HA Retiro Suites

Pleasant Stay, but Housekeeping Needs Improvement I stayed at HA ApartHotel for five days in October 2026. Overall, it was a good stay, with a generally nice room, friendly staff, and good facilities. The location is also convenient if you don’t mind walking a little to get to the city centre. The hotel is very close to the park, which is a lovely bonus. Unfortunately, the cleanliness of the room did not meet my expectations. When I arrived, the floor had not been vacuumed, and there were white stains on the bedside table that could easily be wiped off. I put the signs on the door requesting room cleaning, but even after that, the floor still had not been vacuumed. I continued to find long hairs and small pieces of rubbish, such as paper, on the floor. There were also stains on the bedding, including red lipstick on one pillow and noticeable marks on another pillow. This is not the standard of cleanliness one should expect. I would be happy to stay at ApartHotellet again, as I was otherwise satisfied with my stay. However, I would expect a much higher standard of housekeeping from the outset, with the room properly cleaned and ready for guests upon arrival.

Good room. Easy check in.

Exceptional service from the moment we arrived. Despite arriving very early the lovely gentleman moved our room to allow us to check in early, much appreciated after a 2am start. The room was SO good, clean, spacious, comfortable, quiet and a great location. Extra generous touches like a coffee machine added to the stay. Can't recommend enough. We regret only staying one night. Thank you

It was a reasonable price when all the other hotels were twice or three times as expensive. It is a good hotel when you want to just visit the Prado and Retiro Park.

The property is nice. Modern, fresh and the AC in the room is amazing. The only downside is that you are far from the Plaza Mayor & others mayor attractions.