lol. It wasn't terrible but looking at the room and then the bathroom you would think you're in two totally different rooms.

4

Joanna

May 9, 2025

·

Stayed 1 night

The pillows there are extra uncomfortable, take your own!!!! Room was very small. Breakfast was included in the price (not low price) but when we come to breakfast room 30 minutes before the end of breakfast hours, there was very little left to eat, no eggs and no one to ask for more. We will never come back there!

4

Brian

Mar 17, 2024

·

Stayed 14 nights

The Petals family are notorious for NOT maintaining their facilities. 1). Parking lanes are too tight, you can not get in and out of your vehicle. 2). Roaches in the rooms and in the breakfast area. 3). Weekend breakfast is supposed to have sausage, biscuits & gravy on the weekends and only had on 1 Sunday in a month. 4)TV doesn’t work half the time. 5) toilet leaks water on the bathroom floor. Sink has a hole in the bowel that leaks water on the floor in the room. 6). They increased the price of the room by double ( unannounced).

6

Chrisangela

Jan 12, 2024

·

Stayed 2 nights

My only issue was the breakfast didn’t have sausage as they advertised

6

Paul

Feb 4, 2024

·

Stayed 2 nights

Breakfast soso. No cream cheese, no sausage, no fruit, coffee machine disnt work properly

10

Evghenia

Jul 25, 2025

·

Stayed 1 night

Clean neat affordable place with a very nice complementary breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $65
18 $55	19 $60	20 $62	21 $63	22 $63	23 $63	24 $63
25 $65	26 $65	27 $67	28 $65	29 $66	30 $67	31 $67

Su	Mo	Tu	We	Th	Fr	Sa
1 $67	2 $69	3 $69	4 $69	5 $69	6 $67	7 $67
8 $67	9 $68	10 $69	11 $69	12 $69	13 $64	14 $64
15 $64	16 $67	17	18 $68	19 $68	20 $67	21 $64
22 $65	23	24	25 $64	26 $73	27 $70	28
29 $69	30 $64

Quality Inn Jacksonville South

Prices for Quality Inn Jacksonville South

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible

Guest reviews of Quality Inn Jacksonville South

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Quality Inn Jacksonville South

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