Name: Hotel Diplomat Sydney
Address: 17 Bayswater Road, Kings Cross, Sydney, New South Wales, Australia, Sydney, Council Of The City Of Sydney, AU
Price range: $94–$370 per night
Rating: 7.67

What guests think

At Hotel Diplomat Sydney, guests consistently praise the friendly, welcoming staff and the convenient location near Kings Cross and transport, while recurring comments note noticeable street and nightlife noise that can affect sleep, especially on weekends and in street-facing rooms.

Beds are widely described as comfortable, but room size and decor vary from small and simple to more spacious, and a few guests mention dated fittings and inconsistent air conditioning controls. Cleanliness feedback is mixed: many found rooms tidy, while others reported issues such as mold, cockroaches, damp carpets, and occasional housekeeping misses. Facilities are basic, with a slow or out-of-service lift at times, limited accessibility via front steps, and no on-site parking despite some listings. Expect a well-located, staff-led stay best suited to travelers comfortable with city noise and simple amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic. Several reviews note a slow or occasionally out-of-service lift, stairs at the front limiting accessibility, no on-site parking with confusing third-party costs, some renovation paint smells, and app/keypad entry.

Related guest reviews

8

Juan

Sep 1, 2024

·

Stayed 1 night

The only bad thing is there is no parking available

6

Graham

Mar 24, 2024

·

Stayed 2 nights

5th floor room with no lift beyond the 4th floor. Strange noises from ceiling and behind walls.

6

Christine

Nov 23, 2025

·

Stayed 1 night

Very old building with awkard access. No 24/7 reception. You need to download an access app or enter a long code into a circular keypad to enter. I had to return to reception to be shown how to make the key pad work after checking in. The room was freezing, im assuming this was to combat the wet mouldy carpet. One pain of window glass was broken like it belonged in a final destination movie. Triangle shard pointing downwards. Mould was in the grout outside the wet area of the bathroom and there was some sort of smear/growth besides the toilet at the towel rack. Towel rack was loose and toilet seat unattached. The TV had such a bright standby light that i had to throw a towel over it to fall asleep. The light to the bathroom was also hiden behind the wardrobe. Next time i will spend the extra $20 a night to stay at the holiday in. Location was good for my needs.

4

Nathan

Nov 30, 2023

·

Stayed 1 night

The lift was broken and we were on the 4th floor!!!

6

Warren

Feb 10, 2024

·

Stayed 1 night

Definately not worth the price and if you have accessibilty needs this place is not for you. Parking 5 min walk and if its raining like it was for us, good luck lugging your luggage

6

Sonja

Apr 9, 2023

·

Stayed 1 night

Convenient, location, clean, however, much smaller room than expected. Laundry facilities on a different floor, and an extremely slow lift made accessing things slow.

6

Amin

Aug 17, 2023

·

Stayed 2 nights

Property is simple and practical. Area is well serviced and close to CBD. Staff we courteous and friendly. Facility has room for improvement, carpet is really old and dull, Lift was slow and then decided to breakdown day 2. Place is reasonably clean, however, could be better also with basic things around like not having an empty tissue box replaced.

8

Darren

Sep 8, 2023

·

Stayed 2 nights

The elevator was a bit rattly, but not a problem, nice facilities, overall very good

8

Kasey

Oct 28, 2024

·

Stayed 3 nights

Was having some renovations done which weren’t communicated so smelt abit like paint

4

Steve

Sep 20, 2025

·

Stayed 1 night

The Expedia page says parking available for $35 night, this is incorrect there is no parking available and we ended up paying $90. They did upgrade our room but we were only sleeping in it, so zero value and the door kept falling of the bathroom. Overall this is a 3 star property but incorrect info makes me mark it down. On a positive side the staff were very polite and tried to help.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed. Many guests found rooms clean, but multiple reviews mention mold, cockroaches, damp carpets, and occasional housekeeping misses.

Related guest reviews

8

Mashneel

Dec 28, 2024

·

Stayed 2 nights

Room was big and clean.

8

Liza

Nov 25, 2023

·

Stayed 14 nights

We like the location walkable to everything what needed to do and we need to see. Hotel could used microwaved and safety box in the rooms . Microwave in the lobby could be useful as well. Staff are nice and friendly. House keeping they are working really hard maybe they are short of staffing. There are days that we did not get our room clean so I had to go down to the front desk to get toilet paper and towels it happened twice out of 14 nights stay’s.

6

Madeline

Dec 4, 2024

·

Stayed 1 night

In one room the bathroom had poor ventilation and thus looked to be growing mold on the ceiling. There was also some mold growth in the sink and a roach came out of shower drain. Room was in back of hotel/high floor and was quiet. Other room could hear a lot of outside noise/music. Rooms were small but nice other than mentioned above.

6

Brittany-jade

Dec 3, 2023

·

Stayed 1 night

The staff was lovely and the overall experience wasn’t bad only downside was there were multiple cockroaches running around.

8

Andrew

Aug 17, 2023

·

Stayed 2 nights

Room was very clean and comfortable, staff very friendly and stay was overall very enjoyable.

4

David

Nov 23, 2025

·

Stayed 6 nights

The staff at this hotel is amazing, always trying to solve all the numerous issues this hotel has. The rooms are dark, infested with cockroaches, and the air conditioning leaks water throughout the night. Additionally, all rooms are noisy, particularly those adjacent to the reception area. The most concerning aspect is the security breach that allows outsiders to enter the hotel.

6

Christine

Nov 23, 2025

·

Stayed 1 night

Very old building with awkard access. No 24/7 reception. You need to download an access app or enter a long code into a circular keypad to enter. I had to return to reception to be shown how to make the key pad work after checking in. The room was freezing, im assuming this was to combat the wet mouldy carpet. One pain of window glass was broken like it belonged in a final destination movie. Triangle shard pointing downwards. Mould was in the grout outside the wet area of the bathroom and there was some sort of smear/growth besides the toilet at the towel rack. Towel rack was loose and toilet seat unattached. The TV had such a bright standby light that i had to throw a towel over it to fall asleep. The light to the bathroom was also hiden behind the wardrobe. Next time i will spend the extra $20 a night to stay at the holiday in. Location was good for my needs.

10

Shanyn

Jan 21, 2024

·

Stayed 1 night

Good location. Walking distance to dining and into the city or harbour. Staff were polite and informed. Facility was clean and bed was comfortable.

10

Charesse Mae

Oct 5, 2024

·

Stayed 1 night

Great experience and staff were very helpful and accommodating. Room is very clean and beds were comfortable. I would stay here again next time I visit Sydney.

10

Ronald

Nov 21, 2023

·

Stayed 3 nights

It is easy to get around from the hotel to the city and to Bondi beach. Clean room with wonderful and friendly staff

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are generally comfortable, while room size and decor range from small and simple to more spacious, with some dated fittings. Recurring comments mention street noise (especially on weekends) and inconsistent or hard-to-control air conditioning.

Related guest reviews

8

Mashneel

Dec 28, 2024

·

Stayed 2 nights

Room was big and clean.

8

Perry

Dec 6, 2023

·

Stayed 1 night

No Aircond control , room freezing

6

Menna

Oct 5, 2023

·

Stayed 5 nights

Great central location and selection of cafes/bars but very noisy. Stayed in a small double room and could hear everything on the street!

10

Amelia

Oct 19, 2025

·

Stayed 2 nights

Both my friend and I were very happy with our stay. Staff were all so kind, helpful and professional. We were able to leave our bags until check in and then after check out until in the evening. The room was small and simple but was clean and had everything we needed, including good aircon, a comfortable bed, mini fridge and a shower with good pressure. the location was super convenient being so close to kings cross station, because of this there was some outside noise at night but it wasn’t enough to bother us, inside the hotel guests respected they needed to be quiet at night, so we still slept really well both nights. The front door to the hotel is locked before 9 am and after 3 pm so we felt safe here. Our only complaints were the only hand soap was inside the shower and that there was no fan in the bathroom. But overall staying here was a lovely experience and we’ll definitely stay again if we’re back in the area.

8

Ian

Nov 11, 2023

·

Stayed 1 night

Pleasantly surprised by the large room and comfortable King size bed. Quiet, clean rooms well insulated against busy traffic noise and street parties.

10

Terry

Oct 20, 2024

·

Stayed 1 night

Room 201 was presented as upscale room and was large and roomy. Unusual design where lower edge of bed directly in front of sliding door to bathroom. Slide out of bed into bathroom. Staff, elevator, room all good.

6

Jean-Pierre

Dec 9, 2024

·

Stayed 2 nights

Convenient location. No AC. Noisy room.

10

Dennis

Dec 19, 2023

·

Stayed 2 nights

great room, comfy bed, located close to CBD, very friendly and helpful staff.

10

Michael

Dec 8, 2023

·

Stayed 1 night

The receptionist was welcoming and friendly. We had booked the Kind suite, but the room was dated, although the bed was very comfortable. The bathroom had a sliding door which was a little precarious. the noise form outside is typical with the location. Overall a comfortable stay.

8

Louise

Dec 7, 2023

·

Stayed 1 night

Room was clean, the bed was comfortable, location was excellent and staff were very friendly. The air conditioning unit did not seem to work on cooling mode. A minor issue but made our stay uncomfortable

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, welcoming, and helpful. A few guests reported slow or confusing check-in/access or minor replenishment issues.

Related guest reviews

10

Henry Blanas

Feb 12, 2026

·

Stayed 2 nights

Wonderful Stay at Hotel Diplomat Sydney ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I had a thoroughly enjoyable stay at Hotel Diplomat Sydney and couldn’t be happier with my experience. From the moment I arrived, the staff were incredibly welcoming, friendly, and attentive — they genuinely made me feel at home throughout my visit. It’s clear that excellent customer service is a real priority here, something many guests consistently mention in their feedback online. My room was comfortable and clean, with a bed that was exceptionally pleasant to sleep in. The choice of pillows made it easy to find just the right level of comfort, which was a real plus after long days of travel. Like other guests, I found the room cosy and well-appointed for a restful night’s sleep. While I was there, I appreciated how helpful the team was with local tips and making sure everything was taken care of — a feature that many reviewers also highlight as a standout aspect of this hotel. Overall, it was a great experience and I’ve already booked my next stay. I travel regularly to Sydney, and Hotel Diplomat Sydney will definitely be my go-to choice whenever I’m in town!

10

Amelia

Oct 19, 2025

·

Stayed 2 nights

Both my friend and I were very happy with our stay. Staff were all so kind, helpful and professional. We were able to leave our bags until check in and then after check out until in the evening. The room was small and simple but was clean and had everything we needed, including good aircon, a comfortable bed, mini fridge and a shower with good pressure. the location was super convenient being so close to kings cross station, because of this there was some outside noise at night but it wasn’t enough to bother us, inside the hotel guests respected they needed to be quiet at night, so we still slept really well both nights. The front door to the hotel is locked before 9 am and after 3 pm so we felt safe here. Our only complaints were the only hand soap was inside the shower and that there was no fan in the bathroom. But overall staying here was a lovely experience and we’ll definitely stay again if we’re back in the area.

10

Waymine

Sep 8, 2024

·

Stayed 7 nights

The hotel team were like none other. They were professional and super accommodating. Five star treatment! Will definitely stay here again.

10

Tanya

Sep 19, 2024

·

Stayed 2 nights

Was exactly what I needed. I felt safe. Was very clean. Staff were so friendly and helpful. I ended up needing extra help due to having an accident so I really appreciate how helpful the staff were. Thank you.

10

Raymond

Aug 13, 2023

·

Stayed 1 night

Helpful staff, good location.

8

Peter

Sep 19, 2024

·

Stayed 1 night

Excellent service at the front desk. Love the location. Close to bars, cafes, restaurants and of course can walk to the CBD. Everything is on your door step.

4

Weiwei

Aug 16, 2025

·

Stayed 4 nights

Einchecken schwierig.

Translate

10

James

Oct 5, 2025

·

Stayed 5 nights

Great little hotel. Staff were super friendly Would recommend

4

Justin

Mar 8, 2025

·

Stayed 1 night

Front desk staff was very slow and incompetent!

8

Michael

Oct 29, 2025

·

Stayed 1 night

Great service. Good accommodation.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient for Kings Cross, public transport, and walking to the CBD, with food and shops nearby. Recurring reports highlight late-night street and venue noise affecting some rooms.

Related guest reviews

10

Eloise

Oct 29, 2023

·

Stayed 1 night

Great location comfortable room and friendly staff

10

Rowena

Sep 20, 2025

·

Stayed 2 nights

Excellwnt stay we had, friendly staff, clean and esily accessible toilet in the meeting room. Clean room with sittong area, as per location, near train station, restaurant everywhere and close to hospital

8

Kirsty

Mar 3, 2024

·

Stayed 2 nights

Room was exactly as advertised. Had everything we needed. Easy check in and out. Close to train & plenty of food options close by. Would stay here again.

8

Jai

Jan 11, 2025

·

Stayed 2 nights

You get what you pay for; nothing flash or overly lush but certainly comfortable enough, clean, and a decent amount of space in the room. They were conducting renovations at the time of my stay so the smell of paint was lingering in the air at times but it was a non issue and it didn't impact my stay at all. Staff were polite and friendly enough. Ultimately it's close to a main road, so there was a fair amount of street noise in the mornings and no double glazed windows so keep noise suppression in mind if you stay here, I just used my earphones to sleep. Plus being where it is the metro is a very short walk, there's bus stops right out front and plenty of food and supermarkets nearby. All in all, pretty good value.

8

Peter

Sep 19, 2024

·

Stayed 1 night

Excellent service at the front desk. Love the location. Close to bars, cafes, restaurants and of course can walk to the CBD. Everything is on your door step.

8

Vitor de Jesus

Dec 27, 2022

·

Stayed 2 nights

The only problem was the noise coming from some party close. Remained until 3h30 am.

8

Hélène

Feb 6, 2026

·

Stayed 8 nights

J'ai passé 8 jours avec ma fille à l'Hôtel Diplomat Sydney et nous en avons été satisfaites. L'hôtel est très bien situé juste à coté de King Cross la chambre est conform

Translate

6

Sarah

Nov 10, 2025

·

Stayed 3 nights

The room was fine. The noise level on Friday and Saturday night was really loud, and they never replenished the coffee and tea, but the staff were lovely and it was a great location

8

Joyce

Jan 19, 2026

·

Stayed 2 nights

Room and location

6

Ian

Aug 6, 2023

·

Stayed 3 nights

Convenient for transport and to walk into city. Room 407 suffers from very noisy bar next door.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $98	21 $94	22 $117	23 $97	24 $101	25 $116	26 $165
27 $124	28 $111	29 $149	30 $119

Su	Mo	Tu	We	Th	Fr	Sa
				1 $156	2 $284	3 $370
4 $232	5 $142	6 $118	7 $118	8 $119	9 $201	10 $192
11 $123	12 $153	13 $123	14 $157	15 $128	16 $294	17 $288
18 $123	19 $107	20 $169	21 $155	22 $180	23 $164	24 $222
25 $130	26 $148	27 $159	28 $166	29 $155	30 $299	31 $270

Hotel Diplomat Sydney

About this property

Location

Room options

Standard Room, 1 King Bed (Diplomat)

Double Room (Diplomat)

Executive Room, 1 King Bed (Diplomat)

Superior Room, 1 King Bed (Diplomat)

Guest reviews of Hotel Diplomat Sydney

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Diplomat Sydney

Prices for upcoming dates