Gran Hotel de Querétaro

Excellent location. Early check in was nice. Staff super friendly. Room was nice. Very walkable location.

Very kind and accommodating staff, and the location is excellent! However, that being said, you should be prepared for some noise due to the area. The hotel is definitely dated and could benefit from renovations. Unfortunately, when I went to take a shower, I discovered black mold covering the bathroom. The staff responded quickly, which I appreciated, but I didn’t feel comfortable staying in the room for health reasons. There were no other rooms available, so I had to leave late Saturday night. Since then, Hotels.com has been trying to contact the property on my behalf, but unfortunately there has been no response to issue the refund I was told they would issue.

Excelente todo

Clean room, very nice, courteous staff.

The pros: The property location is excellent, right in the middle of everything! Our room had the most gorgeous view of the church and square. Convenient valet parking (for a fee), very nice staff. The cons: dirty and raggedy carpets throughout the hotel, a musty smell in the room, - which is probably from the carpet! and very low pressure in the shower. I had to request a luggage rack, as there was nowhere to set our suitcases. The building is absolutely beautiful, but in need of TLC. New carpets or floors are a MUST.