Comfort Suites West Jacksonville
$125
/ night
Avg. for October
Prices for Comfort Suites West Jacksonville
Select dates to see prices and availability
$125
/ night
Avg. for October
Monthly average prices
Nightly prices at Comfort Suites West Jacksonville average $111 in August, the cheapest month, and $132 in March, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $128 |
| February | $124 |
| March | $132 |
| April | $119 |
| May | $120 |
| June | $113 |
| July | $113 |
| August | $111 |
| September | $113 |
| October | $125 |
| November | $122 |
| December | $116 |
J
F
M
A
M
J
J
A
S
Oct · $125
O
N
D
Most expensive: March (~$132)
Cheapest: August (~$111)
About this property
Be sure to enjoy recreational amenities including a 24-hour health club and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Amenities
Be sure to enjoy recreational amenities including a 24-hour health club and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
Dining
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Rooms
Make yourself at home in one of the 64 air-conditioned rooms featuring microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as desks and separate sitting areas.
Location
With a stay at Comfort Suites West Jacksonville in Jacksonville (Northwest), you'll be within a 15-minute drive of VyStar Veterans Memorial Arena and Jacksonville Naval Air Station. This hotel is 9.7 mi (15.5 km) from EverBank Stadium and 10.7 mi (17.2 km) from Jacksonville Zoo and Gardens.
What's nearby
Jacksonville-Baldwin Rail Trail(1.9 miles)
Gateway Shopping Center(2.5 miles)
Normandy Lane Plaza Shopping Center(3 miles)
Westbrook Park(3.7 miles)
Edgewood Park(3.8 miles)
Normandy Mall Shopping Center(4.1 miles)
Criswell Park(4.4 miles)
Hollybrook Park(4.6 miles)
Lackawanna Park(4.7 miles)
St. Paul AME Church(5.1 miles)
Richardson Road Park(5.5 miles)
Boone Park(5.5 miles)
Edward Waters College(5.7 miles)
Crystal Springs Park(5.7 miles)
River City Playhouse(5.9 miles)
Jacksonville International Airport (JAX)(15.4 miles)
Jacksonville, FL (CRG-Jacksonville Executive at Craig)(24.3 miles)
Swimming pool
Non-Smoking Rooms
Business Center
Banquet Facilities
Pool Outdoor
Designated Smoking Area
Location
7019 Commonwealth Avenue, Northwest, Jacksonville, Florida, United States of America
Jacksonville-Baldwin Rail Trail (1.9 miles)
Gateway Shopping Center (2.5 miles)
Normandy Lane Plaza Shopping Center (3 miles)
Westbrook Park (3.7 miles)
Edgewood Park (3.8 miles)
Normandy Mall Shopping Center (4.1 miles)
Room options
13
Suite, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
11
Suite, 2 Queen Beds, Accessible
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
8
Suite, 1 King Bed, Accessible
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Living Room
11
Suite, 1 King Bed
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of Comfort Suites West Jacksonville
7.4
Good
Based on 621 verified reviews
Who stays here?
Business
9%
Couple
30%
Family
34%
Group
6%
Solo
18%
What guests think
AI-generated summary based on recent guest reviews
Reviews of Comfort Suites West Jacksonville describe an older, budget-minded hotel with mixed experiences, ranging from spacious rooms to worn furnishings, damp conditions, and maintenance problems such as occasional hot-water outages and equipment issues.
Read moreWas this helpful?
What guests think
Reviews of Comfort Suites West Jacksonville describe an older, budget-minded hotel with mixed experiences, ranging from spacious rooms to worn furnishings, damp conditions, and maintenance problems such as occasional hot-water outages and equipment issues.
Cleanliness feedback varies widely, with repeated reports of stained furniture, dirty or damp linens, pests, and strong odors from smoke or cleaning products, though some guests found things acceptably clean. Breakfast is basic and sometimes crowded or limited, while a few reviewers said it was fine with waffles and coffee. The location is convenient to the interstate and food options, but traffic is heavy and a few guests felt the surroundings were sketchy. Service ranges from very friendly to unresponsive or inflexible, so expect a no-frills stay with inconsistent quality.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
An older property with visible wear and ongoing renovations; several guests reported maintenance issues, including hot water problems and a rickety-feeling elevator. Pool access requires walking through the parking lot past an employee smoking area.
Related guest reviews
4
Patricia
Feb 7, 2024
·
Stayed 4 nights
Under construction. Ongoing remodel.
Under construction. Ongoing remodel.
4
Yvonne
May 15, 2025
·
Stayed 1 night
Customer service was excellent but the property keep (etc)up and needs a facelift
Customer service was excellent but the property keep (etc)up and needs a facelift
2
Donna
May 3, 2025
·
Stayed 4 nights
The hotel is one step from a rent by the hour place. A guy followed me to my room, there was a creepy guy in the lobby, the elevator feels like it's going to break and the hallway reeked of weed. Overall, it was a terrifying experience.
The hotel is one step from a rent by the hour place. A guy followed me to my room, there was a creepy guy in the lobby, the elevator feels like it's going to break and the hallway reeked of weed. Overall, it was a terrifying experience.
6
Michael
May 20, 2025
·
Stayed 4 nights
For the pool, had to access the parking lot, then pass by the employee smoke break area. The breakfast only had one type of juice and only had apples, no other fruit. Would like to have had yogurt or some other breakfast item available. The bed was too hard for my comfort. Positive was the room was spacious, quiet, and the window had a blackout curtain.
For the pool, had to access the parking lot, then pass by the employee smoke break area. The breakfast only had one type of juice and only had apples, no other fruit. Would like to have had yogurt or some other breakfast item available. The bed was too hard for my comfort. Positive was the room was spacious, quiet, and the window had a blackout curtain.
8
LaShonda
Apr 27, 2025
·
Stayed 2 nights
My stay was okay. The building is a little dated. The breakfast was mediocre. The breakfast bar was congested. The waffle iron and hot food was next each other making the area congested as people waited for their waffle.
My stay was okay. The building is a little dated. The breakfast was mediocre. The breakfast bar was congested. The waffle iron and hot food was next each other making the area congested as people waited for their waffle.
6
Runnette
Jan 8, 2023
·
The hotel was under repairs I assume because white stuff was on the doors to the room. Not inviting and room was not very clean. Dust on lamps and sofa was dusty and old. Water in shower was just warm. I’ve stayed at Comfort Suites before and this stay was a little disappointing
The hotel was under repairs I assume because white stuff was on the doors to the room. Not inviting and room was not very clean. Dust on lamps and sofa was dusty and old. Water in shower was just warm. I’ve stayed at Comfort Suites before and this stay was a little disappointing
6
Jeremy
Feb 11, 2024
·
Stayed 2 nights
Floor was dirty and stained. Bathroom shower took way too long to get heated. Alarm going off on 3rd floor maintenance room whole time i was there. No extra blanket in room.. limited amount of towels
Floor was dirty and stained. Bathroom shower took way too long to get heated. Alarm going off on 3rd floor maintenance room whole time i was there. No extra blanket in room.. limited amount of towels
2
Jumoke
Dec 24, 2022
·
Stayed 1 night
No hot water. When I called the front desk I got no answer. I then went downstairs and the representative was sitting at the desk not answering other calls. I reported that I my room did not have hot water and she replied, “yeah, no one does, it’s out across the entire hotel.” She didn’t advise of what was being done to fix the issue. So I asked, “what’s being done to fix the issue” and she responded. I think the hot water isn’t running because it’s 25° outside. She then stated, maintenance usually reports in by 9am; hopefully, he can figure out what’s going on. There was no expression of concern from the staff.
No hot water. When I called the front desk I got no answer. I then went downstairs and the representative was sitting at the desk not answering other calls. I reported that I my room did not have hot water and she replied, “yeah, no one does, it’s out across the entire hotel.” She didn’t advise of what was being done to fix the issue. So I asked, “what’s being done to fix the issue” and she responded. I think the hot water isn’t running because it’s 25° outside. She then stated, maintenance usually reports in by 9am; hopefully, he can figure out what’s going on. There was no expression of concern from the staff.
2
Lewis
Nov 17, 2025
·
Stayed 2 nights
We had to check in early the next morning because we drove 14 hours from Texas to assist my son and his fiancée with some stuff. We get there and are in formed that they are having issues with the water heaters. We say ok we just need to sleep. We get to the room and it’s dirty, there was a roach crawling around. So we decided to leave and just loose 1 day of the hotel stay and go somewhere else. The front desk lady got everything settled and informed us we would have to get a refund from hotels.com. So when we got to the new hotel we did that and the lady lied and said the weren’t having any problems so hotels couldn’t refund any of my booking. The nice guy from hotels at least got me a $50 hotel bucks. So out of the $250 booking I got 50 back. I will never book this hotel again or do not recommend anyone stay here ever.
We had to check in early the next morning because we drove 14 hours from Texas to assist my son and his fiancée with some stuff. We get there and are in formed that they are having issues with the water heaters. We say ok we just need to sleep. We get to the room and it’s dirty, there was a roach crawling around. So we decided to leave and just loose 1 day of the hotel stay and go somewhere else. The front desk lady got everything settled and informed us we would have to get a refund from hotels.com. So when we got to the new hotel we did that and the lady lied and said the weren’t having any problems so hotels couldn’t refund any of my booking. The nice guy from hotels at least got me a $50 hotel bucks. So out of the $250 booking I got 50 back. I will never book this hotel again or do not recommend anyone stay here ever.
6
Darlene
Feb 6, 2025
·
Stayed 1 night
Could use some updating. It’s a bit run down
Could use some updating. It’s a bit run down
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is mixed: multiple reviews cite stained furniture, dirty or damp linens, pests (including roaches and bed bugs), and strong odors from smoke or cleaning products. Some guests did find their rooms acceptably clean.
Related guest reviews
2
Beyonka
Sep 22, 2025
·
Stayed 2 nights
I checked in front desk staff had a bad attitude she really hate her job and it shows. Then I went to my room sheets was dirty sheets had make up on them and at the foot of bed look like someone dirty feet stains. I told a staff and she came in to change sheet with sheets and comforter with holes in them I mean big holes never again smh
I checked in front desk staff had a bad attitude she really hate her job and it shows. Then I went to my room sheets was dirty sheets had make up on them and at the foot of bed look like someone dirty feet stains. I told a staff and she came in to change sheet with sheets and comforter with holes in them I mean big holes never again smh
2
Luis
Jul 31, 2025
·
Stayed 2 nights
The first room had a giant puddle of water in the floor near the ac unit. The power cord for the ac was laying in the water puddle. And the room was dirty and locked outdated. I asked to change rooms and the second room had mold on the lamps, and curtains, along with mold and a rotted bottom half of the bathroom door. The second night the room smelled like cigarettes, possibly from a neighboring room idk. But it was uncomfortable. Also the pics in the website are all pretty and looks like a remodeled room but in real life the he furniture is chipped and stained and the walls are dirty and furniture was completely dirty
The first room had a giant puddle of water in the floor near the ac unit. The power cord for the ac was laying in the water puddle. And the room was dirty and locked outdated. I asked to change rooms and the second room had mold on the lamps, and curtains, along with mold and a rotted bottom half of the bathroom door. The second night the room smelled like cigarettes, possibly from a neighboring room idk. But it was uncomfortable. Also the pics in the website are all pretty and looks like a remodeled room but in real life the he furniture is chipped and stained and the walls are dirty and furniture was completely dirty
2
Gary
Oct 8, 2024
·
Stayed 1 night
Bed bugs. Disgusting and smelled wet. Did not stay
Bed bugs. Disgusting and smelled wet. Did not stay
8
Lisa
Oct 4, 2023
·
Stayed 1 night
There was no bath soap in the room for either the sink or the shower. And there was hair on the bathroom counter in the sink area and there was a stain on the towels.
There was no bath soap in the room for either the sink or the shower. And there was hair on the bathroom counter in the sink area and there was a stain on the towels.
2
Jenn
May 27, 2023
·
Stayed 3 nights
We stayed in 401 and found a bed bug crawling on the bed when we woke up the next morning. I put it in a baggie and took it to the front desk and the lady working at 5am was sleeping I woke her up and her response was “well the owner just had that room treated so I’m not sure what you want me to do” umm give me a new room!?!? I would have just left the facility period but had my teenage daughter with me and I had to be at work at 6am so didn’t want her not having somewhere to stay. I asked for a partial refund because I was going to have to spend more money by taking my clothes to the laundromat and taking extra precautions to not bring the bugs back to my home but they refused. Will NEVER stay at this location again!
We stayed in 401 and found a bed bug crawling on the bed when we woke up the next morning. I put it in a baggie and took it to the front desk and the lady working at 5am was sleeping I woke her up and her response was “well the owner just had that room treated so I’m not sure what you want me to do” umm give me a new room!?!? I would have just left the facility period but had my teenage daughter with me and I had to be at work at 6am so didn’t want her not having somewhere to stay. I asked for a partial refund because I was going to have to spend more money by taking my clothes to the laundromat and taking extra precautions to not bring the bugs back to my home but they refused. Will NEVER stay at this location again!
6
Rachel
May 26, 2025
·
Stayed 3 nights
It was just generally a mess and things were broken in the room. The floors felt sandy even after housekeeping came. The area is a heavy traffic area and almost impossible to navigate.
It was just generally a mess and things were broken in the room. The floors felt sandy even after housekeeping came. The area is a heavy traffic area and almost impossible to navigate.
2
Lewis
Nov 17, 2025
·
Stayed 2 nights
We had to check in early the next morning because we drove 14 hours from Texas to assist my son and his fiancée with some stuff. We get there and are in formed that they are having issues with the water heaters. We say ok we just need to sleep. We get to the room and it’s dirty, there was a roach crawling around. So we decided to leave and just loose 1 day of the hotel stay and go somewhere else. The front desk lady got everything settled and informed us we would have to get a refund from hotels.com. So when we got to the new hotel we did that and the lady lied and said the weren’t having any problems so hotels couldn’t refund any of my booking. The nice guy from hotels at least got me a $50 hotel bucks. So out of the $250 booking I got 50 back. I will never book this hotel again or do not recommend anyone stay here ever.
We had to check in early the next morning because we drove 14 hours from Texas to assist my son and his fiancée with some stuff. We get there and are in formed that they are having issues with the water heaters. We say ok we just need to sleep. We get to the room and it’s dirty, there was a roach crawling around. So we decided to leave and just loose 1 day of the hotel stay and go somewhere else. The front desk lady got everything settled and informed us we would have to get a refund from hotels.com. So when we got to the new hotel we did that and the lady lied and said the weren’t having any problems so hotels couldn’t refund any of my booking. The nice guy from hotels at least got me a $50 hotel bucks. So out of the $250 booking I got 50 back. I will never book this hotel again or do not recommend anyone stay here ever.
6
Suzanne
Mar 6, 2023
·
Stayed 1 night
Something had spilled on the floor by the sofa and did not get cleaned. The floor was sticky.
Something had spilled on the floor by the sofa and did not get cleaned. The floor was sticky.
4
Medjina
Aug 7, 2024
·
Stayed 2 nights
This hotel was very dated! The only thing that was upgraded was the bathrooms yet, still small. I don’t know where to begin…the couch in the room look like human juices have been all over that couch and it’s NEVER been cleaned. The laps and light switches were rusty and dirty. I was extremely grossed out by this room. If I can find a place to submit photos I will EXPEDITIOUSLY!!!
This hotel was very dated! The only thing that was upgraded was the bathrooms yet, still small. I don’t know where to begin…the couch in the room look like human juices have been all over that couch and it’s NEVER been cleaned. The laps and light switches were rusty and dirty. I was extremely grossed out by this room. If I can find a place to submit photos I will EXPEDITIOUSLY!!!
4
Scott
Apr 28, 2024
·
Stayed 1 night
HORRIBLY STRONG STINK OF FABULOSO!!! From the minute I walked into the lobby, all I could smell was Fabuloso, and it was 100 times worse in the room! No way to get away from it! First room’s toilet flushed so poorly that half-disintegrated toilet paper back-flowed INTO the toilet and wouldn’t clear. Changed rooms immediately, but also noticed that BOTH rooms’ floors were stained with either paint or silicone from the bathrooms. The worst (which is my warning to others and my biggest complaint) was the annoying overpowering stink of cleaning supplies that I could not get away from! And nothing hotel staff could do at that point, and too late to change hotels without losing money. I will never stay at this hotel again!
HORRIBLY STRONG STINK OF FABULOSO!!! From the minute I walked into the lobby, all I could smell was Fabuloso, and it was 100 times worse in the room! No way to get away from it! First room’s toilet flushed so poorly that half-disintegrated toilet paper back-flowed INTO the toilet and wouldn’t clear. Changed rooms immediately, but also noticed that BOTH rooms’ floors were stained with either paint or silicone from the bathrooms. The worst (which is my warning to others and my biggest complaint) was the annoying overpowering stink of cleaning supplies that I could not get away from! And nothing hotel staff could do at that point, and too late to change hotels without losing money. I will never stay at this hotel again!
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and sometimes quiet, but many note dated decor, worn furnishings, and uncomfortable, hard beds; some bathrooms appear recently renovated with nice showers and blackout curtains. Moisture issues from AC and damp floors or bedding were also reported.
Related guest reviews
10
Tyler
May 4, 2024
·
Stayed 1 night
Very nice showers
Very nice showers
8
Sherronda
Jul 22, 2025
·
Stayed 3 nights
Spacious room
Spacious room
6
Michael
May 20, 2025
·
Stayed 4 nights
For the pool, had to access the parking lot, then pass by the employee smoke break area. The breakfast only had one type of juice and only had apples, no other fruit. Would like to have had yogurt or some other breakfast item available. The bed was too hard for my comfort. Positive was the room was spacious, quiet, and the window had a blackout curtain.
For the pool, had to access the parking lot, then pass by the employee smoke break area. The breakfast only had one type of juice and only had apples, no other fruit. Would like to have had yogurt or some other breakfast item available. The bed was too hard for my comfort. Positive was the room was spacious, quiet, and the window had a blackout curtain.
6
James
Nov 25, 2024
·
Stayed 1 night
It was a typical hotel room. Dated but clean. Quiet. Beds where uncomfortable but clean. I appreciated the room darkening shades. Nothing to be impressed about but worth the money if you just want a place to stay for a nite.
It was a typical hotel room. Dated but clean. Quiet. Beds where uncomfortable but clean. I appreciated the room darkening shades. Nothing to be impressed about but worth the money if you just want a place to stay for a nite.
6
Donna
Feb 20, 2025
·
Stayed 3 nights
We used this hotel because it is close to a home we're renovating. Close to restaurants, gas stations and freeways. The hotel is old and is showing signs of that. Check in was someone finally coming from the back to check me in. My stay was paid for yet they still put 134.00 hold on my card for ones night stay along with a 75.00 regular hold which I have never heard of. The couch has no back pillows so very hard to sit on without using pillows as backs from the bed. The seat cushions have seen better days and are flat like you're sitting on the floor. The microwave does work and the fridge is on frigid and froze everything we bought. The bed had a hole where my bottom laid and was very hard they need to replace it. We did not do breakfast because there were too many people there. This hotel seems to be a place companies use to put their employees while they work and they just took over the hotel and parking. These employees were very loud coming in and out of each others rooms and playing music loud and smoking in the hallways.
We used this hotel because it is close to a home we're renovating. Close to restaurants, gas stations and freeways. The hotel is old and is showing signs of that. Check in was someone finally coming from the back to check me in. My stay was paid for yet they still put 134.00 hold on my card for ones night stay along with a 75.00 regular hold which I have never heard of. The couch has no back pillows so very hard to sit on without using pillows as backs from the bed. The seat cushions have seen better days and are flat like you're sitting on the floor. The microwave does work and the fridge is on frigid and froze everything we bought. The bed had a hole where my bottom laid and was very hard they need to replace it. We did not do breakfast because there were too many people there. This hotel seems to be a place companies use to put their employees while they work and they just took over the hotel and parking. These employees were very loud coming in and out of each others rooms and playing music loud and smoking in the hallways.
4
Bobbie
Nov 15, 2024
·
Stayed 1 night
Bed was pretty hard and uncomfortable..the mattress on the fold out bed had multiple stains and the frame was broken. Breakfast was late and limited to just a few items. My key quit working at 7 am and i couldnt get back into my room.
Bed was pretty hard and uncomfortable..the mattress on the fold out bed had multiple stains and the frame was broken. Breakfast was late and limited to just a few items. My key quit working at 7 am and i couldnt get back into my room.
6
Ieshia
Jul 3, 2024
·
Stayed 5 nights
I didn’t like when I turned the air down the floor would sweat and it seemed like it left the thick comforter damp. You could tell the hotel had been freshly painted because the door to my room was sticking and you could see the paint coming off on the top corner of the door from the frame.
I didn’t like when I turned the air down the floor would sweat and it seemed like it left the thick comforter damp. You could tell the hotel had been freshly painted because the door to my room was sticking and you could see the paint coming off on the top corner of the door from the frame.
8
Bronson
Dec 23, 2023
·
Stayed 1 night
The room I stayed in was recently remodeled and was very nice. Breakfast was good with 2 waffle options and tasty coffee.
The room I stayed in was recently remodeled and was very nice. Breakfast was good with 2 waffle options and tasty coffee.
6
James
Jan 5, 2025
·
Stayed 5 nights
Stayed 10 days with family. The paint and floors were updated but the furniture was old and filthy. The sofa bed was unusable, (lumpy, dirty/stained, and would not straighten out). The beds are not comfortable; I could feel the springs. And the cleaners used smelled like smoke. But the hotel was quiet. I appreciated the free continental breakfast. I was able to get the supplies I needed and the location is close to the interstate. The price is decent but I wish I would have paid a bit more for the comfort I expected.
Stayed 10 days with family. The paint and floors were updated but the furniture was old and filthy. The sofa bed was unusable, (lumpy, dirty/stained, and would not straighten out). The beds are not comfortable; I could feel the springs. And the cleaners used smelled like smoke. But the hotel was quiet. I appreciated the free continental breakfast. I was able to get the supplies I needed and the location is close to the interstate. The price is decent but I wish I would have paid a bit more for the comfort I expected.
6
Elizabeth
Mar 6, 2025
·
Stayed 1 night
No creamer for coffee. Parents letting their kids run around breakfast unattended. Hard wood floors in room so the beds slide and sqeak anytime you move
No creamer for coffee. Parents letting their kids run around breakfast unattended. Hard wood floors in room so the beds slide and sqeak anytime you move
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service experiences vary widely: numerous guests praised friendly, helpful staff, while others reported poor attitudes, unresponsiveness, or inflexibility about early check-in, late checkout, or room changes.
Related guest reviews
2
Beyonka
Sep 22, 2025
·
Stayed 2 nights
I checked in front desk staff had a bad attitude she really hate her job and it shows. Then I went to my room sheets was dirty sheets had make up on them and at the foot of bed look like someone dirty feet stains. I told a staff and she came in to change sheet with sheets and comforter with holes in them I mean big holes never again smh
I checked in front desk staff had a bad attitude she really hate her job and it shows. Then I went to my room sheets was dirty sheets had make up on them and at the foot of bed look like someone dirty feet stains. I told a staff and she came in to change sheet with sheets and comforter with holes in them I mean big holes never again smh
8
Moris
Feb 20, 2024
·
Stayed 1 night
Everything good, except they don't let us check in 2 hours earlier. Unless paid $30 more dollars. Have to go to a Mall with Everything.
Everything good, except they don't let us check in 2 hours earlier. Unless paid $30 more dollars. Have to go to a Mall with Everything.
8
tonya
Nov 15, 2024
·
Stayed 3 nights
visited Thursday to Sunday. Everything was good. But on my last night stay Saturday night. I ask to get extended time to 12:30 or 1pm. they wanted to charge $30.00 more on my bill. majority hotel will let you get extended time. but, i guess it all who you go too. Everything else i cant complain.
visited Thursday to Sunday. Everything was good. But on my last night stay Saturday night. I ask to get extended time to 12:30 or 1pm. they wanted to charge $30.00 more on my bill. majority hotel will let you get extended time. but, i guess it all who you go too. Everything else i cant complain.
10
Robert
Apr 11, 2024
·
Stayed 1 night
Front desk was extremely nice
Front desk was extremely nice
10
Audrey
Aug 24, 2025
·
Stayed 1 night
The young lady that's working tonight. She has a wonderful customer service
The young lady that's working tonight. She has a wonderful customer service
2
Jenn
May 27, 2023
·
Stayed 3 nights
We stayed in 401 and found a bed bug crawling on the bed when we woke up the next morning. I put it in a baggie and took it to the front desk and the lady working at 5am was sleeping I woke her up and her response was “well the owner just had that room treated so I’m not sure what you want me to do” umm give me a new room!?!? I would have just left the facility period but had my teenage daughter with me and I had to be at work at 6am so didn’t want her not having somewhere to stay. I asked for a partial refund because I was going to have to spend more money by taking my clothes to the laundromat and taking extra precautions to not bring the bugs back to my home but they refused. Will NEVER stay at this location again!
We stayed in 401 and found a bed bug crawling on the bed when we woke up the next morning. I put it in a baggie and took it to the front desk and the lady working at 5am was sleeping I woke her up and her response was “well the owner just had that room treated so I’m not sure what you want me to do” umm give me a new room!?!? I would have just left the facility period but had my teenage daughter with me and I had to be at work at 6am so didn’t want her not having somewhere to stay. I asked for a partial refund because I was going to have to spend more money by taking my clothes to the laundromat and taking extra precautions to not bring the bugs back to my home but they refused. Will NEVER stay at this location again!
2
Jumoke
Dec 24, 2022
·
Stayed 1 night
No hot water. When I called the front desk I got no answer. I then went downstairs and the representative was sitting at the desk not answering other calls. I reported that I my room did not have hot water and she replied, “yeah, no one does, it’s out across the entire hotel.” She didn’t advise of what was being done to fix the issue. So I asked, “what’s being done to fix the issue” and she responded. I think the hot water isn’t running because it’s 25° outside. She then stated, maintenance usually reports in by 9am; hopefully, he can figure out what’s going on. There was no expression of concern from the staff.
No hot water. When I called the front desk I got no answer. I then went downstairs and the representative was sitting at the desk not answering other calls. I reported that I my room did not have hot water and she replied, “yeah, no one does, it’s out across the entire hotel.” She didn’t advise of what was being done to fix the issue. So I asked, “what’s being done to fix the issue” and she responded. I think the hot water isn’t running because it’s 25° outside. She then stated, maintenance usually reports in by 9am; hopefully, he can figure out what’s going on. There was no expression of concern from the staff.
10
Bassem
Dec 29, 2024
·
Stayed 1 night
Staff are very friendly from GM Sunny to Check in at the desk. Rooms are renovated and very comfortable and clean. Had a great stay thank you to all the staff at this property
Staff are very friendly from GM Sunny to Check in at the desk. Rooms are renovated and very comfortable and clean. Had a great stay thank you to all the staff at this property
2
Lewis
Nov 17, 2025
·
Stayed 2 nights
We had to check in early the next morning because we drove 14 hours from Texas to assist my son and his fiancée with some stuff. We get there and are in formed that they are having issues with the water heaters. We say ok we just need to sleep. We get to the room and it’s dirty, there was a roach crawling around. So we decided to leave and just loose 1 day of the hotel stay and go somewhere else. The front desk lady got everything settled and informed us we would have to get a refund from hotels.com. So when we got to the new hotel we did that and the lady lied and said the weren’t having any problems so hotels couldn’t refund any of my booking. The nice guy from hotels at least got me a $50 hotel bucks. So out of the $250 booking I got 50 back. I will never book this hotel again or do not recommend anyone stay here ever.
We had to check in early the next morning because we drove 14 hours from Texas to assist my son and his fiancée with some stuff. We get there and are in formed that they are having issues with the water heaters. We say ok we just need to sleep. We get to the room and it’s dirty, there was a roach crawling around. So we decided to leave and just loose 1 day of the hotel stay and go somewhere else. The front desk lady got everything settled and informed us we would have to get a refund from hotels.com. So when we got to the new hotel we did that and the lady lied and said the weren’t having any problems so hotels couldn’t refund any of my booking. The nice guy from hotels at least got me a $50 hotel bucks. So out of the $250 booking I got 50 back. I will never book this hotel again or do not recommend anyone stay here ever.
2
Octavius
Mar 13, 2023
·
Stayed 2 nights
This Comfort inn was very unpleasant. There were some cleanliness issues observed and we requested to switch rooms. The staff was very insensitive and unwilling to accommodate our inconvenience. Very poor communication skills and professional. Thankfully we were accommodated by the Expedia staff where we booked a different hotel.
This Comfort inn was very unpleasant. There were some cleanliness issues observed and we requested to switch rooms. The staff was very insensitive and unwilling to accommodate our inconvenience. Very poor communication skills and professional. Thankfully we were accommodated by the Expedia staff where we booked a different hotel.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Convenient to the interstate and food/gas options, but the area sees heavy traffic and can be hard to navigate. A few guests felt the surroundings were sketchy.
Related guest reviews
2
Donna
May 3, 2025
·
Stayed 4 nights
The hotel is one step from a rent by the hour place. A guy followed me to my room, there was a creepy guy in the lobby, the elevator feels like it's going to break and the hallway reeked of weed. Overall, it was a terrifying experience.
The hotel is one step from a rent by the hour place. A guy followed me to my room, there was a creepy guy in the lobby, the elevator feels like it's going to break and the hallway reeked of weed. Overall, it was a terrifying experience.
6
Donna
Feb 20, 2025
·
Stayed 3 nights
We used this hotel because it is close to a home we're renovating. Close to restaurants, gas stations and freeways. The hotel is old and is showing signs of that. Check in was someone finally coming from the back to check me in. My stay was paid for yet they still put 134.00 hold on my card for ones night stay along with a 75.00 regular hold which I have never heard of. The couch has no back pillows so very hard to sit on without using pillows as backs from the bed. The seat cushions have seen better days and are flat like you're sitting on the floor. The microwave does work and the fridge is on frigid and froze everything we bought. The bed had a hole where my bottom laid and was very hard they need to replace it. We did not do breakfast because there were too many people there. This hotel seems to be a place companies use to put their employees while they work and they just took over the hotel and parking. These employees were very loud coming in and out of each others rooms and playing music loud and smoking in the hallways.
We used this hotel because it is close to a home we're renovating. Close to restaurants, gas stations and freeways. The hotel is old and is showing signs of that. Check in was someone finally coming from the back to check me in. My stay was paid for yet they still put 134.00 hold on my card for ones night stay along with a 75.00 regular hold which I have never heard of. The couch has no back pillows so very hard to sit on without using pillows as backs from the bed. The seat cushions have seen better days and are flat like you're sitting on the floor. The microwave does work and the fridge is on frigid and froze everything we bought. The bed had a hole where my bottom laid and was very hard they need to replace it. We did not do breakfast because there were too many people there. This hotel seems to be a place companies use to put their employees while they work and they just took over the hotel and parking. These employees were very loud coming in and out of each others rooms and playing music loud and smoking in the hallways.
6
Rachel
May 26, 2025
·
Stayed 3 nights
It was just generally a mess and things were broken in the room. The floors felt sandy even after housekeeping came. The area is a heavy traffic area and almost impossible to navigate.
It was just generally a mess and things were broken in the room. The floors felt sandy even after housekeeping came. The area is a heavy traffic area and almost impossible to navigate.
4
Rodney
Nov 5, 2024
·
Stayed 2 nights
The area had a lot of sketchy people around. The bed was very hard. The breakfast was waffle of cereal. There was a black hair in the shower which was not mine. There was an additional $155 charge for 2 small cats for 2 nights. We will ever stay here again.
The area had a lot of sketchy people around. The bed was very hard. The breakfast was waffle of cereal. There was a black hair in the shower which was not mine. There was an additional $155 charge for 2 small cats for 2 nights. We will ever stay here again.
8
Donna
Nov 27, 2024
·
Stayed 1 night
Very clean for an older hotel. There is a lot of traffic in this area and plenty of places to get food. Refrigerator and microwave in the room.
Very clean for an older hotel. There is a lot of traffic in this area and plenty of places to get food. Refrigerator and microwave in the room.
10
Richard
Aug 9, 2024
·
Stayed 1 night
It was awesome and clean and quiet and safe and spacious.. I have been there 5 times when my 18 wheeler is in the shop..
It was awesome and clean and quiet and safe and spacious.. I have been there 5 times when my 18 wheeler is in the shop..
6
James
Jan 5, 2025
·
Stayed 5 nights
Stayed 10 days with family. The paint and floors were updated but the furniture was old and filthy. The sofa bed was unusable, (lumpy, dirty/stained, and would not straighten out). The beds are not comfortable; I could feel the springs. And the cleaners used smelled like smoke. But the hotel was quiet. I appreciated the free continental breakfast. I was able to get the supplies I needed and the location is close to the interstate. The price is decent but I wish I would have paid a bit more for the comfort I expected.
Stayed 10 days with family. The paint and floors were updated but the furniture was old and filthy. The sofa bed was unusable, (lumpy, dirty/stained, and would not straighten out). The beds are not comfortable; I could feel the springs. And the cleaners used smelled like smoke. But the hotel was quiet. I appreciated the free continental breakfast. I was able to get the supplies I needed and the location is close to the interstate. The price is decent but I wish I would have paid a bit more for the comfort I expected.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is basic with limited variety, and the area can feel congested; some noted items ended promptly. A few guests said it was fine, appreciating waffles and coffee.
Related guest reviews
10
Stephen
Apr 20, 2023
·
Stayed 2 nights
My Air B&B ghosted me in Jacksonville so this was a last minute, cheap as possible 2 night stay. Was able to check in at 10pm with no problem, breakfast isn’t Waffle House but it did the job. Sheets were clean, AC worked great and the bathroom had no issues. Very happy with how things turned out.
My Air B&B ghosted me in Jacksonville so this was a last minute, cheap as possible 2 night stay. Was able to check in at 10pm with no problem, breakfast isn’t Waffle House but it did the job. Sheets were clean, AC worked great and the bathroom had no issues. Very happy with how things turned out.
6
Michael
May 20, 2025
·
Stayed 4 nights
For the pool, had to access the parking lot, then pass by the employee smoke break area. The breakfast only had one type of juice and only had apples, no other fruit. Would like to have had yogurt or some other breakfast item available. The bed was too hard for my comfort. Positive was the room was spacious, quiet, and the window had a blackout curtain.
For the pool, had to access the parking lot, then pass by the employee smoke break area. The breakfast only had one type of juice and only had apples, no other fruit. Would like to have had yogurt or some other breakfast item available. The bed was too hard for my comfort. Positive was the room was spacious, quiet, and the window had a blackout curtain.
8
Valerie
May 29, 2023
·
Stayed 1 night
Our stay was a family overnight. Hotel night staff was ok. The wait staff at breakfast were nice and helpful, menu very limited.
Our stay was a family overnight. Hotel night staff was ok. The wait staff at breakfast were nice and helpful, menu very limited.
4
Bobbie
Nov 15, 2024
·
Stayed 1 night
Bed was pretty hard and uncomfortable..the mattress on the fold out bed had multiple stains and the frame was broken. Breakfast was late and limited to just a few items. My key quit working at 7 am and i couldnt get back into my room.
Bed was pretty hard and uncomfortable..the mattress on the fold out bed had multiple stains and the frame was broken. Breakfast was late and limited to just a few items. My key quit working at 7 am and i couldnt get back into my room.
8
Bronson
Dec 23, 2023
·
Stayed 1 night
The room I stayed in was recently remodeled and was very nice. Breakfast was good with 2 waffle options and tasty coffee.
The room I stayed in was recently remodeled and was very nice. Breakfast was good with 2 waffle options and tasty coffee.
8
LaShonda
Apr 27, 2025
·
Stayed 2 nights
My stay was okay. The building is a little dated. The breakfast was mediocre. The breakfast bar was congested. The waffle iron and hot food was next each other making the area congested as people waited for their waffle.
My stay was okay. The building is a little dated. The breakfast was mediocre. The breakfast bar was congested. The waffle iron and hot food was next each other making the area congested as people waited for their waffle.
6
Paul
Apr 20, 2024
·
Stayed 1 night
Slim and empty offerings for breakfast. Furniture is banged up. Room smelled like heavy perfume. Nice upgraded bathrooms.
Slim and empty offerings for breakfast. Furniture is banged up. Room smelled like heavy perfume. Nice upgraded bathrooms.
4
Rodney
Nov 5, 2024
·
Stayed 2 nights
The area had a lot of sketchy people around. The bed was very hard. The breakfast was waffle of cereal. There was a black hair in the shower which was not mine. There was an additional $155 charge for 2 small cats for 2 nights. We will ever stay here again.
The area had a lot of sketchy people around. The bed was very hard. The breakfast was waffle of cereal. There was a black hair in the shower which was not mine. There was an additional $155 charge for 2 small cats for 2 nights. We will ever stay here again.
8
Rishonea
Feb 25, 2024
·
Stayed 2 nights
Front desk clerk was very helpful and friendly. The rooms were clean except for a few hairs in the shower but clean compared to other places I’ve been. The bed was not very comfortable but again, it was clean. Breakfast was good.
Front desk clerk was very helpful and friendly. The rooms were clean except for a few hairs in the shower but clean compared to other places I’ve been. The bed was not very comfortable but again, it was clean. Breakfast was good.
6
Phi Yen
Sep 5, 2023
·
Stayed 1 night
We had stayed at this hotel at least 4-5 times in the past until the Covid pandemic. Same furniture than in the past. Furniture are so old/worn out that we perceive them as dirty and do not feel comfortable to sit on it but bed and bed sheets are ok. Very disappointed with breakfast, besides waffles, nothing much to eat. Overall, disappointed with stay!
We had stayed at this hotel at least 4-5 times in the past until the Covid pandemic. Same furniture than in the past. Furniture are so old/worn out that we perceive them as dirty and do not feel comfortable to sit on it but bed and bed sheets are ok. Very disappointed with breakfast, besides waffles, nothing much to eat. Overall, disappointed with stay!
Was this helpful?
AI-generated summary based on recent guest reviews
10
Shar
4 weeks ago
·
Stayed 2 nights
Great stay, very clean, quiet, and did not bother us when cleaning. Thanks for the start
Great stay, very clean, quiet, and did not bother us when cleaning. Thanks for the start
8
Trisha
Aug 10, 2026
·
Stayed 2 nights
Staff was pleasant and helpful, Room was clean and updated, Bed was comfortable. Parking lot well lit. Good coffee
Staff was pleasant and helpful, Room was clean and updated, Bed was comfortable. Parking lot well lit. Good coffee
6
John
May 30, 2026
·
Stayed 1 night
The property holds $100 as security and made sure we knew how hard it was to get back. We asked for them to inspect the room on checkout and they would not. I took pictures and going thru Expedia to get money back.
The property holds $100 as security and made sure we knew how hard it was to get back. We asked for them to inspect the room on checkout and they would not. I took pictures and going thru Expedia to get money back.
8
Jason
May 27, 2026
·
Stayed 1 night
The
The
8
Tom
May 26, 2026
·
Stayed 1 night
Nice hotel and clean, just old bones. Good value for the money. Worth the stay if that is what you are looking for.
Nice hotel and clean, just old bones. Good value for the money. Worth the stay if that is what you are looking for.
FAQs about Comfort Suites West Jacksonville
Is parking available at the property?
Free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Are pets allowed at the property?
Pets are allowed in specific rooms only, with a fee of USD 40 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee of USD 30, subject to availability.
What accessibility features does the property offer for guests with disabilities?
The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific facilities may vary.
How is the property located in relation to key landmarks?
The hotel is located in Jacksonville (Northwest), within a 15-minute drive of Jacksonville Naval Air Station and Terrace Park. It is approximately 9.7 miles from EverBank Stadium and 10.7 miles from Jacksonville Zoo and Gardens.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available, operational from 7:00 AM to 9:00 PM. It is seasonal.
What are the policies for guests staying with children?
Up to 2 children aged 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds or cribs?
The property has connecting/adjoining rooms available, subject to availability. Specific details regarding extra beds or cribs are not provided.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-03: 112.17622571640015USD
- 2026-10-04: 108.00834465942384USD
- 2026-10-05: 117.0115430267334USD
- 2026-10-06: 117.90239163665773USD
- 2026-10-07: 117.90239163665773USD
- 2026-10-08: 116.79205696792603USD
- 2026-10-09: 116.94357597732545USD
- 2026-10-10: 116.94357597732545USD
- 2026-10-11: 116.49858983688355USD
- 2026-10-12: 118.01189840087892USD
- 2026-10-13: 116.90530101776125USD
- 2026-10-14: 116.90530101776125USD
- 2026-10-15: 117.0115430267334USD
- 2026-10-16: 117.0115430267334USD
- 2026-10-17: 116.90530101776125USD
- 2026-10-18: 117.90239163665773USD
- 2026-10-19: 116.90530101776125USD
- 2026-10-20: 118.01189840087892USD
- 2026-10-21: 117.90239163665773USD
- 2026-10-22: 117.90239163665773USD
- 2026-10-23: 117.90454809341432USD
- 2026-10-24: 117.90454809341432USD
- 2026-10-25: 117.90239163665773USD
- 2026-10-26: 119.01225377502442USD
- 2026-10-27: 118.90650147933961USD
- 2026-10-28: 117.90454809341432USD
- 2026-10-29: 119.01225377502442USD
- 2026-10-30: 118.90650147933961USD
- 2026-10-31: 119.01225377502442USD
- 2026-11-01: 120.98639113388063USD
- 2026-11-02: 117.90454809341432USD
- 2026-11-03: 119.01225377502442USD
- 2026-11-04: 119.01225377502442USD
- 2026-11-05: 119.01225377502442USD
- 2026-11-06: 119.01225377502442USD
- 2026-11-07: 119.01225377502442USD
- 2026-11-08: 119.01225377502442USD
- 2026-11-09: 119.01225377502442USD
- 2026-11-10: 119.01225377502442USD
- 2026-11-11: 118.84219439239503USD
- 2026-11-12: 119.01225377502442USD
- 2026-11-13: 119.01225377502442USD
- 2026-11-14: 120.98639113388063USD
- 2026-11-15: 119.01225377502442USD
- 2026-11-16: 117.90454809341432USD
- 2026-11-17: 119.24256507492066USD
- 2026-11-18: 119.01225377502442USD
- 2026-11-19: 119.01225377502442USD
- 2026-11-20: 120.98639113388063USD
- 2026-11-21: 119.01225377502442USD
- 2026-11-22: 120.98639113388063USD
- 2026-11-23: 119.01225377502442USD
- 2026-11-24: 110.00905540771485USD
- 2026-11-25: 111.27951772994996USD
- 2026-11-26: 110.00905540771485USD
- 2026-11-27: 108.63115686340333USD
- 2026-11-28: 113.93023265686035USD
- 2026-11-29: 119.01225377502442USD
- 2026-11-30: 120.98639113388063USD
- 2026-12-01: 119.01225377502442USD
- 2026-12-02: 119.01225377502442USD
- 2026-12-03: 119.01225377502442USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 20 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 21 years old
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Pool access available from 9:00 AM to 9:00 PM.
- Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- Pet fee: USD 40 per pet, per night
- Service animals are exempt from fees
- Early check-in fee: USD 30 (subject to availability)
- Late check-out fee: USD 30 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Swimming pool
Non-Smoking Rooms
Business Center
Banquet Facilities
Pool Outdoor
Designated Smoking Area
Services
Business Center
Banquet Facilities
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Internet
Free Wi-Fi
Activities
Swimming pool
Pool Outdoor
Pool (Seasonal Outdoor)
Fitness Center (nearby)
General
Non-Smoking Rooms
Vending Machines
Wheelchair Accessible (Limited)