Name: Hard Rock Hotel London Ontario
Address: 100 Kellogg Lane, London, Canada, London, Ontario, CA
Price range: $189–$531 per night
Rating: 9.2

What guests think

Reviews of Hard Rock Hotel London Ontario portray a modern, activity-rich stay with very clean rooms and friendly staff, popular indoor outdoor pool and hot tub, and convenient access to the 100 Kellogg complex’s dining, bars, and family attractions.

Common drawbacks include slow restaurant or poolside service, occasional check in delays or booking issues, and parking that can be limited, paid, or a short walk. Rooms are spacious and contemporary, with heated bathroom floors and lighting features, though a few guests noted basement placements, limited bedside outlets, or noise from hallways, trains, or the pool area. While many spend their time on site, several reviews describe the surrounding neighbourhood as industrial or sketchy. Expect a polished, amenity forward stay best suited to on site relaxing and family fun.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor outdoor pool and outdoor hot tub are frequent highlights, and several guests also praised the well equipped gym, bars/speakeasy, and on site entertainment within the 100 Kellogg complex. Downsides noted were parking that can be limited, paid or a walk, occasional slow poolside service, and one off maintenance issues.

Related guest reviews

8

Melisa

Jan 26, 2026

·

Stayed 1 night

Heated floors in bathroom was a treat! Renting out guitar for the room, super cool! Hot tub & pool open until midnight, awesome!

10

Ian

Dec 19, 2025

·

Stayed 1 night

Pool was amazing

8

Rayhan

Jan 1, 2026

·

Stayed 1 night

Shinny new hotel, the overall place is still in mint condition. Cool decorations, the potret painting of famous Canadian singers are on the hallways. Stayed in the king + bunk bed room for family of 4. The mattresses were so comfy, light and temperature control are modern and easy to navigate. Complimentary nespresso pods instead of the other types of brew your own free coffee. We enjoyed the gym, pool, the outdoor hot tub as well as the factory adjacent to the hotel. The price of the food in the restaurant is surprisingly very reasonable. Great for sort staycation. Cons: Parking is a bit of walk which is not too ideal during winter. Water pressure in the shower was too weak, No microwave in the room, No electrical outlets on the nightstands and desk was a bit odd for us.

10

Michelle

Jun 22, 2025

·

Stayed 1 night

We had a great stay. The hotel was impeccable, very nicely decorated. Staff were helpful and attentive. Restaurant had a great breakfast and good service. The pool and hot tub area are nicely appointed with indoor outdoor pool access and lovely patio area to sit outside. The gym is fully equipped including squat rack and full free weight range and cardio machines. I am not one to stay at theme type hotels but this place was way beyond expectations and an excellent value.

10

Briar

Oct 18, 2025

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Stayed 1 night

The pool area was great!

10

SCOTT

Feb 3, 2026

·

Stayed 2 nights

The staff was awesome.Helpful at every turn.The room was great and the outdoor hot tub was a treat on a very cold night.

10

Maxim

Dec 10, 2025

·

Stayed 3 nights

Great 3 night stay the Hard Rock. The pool was fun for the kids and loved that valet was included with our room (Superior King). Thanks for the stay!

10

Sandra

Oct 2, 2025

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Stayed 4 nights

Parking for guests is not convenient if you do not want to pay $39.00 Canadian per day.

10

Summer

Oct 1, 2025

·

Stayed 1 night

Parking limited. Used valet parking. Service was excellent. Nice large room.

2

Jason

May 31, 2025

·

Stayed 1 night

There was no internet so tv didn't work. The hot tub was broken. I spent over $1000 on one night in total between room rate and food. After 2 hours on the phone with front desk we were laughed at for expecting too much. Nothing was offered to make it up to us. Very dissatisfied with the horrible staff.

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Cleanliness

Reviews consistently describe the hotel and rooms as very clean or spotless, with only a few isolated lapses such as glass under a couch and some bedding issues.

Related guest reviews

10

Taylor

Nov 16, 2025

·

Stayed 2 nights

Room spotless, staff amazing! Hotel was absolutely beautiful, along with the pool as well. Will definitely stay here again

10

Denise

Feb 5, 2026

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Stayed 1 night

Service everywhere was amazing. Rooms clean. Restaurants were great

6

Elizabeth

Oct 14, 2025

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Stayed 1 night

Kind bed sheets and comforter had fuzzies all over it- pull out bed had no sheets in room had to call front desk for sheets which took about 30 mins to show up, couldn’t find any power plugs near bed , area hotel is in is a little bit sketchy feeling and parking lot doesn’t feel especially safe in the dark

10

Ageliki

Feb 28, 2026

·

Stayed 1 night

Very beautiful and clean and lovely staff 😍

10

Susan

Jan 19, 2026

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Stayed 1 night

Awesome stay. Service was amazing- hotel was immaculate and room was beyond expectation

4

Chantel

Oct 12, 2025

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Stayed 1 night

Broken glass under the couch

10

Danya

Nov 14, 2025

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Stayed 1 night

Gorg and spotless

10

Jamie

Nov 11, 2025

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Stayed 1 night

The room was spotless. Absolutely stunning room and the hotel was lovely. 10/10

10

Antony

Dec 18, 2025

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Stayed 1 night

A fantastic hotel great service food and drinks Lovely rooms and very clean and tidy

10

Justin

Feb 17, 2026

·

Stayed 1 night

Clean rooms, staff was nice and quick to replace empty shampoo bottles

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Rooms

Rooms are modern, spacious and comfortable, with features like heated bathroom floors, motion sensing lights and family friendly bunk layouts. Reported drawbacks include limited bedside outlets, missing microwaves/fridges in some rooms, some basement placements, occasional noise (trains/hallways/pool bass) and unremarkable views.

Related guest reviews

10

William

Dec 28, 2025

·

Stayed 1 night

Spacious and clean room. Nice amenities. Great service.

8

Inderpreet

Dec 31, 2025

·

Stayed 1 night

Clean, spacious, luxury.

8

Mary

Nov 5, 2025

·

Stayed 3 nights

Comfortable beds, cool hotel, but location isn't great. The views are of parking lots and our Ubers had difficulty finding the front door. The staff were also a little overly friendly making me feel like a Disney tourist at times.

6

Shelley

Nov 24, 2025

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Stayed 1 night

No fridge or places to plug in phones by the bed. Restaurant was way too expensive! My granddaughters poutine was 20 bucks for 20 fries

8

Rayhan

Jan 1, 2026

·

Stayed 1 night

Shinny new hotel, the overall place is still in mint condition. Cool decorations, the potret painting of famous Canadian singers are on the hallways. Stayed in the king + bunk bed room for family of 4. The mattresses were so comfy, light and temperature control are modern and easy to navigate. Complimentary nespresso pods instead of the other types of brew your own free coffee. We enjoyed the gym, pool, the outdoor hot tub as well as the factory adjacent to the hotel. The price of the food in the restaurant is surprisingly very reasonable. Great for sort staycation. Cons: Parking is a bit of walk which is not too ideal during winter. Water pressure in the shower was too weak, No microwave in the room, No electrical outlets on the nightstands and desk was a bit odd for us.

4

Lee

Feb 2, 2026

·

Stayed 1 night

We recently stayed at the Hard Rock Hotel in London, ON and were very disappointed with our experience. We chose this hotel specifically for a staycation, with the main draw being the indoor outdoor pool for our 9-month-old. Unfortunately, the pool was not heated and was far too cold to use, making it completely unusable for us. This was the primary reason we booked the hotel, so it was a major letdown. Additionally, our room was located right next to the train tracks. Trains passed multiple times during the night and woke our baby on more than one occasion, which made it very difficult to rest. Overall, the stay did not meet expectations and was not worth the cost. I would not recommend this hotel, especially for families with young children.

8

Rebecca

Jun 1, 2025

·

Stayed 2 nights

The heated floor in the bathroom was an amazing amenity, the room was spacious and comfortable with lots of storage, plenty of high-end toughest and effective lighting options, including under-bed lighting. The room was in the basement which was a little odd, the mini bar and snacks were all auto-charged on pressure sensors, but there was no signage that warned of that, and there was bleed through of bass speakers from the pool area that reached out room despite the sound proofing.

6

OA

Nov 17, 2025

·

Stayed 1 night

Great rooms. Really loud guests in the hallways unfortunately

8

Shannon

Nov 24, 2025

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Stayed 1 night

Yes room was spotless and valet very courteous and helpful. I think if someone if going to pay the price we paid and be put in the basement that should be disclosed prior. That was definitely a first and a surprise.

10

Leni

Oct 13, 2025

·

Stayed 1 night

Amazing hotel! They had music playing when we walked in and the indoor outdoor pool was so nice - my kids didnt want to get out. We didnt really like being in the basement area but the room was very modern and chic. Loved it all except the motion lights kept turning on while we were sleeping.

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Service

Staff are widely praised as friendly, attentive and helpful across the property. Some guests, however, experienced slow restaurant or pool service, disorganized check in, valet missteps and occasional billing or booking issues.

Related guest reviews

10

Ruben

Sep 12, 2025

·

Stayed 1 night

Very modern with high end materials used throughout the hotel and the suite. Cool design with original bricks and other aspects from the factory it used to be, convenient walk to all amenities within the building and staff is very accommodating and helpful. Plenty of restaurants, speakeasy’s, live music in the lobby, overall great place. High tech in the suite for phone charging, heated bathroom floor, motion sensing lights and more

10

Denise

Feb 5, 2026

·

Stayed 1 night

Service everywhere was amazing. Rooms clean. Restaurants were great

6

Kaycee

Sep 28, 2025

·

Stayed 1 night

The property itself is beautiful – the grounds, the atmosphere, and the overall setting are exactly what you’d hope for when booking a getaway. Unfortunately, the service didn’t come close to matching the surroundings. From the moment of check-in, the staff seemed disorganized and uninterested in helping. This poor service carried through to the lobby bar, the beer garden, and the pool bar. Each experience felt frustratingly slow and inattentive, which really took away from the enjoyment of what could have been a fantastic stay. If the service improved to match the quality of the property, this could easily be a five-star destination. Until then, it’s hard to recommend.

10

Andrea

Nov 15, 2025

·

Stayed 1 night

The staff was so friendly, upbeat and helpful upon check-in and throughout the entire stay. The lobby bar bartenders really stood out too and went out of their way to make sure we had a great time. The hotel itself is amazing - so much to see and do. Great food, drinks and activities.

6

Neeshil

Oct 17, 2025

·

Stayed 1 night

Everything was perfect. I had Valet service part of my booking. When leaving we confirmed pickup of the vehicle 5 minutes prior as the card said. When we got downdtairs the car was not at the front, and we told the front end staff we need our vehicle from valet service, we are ready to leave. The lady said "one moment" and went behind a door, got the keys and handed it to us expecting us to find our car and leave. Its not a this happened today october 17 at about 12:05 pm. Im not bent about it, but if i have valet as part of my service that i paid for, can i please get what i paid for?

6

Leigh

Sep 1, 2025

·

Stayed 1 night

I wish I could give this hotel five stars. The room itself, once we got in, was phenomenal. Modern, clean and beautiful. However, the reason I am giving this a three star review is because upon arriving at the hotel at check-in time which was 3 PM, we were told our room wasn’t ready. So we went and sat in the bar and had a complementary drink. At 4 o’clock we checked again. It wasn’t ready. We had plans that evening, and had nowhere to get ready or put our bags. Our room still wasn’t ready until 6 PM. It was a super inconvenience. The staff were great, and although it screwed up our evening’s plans, the hotel is still fabulous. We would probably stay there again.

10

Patricia

Oct 11, 2025

·

Stayed 1 night

Staff was so friendly and helpful. Everything about this hotel was A+ and I would recommend it to anyone. It was really convenient for us because our event was being held at The Factory so it was extra convenient.

8

Elizabeth

Jul 17, 2025

·

Stayed 1 night

My only recommendation would be to tell housekeeping to not disturb guests before their check out time. I did not put up my do not disturb signage because I’ve never had the issue of housekeeping knocking on my door BEFORE my check out time which was at 11 am. She came at 10:30am and knocked on the door and when confronted her excuse was that some guests check out before their check out time. Wouldn’t it be revealed by front desk that I’d checked out? Was there some sort of lack of communication on their end? Either way it was not appreciated. Other than that everything was great, the room was lovely, very chic and trendy. Very cool hotel,

2

Jason

May 31, 2025

·

Stayed 1 night

There was no internet so tv didn't work. The hot tub was broken. I spent over $1000 on one night in total between room rate and food. After 2 hours on the phone with front desk we were laughed at for expecting too much. Nothing was offered to make it up to us. Very dissatisfied with the horrible staff.

4

Grant

Nov 16, 2025

·

Stayed 1 night

Booking was terrible. Charged in USD (I'm a Canadian in Canada booking a Canadian hotel). Customer service tried explaining to me that there are no refunds. I agreed to $361 not $520. They cancelled but did not yet refund. I get to deal with that next week. Called the front desk and asked to book. They were unhelpful. Rebooked with Expedia for more but charged accurately. On arrival I explained. She said sorry a lot. Was unable to honor their advertised price. Room booked on Expedia was not available so we got "upgraded" to a room for travellers with children. (Upgraded because it was more expensive. We don't need the room with bunk beds so we got a smaller useable space). On checkout we were asked how our stay was. Explained these issues. They said they were very sorry. Wasn't looking for any sort of apology or discount. I just wanted my room that I ordered to cost what it was advertised for. That did not happen.

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AI-generated summary based on recent guest reviews

Location

Being inside the 100 Kellogg complex makes it convenient for on site dining and activities, and some found it quiet. Several reviews describe the surrounding neighbourhood as industrial or sketchy, with tricky access or wayfinding and less walkability.

Related guest reviews

10

Atosa

Oct 13, 2025

·

Stayed 1 night

Clean room, unique designs, walkable to the museum and the children’s activities and lots of restaurant options around the area

10

Barbara

Jul 3, 2025

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Stayed 1 night

Older area of town, not really a warm feel to it but the hotel is so amazing that it did not make much difference. Can walk to a great pub right across from the rear courtyard. Beautiful hotel and love that they made it part of the old Kellogg Warehouse.

8

Mary

Nov 5, 2025

·

Stayed 3 nights

Comfortable beds, cool hotel, but location isn't great. The views are of parking lots and our Ubers had difficulty finding the front door. The staff were also a little overly friendly making me feel like a Disney tourist at times.

10

JENNIFER

Sep 28, 2025

·

Stayed 2 nights

This is brand new hotel in the renovation Kellogg Factory. Very cool vibe. Very close to Western Fair Grounds; easy drive to downtown and Western University. A few good restaurants right in the 100Kellogg complex for walkable dinners. Rooms are spacious and very comfortable. Pool and gym facilities are fantastic. Being a little farther away from downtown means the neighbourhood is very quiet.

10

Melanie

Oct 11, 2025

·

Stayed 3 nights

Great, beautiful, new, clean hotel! I had an amazing stay! There were some great restaurants in the complex, but the overall location of the complex is in a sketchier area.

8

Don

Oct 18, 2025

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Stayed 3 nights

This is a top rate hotel, where no expense was spared to provide a 'Hard Rock' experience. It is a very uniproperty, built in an old Kellogg cereal plant. I loved the property. Problem is, the area of town. Very run down, depressed area with abandoned buildings, homelessness, and not a place to walk around.

10

Joseph

Jun 27, 2025

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Stayed 2 nights

Great service and great location

10

JANICE

Dec 20, 2025

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Stayed 2 nights

Room was a good size. Staff was friendly. Lots of things to do in the immediate vicinity.

8

Cindy

Jul 31, 2025

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Stayed 4 nights

This new hotel is really nice! The location isn’t the best, but if you’re staying on property that doesn’t really matter. I expected there to be more variety for onsite dining and entertainment options, but we definitely enjoyed our 4 night stay. Being connected to the 100 Kellogg Lane building was key to the experience. I’d definitely stay there again.

10

Sabrina

Nov 28, 2025

·

Stayed 1 night

Our stay was great! The area is not the best but if you’re not leaving the hotel it’s fine. Lots to do there as activities, music and food.

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Dining

On site restaurants, bars and live music are often praised for tasty food and a fun atmosphere, with Sessions and other venues highlighted. Recurrent complaints focus on slow service at times and higher prices.

Related guest reviews

10

Sabrina

May 15, 2025

·

Stayed 1 night

Our stay here was amazing! We are local but celebrated my daughter’s birthday with a staycation to check out this new hotel and we will definitely be back. The staff was very friendly and super attentive. The pool was very nice too. All of the amenities the hotel offers are great! The restaurant (Sessions) was a 10/10. Our food tasted great and the service was good. Very happy with our stay and overall experience!

10

Denise

Feb 5, 2026

·

Stayed 1 night

Service everywhere was amazing. Rooms clean. Restaurants were great

10

Dan

Aug 7, 2025

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Stayed 1 night

A fantastic hotel. Amenities are great. Great for families or couples. The food and drinks at the hotel are great and there's lots of other good restaurants in the area too.

10

Kelley

Jun 2, 2025

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Stayed 1 night

The Hard Rock Hotel in London was Amazing. Great job on the Kellogg Factory! Staff was Awesome,

10

Nancy

Aug 17, 2025

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Stayed 1 night

Beautiful hotel, lots to do, great pool and hot tub. Wait for pool side service was long and the restaurant was even worse. After waiting 15mins just be seated and then another 45 mins for food just to be told there was a mix up and they hadn't even started it yet. Management handled it well and would still go back but won't be eating in hotel. Expensive stay in comparison to other hotels in the area.

10

John

Sep 11, 2025

·

Stayed 1 night

Excellent hotel/property. Best place, by far, to stay in London, Ontario. Fantastic restaurants and bars. You never have to leave property. It’s that outstanding.

10

Karen

Jul 24, 2025

·

Stayed 1 night

5 star property. Great customer service. Enjoyed the live music at the bar.

10

Heather

Nov 16, 2025

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Stayed 1 night

Very clean room, staff very helpful and courteous. Excellent location attached to so many fun activities. Ate dinner and breakfast at Sessions restaurant—top notch. Will definitely stay here again at my next visit to London.

10

Irina

Sep 1, 2025

·

Stayed 2 nights

The rooms are very nice and very clean. All of the staff are so friendly. The food is excellent at the restaurant on site.

10

Leo

Oct 26, 2025

·

Stayed 1 night

Great hotel. Very modern very clean. Great staff!!! Papi’s Steak house a must visit.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $189	2 $287	3 $289
4 $192	5 $197	6 $222	7 $194	8 $225	9 $303	10 $307
11 $194	12 $192	13 $194	14 $210	15 $216	16 $294	17 $289
18 $200	19 $200	20 $216	21 $194	22 $194	23 $308	24 $308
25 $194	26 $194	27 $202	28 $194	29 $208	30 $311	31 $293

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $446	18	19 $531
20 $261	21 $227	22 $217	23 $228	24 $235	25 $343	26 $439
27 $219	28 $253	29 $281	30 $247

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About this property

Location

Room options

Royal Double Room, 1 Bedroom, Executive Level

Family Suite, Mobility Accessible (Gold, King)

Classic Room, 1 King Bed

Classic Room (Two Queens)

Suite, Terrace (Gold, Two Queens)

Suite, 1 King Bed, Terrace (Gold)

Superior Room, Mobility Accessible (King with Sofa Bed)

Luxury King Room, 1 Bedroom, Executive Level

Superior Room (King with Sofa Bed)

Superior Room (Two Queens)

Classic Room, 1 King Bed, Mobility Accessible

Suite (Gold, King with Bunk Bed)

Suite, Mobility Accessible (Gold, King with Bunk Bed)

Suite, 1 Queen Bed, Terrace (Gold)

Royal Room, 1 Bedroom, Executive Level

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hard Rock Hotel London Ontario

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Prices for upcoming dates