The Carabanchel Episode

I would not recommend this hotel to anyone visiting Madrid. My stay was going well until a very serious incident completely changed my experience. While I was out on a tour, someone entered my room, stole cash, and attempted to use my credit cards to make purchases totaling more than €2,500. Although I accidentally left these items in my room while rushing out that morning, this should never happen in any hotel, especially one with such highly rated reviews. What was even more disappointing was the hotel’s response. After I reported the theft, the staff provided little information other than saying they were “investigating.” The incident occurred on a Sunday, and by the time I checked out on Tuesday, I still had no answers. It has now been several days since I returned home, and I have yet to receive any communication. Following the theft, I specifically requested that no one be allowed to enter my room. Despite this, housekeeping entered the room the very next day. When I returned, it appeared that my belongings had been disturbed again, which only increased my concerns about the security of the property. Whether the amount stolen was €1 or €10,000 is irrelevant. Guests should be able to trust that their belongings are safe in their hotel room. For my first visit to Madrid, this was an extremely disappointing experience. The theft itself was bad enough, but the lack of accountability, communication and concern shown afterward was even more troubling. DO NOT STAY HERE!!!

Excellent

This place in an interesting concept. Kind of a shared work space combined with rooms and apartments. I only stayed one night and thought value was great. The location is quite remote though, both from the airport and the city centre. It depends on what you need, for me it was fine.

Given the amount of money , not worth it

Room very clean, modern, reception staff speaking English very well. Quite area.