Name: Citrus Suites Redlands Loma Linda Hotel
Address: 1230 West Colton Avenue, San Bernardino (and vicinity), San Bernardino County, US
Price range: $108–$150 per night
Rating: 8.8

What guests think

Across the reviews, Citrus Suites Redlands Loma Linda Hotel is praised for convenient freeway access near dining, clean and quiet stays, and a free breakfast, while criticisms note some maintenance problems and occasional service or housekeeping lapses.

The indoor pool and hot tub are popular but draw recurring complaints about cold or foamy water, dirt, and inconsistent heating. Rooms and suites are spacious and comfortable, with some offering in-room jetted tubs or recliners; bed and pillow comfort is mixed and a few furnishings feel dated. Expect a convenient, value-focused stay with solid basics and some rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool and hot tub are a frequent draw, but reviews repeatedly note cold or foamy water, dirt, broken features, and inconsistent heating.

Related guest reviews

10

SENA

Feb 23, 2025

·

Stayed 3 nights

Breakfast was good. Pool was nice. Facility was clean and quiet.

6

meghan

Apr 19, 2025

·

Stayed 1 night

It was ok. Welcome staff didn’t offer much information or even a smile. Broken lights in room. Pool and hot tub quite dirty. Looked like it had seen better days.

10

Daniel

Nov 15, 2024

·

Stayed 3 nights

Indoor pool and spa was excellent!!!

10

Erin

May 26, 2025

·

Stayed 2 nights

The hotel is great! Has everything from a morning complimentary breakfast to a little gym, a swimming pool, and a sauna. Pretty much everything you need and a lot of fast food nearby and even some little shops within walking distance. Will be back our next visit to Redlands when visiting friends.

10

Christine

Jun 15, 2024

·

Stayed 3 nights

The indoor pool was ideal as the weather wasn't very hot. The breakfast provided a lot of choices.

2

Desirae

Feb 12, 2025

·

Stayed 3 nights

Did not get any photos but per their description they offer an indoor heated pool (was not heated) as well as the spa was only heated for the first night of the 3 night booking. One of the days they had a loud fan that sounds like a vacuum outside our room drying their carpet for hours. Mom with 2 kids inside one being a baby.

10

Rufus

Sep 12, 2024

·

Stayed 1 night

The swimming pool inside in this hotel was perfect because the water temperature is between cool and warm. The breakfast was good.

10

William

May 12, 2025

·

Stayed 1 night

Amazing stay and awesome staff. Clean rooms, indoor pool, good breakfast buffet

6

Diane

Sep 22, 2024

·

Stayed 3 nights

Pool & jacuzzi in poor condition. Jacuzzi had soap bubbles when they finally got it started. Staff was ok. Food(breakfast) ok.

4

Matthew

Feb 12, 2025

·

Stayed 1 night

Rented the room to be in town for work the next day. It has a pool hot tub and breakfast for some of the amenities all being the reason we chose this place. First off the pool and hot tub are indoors but The pool is ice cold and the hot tub is not much warmer. The breakfast was decent. The stay overall was very bad we figured that the sign on the pool room door was correct saying pools broken but open and the hot tub is good so we went in the hot tub but had to get the person from the desk because it would turn on then she got it going still couldnt go in the bubles it was making had dirt in them. Its a very old tired place that needs a remodel badly all that for 137 dollars a night. Huge huge disappointment.

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Cleanliness

Many guests describe the hotel and rooms as clean. Recurring issues include odors, stained or worn items, and occasional housekeeping misses or bathroom maintenance problems.

Related guest reviews

6

Jacquelyn

Jun 16, 2023

·

Stayed 1 night

Moldy bathroom with water leaking from the above suite. Looked like it was an ongoing issue. Garbage on ground out side where you drove in. No screens on hallway windows which is a hazard for children should they climb up on window ledge

10

SENA

Feb 23, 2025

·

Stayed 3 nights

Breakfast was good. Pool was nice. Facility was clean and quiet.

8

Dawn

Dec 8, 2024

·

Stayed 1 night

Beds were comfortable and check in was easy but overall cleanliness wasn’t great. It looked like somebody had puked on the wall and the curtains were stained, the parking lot had empty alcohol containers and lots of trash. The exterior of the building also needs a facelift.

10

Shellee

Dec 14, 2024

·

Stayed 2 nights

Very comfortable, clean, spacious room. Quiet. Quality breakfast with healthy choices. Parking is easy and safe. Comfortable bed and quality bed linens. I was completely satisfied with my 2 night stay.

10

Kris

Apr 19, 2025

·

Stayed 1 night

Everything was clean and neat.

4

Israel

Nov 30, 2024

·

Stayed 2 nights

I stayed here a few years ago and conditions were much better. I get that it’s older now but our room had a bad wet smell to it.

10

Jonathan

Dec 6, 2024

·

Stayed 1 night

Had a very pleasant stay. Very nice and clean. Would definitely come back.

8

Brandon

Oct 30, 2023

·

Stayed 2 nights

The staff was super friendly and helpful but the cleanliness of the room was questionable, had a musky smell to it and found pills on the floor by the mini fridge could of been vitamins but I threw them away nonetheless. Limited parking I had to park in the other hotels parking at the farthest spot.

2

Karri

Sep 28, 2023

·

Stayed 1 night

Our bed had blood on the sheets the blow dryer was broken so was the closet door. The floors were firstly in the room found a used razor Seems like they went down hill on house keeping. I will not be staying here again.

8

Jonathan

Jul 12, 2024

·

Stayed 1 night

Everything was pretty much clean. The only thing that was not clean in the room are the pillow. The cases had stains on them and they smelled like they had been used multiple times. Change your pillows please.

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Rooms

Rooms and suites are spacious and comfortable, with some offering in-room jetted tubs or recliners. Bed and pillow comfort is mixed, and a few furnishings feel dated.

Related guest reviews

8

Marvin

Apr 22, 2023

·

Stayed 2 nights

The bed was to firm for us. Otherwise the room was nise

8

Chantil

Aug 29, 2023

·

Stayed 3 nights

Room was basically clean but the floor in the bathroom was a bit sticky. Bed was horrible and had to sleep on the couch one night because my back was sore from the bed. Liked that there was a good size fridge and a microwave in the room. The location was great since we were there to take my son to University of Redlands. Lots of food places nearby.

10

Shellee

Dec 14, 2024

·

Stayed 2 nights

Very comfortable, clean, spacious room. Quiet. Quality breakfast with healthy choices. Parking is easy and safe. Comfortable bed and quality bed linens. I was completely satisfied with my 2 night stay.

8

Lisa

May 9, 2025

·

Stayed 1 night

The hotel had a good looking breakfast. It was clean and easy to navigate. The room was nice woth a sofa and coffee table separate from the bed. My only complaint, and it's a big one to me, is you coukd not close the thick curtains. There was only a thin shear curtain to close. The morning light came in strong!

10

B

Jan 20, 2025

·

Stayed 1 night

My upgrade King Suite is very spacious and comfortable. My sincere thanks to a housekeeping supervisor/employee who noticed this afternoon I was struggling to enter my suite. She showed me that it might be easier for me/quicker if after I inserted my room key card I turned the door handle up once the green light came on and I heard the lock click. Success! I have no more problems with that and yes you can teach an old dog new tricks!

10

Beth

Nov 28, 2023

·

Stayed 1 night

Stayed here before for the recliners. They don't work great but they work!

10

Brian

Nov 3, 2024

·

Stayed 1 night

Great spacious room with a hot tub that has jets in it. And a large comfy king size bed with very soft sheets.

10

Julie

Mar 11, 2024

·

Stayed 1 night

The hotel rooms are your typical 2.5 star room but our suite felt like an apartment with a full kitchen, separate rooms and huge bathroom. No extra blankets for the pullout sofa but we made do. The check in and out was easy and the area was convenient for what we were there for. The 5 stars truly is for the breakfast! Assortment of cereals, pastries, do-it-yourself waffles, eggs, sausage, tater tots, biscuits and gravy, coffee & juice, fruits and yogurt, probably the largest spread of “help yourself” breakfast from a hotel. She kept it stocked and clean too. We actually switched our next stay in April to this hotel even though it’s $50 more just so we can have the breakfast again.

8

Debra

Jan 2, 2025

·

Stayed 1 night

Liked the jacuzzi room

10

Deb

Jan 20, 2024

·

Stayed 3 nights

The property was excellent. The only complaint was that it is at the freeway exit and my room was on the street side of the building so I heard a lot of traffic noise.

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Service

Staff are often friendly and check-in/out is efficient, but there are recurring complaints about rudeness, weak follow-up on issues, and unsatisfying handling of booking or refund problems.

Related guest reviews

6

meghan

Apr 19, 2025

·

Stayed 1 night

It was ok. Welcome staff didn’t offer much information or even a smile. Broken lights in room. Pool and hot tub quite dirty. Looked like it had seen better days.

6

ashley

Jul 20, 2023

·

Stayed 3 nights

Other than stay being good I had left my charger behind and called to see if I could pick it up they claimed house keeping didn’t see it I told them exactly where it was they said they would give me a call back in 2-3 hrs (don’t see why they needed that long) they didn’t call back so I called again talked to manager they said no one has returned anything he said he would give me a call back never did so I called again keep in mind this charger is about 100 dollars so I was very disappointed they said maybe the following people who checked in took it I made them aware isn’t that what there staff is for to clean a room before next guest they said yes but charger wasn’t given to front desk and they arnt allowed to question there staff over missing objects unless they themselves turn it in. Asked for the housekeepers name who cleaned our room out they said I couldn’t get that information so I asked to speak to someone higher in order to get some answers they declined at a point my calls wouldn’t even go through to the hotel so never got my adaptive charger back. Nor did I hear back from them again. Very disappointed. So make sure u take all ur belongings as if they stay behind within hours they will not give it back to you nor care.

10

Courtney

Jul 21, 2023

·

Stayed 1 night

Omg. Gerson at the front desk genuinely seems to love his job. So helpful, friendly, went out of his way to help me several times. Property is super clean, smells clean!!! Would highly recommended property!

10

Carlene

Sep 23, 2024

·

Stayed 2 nights

The process to check in and check out was quick and efficient. Room was clean and staff were pleasant.

2

Mike

Nov 18, 2024

·

Stayed 2 nights

They didn’t have enough shampoo or conditioner, the blow dryer didn’t work. Staff was not very friendly.

2

Thomas

Oct 12, 2023

·

Stayed 1 night

I booked a room on Hotels.com. The room had a recliner, and I need that to sleep. My bad back won't let me sleep on a flat surface, but I am comfortable in a recliner. My room had no recliner. Comfort Suites Redlands had given those rooms to other customers when I arrived. I showed them my receipt, which had "Recliner" included. I had to sleep in a desk chair all night, and I couldn't sleep except for a few minutes. Comfort Suites Redlands blamed the problem on Hotels.com, and Hotels.com blamed Comfort Suites Redlands. Comfort Suites refunded me $60 off my total price of $209, but I asked for a full refund. This was very poor service from both Comfort Suites Redlands and Hotels.com. Hotels.com refused my request for a refund.

10

Tasha

Dec 3, 2024

·

Stayed 1 night

Enjoyed every day felt very safe, great breakfast and good customer service fast check in and check out. Would differently stay agin.

10

Stacy

Aug 10, 2024

·

Stayed 1 night

The front desk staff was very friendly and welcoming. The room was comfortable. The breakfast choices were great.

10

Charlotte

Oct 9, 2024

·

Stayed 2 nights

Front desk staff was great..soo nice and helpful

4

Ben

Nov 21, 2024

·

Stayed 1 night

Staff was unfriendly and not helpful. Room was not in great shape.

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Location

Convenient just off the freeway with easy access to restaurants, shopping, and the University of Redlands; several reviews also mention feeling safe and a generally quiet setting.

Related guest reviews

10

Stacy

Jun 28, 2024

·

Stayed 1 night

I was very pleasantly surprised with this hotel. I had stayed at a bit more expensive hotel a block away on a previous drive through town. Trying to but a bit more budget minded, I chose Comfort Inn. The room was clean, quiet and comfortable. The breakfast, though not outstanding, met my needs. The staff was very polite. And, most importantly, I felt safe.

10

Peter

Jun 30, 2023

·

Stayed 1 night

Great location in the Inland Empire! Have stayed here several times, never fails to meet our needs!

10

Maria

Sep 19, 2023

·

Stayed 2 nights

The property was close to shopping centers and restaurants

8

Chantil

Aug 29, 2023

·

Stayed 3 nights

Room was basically clean but the floor in the bathroom was a bit sticky. Bed was horrible and had to sleep on the couch one night because my back was sore from the bed. Liked that there was a good size fridge and a microwave in the room. The location was great since we were there to take my son to University of Redlands. Lots of food places nearby.

8

Barbara

Apr 4, 2025

·

Stayed 1 night

The location was perfect for an overnight. Very convenient to restaurants and shopping. Located just off Hwy 10 for easy travel the next day to our next destination. Hotel was quiet.

10

Peter

Apr 23, 2024

·

Stayed 1 night

Great location in the Inland Empire. Have stayed here multiple times. Highly recommended!

10

Guillermo

Oct 1, 2024

·

Stayed 1 night

Convenience and accessible, close to freeway

10

Peter

Feb 29, 2024

·

Stayed 1 night

Great location, have stayed here several times. Highly recommended!

10

Philippe

Dec 9, 2024

·

Stayed 5 nights

Great location close to lots of food and shopping options. Staff was very friendly.

10

Kelly

Mar 28, 2024

·

Stayed 1 night

Very nice hotel with great price. Right off the freeway but in a quiet location. Perfect for travelers who just need a one night stay.

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Dining

Free breakfast is widely appreciated, with a broad hot selection and good value. Some reviews report stale items, limited restocking near closing, or fewer options for vegetarians/vegans.

Related guest reviews

6

P

Jun 16, 2024

·

Stayed 1 night

Hotel was fine. I had asked to pay at the property and did not appreciate that my card was charged before I arrived--I had not intended to charge that card. Also breakfast items ran out before breakfast ended (because some guy took an enormous plate full of tater tots) and we asked them to refill but they did not

10

DAWN

Dec 30, 2024

·

Stayed 3 nights

Check in was a breeze. The hotel was decorated for Christmas and a very pleasant lobby. Breakfast was hot and plentiful.

10

Angel

Jan 27, 2025

·

Stayed 1 night

It was great nice and quiet, breakfast was amazing

10

James

Jul 5, 2024

·

Stayed 1 night

This property excelled in all areas! Very clean and comfortable! Very good free breakfast. Everything exceeded expectations and a good value!

10

Velma

Feb 25, 2024

·

Stayed 3 nights

The only complaint I have is that breakfast had little options for vegetarians or vegans.

10

William

May 12, 2025

·

Stayed 1 night

Amazing stay and awesome staff. Clean rooms, indoor pool, good breakfast buffet

10

Julie

Mar 11, 2024

·

Stayed 1 night

The hotel rooms are your typical 2.5 star room but our suite felt like an apartment with a full kitchen, separate rooms and huge bathroom. No extra blankets for the pullout sofa but we made do. The check in and out was easy and the area was convenient for what we were there for. The 5 stars truly is for the breakfast! Assortment of cereals, pastries, do-it-yourself waffles, eggs, sausage, tater tots, biscuits and gravy, coffee & juice, fruits and yogurt, probably the largest spread of “help yourself” breakfast from a hotel. She kept it stocked and clean too. We actually switched our next stay in April to this hotel even though it’s $50 more just so we can have the breakfast again.

6

gerri

May 4, 2024

·

Stayed 1 night

No shampoo hated the soap pillows on the smelled funky got to the breakfast room at 8:30 no eggs basically all that was left was stale pastries

8

Lupe

Jun 28, 2024

·

Stayed 2 nights

The breakfast was stale as if had been recooked and put out for another day. Everything else was excellent, thank you.

10

Marie

Apr 2, 2025

·

Stayed 2 nights

Free nice breakfast every morning & an even bigger breakfast on weekends!

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AI-generated summary based on recent guest reviews

Citrus Suites Redlands Loma Linda Hotel

About this property

Location

Room options

Suite, Large Room, Recliner Loveseat, Wetbar

Deluxe Suite, 2 Queen Beds, Love Seat, Microwave, Mini-Refrigerator

Suite, King, Recliner, Loveseat, Wetbar

Suite, King, Sofabed

Suite, King, In-Room Hot Tub

Suite, Spacious Separate Sleeping and Living Room

Suite, King Accessible (Bathtub)

Suite, 2 Queen, Accessible (Bathtub), Love Seat

Suite King, Accessible (Roll in Shower)

Guest reviews of Citrus Suites Redlands Loma Linda Hotel

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

Prices for upcoming dates

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