Neptune Luxury Resort
From
US$175
/ night
Prices for Neptune Luxury Resort
Select dates to see prices and availability
From
US$175
/ night
Monthly average prices
Nightly prices at Neptune Luxury Resort average US$133 in the cheapest month (October) and US$237 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| May | US$143 |
| June | US$198 |
| July | US$224 |
| August | US$237 |
| September | US$214 |
| October | US$133 |
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Most expensive: August (~US$237)
Cheapest: October (~US$133)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a complimentary water park, and outdoor tennis courts. This h...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a complimentary water park, and outdoor tennis courts. This hotel also features complimentary wireless internet access, babysitting (surcharge), and an arcade/game room.
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Kos? This hotel has 19106 square feet (1775 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Dining
Enjoy Asian cuisine at Umami Asian Restaurant, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the bar/lounge or one of 2 beach bars, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Rooms
Make yourself at home in one of the 569 air-conditioned rooms featuring espresso makers. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Location
When you stay at Neptune Luxury Resort in Kos, you'll be on the beach, within a 5-minute drive of Neptune Hotel Strand and Lido Waterpark. This beach hotel is 11.1 mi (17.8 km) from Port of Kos and 3.3 mi (5.2 km) from Hippocrates Garden Cultural Center.
What's nearby
Neptune Hotel Strand(0.3 Miles)
Lido Waterpark(1.1 Miles)
Hippocrates Garden Cultural Center(3.3 Miles)
Marmari Beach(4.2 Miles)
GoKart Maramari(4.3 Miles)
Alikes Salt Lakes(4.6 Miles)
Flamingo Beach(4.7 Miles)
Protokaravos(5.1 Miles)
Castle Palaio Pyli(6.3 Miles)
Antimachia Castle(6.6 Miles)
Lambi Beach(7.9 Miles)
Go Kart(8.8 Miles)
Plaka Forest(8.9 Miles)
The Folklore Museum(9.4 Miles)
Kardamena Port(9.8 Miles)
Kos (KGS-Kos Island Intl.)(6.7 Miles)
Kalymnos (JKL-Kalymnos Island National)(15.7 Miles)
Leros Island (LRS)(40.7 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Dry cleaning
Location
Mastichari, Mastichari, Greece
Neptune Hotel Strand (0.3 Miles)
Lido Waterpark (1.1 Miles)
Hippocrates Garden Cultural Center (3.3 Miles)
Marmari Beach (4.2 Miles)
GoKart Maramari (4.3 Miles)
Alikes Salt Lakes (4.6 Miles)
Room options
7
Village, Two Bedroom Apartment 1St Row
Room details
1 Extra-Large Double Bed
, 2 Single Beds
and 1 Sofa Bed
Sleeps 5
Balcony or TerraceAir ConditioningWi-Fi (Free)Kitchenette
7
Deluxe Twin Room Private Pool
Room details
2 Single Beds
and 1 Sofa Bed
Sleeps 3
312 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private BathroomPrivate Pool
6
Deluxe Family Room
Room details
4× Single Beds
and 2 Sofa Beds
Sleeps 6
602 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
5
Deluxe Twin Room
Room details
2 Single Beds
Sleeps 2
301 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
7
Superior Twin Room Sea View
Room details
2 Single Beds
Sleeps 2
248 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
7
Presidential Suite, Sea View (Meltemi)
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 4
1830 ft²
Balcony or TerraceSeparate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
8
Luxury Suite, 1 Bedroom
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
592 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
5
Standard Twin Room
Room details
1 Double Bed
2 Single Beds
Sleeps 2
226 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
9
Executive Suite
Room details
1 Extra-Large Double Bed
, 2 Single Beds
and 1 Sofa Bed
Sleeps 5
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
5
Standard Single Room
Room details
1 Double Bed
2 Single Beds
226 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
6
Village, Two Bedroom Apartment
Room details
1 Extra-Large Double Bed
, 2 Single Beds
and 1 Sofa Bed
Sleeps 5
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Kitchenette
7
Village, One Bedroom Apartment 1St Row
Room details
2 Single Beds
and 1 Sofa Bed
Sleeps 4
538 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Kitchenette
6
Superior Twin Room
Room details
2 Single Beds
Sleeps 2
248 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
6
Standard Twin Room Sea View
Room details
2 Single Beds
Sleeps 2
205 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
6
Superior Family Room
Room details
4× Single Beds
and 1 Sofa Bed
Sleeps 5
495 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
5
Executive Apartment
Room details
1 Extra-Large Double Bed
, 2 Single Beds
and 1 Sofa Bed
Sleeps 5
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Kitchen
6
Deluxe Twin Room, Sea View
Room details
2 Single Beds
Sleeps 2
280 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
5
Suite
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
431 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
5
Superior Apartment
Room details
2 Single Beds
and 1 Sofa Bed
Sleeps 3
538 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Kitchen
6
Village, One Bedroom Apartment
Room details
2 Single Beds
and 1 Sofa Bed
Sleeps 4
538 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
5
Superior Apartment 1St Row
Room details
2 Single Beds
and 1 Sofa Bed
Sleeps 3
538 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Kitchen
5
Executive Apartment 1St Row
Room details
1 Extra-Large Double Bed
, 2 Single Beds
and 1 Sofa Bed
Sleeps 5
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Kitchen
8
Luxury Suite, 2 Bedrooms
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 4
1023 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of Neptune Luxury Resort
9.1
Superb
Based on 581 verified reviews
Who stays here?
Business
2%
Couple
39%
Family
49%
Group
7%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Neptune Luxury Resort, guests consistently praise the expansive, well-kept grounds with multiple pools, varied on-site restaurants, and a relaxed atmosphere, while service is warmly reviewed overall but draws recurring complaints about the front desk’s handling of issues.
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What guests think
At Neptune Luxury Resort, guests consistently praise the expansive, well-kept grounds with multiple pools, varied on-site restaurants, and a relaxed atmosphere, while service is warmly reviewed overall but draws recurring complaints about the front desk’s handling of issues.
Cleanliness is widely praised, though a few guests reported ants, musty smells, or maintenance wear in some older rooms. Facilities are extensive—gym, spa, and many sports options—but several note extra fees for certain activities and high drink prices. The beach is scenic yet often rocky or limited, so many guests prefer the resort’s lounging areas; expect a spacious, resort-style stay geared to quiet downtime.
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AI-generated summary based on recent guest reviews
Facilities
Large, well-maintained resort with numerous pools, gym, spa, water sports, kids areas, extensive sports facilities, several on-site restaurants, and a minimarket. Several reviews note extra fees for some facilities/activities and high drink prices.
Related guest reviews
10
Cüneyt
1 Sept 2025
·
Stayed 2 nights
Sehr weitläufige, gepflegte Anlage mit 4 großen Pool Bereichen. Somit verläuft sich das ganze Publikum und es wird nicht der Eindruck geweckt, in einem riesigen Hotelkomplex zu sein. Vom Kidsclib, über diverse Sportanlagen bis hin zum Erwachsenenbeteich - für jede Altersklasse ist etwas geboten. Auch gibt es zahlreiche Restaurants, hier ist für jeden Geschmack etwas dabei. Einziges Manko bei unserem besucht Ende August waren die Stechmücken.
Sehr weitläufige, gepflegte Anlage mit 4 großen Pool Bereichen. Somit verläuft sich das ganze Publikum und es wird nicht der Eindruck geweckt, in einem riesigen Hotelkomplex zu sein. Vom Kidsclib, über diverse Sportanlagen bis hin zum Erwachsenenbeteich - für jede Altersklasse ist etwas geboten. Auch gibt es zahlreiche Restaurants, hier ist für jeden Geschmack etwas dabei. Einziges Manko bei unserem besucht Ende August waren die Stechmücken.
10
Matthew
28 Aug 2024
·
Stayed 7 nights
The staff were excellent, always available, the property clean and in good shape but definitely the facilities were absolutely amazing! I especially enjoyed the olympic pool. It was great to do laps in the morning and then lounge around in the generous loungers and gazebos in the afternoon. Ordering food and drinks using the QR codes was really easy and convenient, and service was prompt. There was plenty to do all throughout the day and in the evening. A fantastic selection of a la carte restaurants made each meal a real treat and overall it felt like still really good value for money.
The staff were excellent, always available, the property clean and in good shape but definitely the facilities were absolutely amazing! I especially enjoyed the olympic pool. It was great to do laps in the morning and then lounge around in the generous loungers and gazebos in the afternoon. Ordering food and drinks using the QR codes was really easy and convenient, and service was prompt. There was plenty to do all throughout the day and in the evening. A fantastic selection of a la carte restaurants made each meal a real treat and overall it felt like still really good value for money.
10
Antonio
31 Jul 2025
·
Stayed 3 nights
Very well maintained property, and no area ever felt overcrowded. Helpful staff and great facilities (the outdoor Olympic pool is terrific); good and varied food offering; nice list of social/entertainment activities. Last but the in-house minimarket is an extremely handy option to have.
Very well maintained property, and no area ever felt overcrowded. Helpful staff and great facilities (the outdoor Olympic pool is terrific); good and varied food offering; nice list of social/entertainment activities. Last but the in-house minimarket is an extremely handy option to have.
6
Ruth
8 Jun 2025
·
Stayed 5 nights
Gut: - Anlage sehr groß & weitläufig & sehr grün & sauber - 4 Pools (2 beheizt) + 1 indoorpool - kleiner Minimarket (Wasser 1€) - Strandabschnitt schön - Frühstück sehr gut - mehrere Restaurants vor Ort Negativ: - ALLES kostet Extra-Geld (Spazugang 30€ pro Tag, Tennis Court 15€ etc., Fahrräder extra) - wir hatten Deluxe Doppelzimmer gebucht und hatten zwar ein größeres Zimmer aber mit Aussicht auf die Rückseite eines Gebäudes.. - Zimmer war nicht sauber bei Ankunft. Wir haben drauf hingewiesen und statt aufzuräumen wurden wir aufgefordert aufzuzeigen wo genau der Dreck war. Auch noch nie gehört - Personal war teilweise sehr arrogant leider - Regenschirme wurden aufs Zimmer gebucht (noch nie gehabt bei einem 5 Sterne Hotel) - Zimmer leider leicht in die Jahre gekommen - nach Beschwerde bei guest relations wurde uns ein nur ein Alternativ-Zimmer angeboten für Extra-Kosten. Kein anderes Entgegenkommen. Alles in allem hatten wir zwar eine schöne Zeit, aber m.M.n. Ist das Hotel keine 5 Sterne. Wenn man bereit ist mehr Geld zu zahlen; ist es eine tolle Alternative.
Gut: - Anlage sehr groß & weitläufig & sehr grün & sauber - 4 Pools (2 beheizt) + 1 indoorpool - kleiner Minimarket (Wasser 1€) - Strandabschnitt schön - Frühstück sehr gut - mehrere Restaurants vor Ort Negativ: - ALLES kostet Extra-Geld (Spazugang 30€ pro Tag, Tennis Court 15€ etc., Fahrräder extra) - wir hatten Deluxe Doppelzimmer gebucht und hatten zwar ein größeres Zimmer aber mit Aussicht auf die Rückseite eines Gebäudes.. - Zimmer war nicht sauber bei Ankunft. Wir haben drauf hingewiesen und statt aufzuräumen wurden wir aufgefordert aufzuzeigen wo genau der Dreck war. Auch noch nie gehört - Personal war teilweise sehr arrogant leider - Regenschirme wurden aufs Zimmer gebucht (noch nie gehabt bei einem 5 Sterne Hotel) - Zimmer leider leicht in die Jahre gekommen - nach Beschwerde bei guest relations wurde uns ein nur ein Alternativ-Zimmer angeboten für Extra-Kosten. Kein anderes Entgegenkommen. Alles in allem hatten wir zwar eine schöne Zeit, aber m.M.n. Ist das Hotel keine 5 Sterne. Wenn man bereit ist mehr Geld zu zahlen; ist es eine tolle Alternative.
10
Anthony
28 Sept 2025
·
Stayed 7 nights
The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space. My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use. My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed. The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day. I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels. I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness. I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind. Check-in and check-out both professional, concise and fuss free. All in all, a great stay.
The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space. My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use. My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed. The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day. I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels. I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness. I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind. Check-in and check-out both professional, concise and fuss free. All in all, a great stay.
10
Eleni
3 Aug 2024
·
Stayed 7 nights
Amazing stay and very relaxing holidays! The facilities were more than anyone could wish for, excellent room condition and service, tennis courts, creative time for the kids and activities for all ages. Would recommend to anyone for a relaxing family holidays!
Amazing stay and very relaxing holidays! The facilities were more than anyone could wish for, excellent room condition and service, tennis courts, creative time for the kids and activities for all ages. Would recommend to anyone for a relaxing family holidays!
8
Boris
25 Jul 2024
·
Stayed 12 nights
Die Anlage ist sehr gepflegt und weitläufig! Die Liegen an den Pools sind bequem gepolstert und am großen Olympiapool kann man mit der Familie Schatten in den zahlreichen kostenlosen Daybeds suchen. Am Meer kann man die Daybeds entsprechend buchen. Die Liegen am Meer sind etwas unbequemer aber zweckmäßig! Klasse ist auch das man Getränke und Snacks direkt per QR-Code an den Schirmen oder den Daybeds ordern kann. Über den Strand erreicht man in wenigen Minuten die TamTam Bar. Der Besuch lohnt sich zum Sonnenuntergang oder für einen Mittagssnack! Gehört zwar nicht zum Hotel, ist aber wegen der Nähe ein absoluter Pluspunkt! Von den Restaurants auf der Anlage kann man eigentlich nur die Osteria wegen der Meerlage und die Taverne wegen dem griechischen Abend hervorheben. Die Restaurants sind gut aber Spitzenklasse darf man aber nicht erwarten!Beim Buchen einer Familiensuite kann man in der Osteria auch das Frühstück genießen. Ich fand aber hier das Hauptrestaurant wirklich sehr gut. Gute große Auswahl! Alle auf der Anlage sind sehr freundlich. Der Service beim Frühstück und beim Abendessen ist sehr übereifrig! Das Glas ist noch nicht ganz leer und es wird einfach nachgeschenkt und auch beim Essen werden die Teller quasi mit dem letzten Bissen abgeräumt. Dem einen gefällt sowas aber ich freue mich, wenn man mir auch etwas Zeit gibt. Wir waren vor zwei Jahren auf der Anlage und man hat viele vom Personal wiedererkannt! Das spricht für das Arbeitsklima und die Hotelführung. Top!
Die Anlage ist sehr gepflegt und weitläufig! Die Liegen an den Pools sind bequem gepolstert und am großen Olympiapool kann man mit der Familie Schatten in den zahlreichen kostenlosen Daybeds suchen. Am Meer kann man die Daybeds entsprechend buchen. Die Liegen am Meer sind etwas unbequemer aber zweckmäßig! Klasse ist auch das man Getränke und Snacks direkt per QR-Code an den Schirmen oder den Daybeds ordern kann. Über den Strand erreicht man in wenigen Minuten die TamTam Bar. Der Besuch lohnt sich zum Sonnenuntergang oder für einen Mittagssnack! Gehört zwar nicht zum Hotel, ist aber wegen der Nähe ein absoluter Pluspunkt! Von den Restaurants auf der Anlage kann man eigentlich nur die Osteria wegen der Meerlage und die Taverne wegen dem griechischen Abend hervorheben. Die Restaurants sind gut aber Spitzenklasse darf man aber nicht erwarten!Beim Buchen einer Familiensuite kann man in der Osteria auch das Frühstück genießen. Ich fand aber hier das Hauptrestaurant wirklich sehr gut. Gute große Auswahl! Alle auf der Anlage sind sehr freundlich. Der Service beim Frühstück und beim Abendessen ist sehr übereifrig! Das Glas ist noch nicht ganz leer und es wird einfach nachgeschenkt und auch beim Essen werden die Teller quasi mit dem letzten Bissen abgeräumt. Dem einen gefällt sowas aber ich freue mich, wenn man mir auch etwas Zeit gibt. Wir waren vor zwei Jahren auf der Anlage und man hat viele vom Personal wiedererkannt! Das spricht für das Arbeitsklima und die Hotelführung. Top!
10
Athanasios
20 Oct 2024
·
Stayed 1 night
Ein sehr beeindruckendes Hotel. Sehr geräumig. Anlage sehr sauber. Das Hotel ist modern und sauber. Mehrere Pools. Der indoor Pool ist beheizt.
Ein sehr beeindruckendes Hotel. Sehr geräumig. Anlage sehr sauber. Das Hotel ist modern und sauber. Mehrere Pools. Der indoor Pool ist beheizt.
10
Andrea
25 Sept 2025
·
Stayed 2 nights
Un'oasi di relax paradisiaca. Ci sono diverse strutture per il fitness, possibilità di frequentare corsi. Tanti ristoranti interni di qualità.
Un'oasi di relax paradisiaca. Ci sono diverse strutture per il fitness, possibilità di frequentare corsi. Tanti ristoranti interni di qualità.
10
Eva
5 Aug 2023
·
Stayed 9 nights
Large sports area with basketball, tennis, mini golf, squash, beach valleyball, gym, gym classes, yoga on the beach Activities all day for kids and teenagers, free childcare Amazing surroundings
Large sports area with basketball, tennis, mini golf, squash, beach valleyball, gym, gym classes, yoga on the beach Activities all day for kids and teenagers, free childcare Amazing surroundings
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AI-generated summary based on recent guest reviews
Cleanliness
Very clean and well kept overall, with many reviews praising spotless grounds and tidy rooms. A few guests reported ants, musty smells, or occasional lapses.
Related guest reviews
10
Bianca
29 Sept 2024
·
Stayed 7 nights
Nah am Flughafen mehrere Restaurants in Reichweite und innerhalb des Hotels. Schöne Anlage und Anzahl der Gäste verteilt sich gut. Ausreichende Liegen und Pools vorhanden und gute Sportmöglichkeiten. Sehr nettes Personal
Nah am Flughafen mehrere Restaurants in Reichweite und innerhalb des Hotels. Schöne Anlage und Anzahl der Gäste verteilt sich gut. Ausreichende Liegen und Pools vorhanden und gute Sportmöglichkeiten. Sehr nettes Personal
10
Peter
22 Sept 2025
·
Stayed 1 night
Sehr großzügige, gepflegte Anlage mit tollen Gärten
Sehr großzügige, gepflegte Anlage mit tollen Gärten
2
Gen
29 Aug 2025
·
Stayed 3 nights
It was very sterile feeling. Nothing special. The front desk was awful and my room smelled like mold. When I complained, they switched room for one night and then tried to put me back in the same room which is ridiculous… mold does not disappear in 10 hours
It was very sterile feeling. Nothing special. The front desk was awful and my room smelled like mold. When I complained, they switched room for one night and then tried to put me back in the same room which is ridiculous… mold does not disappear in 10 hours
10
Marcus
6 Oct 2025
·
Stayed 3 nights
Wunderschönes Hotel im Stil eines eigenes Dorfes! Sehr gepflegt und sauber ! Sehr freundliches Personal!
Wunderschönes Hotel im Stil eines eigenes Dorfes! Sehr gepflegt und sauber ! Sehr freundliches Personal!
6
Ruth
8 Jun 2025
·
Stayed 5 nights
Gut: - Anlage sehr groß & weitläufig & sehr grün & sauber - 4 Pools (2 beheizt) + 1 indoorpool - kleiner Minimarket (Wasser 1€) - Strandabschnitt schön - Frühstück sehr gut - mehrere Restaurants vor Ort Negativ: - ALLES kostet Extra-Geld (Spazugang 30€ pro Tag, Tennis Court 15€ etc., Fahrräder extra) - wir hatten Deluxe Doppelzimmer gebucht und hatten zwar ein größeres Zimmer aber mit Aussicht auf die Rückseite eines Gebäudes.. - Zimmer war nicht sauber bei Ankunft. Wir haben drauf hingewiesen und statt aufzuräumen wurden wir aufgefordert aufzuzeigen wo genau der Dreck war. Auch noch nie gehört - Personal war teilweise sehr arrogant leider - Regenschirme wurden aufs Zimmer gebucht (noch nie gehabt bei einem 5 Sterne Hotel) - Zimmer leider leicht in die Jahre gekommen - nach Beschwerde bei guest relations wurde uns ein nur ein Alternativ-Zimmer angeboten für Extra-Kosten. Kein anderes Entgegenkommen. Alles in allem hatten wir zwar eine schöne Zeit, aber m.M.n. Ist das Hotel keine 5 Sterne. Wenn man bereit ist mehr Geld zu zahlen; ist es eine tolle Alternative.
Gut: - Anlage sehr groß & weitläufig & sehr grün & sauber - 4 Pools (2 beheizt) + 1 indoorpool - kleiner Minimarket (Wasser 1€) - Strandabschnitt schön - Frühstück sehr gut - mehrere Restaurants vor Ort Negativ: - ALLES kostet Extra-Geld (Spazugang 30€ pro Tag, Tennis Court 15€ etc., Fahrräder extra) - wir hatten Deluxe Doppelzimmer gebucht und hatten zwar ein größeres Zimmer aber mit Aussicht auf die Rückseite eines Gebäudes.. - Zimmer war nicht sauber bei Ankunft. Wir haben drauf hingewiesen und statt aufzuräumen wurden wir aufgefordert aufzuzeigen wo genau der Dreck war. Auch noch nie gehört - Personal war teilweise sehr arrogant leider - Regenschirme wurden aufs Zimmer gebucht (noch nie gehabt bei einem 5 Sterne Hotel) - Zimmer leider leicht in die Jahre gekommen - nach Beschwerde bei guest relations wurde uns ein nur ein Alternativ-Zimmer angeboten für Extra-Kosten. Kein anderes Entgegenkommen. Alles in allem hatten wir zwar eine schöne Zeit, aber m.M.n. Ist das Hotel keine 5 Sterne. Wenn man bereit ist mehr Geld zu zahlen; ist es eine tolle Alternative.
10
Mona
1 Oct 2025
·
Stayed 3 nights
Wir haben uns in diesem Hotel rundum wohl gefühlt. Alle Mitarbeiter waren ausgesprochen freundlich und hilfsbereit. Das gesamte Hotel war sehr sauber und gepflegt. Als wir einen Stromausfall nur in unserem Zimmer hatten, war innerhalb weniger Minuten ein Elektriker zur Stelle und hat das Problem behoben – ein wirklich toller Service. Die Außenanlagen werden kontinuierlich in Stand gehalten, man sieht überall, dass daran gearbeitet wird. Auch das Seegras am Strand wurde entfernt. Der Strand selbst hat uns nicht ganz so überzeugt, dafür gibt es aber mehrere schöne Pools mit ausreichend Liegen, die für Entspannung sorgen. Die Außenpools waren für unser Empfinden zu kühl, auch die privaten Pools in den Superior Zimmern – eine Temperierung wäre wünschenswert. Das Hallenbad hingegen hatte eine angenehme Temperatur. Das Frühstück war qualitativ sehr gut und hat uns bestens geschmeckt. Gäste mit einer höheren Zimmerkategorie können ihr Frühstück im Restaurant Osteria einnehmen, wo frisch gepresster Orangensaft serviert wird. Die Anlage ist etwas weitläufiger, was wir persönlich als angenehm empfunden haben, da wir so jeden Tag einen kleinen Spaziergang genießen konnten. Zudem gibt es ein abwechslungsreiches Angebot an Aktivitäten und Abendunterhaltungen, die gut organisiert und unterhaltsam waren. Insgesamt hatten wir einen sehr schönen Aufenthalt und würden das Hotel jederzeit weiterempfehlen.
Wir haben uns in diesem Hotel rundum wohl gefühlt. Alle Mitarbeiter waren ausgesprochen freundlich und hilfsbereit. Das gesamte Hotel war sehr sauber und gepflegt. Als wir einen Stromausfall nur in unserem Zimmer hatten, war innerhalb weniger Minuten ein Elektriker zur Stelle und hat das Problem behoben – ein wirklich toller Service. Die Außenanlagen werden kontinuierlich in Stand gehalten, man sieht überall, dass daran gearbeitet wird. Auch das Seegras am Strand wurde entfernt. Der Strand selbst hat uns nicht ganz so überzeugt, dafür gibt es aber mehrere schöne Pools mit ausreichend Liegen, die für Entspannung sorgen. Die Außenpools waren für unser Empfinden zu kühl, auch die privaten Pools in den Superior Zimmern – eine Temperierung wäre wünschenswert. Das Hallenbad hingegen hatte eine angenehme Temperatur. Das Frühstück war qualitativ sehr gut und hat uns bestens geschmeckt. Gäste mit einer höheren Zimmerkategorie können ihr Frühstück im Restaurant Osteria einnehmen, wo frisch gepresster Orangensaft serviert wird. Die Anlage ist etwas weitläufiger, was wir persönlich als angenehm empfunden haben, da wir so jeden Tag einen kleinen Spaziergang genießen konnten. Zudem gibt es ein abwechslungsreiches Angebot an Aktivitäten und Abendunterhaltungen, die gut organisiert und unterhaltsam waren. Insgesamt hatten wir einen sehr schönen Aufenthalt und würden das Hotel jederzeit weiterempfehlen.
10
Diana-Alexandra
24 Jun 2025
·
Stayed 4 nights
Sehr Sauber
Sehr Sauber
10
Yvonne
7 Jun 2024
·
Stayed 13 nights
Einzigartiges Hotel, immer super freundliches zuvorkommendes Personal in allen Bereichen. Der Service hier ist unschlagbar. Top sauber, Zimmer, Restaurant, Strand egal wo man ist alles top gepflegt. Auf Nachhaltigkeit wird geachtet. Abwechslungsreiche, hochwertige Speisen. Hier gibt es nicht das Geringste zu meckern. Hier fühlt man sich pudelwohl, so macht Urlaub Spaß und man kann sich erholen.
Einzigartiges Hotel, immer super freundliches zuvorkommendes Personal in allen Bereichen. Der Service hier ist unschlagbar. Top sauber, Zimmer, Restaurant, Strand egal wo man ist alles top gepflegt. Auf Nachhaltigkeit wird geachtet. Abwechslungsreiche, hochwertige Speisen. Hier gibt es nicht das Geringste zu meckern. Hier fühlt man sich pudelwohl, so macht Urlaub Spaß und man kann sich erholen.
10
Athanasios
20 Oct 2024
·
Stayed 1 night
Ein sehr beeindruckendes Hotel. Sehr geräumig. Anlage sehr sauber. Das Hotel ist modern und sauber. Mehrere Pools. Der indoor Pool ist beheizt.
Ein sehr beeindruckendes Hotel. Sehr geräumig. Anlage sehr sauber. Das Hotel ist modern und sauber. Mehrere Pools. Der indoor Pool ist beheizt.
4
Marcel
7 Sept 2025
·
Stayed 6 nights
Ameisen im gesamten Zimmer identifiziert - es wurde als Lösung lediglich etwas Essig versprüht ohne weitere Prüfung oder Nachfrage ob das Problem beseitigt wurde - nein es hat nicht geholfen und die Ameisen sind weiterhin dort.
Ameisen im gesamten Zimmer identifiziert - es wurde als Lösung lediglich etwas Essig versprüht ohne weitere Prüfung oder Nachfrage ob das Problem beseitigt wurde - nein es hat nicht geholfen und die Ameisen sind weiterhin dort.
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AI-generated summary based on recent guest reviews
Rooms
Many rooms are modern, spacious, and comfortable with well-designed bathrooms. Others feel dated, with noisy doors or AC, door gaps letting insects in, and occasional allocation or location issues.
Related guest reviews
6
Gaynor
6 Sept 2024
·
Stayed 2 nights
Stayed for 2 nights whilst travelling around Kos , beautiful hotel, definitely worthy of 5 stars, immaculate grounds, pools and bar areas . Staff mostly very lovely, rather rude reception staff however , largely due to the MAJOR ISSUE we had with our room . We booked a superior sea view room which was incredible inside ,beautifull appointed , wonderful bathroom, HOWEVER, the hotels website states this room type are located in the bungalows, we were given a room in a block ,top floor , 3 storeys high ,with no lift , and FIVE flights of stairs up and were told " yes , this is a bungalow room !!!!!!" They were totally unwilling to move us unless we paid for an upgraded room , we had already paid £100 for that upgrade. No way was it suitable for anyone with a mobility issue but the staff and also the manager were not interested in the upset it caused us , i showed them the text on their own website stating in bungalows, they insisted the block was a bungalow ,total nonsence and exsapersting. Now for the view it was a pool view room , with a side sea view in the distance . Having travelled extensively around greece i would say their customer service/ care is nowhere near that of Ikos, Mitsis or Grecotels , we felt as a 95 % german clientel base they were very unintested in us as British guests. Overall ,a beautiful 5 star hotel which left us unhappy and disasastified , total waste of our money .I would say choose your room very carefully , as false info on their own site !!!!
Stayed for 2 nights whilst travelling around Kos , beautiful hotel, definitely worthy of 5 stars, immaculate grounds, pools and bar areas . Staff mostly very lovely, rather rude reception staff however , largely due to the MAJOR ISSUE we had with our room . We booked a superior sea view room which was incredible inside ,beautifull appointed , wonderful bathroom, HOWEVER, the hotels website states this room type are located in the bungalows, we were given a room in a block ,top floor , 3 storeys high ,with no lift , and FIVE flights of stairs up and were told " yes , this is a bungalow room !!!!!!" They were totally unwilling to move us unless we paid for an upgraded room , we had already paid £100 for that upgrade. No way was it suitable for anyone with a mobility issue but the staff and also the manager were not interested in the upset it caused us , i showed them the text on their own website stating in bungalows, they insisted the block was a bungalow ,total nonsence and exsapersting. Now for the view it was a pool view room , with a side sea view in the distance . Having travelled extensively around greece i would say their customer service/ care is nowhere near that of Ikos, Mitsis or Grecotels , we felt as a 95 % german clientel base they were very unintested in us as British guests. Overall ,a beautiful 5 star hotel which left us unhappy and disasastified , total waste of our money .I would say choose your room very carefully , as false info on their own site !!!!
8
Sebastian
25 Sept 2025
·
Stayed 5 nights
Vielfältiges Angebot, schöne Pools, Toplage am Meer.. großzügiger Spielplatz für Kinder. Freundliches Personal jedoch bei Problemen wenig hilfreich. Unterkunft renovierungsbedürftig. Im Apartment enthaltene Küche kaum ausgestattet..
Vielfältiges Angebot, schöne Pools, Toplage am Meer.. großzügiger Spielplatz für Kinder. Freundliches Personal jedoch bei Problemen wenig hilfreich. Unterkunft renovierungsbedürftig. Im Apartment enthaltene Küche kaum ausgestattet..
8
Stefania
7 Sept 2024
·
Stayed 9 nights
Sehr schönes Hotel, sehr freundliches und hilfsbereites Personal. Buffet lecker und abwechslungsreich. Die Räume in den Aussengebäuden bräuchten jedoch dichtere Türen. Der Spalt unten an der Tür ist leider ziemlich gross, wodurch auch Insekten ins Zimmer kommen - an unserem ersten Abend ist ein grosser Käfer reingekommen. Wir haben dann jeweils ein Handtuch in den Spalt geschoben, wenn wir im Zimmer waren, damit wir Ruhe haben. Tagsüber war der Spalt aber frei.
Sehr schönes Hotel, sehr freundliches und hilfsbereites Personal. Buffet lecker und abwechslungsreich. Die Räume in den Aussengebäuden bräuchten jedoch dichtere Türen. Der Spalt unten an der Tür ist leider ziemlich gross, wodurch auch Insekten ins Zimmer kommen - an unserem ersten Abend ist ein grosser Käfer reingekommen. Wir haben dann jeweils ein Handtuch in den Spalt geschoben, wenn wir im Zimmer waren, damit wir Ruhe haben. Tagsüber war der Spalt aber frei.
10
Lucia Maria
19 Oct 2025
·
Stayed 7 nights
Personal sehr nett. Sehr schöne Anlage. Super Frühstück. Poollandschaft sehr schön. Meerblick war mega. Einige Zimmer müssen noch renoviert werden. Sonst alles top.
Personal sehr nett. Sehr schöne Anlage. Super Frühstück. Poollandschaft sehr schön. Meerblick war mega. Einige Zimmer müssen noch renoviert werden. Sonst alles top.
10
Max
9 Jun 2025
·
Stayed 7 nights
Thoroughly enjoyed our stay here, was perfect, peaceful and relaxing. It had multiple bars restraints and pools as-well as facilities such as quad bike rentals to visit local towns to break up the stay. Great rooms very spacious and modern however the mosquitoes do get in the room and bite however that’s not the hotels fault. Pool bars could offer more cocktails on the menu however when asked they do make to your choice which was very pleased with. I would agree with the 5 stars it’s rated would recommend and return, expensive but is the same price as other restaurants/ bars in Greece so wouldn’t let that detour you. Has everything you need 10/10
Thoroughly enjoyed our stay here, was perfect, peaceful and relaxing. It had multiple bars restraints and pools as-well as facilities such as quad bike rentals to visit local towns to break up the stay. Great rooms very spacious and modern however the mosquitoes do get in the room and bite however that’s not the hotels fault. Pool bars could offer more cocktails on the menu however when asked they do make to your choice which was very pleased with. I would agree with the 5 stars it’s rated would recommend and return, expensive but is the same price as other restaurants/ bars in Greece so wouldn’t let that detour you. Has everything you need 10/10
10
Anthony
28 Sept 2025
·
Stayed 7 nights
The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space. My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use. My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed. The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day. I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels. I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness. I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind. Check-in and check-out both professional, concise and fuss free. All in all, a great stay.
The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space. My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use. My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed. The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day. I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels. I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness. I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind. Check-in and check-out both professional, concise and fuss free. All in all, a great stay.
10
Christine
18 Sept 2024
·
Stayed 3 nights
A resort hotel so not much around it. However we had already had a few days near Kos town for sightseeing so a few days here relaxing was great. A big complex with plenty of space and lots of areas for sunbathing including a beach. Plenty of sunbeds. We did half board and the food was good. Plenty of restaurants on site if you prefer to pay each night. Rooms appear brand new with quality furnishings and decor and clarins toiletries.
A resort hotel so not much around it. However we had already had a few days near Kos town for sightseeing so a few days here relaxing was great. A big complex with plenty of space and lots of areas for sunbathing including a beach. Plenty of sunbeds. We did half board and the food was good. Plenty of restaurants on site if you prefer to pay each night. Rooms appear brand new with quality furnishings and decor and clarins toiletries.
10
Mansur
3 Sept 2023
·
Stayed 1 night
Great hotel and staff, but rooms are old and dated. Need renovation to make the stay not just good but excellent!
Great hotel and staff, but rooms are old and dated. Need renovation to make the stay not just good but excellent!
6
Adam
27 Jul 2025
·
Stayed 1 night
We stayed one night as part of us travelling back to Sweden from Kos. We received OK service from the reception, being able to check in late at night when we arrived. However, there was no hot water in the tap in the bathroom (and only luke warm water in the shower). Also, the pillows where very thick/high and uncomfortable. The room's AC was quite noisy. The hotel building facilities are quite worn down and would be in need of a renovation.
We stayed one night as part of us travelling back to Sweden from Kos. We received OK service from the reception, being able to check in late at night when we arrived. However, there was no hot water in the tap in the bathroom (and only luke warm water in the shower). Also, the pillows where very thick/high and uncomfortable. The room's AC was quite noisy. The hotel building facilities are quite worn down and would be in need of a renovation.
10
Diana
26 May 2025
·
Stayed 4 nights
Das Hotel ist für mich der perfekte Ort um abzuschalten. Das absolut einzige was ich diesmal reklamiere und auch schon weitergeleitet habe ist, dass sich die Türen nicht leise schließen lassen bzw. die Gäste sehr gerne die Türen ins Schloss fallen lassen haben. Mir wurde gleich neues Zimmer angeboten. Der Service und die Mitarbeiter sind sensationell und alle Mega nett. Fast alle Mitarbeiter sprechen dazu auch noch deutsch.
Das Hotel ist für mich der perfekte Ort um abzuschalten. Das absolut einzige was ich diesmal reklamiere und auch schon weitergeleitet habe ist, dass sich die Türen nicht leise schließen lassen bzw. die Gäste sehr gerne die Türen ins Schloss fallen lassen haben. Mir wurde gleich neues Zimmer angeboten. Der Service und die Mitarbeiter sind sensationell und alle Mega nett. Fast alle Mitarbeiter sprechen dazu auch noch deutsch.
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AI-generated summary based on recent guest reviews
Service
Staff in restaurants, housekeeping, and spa are frequently described as friendly, professional, and helpful. Recurring complaints focus on the front desk for slow, rigid or inaccurate service, billing errors, and poor handling of problems.
Related guest reviews
8
Jean-Marc
22 Sept 2024
·
Stayed 5 nights
Schöne Anlage, super Service
Schöne Anlage, super Service
2
Gen
29 Aug 2025
·
Stayed 3 nights
It was very sterile feeling. Nothing special. The front desk was awful and my room smelled like mold. When I complained, they switched room for one night and then tried to put me back in the same room which is ridiculous… mold does not disappear in 10 hours
It was very sterile feeling. Nothing special. The front desk was awful and my room smelled like mold. When I complained, they switched room for one night and then tried to put me back in the same room which is ridiculous… mold does not disappear in 10 hours
4
Sanem
4 Aug 2025
·
Stayed 4 nights
We had high hopes for this hotel after a great experience last year, but sadly, this trip was a complete letdown from the moment we arrived. Check-in was a disaster — we waited over an hour while the front desk tried to track down a charge for our child's breakfast, despite booking through Expedia for two adults. We were eventually charged $85/day for a child’s breakfast — on top of an $800/night suite for 3 people. We spent 30 minutes speaking with customer relations about all the issues we faced — she promised to follow up. We never heard back. On our first day, the room was ready, but no one called or emailed us — despite having double-checked our contact details. We ended up wasting 5 hours waiting, unable to enjoy the hotel or settle in. Now, let’s talk about the beach — last year, it was phenomenal. This year, they’ve placed rock barriers in front of it, making 90% of it inaccessible. The artificial lagoon they created is constantly flooded with garbage and seaweed on windy days, and the rocks are sharp — we got cut and injured trying to swim. You can’t see where you’re going. Meanwhile, the resort next door had dozens of people happily swimming in clean water. Here? Maybe 3–5 people in the water at any time. They’ve completely ruined one of the best natural beaches. Also, just a heads-up: we were told the extra $85/day was because we booked through Expedia, which feels like an unfair penalty for using a third-party platform.
We had high hopes for this hotel after a great experience last year, but sadly, this trip was a complete letdown from the moment we arrived. Check-in was a disaster — we waited over an hour while the front desk tried to track down a charge for our child's breakfast, despite booking through Expedia for two adults. We were eventually charged $85/day for a child’s breakfast — on top of an $800/night suite for 3 people. We spent 30 minutes speaking with customer relations about all the issues we faced — she promised to follow up. We never heard back. On our first day, the room was ready, but no one called or emailed us — despite having double-checked our contact details. We ended up wasting 5 hours waiting, unable to enjoy the hotel or settle in. Now, let’s talk about the beach — last year, it was phenomenal. This year, they’ve placed rock barriers in front of it, making 90% of it inaccessible. The artificial lagoon they created is constantly flooded with garbage and seaweed on windy days, and the rocks are sharp — we got cut and injured trying to swim. You can’t see where you’re going. Meanwhile, the resort next door had dozens of people happily swimming in clean water. Here? Maybe 3–5 people in the water at any time. They’ve completely ruined one of the best natural beaches. Also, just a heads-up: we were told the extra $85/day was because we booked through Expedia, which feels like an unfair penalty for using a third-party platform.
8
Sanem
27 Aug 2025
·
Stayed 2 nights
The staff in the restaurants and spa are wonderful. Giorgis at the spa was excellent — I received three treatments from him, and they were among the best I’ve ever had. The management of the spa is also excellent. Unfortunately, the same cannot be said for the front desk, which is a complete disaster. They are rigid, unhelpful, and in several cases outright incompetent. On our last stay, we did not even receive our welcome gift. One staff member made repeated errors, including charging my card twice and attempting to bill me for breakfast that was clearly included in my reservation. When we asked to change rooms — after I was bitten on the premises, developed an infection in my foot, and could no longer manage stairs — the woman at the desk blamed me for flying, accused me of not seeing a doctor, and only backed down when I showed her my antibiotic prescription. Instead of showing empathy, she was rude, dismissive, and repeatedly used passive-aggressive remarks such as, “I’m happy that you are happy,” even when she was at fault. When her mistakes were corrected by her manager, she would turn her frustration on the customer rather than own up. To make matters worse, when they upgrade you because of the Expedia VIp, they act as though they are doing you a personal favor and then use it as leverage against other things they fail to deliver. This behavior is manipulative and leaves a terrible impression. Overall, the service culture at the front desk is unprofessional and host
The staff in the restaurants and spa are wonderful. Giorgis at the spa was excellent — I received three treatments from him, and they were among the best I’ve ever had. The management of the spa is also excellent. Unfortunately, the same cannot be said for the front desk, which is a complete disaster. They are rigid, unhelpful, and in several cases outright incompetent. On our last stay, we did not even receive our welcome gift. One staff member made repeated errors, including charging my card twice and attempting to bill me for breakfast that was clearly included in my reservation. When we asked to change rooms — after I was bitten on the premises, developed an infection in my foot, and could no longer manage stairs — the woman at the desk blamed me for flying, accused me of not seeing a doctor, and only backed down when I showed her my antibiotic prescription. Instead of showing empathy, she was rude, dismissive, and repeatedly used passive-aggressive remarks such as, “I’m happy that you are happy,” even when she was at fault. When her mistakes were corrected by her manager, she would turn her frustration on the customer rather than own up. To make matters worse, when they upgrade you because of the Expedia VIp, they act as though they are doing you a personal favor and then use it as leverage against other things they fail to deliver. This behavior is manipulative and leaves a terrible impression. Overall, the service culture at the front desk is unprofessional and host
10
Anthony
28 Sept 2025
·
Stayed 7 nights
The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space. My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use. My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed. The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day. I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels. I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness. I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind. Check-in and check-out both professional, concise and fuss free. All in all, a great stay.
The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space. My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use. My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed. The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day. I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels. I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness. I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind. Check-in and check-out both professional, concise and fuss free. All in all, a great stay.
10
Alexa
16 Aug 2024
·
Stayed 12 nights
We had a wonderful family holiday at Neptune. Cannot fault the service and the grounds and amenities are beautifully kept. Our kids (7&11)particularly enjoyed the daily football matches, evening open air cinema and evening entertainment. We also enjoyed the water sports on offer as well as doing absolutely nothing lounging by the pool with the beautiful sea view! Would highly recommend for a relaxed family holiday and look forward to returning in the future.
We had a wonderful family holiday at Neptune. Cannot fault the service and the grounds and amenities are beautifully kept. Our kids (7&11)particularly enjoyed the daily football matches, evening open air cinema and evening entertainment. We also enjoyed the water sports on offer as well as doing absolutely nothing lounging by the pool with the beautiful sea view! Would highly recommend for a relaxed family holiday and look forward to returning in the future.
6
Andrea
11 Oct 2024
·
Personal war nicht sehr freundlich. Bei den Strandtüchern bekam man pro Person nur eins. Personal war zum Teil sehr stur und unbeweglich
Personal war nicht sehr freundlich. Bei den Strandtüchern bekam man pro Person nur eins. Personal war zum Teil sehr stur und unbeweglich
10
Hamid Reza
5 Aug 2025
·
Stayed 7 nights
Das Personal war durchgehend sehr freundlich, hilfsbereit und aufmerksam. Besonders positiv hervorzuheben ist die angenehme Atmosphäre, die durch den zuvorkommenden Service geschaffen wurde. Das Essen war qualitativ hochwertig und geschmacklich hervorragend. Auch das Zimmer ließ keine Wünsche offen: sauber, gut ausgestattet und in einwandfreiem Zustand. Insgesamt ein sehr gelungener Aufenthalt.
Das Personal war durchgehend sehr freundlich, hilfsbereit und aufmerksam. Besonders positiv hervorzuheben ist die angenehme Atmosphäre, die durch den zuvorkommenden Service geschaffen wurde. Das Essen war qualitativ hochwertig und geschmacklich hervorragend. Auch das Zimmer ließ keine Wünsche offen: sauber, gut ausgestattet und in einwandfreiem Zustand. Insgesamt ein sehr gelungener Aufenthalt.
8
Sandro
24 Sept 2025
·
Stayed 7 nights
Das Preis/Leistungsverhältnis des Hotels ist gut wie auch das Zimmer war sauber und das Personal zu jeder Zeit freundlich und hilfsbereit. Alles in allem ein schöner Urlaub.
Das Preis/Leistungsverhältnis des Hotels ist gut wie auch das Zimmer war sauber und das Personal zu jeder Zeit freundlich und hilfsbereit. Alles in allem ein schöner Urlaub.
8
Anna
28 Aug 2024
·
Stayed 1 night
large resort with lots of facilities. Room was clean and large. Staff at reception were lovely however staff at breakfast were quite rude.
large resort with lots of facilities. Room was clean and large. Staff at reception were lovely however staff at breakfast were quite rude.
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AI-generated summary based on recent guest reviews
Location
Seafront resort setting near the airport feels quiet and somewhat remote, with little directly around. A nearby bus stop helps, but most guests relax on site rather than explore on foot.
Related guest reviews
8
Sebastian
25 Sept 2025
·
Stayed 5 nights
Vielfältiges Angebot, schöne Pools, Toplage am Meer.. großzügiger Spielplatz für Kinder. Freundliches Personal jedoch bei Problemen wenig hilfreich. Unterkunft renovierungsbedürftig. Im Apartment enthaltene Küche kaum ausgestattet..
Vielfältiges Angebot, schöne Pools, Toplage am Meer.. großzügiger Spielplatz für Kinder. Freundliches Personal jedoch bei Problemen wenig hilfreich. Unterkunft renovierungsbedürftig. Im Apartment enthaltene Küche kaum ausgestattet..
10
Bianca
29 Sept 2024
·
Stayed 7 nights
Nah am Flughafen mehrere Restaurants in Reichweite und innerhalb des Hotels. Schöne Anlage und Anzahl der Gäste verteilt sich gut. Ausreichende Liegen und Pools vorhanden und gute Sportmöglichkeiten. Sehr nettes Personal
Nah am Flughafen mehrere Restaurants in Reichweite und innerhalb des Hotels. Schöne Anlage und Anzahl der Gäste verteilt sich gut. Ausreichende Liegen und Pools vorhanden und gute Sportmöglichkeiten. Sehr nettes Personal
10
Daljit Singh
25 Aug 2024
·
Stayed 8 nights
Very, very good stay, excellent location and something for all ages. We stayed at the executive suite, which was brilliant in every way! We wanted to extend our stay but the hotel was fully booked! No riff raff, in terms of the people who stay there. All family orientated. Very clean throughout and the venue is very well thought out, a mini little Greek village! Sun sets, Mountain View and so much more, we will definitely be back. If I was to be extremely picky, the evening buffet was a little similar, but on certain days when changes were made, the food was awesome! 10/10!! Thank you to Neptune and all its staff!
Very, very good stay, excellent location and something for all ages. We stayed at the executive suite, which was brilliant in every way! We wanted to extend our stay but the hotel was fully booked! No riff raff, in terms of the people who stay there. All family orientated. Very clean throughout and the venue is very well thought out, a mini little Greek village! Sun sets, Mountain View and so much more, we will definitely be back. If I was to be extremely picky, the evening buffet was a little similar, but on certain days when changes were made, the food was awesome! 10/10!! Thank you to Neptune and all its staff!
8
Thilo
3 Sept 2024
·
Stayed 5 nights
Gutes Hotel, wir haben uns wohlgefühlt. Essen war auch gut. Lage ist etwas abseits.
Gutes Hotel, wir haben uns wohlgefühlt. Essen war auch gut. Lage ist etwas abseits.
10
Mary
24 Sept 2023
·
Stayed 7 nights
I have never stayed in a five star hotel and if they are all like this I'd be happy to pay the extra pennies all the time! It was really luxurious and comfortable, staff were very welcoming and friendly. Breakfast was fantastic and there were about 4 swimming pools and different sections of beach with a different vibe. Really loved it. Took windsurfing lessons while there and they were great. Close to the airport. I hired a car from the hotel one day - very simple - and visited Kardemena, Kefalos and Tigati and did not regret my decision to stay here. Was with a friend. I sometimes travel solo and in that case might prefer to be somewhere I can walk out of the hotel and be close to bars etc but the feeling of this place being like a safe sanctuary added to the 'escape' element of the holiday. Would recommend to anyone - couldn't fault it and felt genuinely sad to leave.
I have never stayed in a five star hotel and if they are all like this I'd be happy to pay the extra pennies all the time! It was really luxurious and comfortable, staff were very welcoming and friendly. Breakfast was fantastic and there were about 4 swimming pools and different sections of beach with a different vibe. Really loved it. Took windsurfing lessons while there and they were great. Close to the airport. I hired a car from the hotel one day - very simple - and visited Kardemena, Kefalos and Tigati and did not regret my decision to stay here. Was with a friend. I sometimes travel solo and in that case might prefer to be somewhere I can walk out of the hotel and be close to bars etc but the feeling of this place being like a safe sanctuary added to the 'escape' element of the holiday. Would recommend to anyone - couldn't fault it and felt genuinely sad to leave.
8
Hüseyin
26 Sept 2024
·
Stayed 3 nights
When reserving a room at a hotel, it is not clear which services are paid and which are free. For example, a sauna, a spa - all other hotels clearly explain what is included in the price of accommodation and what is not. A very unpleasant man works at the seating area in the bar - extremely impolitely and rudely, he practically , although it was possible delicately to approach and say. The usual staff is the main value of this hotel, pleasant and kind young people. There is a bus stop 250 meters from the hotel and can be used for transportation. Taxis coming to the hotel ask for a lot of money, especially from these hotel guests. We paid 25 euros for the airport transfer, which was said to be 22 euros at the reception. It was only 7 km away.
When reserving a room at a hotel, it is not clear which services are paid and which are free. For example, a sauna, a spa - all other hotels clearly explain what is included in the price of accommodation and what is not. A very unpleasant man works at the seating area in the bar - extremely impolitely and rudely, he practically , although it was possible delicately to approach and say. The usual staff is the main value of this hotel, pleasant and kind young people. There is a bus stop 250 meters from the hotel and can be used for transportation. Taxis coming to the hotel ask for a lot of money, especially from these hotel guests. We paid 25 euros for the airport transfer, which was said to be 22 euros at the reception. It was only 7 km away.
10
Nicolas Alexander
6 Oct 2024
·
Stayed 9 nights
Sehr schön gepflegtes und großes Ressort. Durch die Weitläufigkeit der Anlage findet man überall ruhige Orte zum Entspannen und zu jederzeit eine Liege sowohl an den unterschiedlichen Pools sowie auch am Strand. Bei Bedarf gibt es genug Animations-/Sportangebote. Die Auswahl und Qualität beim Frühstück und Abendessen war sehr gut (auch für Vegetarier). Von der Anlage aus hat man einen sehr schönen Blick auf das Meer, die benachbarten Inseln und den Sonnenuntergang. Der hoteleigene Strandabschnitt ist etwas kleiner aber trotzdem sehr schön und mit Liegen und Schirmen ausgestattet. Die Sporteinrichtungen und -anlagen sind gut ausgestattet und gepflegt.
Sehr schön gepflegtes und großes Ressort. Durch die Weitläufigkeit der Anlage findet man überall ruhige Orte zum Entspannen und zu jederzeit eine Liege sowohl an den unterschiedlichen Pools sowie auch am Strand. Bei Bedarf gibt es genug Animations-/Sportangebote. Die Auswahl und Qualität beim Frühstück und Abendessen war sehr gut (auch für Vegetarier). Von der Anlage aus hat man einen sehr schönen Blick auf das Meer, die benachbarten Inseln und den Sonnenuntergang. Der hoteleigene Strandabschnitt ist etwas kleiner aber trotzdem sehr schön und mit Liegen und Schirmen ausgestattet. Die Sporteinrichtungen und -anlagen sind gut ausgestattet und gepflegt.
10
Jennifer
21 Sept 2025
·
Stayed 7 nights
Wir hatten einen sehr schönen Urlaub und können das Hotel nur empfehlen. Wir konnten vom Balkon das Meer sehen, das Essen war jeden Tag super lecker und abwechslungsreich. Das Personal war immer freundlich und hilfsbereit und auch das Sportangebot hat uns gut gefallen.
Wir hatten einen sehr schönen Urlaub und können das Hotel nur empfehlen. Wir konnten vom Balkon das Meer sehen, das Essen war jeden Tag super lecker und abwechslungsreich. Das Personal war immer freundlich und hilfsbereit und auch das Sportangebot hat uns gut gefallen.
10
Christine
18 Sept 2024
·
Stayed 3 nights
A resort hotel so not much around it. However we had already had a few days near Kos town for sightseeing so a few days here relaxing was great. A big complex with plenty of space and lots of areas for sunbathing including a beach. Plenty of sunbeds. We did half board and the food was good. Plenty of restaurants on site if you prefer to pay each night. Rooms appear brand new with quality furnishings and decor and clarins toiletries.
A resort hotel so not much around it. However we had already had a few days near Kos town for sightseeing so a few days here relaxing was great. A big complex with plenty of space and lots of areas for sunbathing including a beach. Plenty of sunbeds. We did half board and the food was good. Plenty of restaurants on site if you prefer to pay each night. Rooms appear brand new with quality furnishings and decor and clarins toiletries.
10
Sarah
17 May 2024
·
Stayed 5 nights
Das Resort ist unglaublich gut geeignet für einen Entspannungsurlaub. Toller Service, super Strandlage und sehr sauber. Im Resort steht einem alles zur Verfügung, man ist ohne Auto nur nicht ganz so flexibel, außerhalb des Resorts etwas zu unternehmen.
Das Resort ist unglaublich gut geeignet für einen Entspannungsurlaub. Toller Service, super Strandlage und sehr sauber. Im Resort steht einem alles zur Verfügung, man ist ohne Auto nur nicht ganz so flexibel, außerhalb des Resorts etwas zu unternehmen.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and dinner are widely praised for quality and variety, with multiple à la carte options. Downsides include occasional buffet repetition, limited snacks, water charged at meals, and expensive or mediocre drinks.
Related guest reviews
10
Rebecca
23 Nov 2025
·
Stayed 7 nights
Fantastic resort - lovely space to walk around with a number of pools and restaurants to choose from. Evening entertainment was available each night. We ate breakfast and dinner in the restaurant which had lots of choice. Relaxing atmosphere.
Fantastic resort - lovely space to walk around with a number of pools and restaurants to choose from. Evening entertainment was available each night. We ate breakfast and dinner in the restaurant which had lots of choice. Relaxing atmosphere.
10
Matthew
28 Aug 2024
·
Stayed 7 nights
The staff were excellent, always available, the property clean and in good shape but definitely the facilities were absolutely amazing! I especially enjoyed the olympic pool. It was great to do laps in the morning and then lounge around in the generous loungers and gazebos in the afternoon. Ordering food and drinks using the QR codes was really easy and convenient, and service was prompt. There was plenty to do all throughout the day and in the evening. A fantastic selection of a la carte restaurants made each meal a real treat and overall it felt like still really good value for money.
The staff were excellent, always available, the property clean and in good shape but definitely the facilities were absolutely amazing! I especially enjoyed the olympic pool. It was great to do laps in the morning and then lounge around in the generous loungers and gazebos in the afternoon. Ordering food and drinks using the QR codes was really easy and convenient, and service was prompt. There was plenty to do all throughout the day and in the evening. A fantastic selection of a la carte restaurants made each meal a real treat and overall it felt like still really good value for money.
8
Markus
25 Sept 2024
·
Stayed 13 nights
Super freundliches Personal. Gutes Essensangebot bei Halbpension. Kritikpunkte: - hohe Getränkepreise - keine guten Cocktails, selbst in der Bar in Plastikgefäßen serviert - mageres Abendangebot, z.B. keine Disco/Club
Super freundliches Personal. Gutes Essensangebot bei Halbpension. Kritikpunkte: - hohe Getränkepreise - keine guten Cocktails, selbst in der Bar in Plastikgefäßen serviert - mageres Abendangebot, z.B. keine Disco/Club
10
Daljit Singh
25 Aug 2024
·
Stayed 8 nights
Very, very good stay, excellent location and something for all ages. We stayed at the executive suite, which was brilliant in every way! We wanted to extend our stay but the hotel was fully booked! No riff raff, in terms of the people who stay there. All family orientated. Very clean throughout and the venue is very well thought out, a mini little Greek village! Sun sets, Mountain View and so much more, we will definitely be back. If I was to be extremely picky, the evening buffet was a little similar, but on certain days when changes were made, the food was awesome! 10/10!! Thank you to Neptune and all its staff!
Very, very good stay, excellent location and something for all ages. We stayed at the executive suite, which was brilliant in every way! We wanted to extend our stay but the hotel was fully booked! No riff raff, in terms of the people who stay there. All family orientated. Very clean throughout and the venue is very well thought out, a mini little Greek village! Sun sets, Mountain View and so much more, we will definitely be back. If I was to be extremely picky, the evening buffet was a little similar, but on certain days when changes were made, the food was awesome! 10/10!! Thank you to Neptune and all its staff!
8
Marie
13 Oct 2024
·
Stayed 7 nights
There were a few oddities like no iron available, you had to use their dry cleaning service which was a fee. The variety of food options during dinner at main dining hall was lack luster since this is not an all inclusive resort and snack availability between meal services was almost next to in-existent. The prices of the meals at the restaurants on the resort were on the pricier side considering how much we paid. The resort wasn’t as lively as we thought it was going to be. They didn’t deliver on the activities at all. If I take away these and other things that were odd, the resort itself was beautiful and the staff I would say was 110% the best. I just wished some things were different because I really think the resort is nice
There were a few oddities like no iron available, you had to use their dry cleaning service which was a fee. The variety of food options during dinner at main dining hall was lack luster since this is not an all inclusive resort and snack availability between meal services was almost next to in-existent. The prices of the meals at the restaurants on the resort were on the pricier side considering how much we paid. The resort wasn’t as lively as we thought it was going to be. They didn’t deliver on the activities at all. If I take away these and other things that were odd, the resort itself was beautiful and the staff I would say was 110% the best. I just wished some things were different because I really think the resort is nice
8
Marco Roberto
11 Sept 2025
·
Stayed 6 nights
Würde ich wieder Buchen. Extrem freundliches Personal. Restaurants im Resort bis auf Shushi/Japanfood sehr gut.
Würde ich wieder Buchen. Extrem freundliches Personal. Restaurants im Resort bis auf Shushi/Japanfood sehr gut.
10
Anton
20 Sept 2025
·
Stayed 9 nights
Wir waren in diesem Hotel schon zum zweiten Mal. Es gibt nichts zu bemängeln: Top Essen, top Personal, alles sehr schön und sauber. Eine absolute Empfehlung für alle!
Wir waren in diesem Hotel schon zum zweiten Mal. Es gibt nichts zu bemängeln: Top Essen, top Personal, alles sehr schön und sauber. Eine absolute Empfehlung für alle!
8
Patrick
5 Jul 2025
·
Stayed 7 nights
Tolles Hotel, aber für Strandurlaub nicht das richtige. Der eine richtige Strand ist relativ klein und sehr schnell voll. Der größere „Strand“ ist hinter Steinen verborgen, sodass man nur an zwei oder drei Stellen ins Wasser kann - sollte daher nicht als Strand beworben werden. Aber ansonsten top Hotel! Gutes Essen, alles unglaublich sauber und Service-orientiert! Entertainment/ Shows deutlich verbesserungsbedürftig.
Tolles Hotel, aber für Strandurlaub nicht das richtige. Der eine richtige Strand ist relativ klein und sehr schnell voll. Der größere „Strand“ ist hinter Steinen verborgen, sodass man nur an zwei oder drei Stellen ins Wasser kann - sollte daher nicht als Strand beworben werden. Aber ansonsten top Hotel! Gutes Essen, alles unglaublich sauber und Service-orientiert! Entertainment/ Shows deutlich verbesserungsbedürftig.
10
Jennifer
21 Sept 2025
·
Stayed 7 nights
Wir hatten einen sehr schönen Urlaub und können das Hotel nur empfehlen. Wir konnten vom Balkon das Meer sehen, das Essen war jeden Tag super lecker und abwechslungsreich. Das Personal war immer freundlich und hilfsbereit und auch das Sportangebot hat uns gut gefallen.
Wir hatten einen sehr schönen Urlaub und können das Hotel nur empfehlen. Wir konnten vom Balkon das Meer sehen, das Essen war jeden Tag super lecker und abwechslungsreich. Das Personal war immer freundlich und hilfsbereit und auch das Sportangebot hat uns gut gefallen.
10
Dietmar
13 Jul 2025
·
Stayed 7 nights
Das Zimmer sehr sauber,sehr schön und tolle Ausstattung.Wir hatten Frühstück inkludiert und es gab tagtäglich eine Riesenauswahl.Die Restaurants im Ressort sind vielfältig und sehr gut!Das Personal extrem freundlich und man wird in keiner Situation im Stich gelassen.Für mich eines der schönsten Hotels bis jetzt und ich kann es zu 100% weiter empfehlen!!!
Das Zimmer sehr sauber,sehr schön und tolle Ausstattung.Wir hatten Frühstück inkludiert und es gab tagtäglich eine Riesenauswahl.Die Restaurants im Ressort sind vielfältig und sehr gut!Das Personal extrem freundlich und man wird in keiner Situation im Stich gelassen.Für mich eines der schönsten Hotels bis jetzt und ich kann es zu 100% weiter empfehlen!!!
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AI-generated summary based on recent guest reviews
8
Valery
20 Aug 2026
·
Stayed 4 nights
In general very nice resort
In general very nice resort
10
Melissa
9 Aug 2026
·
Stayed 3 nights
We had an unbelievable time at this hotel. It has something for everyone - multiple pools (chilled adults only, olympic size pool for swimming, fun pools for families), multiple restaurants (we loved the Italian Osteria). Breakfast was really varied and high quality. Clarins toiletries in the rooms. Staff were wonderful. Also really convenient from the airport - only 10-15 min taxi. Can't recommend this place enough.
We had an unbelievable time at this hotel. It has something for everyone - multiple pools (chilled adults only, olympic size pool for swimming, fun pools for families), multiple restaurants (we loved the Italian Osteria). Breakfast was really varied and high quality. Clarins toiletries in the rooms. Staff were wonderful. Also really convenient from the airport - only 10-15 min taxi. Can't recommend this place enough.
10
Nicholas
9 Aug 2026
·
Stayed 7 nights
The perfect hotel. Wonderful facilities maintained to the highest standards. Staff that can’t do enough to assist you, often going above and beyond. The finest food. How do your catering staff produce such outstanding food for hundreds of guests? Swimming pools are the perfect temperature. A market and shopping parade offer everything you need for your stay. The most beautiful views and grounds. The interior design is fresh and contemporary. A stunning collection of sofas and and Eames lounge chairs. Interestingly, this is a single, family run hotel, which explains the incredible service and hospitality. Having travelled the world, I’ve now found a sanctuary for my family. We hope to return soon.
The perfect hotel. Wonderful facilities maintained to the highest standards. Staff that can’t do enough to assist you, often going above and beyond. The finest food. How do your catering staff produce such outstanding food for hundreds of guests? Swimming pools are the perfect temperature. A market and shopping parade offer everything you need for your stay. The most beautiful views and grounds. The interior design is fresh and contemporary. A stunning collection of sofas and and Eames lounge chairs. Interestingly, this is a single, family run hotel, which explains the incredible service and hospitality. Having travelled the world, I’ve now found a sanctuary for my family. We hope to return soon.
10
Matthew
1 Aug 2026
·
Stayed 10 nights
The best family holiday we've had. The complex is set over large (but walkable) immaculate grounds, which means it never feels overwhelmingly busy. Lots of pools to suit your daily vibe and a beautiful private beach - all with QR code access to the bar so you can completely relax. The HB food choices were excellent, changed regularly and very well prepared. I would like to give a special mention to the kids club staff (in particular Julia & Maya) for their endless enthusiasm day & night, that helped make truly special memories for my daughter during our stay.
The best family holiday we've had. The complex is set over large (but walkable) immaculate grounds, which means it never feels overwhelmingly busy. Lots of pools to suit your daily vibe and a beautiful private beach - all with QR code access to the bar so you can completely relax. The HB food choices were excellent, changed regularly and very well prepared. I would like to give a special mention to the kids club staff (in particular Julia & Maya) for their endless enthusiasm day & night, that helped make truly special memories for my daughter during our stay.
10
Christophe
30 Jul 2026
·
Stayed 7 nights
This was truly a five-star experience. Everything was amazing the location, the atmosphere, and the facilities. I will definitely be coming back!
This was truly a five-star experience. Everything was amazing the location, the atmosphere, and the facilities. I will definitely be coming back!
FAQs about Neptune Luxury Resort
Is parking available at the property?
Yes, free self-parking is available on-site. Limited parking is provided, and no reservation is required.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:30 AM to 10 AM.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available for an additional fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. Some facilities may have restricted access, and guests are encouraged to contact the property for further details.
What is the location of the property in relation to key landmarks?
The property is located on the beach, within a 5-minute drive of Neptune Hotel Strand and Lido Waterpark. It is approximately 11.1 miles (17.8 km) from the Port of Kos and 13.9 miles (22.3 km) from Paradise Beach.
Does the property have a swimming pool?
Yes, there are 4 outdoor pools, including a children's pool. The pools are operational seasonally, and specific hours may apply.
What are the policies for guests staying with children?
Children are allowed at the property, and there is no charge for kids under a certain age, although specific age limits are not detailed.
What are the policies regarding extra beds and cribs?
The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property in advance to inquire about options and any associated costs.
Have a question?
Instant AI responses are based on hotel information
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
Business details
Property registration number 1471Κ015A0416400
- Late check-out fee: EUR 50.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Dry cleaning
Activities
Swimming pool
Tennis courts
Private beach
Garden
Beach (nearby)
Scuba diving
Windsurfing
Cycling
Billiards
Golf (miniature)
Playground
Canoeing
Child pool
Pool indoor
Pool outdoor
Live music
Bicycle Tour Information
Evening Entertainment
Pool (Indoor)
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Free parking
Electric car charging station
Parking (Limited)
Parking Onsite
Internet
Free wi-fi
General
Room service
Restaurant
Non-smoking rooms
Sauna
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Kids club
Poolside bar
Breakfast in the room
Family room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Business centre
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Lockers Available