George of Piercebridge

Front door lock needs some attention on outside room (233) Radiator/heater couldn't switch off. Knob was balanced on the on/off valve so was a known issue. No offer of another room The breakfast 'display' is dismal! The continental section is not even worth the effort. No pride. No music in the breakfast room 4/10. Bit of a joke

This is not a good hotel. I booked a premium room and the room was far from premium. Radiator wouldn’t turn off so too hot, and valve was broken so nothing could be done about it. Furniture chipped and in such poor condition l don’t think a charity shop would have accepted it. Door to the bedroom looked like at least one attempt to break in had been made. Room decor in desperate need of refreshment.

Lovely deluxe room with balcony and views over the grounds and river Tees, at a very reasonable price. The bar seemed short-staffed, leading to having to wait a while for service sometimes (not a reflection on the staff themselves, who were helpful and efficient).

No staff, locks on rooms don’t work, had to change rooms late in the evening due to this. Once relocated the room smelled very bad from smoking. Overall not a great stay.

Staff were often unavailable, waits for both reception and bar. No one available to show us where to go at breakfast, day 1 was buffet, it looked as though food was put out at start and late comers had dried up food (we were 45 mins before end of service). 2nd day reduced menu at night because they had a wedding the next day. No choice of starter or dessert we were not advised about this beforehand or we would have eaten elsewhere. Food was just ok. Room was fine, but rattling heating system on 1st night kept us awake - seemed to be resolved by 2nd night. Dressing table did not have socket available for hair dryer, sockets that were available did not have a mirror. Overhead lights did not work. Hotel looking a bit tired overall. Staff at checkout couldn't work the computer and tried to overcharge, needed manager to sort it out- another wait. Positives, bed was comfortable and staff, when you could find them were lovely and helpful. We will not stay again or feel able to recommend.