Cross Hotel Osaka

Comfortable hotel right in the middle of Dontonbori! Incredible breakfast buffet with great array of choices. Awesome lounge access for those with Cross level rooms. Complimentary drinks and snacks in a peaceful oasis after a busy day of sightseeing. Wine, sake, beer, cava! Staff is wonderfully kind and accommodating. This will be my new home base hotel while in Osaka!

Nice hotel in a great shopping district. Staff was very helpful. We especially enjoyed the 3rd floor lounge and the breakfast buffet ~ outstanding

Great location, breakfast and late afternoon complimentary drinks and snacks were a nice touch.

Really conveniently located in the heart of Dotonburi and close to shopping and restaurants. Staff are super nice. They have a very convenient system for locking and storing your luggage before check in and after check out so you can still enjoy and explore the area. Rooms and the property are basic, but beds are very comfortable. The best thing is the shower set up. Water pressure is great and the face wash, shampoo, and bath products are really good and smell great too. The only thing missing is a gym or fitness center. That would have rounded it out very nicely. The front street is also a little noisy with construction and activity of the area (sirens and motorcycles throughout the night), but that’s Dotonburi for you

Free breakfast and meet lounge were very nice. Staff were attentive and friendly. Pretty central location near Dotonbori and Namba. The room wasn’t spacious, but it did have a true king sized bed and enough room to move around. Not sure it’s quite a 5-star hotel, but it was a very pleasant stay.

This is a lovely hotel that is close to the nightlife area of Osaka. My only criticism is that we were flying late at night and there is nowhere for you to have a shower and change e.g a gym and the toilet available are downstairs and are small.

Nice hotel which has been recently renovated or at least looked like that. We stayed at the Cross Floor which came with free access to a VIP lounge where you had plenty of free drinks and food. That was awesome! Location is really great! Close to lots of restaurants, bars or clubs!

Perfect location at the center of Dotombori and next to a train station. Also nice complimentary bar.

Great location, a bit nosy due to busy road out front. It would be better if they offered self service laundry, but there are some self laundry places nearby just remember to have 600 yen available in coins. Overall I would recommend it

This was our 3rd hotel out of 4 during a 2 week stay and was our second stay at a Cross Hotel. The room was clean and very comfortable. The shower was amazing. We had the breakfast package which also included a cocktail and snack option from 3-10pm and we really enjoyed both. We sat in the evening lounge every day and had a tea and snacks and it was such a great way to decompress. The location is essentialy right in the heart of Dotonbori and steps from the Glico sign. It is a very busy area and there's definitely a bit of street noise but we found it to be really minor. If we are comparing it to other hotels stays, the lobby is a bit lacking and uninviting but the rest of the hotel is very lovely. We also wished there was bottled water in the rooms - there is a pitcher that you can self fill at a water station on your floor which a great eco option but not always convenient. All in all a great stay - high marks for comfortable beds, great bathroom and enjoyable breakfast buffet and snack options.

Cross Hotel Osaka delivers and will not disappoint: 1. Exceptional staff: professional, attentive, and reliable. Even before check-in, they respond quickly and address any questions or concerns without delay. 2. Beautiful and spotless: the hotel is modern, stylish, and immaculately clean. 3. Unbeatable location: right in the heart of Dotonbori — close to major hot spots, famous eateries, the iconic Running Man sign, and multiple convenience stores, all within easy walking distance. Cross Hotel Osaka = a top-tier hotel with premium service to match

The best location in Dotonbori! Clean rooms and the breakfast buffet is so good - this is our go-to hotel in Osaka

The entire hotel smells like cigarette smoke, including our non-smoking room. The room itself was clean but needs updating.

Room wasn’t the cleanest. Found a toenail on the bed shelving. Expedia lists the hotel as having laundry facility when it does not.

Excellent location in the heart of Osaka. Impeccably clean room and hotel in general, and very helpful staff. The Lounge offered a welcome respite after a full-day touring and walking around this vibrant city.

Great location, clean, lovely breakfast catering to all tastes, friendly staff.

Clean room, just few steps to dotonbori and shopping area

The pictures of this place make it seem very nice, tidy, and exciting. While there is excitement in the area outside, the room did not meet Japanese cleaning standards. The doors and carpet had stains, and the lobby looked incredibly cluttered. I believe the cleaning staff could use a raise or possibly a replacement. Although you are not paying for the room itself but rather for the location, many other nearby options are available. The view from either side is quite limited due to the small window. The view facing the street is very loud from the cars and the AC units. We switched rooms to the other side—the back of the Ferris wheel and the top of buildings.However, the bed was nice and comfortable, and we had a great time in the area. Overall the raitings are too high.

Hotel rooms outdated. Would have expected more from 4 star hotel. Rooms were dusty.

It was dirty. I told them clump of hair in the door way a couple times but they didn't clean it. It had what looked like blood on it so I didn't touch it. But because of communication I guess it didn't get cleaned the 4 days I was there. Anyways there was some other dirty areas but none was as bad as that. I mostly just slept in room so I put up with it. Would I stay with them again. No. Good buffet though

Hotel is situation next to a busy main street. Room not well noise insulated. Had a restless sleep due to outdoor noise pollution. Outside of being centrally located, the room rate is on the high end.

Best hotel - big rooms

We opted for the room with the view of the glico man an for the price difference of a regular room definitely worth it. Thought it would be noisy but realised there was a shuttle vent, would book again.

Awesome hotel! Messed up my reservation but they were able to fix it and i was able to stay in the same room! The location: you couldnt ask for a better spot ! Right next to all the crazy action in the middle of both sides of dotonbori, you got the famous river stuff to the left and the local shops to the right its a perfect spot The room: i reserved a king room room was spotless and smelled like a new hotel. The bath room had a traditional Japanese shower and a extra large bath that can fit 2 ;) i think idk. The bed was just like the rest of japan hotel beds not the sofest im used to in america but i didnt sleep but a few hours anyway.. Only thing i didnt like was the noise from the street bikes thay drove by reving up but thays not thr hotels fault im 100% going to stay here again thanks again for closing out my japan vaction with a nice place to sleep after walking 20miles a day lol

Very helpful staff. They originally put us in a room facing the main street which is very loud. The constant beeping from the crosswalk was 24/7 so a bit of subtle aural torture. They were very kind and moved us to the other side of the hotel which was blessedly quiet.

Perfect location. Rooms are small

Great hotel right next to Dontonburi and easy access to the station. Rooms were very nice and spacious but the street noise was very bad, even on the 13th floor. We would stay here again despite the noise.

Pretty much located in the heart of where everything is going on; dotonbori, shinsaibashi, Namba, food, people, etc. Overwhelming? Absolutely. Convenient? Very. The rooms are a bit dated but you won't be spending much time in your room.

다른건 아주 만족스러웠지만 좀 일찍 체크인 할수있게 도와주셨으면 하고 숙소 에서 와이파이 가 잘 안터짐 느리게 됨

The location was great but the room was tiny. It seemed clean but felt very shabby.

Thanks their professional and friendly front desk staffs for arranging luggage delivery for me. The area is convenient with a lot of dining and transits option, as a side effect the area could be a fit noisy in the evening.

Cross Hotel Osaka delivers and will not disappoint: 1. Exceptional staff: professional, attentive, and reliable. Even before check-in, they respond quickly and address any questions or concerns without delay. 2. Beautiful and spotless: the hotel is modern, stylish, and immaculately clean. 3. Unbeatable location: right in the heart of Dotonbori — close to major hot spots, famous eateries, the iconic Running Man sign, and multiple convenience stores, all within easy walking distance. Cross Hotel Osaka = a top-tier hotel with premium service to match

Right next to Dotombori but very quiet once in the hotel. 7 minute walk to Namba Station. Good breakfast. Friendly staff.

We enjoyed our stay. Very convenient location to Dotonbori and the metro. The hotel staff was hospitable and friendly. There was road construction in front of the hotel and they worked during the night. The hotel staff tried to make our stay as comfortable as possible by providing ear plugs. So thoughtful! Breakfast was good, a lot of variety. Comfortable beds and very nice bathroom.

Very helpful staff. They originally put us in a room facing the main street which is very loud. The constant beeping from the crosswalk was 24/7 so a bit of subtle aural torture. They were very kind and moved us to the other side of the hotel which was blessedly quiet.

Location was fantastic for this property. It was located close to the metro line (and the on the same line going directly to Haneda Airport without having to transfer) and a short walk to the JR line. There were great restaurants and shopping a very short distance away. The pricing was reasonable as well. We highly recommend this hotel.

Free breakfast and meet lounge were very nice. Staff were attentive and friendly. Pretty central location near Dotonbori and Namba. The room wasn’t spacious, but it did have a true king sized bed and enough room to move around. Not sure it’s quite a 5-star hotel, but it was a very pleasant stay.

Amazing staff

We had a wonderful stay at the hotel. The staff is super friendly and helpful. Check in easy quick and easy. Rooms are very clean and comfortable. They are very well designed. Many amenities are available both in the room and in the lobby. Breakfast buffet is amazing ! Incredible variety of western and Japanese options and everything was delicious. Hotel is located a few min walk to namba subway and namba rail stations. Right in the center of everything. We left luggage in storage for a few days before returning to the hotel for an extra night . And also staff assisted us very efficiently in transferring luggage to next hotel. Can’t say enough about the staff at the hotel - they truly provide excellent customer service.

Overall good stay and all the staff were very courteous and helpful except for one, C. Lin, who needs further training as she seems very junior and need to learn the most basic of good service in hospitality which is to welcome guest with a smile and to listen well to what the guests are actually requesting. Unlike all the other hotel staff who welcomed us with enthusiasm and open arms, she seemed uninterested to help and blunt to a point it can be considered downright rude. We simply enquiried to book a Van to airport limousine bus station due to five large luggages yet she ask us to walk to taxi stand which won’t work cause too much luggage and completely ignored our request as normal taxi won’t fit. Furthermore, she seem to have no clue about the airport limousine station at Herbis and asked if we wanted Uber when I specifically asked about airport limousine bus service. This level of service can definitely be improved.

Great Location and Service We stayed at Cross Hotel Osaka in mid-November 2024 and had an overall positive experience. The hotel's location is unbeatable and easy to get around - just a 2-minute walk to Dotonbori. There's also a 7-Eleven downstairs and we didn't need to rely much on public transportation for our itinerary, which added to the overall convenience. However, being so close to Dotonbori comes with its downsides. The area can be quite lively, especially at night, and we could hear cars or bikes revving outside from our room which made it a little noisy. Note: We were staying on the highest floor, window facing away from Dotonbori. If you're sensitive to noise, this could be a factor to consider. On the up side, the hotel staff were excellent. They were very friendly and helpful. As we shipped our luggage during our trip in Japan, they assisted us with receiving our luggage prior to check-in and sending our luggage to our next destination. As for cleanliness, my wife and I are particularly sensitive when it comes to hygiene, and while the room was generally clean, she did notice a slight odour near the WC. It wasn't a major issue or deal breaker, but worth mentioning for those similar to us. In summary, Cross Hotel Osaka is a great choice for anyone seeking convenience and great service. However, if you're sensitive to noise and particular about cleanliness, its something to consider. That being said, I'd consider staying here again in the future.

Great location

Great location for shopping and dining.

Excellent location.

Great location next to the famous Dotonbori! It was nice to have the hotel so close from the main attractions for sightseeing and shopping and eating. The staff and the accommodation is great and the room was quite large for the Japanese standard. Only downside is the Main Street traffic noise with some loud go carts and motorcycles at night.

Ideal location if you wanted to be in the middle of action, but it can be noisy at night. Clean accommodation but do not expect luxury. For us the hotel served its purpose,

Great Location to Explore Osaka

Great location on a beautiful street. Shopping very close by.

The hotel itself is a good place to stay and the staff are helpful. Location of the hotel is convenient to lots of great restaurants and shopping but there’s a lot of people and young drunk kids hanging out late and into the early morning. You see the ugly side of Japan if you start your day very early.

Perfect location right in heart of Dotonbori shopping district, close to many train stations, our view of Glico sign was exactly as seen on website. Room was very small by western standards, only a Queen-sized bed with barely enough room to squeeze between wall & bed on one side, only a narrow hanging closet for clothes, no shelves or drawers & no space to leave cases open to access clothes - made a 5nt stay a bit frustrating. Our room unexpectedly came with access to lounge area with unlimited drinks (beer, wine, sake & soft drinks) & snacks (cold meats, cheese, hor d'oeuvres, nuts & Japanese cakes) from 3pm-10pm every day. Breakfast buffet was ok but limited western food - runniest scrambled eggs ever, pre-cooked fried eggs stacked up, rubber sausages & small squares of bacon. You can order an omelette but it doesn’t have anything in it - no cheese even, just scrambled egg cooked in a firm blob. Staff were lovely, would stay here again despite breakfast shortcomings & small room

Amazing breakfast, clean room, very friendly and efficient staff.

Nice hotel in a great shopping district. Staff was very helpful. We especially enjoyed the 3rd floor lounge and the breakfast buffet ~ outstanding

Awesome location, friendly and helpful staff, afternoon evening free snack and drinks area. Breakfast ok, tends to get busy 8-9am, particularly strong for Japanese options but Western not quite as good, includes sausage, bacon, but not to my taste, however egg and toast were good. French toast available and good. You collect bath salts etc in reception and use in the excellent and well equipped en-suite bathroom. Overall will happily stay again, especially because of the location.

Great location, breakfast and late afternoon complimentary drinks and snacks were a nice touch.

Das Zimmer war sehr zweckmässig und hübsch eingerichtet. Das Hotel liegt an guter, aber nachts auch sehr lärmiger Lage (Motorrad-Aufheuler). Absolute Spitze war das Frühstücksbuffet; inmer frisch aufgefüllt, kein Anstehen, und ausserordentlich schmackhaft sowie abwechslungsreich.

Great location, excellent facilities within the hotel, best breakfast buffet I’ve had in Japan. Everything you could possibly need in your room for a great stay.

Excellent hotel when paired with included breakfast buffet and all day lounge acess with food & drinks. Food quality is superb!

Schönes sauberes Hotel, super Frühstücksbuffet

Perfect location right in heart of Dotonbori shopping district, close to many train stations, our view of Glico sign was exactly as seen on website. Room was very small by western standards, only a Queen-sized bed with barely enough room to squeeze between wall & bed on one side, only a narrow hanging closet for clothes, no shelves or drawers & no space to leave cases open to access clothes - made a 5nt stay a bit frustrating. Our room unexpectedly came with access to lounge area with unlimited drinks (beer, wine, sake & soft drinks) & snacks (cold meats, cheese, hor d'oeuvres, nuts & Japanese cakes) from 3pm-10pm every day. Breakfast buffet was ok but limited western food - runniest scrambled eggs ever, pre-cooked fried eggs stacked up, rubber sausages & small squares of bacon. You can order an omelette but it doesn’t have anything in it - no cheese even, just scrambled egg cooked in a firm blob. Staff were lovely, would stay here again despite breakfast shortcomings & small room

This was our 3rd hotel out of 4 during a 2 week stay and was our second stay at a Cross Hotel. The room was clean and very comfortable. The shower was amazing. We had the breakfast package which also included a cocktail and snack option from 3-10pm and we really enjoyed both. We sat in the evening lounge every day and had a tea and snacks and it was such a great way to decompress. The location is essentialy right in the heart of Dotonbori and steps from the Glico sign. It is a very busy area and there's definitely a bit of street noise but we found it to be really minor. If we are comparing it to other hotels stays, the lobby is a bit lacking and uninviting but the rest of the hotel is very lovely. We also wished there was bottled water in the rooms - there is a pitcher that you can self fill at a water station on your floor which a great eco option but not always convenient. All in all a great stay - high marks for comfortable beds, great bathroom and enjoyable breakfast buffet and snack options.