Name: Holiday Inn Express Syracuse Airport by IHG
Address: 5418 South Bay Road, Syracuse, New York, United States of America, Syracuse, New York, US
Price range: $126–$284 per night
Rating: 7.77

What guests think

At Holiday Inn Express Syracuse Airport by IHG, travelers highlight the convenient location near SYR and the helpful airport shuttle, while feedback on cleanliness, room conditions, and breakfast ranges from very positive to dissatisfied depending on renovations and upkeep.

Many guests praise friendly, accommodating front-desk and shuttle staff, though others report slow or unstaffed check-in and miscommunication. Renovations and maintenance are recurring: some rooms are newly updated with comfortable beds, while others suffer from noise, broken fixtures, or HVAC and TV problems. Amenities are mixed—breakfast quality varies, the pool is occasionally closed, and parking is limited with no park-and-fly. Expect a convenient airport stopover with uneven execution.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The free airport shuttle is frequently praised and runs early, but ongoing renovations have affected amenities; the pool is occasionally closed and parking can be tight. Park-and-fly is not offered, and several guests reported towing or extra fees.

Related guest reviews

2

Sarah

Oct 6, 2024

·

Stayed 1 night

The only person working was brand new and told us “just to park” but took our name for shuttle without getting license plate. So our car was towed. When we came back two days later, the same staff member was working and said there was nothing she could do and acted like she knew nothing about it. Absolutely ridiculous and unprofessional.

6

Krista

Dec 3, 2023

·

Stayed 1 night

Property was listed as having airport shuttle but didn’t offer a park and fly option .

10

Betty

Nov 16, 2025

·

Stayed 1 night

Airport shuttle was efficient and right on time. Easy to navigate. Room was spotless. Front desk employees were great to work with. Breakfast was unexpected, as our flight was delayed we were able to enjoy it. Couldn’t ask for anything more at a reasonable price.

10

Helon

Mar 1, 2025

·

Stayed 1 night

Great location and airport shuttle was great.

6

Russell

Jul 7, 2024

·

Stayed 1 night

Property needs to be refreshed. It use to provide free parking and no longer does!

2

Sarah

Oct 6, 2024

·

Stayed 1 night

Stayed Thursday and Saturday nights, with airport shuttle service and when we left we confirmed our car was ok where it was parked as part of lot was corded off for painting. The person behind the desk said it should be fine, but we returned to find our car had been towed. Found out the whole row of cars were towed. 572$ US charge!!!

4

Jessica

Jan 2, 2023

·

Stayed 1 night

We were told the pool was open, checked in, pool was closed. We did end up moving locations to enjoy the pool with our family. No documentation given but promised a refund

10

Jennifer

Aug 8, 2024

·

Stayed 1 night

Such great staff there--helped me with multiply timed check ins. Very clean and convenient. Safe parking lot very well lit. Would definitely stay again!

10

Shauna

Mar 16, 2025

·

Stayed 2 nights

The only thing we didn't like was there wasn't enough parking for hotel guests to park well they stay their whole time at the hotel.. Compared to other guests that stay before their flights and then leave their cars there until they return..

2

Cassie

Mar 17, 2024

·

Stayed 1 night

They forgot to turn water off in the pool so they had to close Donnie was great and went the extra mile for the girls

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Cleanliness

Feedback is inconsistent: some found rooms and areas very clean, while others reported dirty bathrooms, hair in showers, stained carpets, and housekeeping misses.

Related guest reviews

10

Cheryl

Aug 23, 2025

·

Stayed 1 night

Nice clean hotel, and our room was perfect for us. I would stay here again.

10

Irina

Dec 8, 2023

·

My daughter goes to Syracuse University so three times a year I have to go to Syracuse , other hotels in this area are maintained poorly . I was very happy to find this clean hotel . Highly recommend!

4

Katherine

Sep 22, 2023

·

Stayed 1 night

Carpets in halls were dirty, tub had big wad of hair in it. Overall very dirty looking. Took forever for desk to answer phone

10

Cynthia

Aug 19, 2025

·

Stayed 1 night

Very clean

10

Duncan

Dec 29, 2023

·

Stayed 1 night

Bathroom floor was dirty. Looks like it hadn’t been washed in weeks ( various hairs and obvious filth on floor)

2

Darnell

Aug 27, 2023

·

Stayed 1 night

Carpets are dirty, the hotel and rooms smell horrible. We were unable to get our complimentary breakfast after waiting over 30 mintes as they were unable to keep up. At 9 they decided to stop serving food. There was zero coffee, staff never at front desk to assist.

2

Brandi

Jan 10, 2024

·

Stayed 1 night

The good- there were no bedbugs, check in/out was easy, the desk people were polite and kind. The was a sign in the bathroom that said they’d get you toiletries you’d forgotten if you needed, not that we used that but it was a kind gesture! They also had dove shampoo, conditioner and body wash which was much better than the typical hotel things they give you. The not so great but definitely tolerable- people were pretty loud late at night (like 2300-midnight). My partner wanted decaf coffee when we got there at 1700, but the coffee had been sitting there since 0400 as the coffee machine said and it looked gross. Not a huge ordeal, just minor complaints. Scratchy towels, again, not a big deal, but just trying to be as detailed as possible! The ugly-The room was very dirty. There was a bloody fingerprint in the shower (yuck) and a previous persons hair all over the bathroom. The cover over the shower/fan vent thing was missing. The floor wasn’t vacuumed at all either, there was stuff all over it that I could feel crunching under my shoes which grossed me out. There were also crumbs all over the bedside table as well. Perhaps this is what you can expect at a hotel that’s probably used for travel. I mean after all, we got there around 1900 and left at 0500 which I imagine is standard. But as someone who used to do custodial work, I was very disappointed. I don’t expect it to be perfectly clean, but a bloody fingerprint really grossed me out.

6

Jon

Feb 24, 2024

·

Stayed 1 night

Checked in and was assigned a room. Went to the room and it wasn’t cleaned & you could clearly see that. Assigned another after going back down to the front desk, second room was a little bit better but not to the expectations you’d expect. Honestly think they just made the bed. Luckily we travel with disinfectant wipes and did a quick wipe down before we relaxed for the night. Free shut was was to use and definitely convenient.

2

Kristen

Sep 2, 2024

·

Stayed 2 nights

I was appalled at the cleanliness of the bathroom - black and pink mould around the base of the shower, straight up hair and other stuff in the shower (was it even cleaned prior to us coming? I don’t think so), shower handle fell off, water was 6 inches deep in the shower - would not drain. Brought these concerns to the head of the cleaning department and nothing was changed. The continental breakfast was also very poor: out of pancakes, cinnamon buns and orange juice. The poor woman in charge of the dining room was working hard but could not manage the lack of items at the facility. Will not come back.

2

Maria

May 31, 2024

·

Stayed 1 night

This is our 2nd stay in this hotel. We were surprised in the decline in cleanliness. The luggage carts were STILL broken from our last stay in Dec 2023. On this visit, our room (330) was dirty. The toilet did not look freshly sanitized, bathroom floor had shoe prints everywhere, the bath tub had long hairs stuck to the shower wall.

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Rooms

Newly renovated rooms and comfortable beds are noted, but others mention thin walls and airport or hallway noise, plus maintenance issues like faulty HVAC, non‑draining showers, and TV problems.

Related guest reviews

6

Marquis

May 12, 2025

·

Stayed 1 night

We had to switch rooms due to the shower not draining. Breakfast was shut down for awhile and the lady that closed it was a little rude.

6

Jennifer

Jul 21, 2025

·

Stayed 1 night

Front desk was super nice. I requested a new room when I couldn’t get the door bolt to lock and the sink drain was stuck. He readily agreed. Then we discovered there were no more Keurig cups for the in room coffee pot. In other words, staff had a friendly and helpful, but management needs to be more on top of building and guest needs. Shuttle to airport is excellent.

8

Kathleen

Feb 27, 2025

·

Stayed 1 night

The hotel is close to the airport, has a 24/7 shuttle, is clean and the most comfortable beds.

6

Anthony

Jul 14, 2025

·

Stayed 1 night

Everything was fantastic only thing that needs to change are the beds they are way to hard and uncomfortable.

4

Cindy

Jul 8, 2025

·

Stayed 1 night

Room not particularly clean. Microwave not useable. No coffee stocked in the room.

4

Jay

Jan 20, 2025

·

Stayed 1 night

Unfortunately, the issue is the walls are thin in the rooms and my wife was told that going up to the third floor would be quieter and it was not… She did not get much sleep because of noise outside of the room. This is not the management issue… It’s the builders issue with creating a structure that does not allow a person to rest properly.

8

Bethany

Feb 5, 2024

·

Stayed 1 night

It’s convenient for a place to stay if you have an early flight out and don’t want to add drive time to your morning! We had a room that had a ac/heating unit that had been “fixed up” but the thermostat was non existent. It was set at 68 and woke up a couple hours later sweating to death and the room feeling like it was in the mid 80s. Was not prepared to be barbecued but now that I know..I’ll just make sure I turn the heat off before bed lol

8

Jeffery

Oct 26, 2024

·

Stayed 1 night

Great hotel, didn't sleep great with a room right above the front door, sounds like someone was dragging a suitcase around.

6

Daniel

May 27, 2024

·

Stayed 1 night

Air conditioning wasn’t working.

10

Cindi

Aug 30, 2025

·

Stayed 1 night

It was perfect for what we need. Very clean, quiet and breakfast was delicious. Most definitely would stay again

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Service

Staff are often described as friendly, helpful, and accommodating with efficient shuttle coordination. Some guests report slow or unstaffed check-in and occasional rudeness or miscommunication.

Related guest reviews

10

Leslie

Feb 21, 2025

·

Stayed 1 night

This was the perfect place to stay before our flight. Clean and staff are very friendly and accommodating! Anastasia at the front desk was amazing!

6

eric

Aug 3, 2024

·

Stayed 1 night

Front desk unstaffed for 20 to 30 minutes, person in lobby said desk person drove someone to grocery store. Youth team staying at hotel banging on doors and throwing ice on doors, apparently no cameras or security to identify. Got to hotel and they were playing room roulette, moving peoples rooms to accomadate, had given our room away and moving someone else to get our room back.

10

Stephen

Jun 5, 2024

·

Stayed 1 night

Just a quick stay while traveling thru Syracuse. Location was convenient, shuttle was great. Steve at the front desk was courteous and helpful.

10

Betty

Nov 16, 2025

·

Stayed 1 night

Airport shuttle was efficient and right on time. Easy to navigate. Room was spotless. Front desk employees were great to work with. Breakfast was unexpected, as our flight was delayed we were able to enjoy it. Couldn’t ask for anything more at a reasonable price.

4

Ralph

Dec 30, 2023

·

Stayed 1 night

The staff need to be better trained and not leave the check in area for long periods of time.

6

T Douglas

Apr 25, 2025

·

Stayed 1 night

Worse check in experience I have experienced. Waited over an hour as a crowd of people grew in the lobby. My room was not available to check in and I couldn't wait more than 2 hours.

2

Meredith

May 13, 2025

·

Stayed 1 night

I checked in late at night, only to be awoken before 8 am by loud noises. I looked out my window and realized that my room was directly under demolition. When I went outside to look, I saw that the demolition was only in that corner of the hotel and I should have been placed in any other part of the hotel. Front desk and another office staff member couldn't have been less concerned. I have written to the manager and hope to hear back. Pretty sure what they did was illegal.

10

PAUL

May 25, 2025

·

Stayed 1 night

Front desk person was very pleasant and helpful with checking in and setting up a shuttle to the airport for the next day.

10

Jennifer

Aug 8, 2024

·

Stayed 1 night

Such great staff there--helped me with multiply timed check ins. Very clean and convenient. Safe parking lot very well lit. Would definitely stay again!

10

Cayla

Mar 3, 2024

·

Stayed 1 night

Kelly, the manager, was very friendly and accommodating. She switched our rooms so that my daughter's room joined our room. The 4:30 am shuttle was ready and left on time. It was a short, but very pleasant experience.

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Location

Very close to the airport with quick highway access and shuttle, though some found the entrance hard to locate, nearby dining limited, and occasional aircraft noise.

Related guest reviews

6

Helen

Aug 18, 2025

·

Stayed 2 nights

the property was very difficult to find. We drove past it twice before we saw the sign

10

Busisiwe

Jan 11, 2023

·

Stayed 1 night

Very friendly and welcoming front desk staff. 24 hours shuttle service is convenient. Easy parking and very quiet.

10

Keith

Jul 15, 2025

·

Stayed 1 night

It was close to airport

8

Bethany

Oct 6, 2024

·

Stayed 1 night

Convenient for airport travel, tricky to find entrance, gas stations and restaurants not readily accessible. Otherwise clean and safe.

8

David

Jan 28, 2024

·

Stayed 1 night

Very convenient hotel for the airport. Clean and comfortable room however it was very loud. Seemed like there were parties on the floor.

8

Robert

Sep 14, 2024

·

Stayed 1 night

It was very close to the airport, and then close to the highways

8

Michael

Aug 13, 2024

·

Stayed 1 night

Its proximity to the airport

10

Lee Anne

Sep 29, 2025

·

Stayed 4 nights

Close to the airport and a short drive to downtown Syracuse. All in all a great stay.

10

paula

Sep 23, 2025

·

Stayed 1 night

Great except for air traffic noise

8

Grace

Jul 27, 2024

·

Stayed 1 night

Very clean and convenient hotel with shuttle to Syracuse to airport!

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Dining

Breakfast receives many compliments for being hot and handy, but consistency varies with items running out, lukewarm food, and equipment issues like a broken pancake machine.

Related guest reviews

10

Sheirrell

May 18, 2025

·

Stayed 1 night

Property was beautiful staff was so nice and breakfast was absolutely awesome so many choices .

10

Richard

May 28, 2025

·

Stayed 2 nights

The hotel was having a new roof put on and it looks like they have been investing money into the hotel. I stayed for two nights and would recommend it to others. The breakfast was a nice way to get the day started.

8

Bruce

Aug 2, 2025

·

Stayed 1 night

This was a clean property with a spacious room. The breakfast was not good though.

10

Gregory

Sep 3, 2025

·

Stayed 1 night

A hot breakfast is always good. A better verity would be nice

8

Sandra

Apr 26, 2024

·

Stayed 1 night

Check in took forever. The hot food at the breakfast buffet was at best lukewarm.

6

ANTHONY

Oct 27, 2024

·

Stayed 2 nights

Breakfast was bad. Some cleanliness needed in areas and corners. Expected more for the price paid

8

Francesca

Nov 6, 2023

·

Stayed 2 nights

The hotel is currently under renovation and the hallway was a mess, filled with building materials and the carpet was filthy; however our room was clean and refurbished. Beds and pillows were comfortable. The breakfast was just fair. The staff was very helpful. I think once they get the renovation completed it will be more enjoyable. I wish the breakfast was better - they had a pancake machine but it was broken. Scrambled eggs had no taste. I would stay again.

8

Valerie

Dec 31, 2023

·

Stayed 4 nights

The hotel is bright, clean, and newly renovated. However there were a few minor issues with the room due to ongoing renovations (door was very hard to open). We really enjoyed the breakfast last time but this trip it was poor (pancake machine broken, several items unavailable including butter for toast, and “bacon” was a very strange paste-like offering). Overall still good value for the money.

10

William

Oct 30, 2023

·

Stayed 1 night

We stayed one night after a long day of traveling. We arrived at the airport after midnight. We made a simple phone call after picking up our baggage, and the driver came to pick us up and transport us to the hotel. Very friendly and efficient service. The hotel rooms are newly renovated and of excellent quality, Clean and bright with modern fixtures in the bathroom. Breakfast was very good. Overall a very comfortable stay.

10

Patricia

Nov 9, 2025

·

Stayed 1 night

Didn’t use shuttle. Great breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$128
February	$137
March	$153
April	$165
May	$169
June	$164
July	$173
August	$192
September	$166
October	$179
November	$138
December	$130

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $149	16 $149	17	18 $187	19 $176
20 $137	21 $130	22 $162	23 $171	24 $175	25 $243	26 $236
27 $167	28 $154	29 $166	30 $166

Su	Mo	Tu	We	Th	Fr	Sa
				1 $166	2 $209	3 $200
4 $161	5 $147	6 $158	7 $166	8 $162	9 $254	10 $274
11 $185	12 $129	13 $137	14 $137	15 $167	16	17
18 $163	19 $133	20 $137	21 $150	22 $155	23 $210	24 $191
25 $137	26 $126	27 $133	28 $133	29 $133	30	31 $284

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Suite, 1 King Bed with Sofa Bed, Accessible (Comm, Mobility, Accessible Tub)

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Syracuse Airport by IHG

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