Four Points by Sheraton Peoria

The coffee maker was broken in the room. The parking garage is falling apart and dangerous

Our stay was a excellent stay and we will be back.

We used the parking deck because there was an event going on at the pull up at front door was packed. The garage was a disaster, the ground was in crumbles, falling apart. You couldn’t get out of your car without falling. Suitcases were getting stuck in the huge holes in the concrete and rocks all over. We made it to the elevators after walking around because nothing was clearly marked to know where to go. Then the elevators didn’t work. So we had an infant in a stroller suitcases, bags, pac and play that we had to haul down the ramps with on coming traffic because that was the only down with a stroller and all of our stuff. It was totally unsafe for our family and our baby. Espcailly with how bad the ground was we were tripping and falling or had to pick up the stroller at one point because of how big the hole was in the ground. This was unsafe and very scary. Then went to check in and they gave us a hard time because we booked through a 3rd party they kept saying and not through a website ?? And had to change the taxes. And I said no the whole entire weekend is paid in full so your not charging anything different. We had to wait 10 trips to finally be able to get on the elevator to get to our room everything kept cutting in front of us and the stroller. Being very rude with this bunch group of kids. All weekend we dealt with them. But they were had no control. They took over the hotel for an event going on. The staff was in staffed. There is so much more….

It was great. Clean room. Nice ataff

Parking ramp had low ceilings, very dark at night, water dripping from ceilings and puddles on the floors of the ramp - it felt unsafe, especially since we arrived after dark. We ended up parking on the street because of the ramp conditions. A picture was missing in our bathroom, there were just picture hangers on the wall above the toilet. Washcloths looked dirty and there was no body wash in the shower dispenser. The heating/cooling window unit was very loud. We paid $530 for two nights and felt this was incredibly overpriced. Breakfast was not included and advertised as $15/person but the total for two of us with fees was over $39. Also, we were put in “the West tower” so our room was not in the nicer main area. We were next door to the roof access and the big HVAC units were just outside our window. The low ceiling in our room made it feel like we were in a basement. The staff was friendly. The location was nice. Will not be staying here again.