Name: Sunday London Staines-upon-Thames Heathrow T5
Address: Thames Street, Staines Town Centre, Staines, Spelthorne District, England, United Kingdom, Staines, Surrey, GB
Price range: $69–$345 per night
Rating: 7.9

What guests think

At Sunday London Staines-upon-Thames Heathrow T5, travellers praise the friendly staff, riverfront setting, and comfortable beds, while noting dated areas, occasional noise from trains and planes, and access challenges with many stairs and no lift.

Cleanliness and maintenance feel mixed, with recurring reports of mould, damp smells, and problems with hot water, showers, and heating. Breakfast and riverside dining draw frequent praise, though some mention machine-made hot drinks, occasional limited options, and payment confusion with the bar. The location is convenient for Heathrow and Staines town centre, with lovely Thames views but potential noise depending on room. Expect a budget-friendly stay in a great spot, with trade-offs in age and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Riverside terrace/bar and on-site parking are appreciated, but access is challenging with many stairs and no lift. Recurring issues include paid parking and frequent hot-water/plumbing problems; some areas feel tired.

Related guest reviews

10

Frank

Oct 7, 2025

·

Stayed 1 night

The staff were all great with us our room was top class you could sit in the beer garden by the Thames and the shops were just a short walk away

4

Alexander L

Jun 26, 2025

·

Stayed 1 night

Shocked to find out there was no hot water in the showers only when we went to shower. Asked reception staff and they told us their water boiler had been broken for a while. The minifridge also doesn’t work in all rooms. Although the staff were understanding and accommodating and let us shower in another room, it was extremely frustrating that we weren’t told this at check in. They also said they had no rooms to switch us into. We got a family room with the sofa bed and there was no duvet for the sofa bed either. Overall, an extremely disappointing stay even if the staff were kind.

10

Cynthia

Sep 14, 2025

·

Stayed 1 night

This is a hotel in a beautiful setting on the Thames with a great outdoor cafe. The staff are amazing and each person we met went above and beyond. It's worth the stay for sure. You must be ready for lots of stairs as there is no lift. Also, the hotel is called around 3 different names depending on who you ask, so that can be confusing. Regardless, the staff and setting make this hotel a must visit.

2

James

Jan 15, 2026

·

Stayed 1 night

There was no hot water and no shower.

8

Miguel

Sep 10, 2025

·

Stayed 3 nights

Plus: Thames river view, pub by the riverside, near town, close to LHR airport. Minus: no lift, no AC though not needed in Sept.

10

david

Aug 18, 2024

·

Stayed 2 nights

Very good state of decoration in public areas and in the bedroom. Friendly staff, comfortable lounges and bar and peaceful terrace overlooking the River Thames. Good wifi, bed a super king size, large TV, probably 45". Bathroom had a bath and shower combination. Very good buffet breakfast including mixed fruit. The original hotel facia is attractive, pity about the large metal container in the adjacent car park. Great for walks along the river and the shops and market.

6

Mark

Oct 17, 2025

·

Stayed 1 night

The hotel name and it's entrance isn't well identifiable. The local trains cross regularly over the Thames River just outside the hotel making it quite noisy at night if you're trying to sleep. There were also a lot of stairs to climb and a maze of turns (it appears this is due to combining two buildings via a connecting hallway) that required climbing stairs up to get to the second floor, then climbing back down another half-dozen steps to access your room second floor room. For mid October, the room was cold and never warmed up. It was also necessary to ask for a "second" bath towel at the front desk for a room booked for two individuals.

8

Carlos

Oct 21, 2025

·

Stayed 1 night

Not one was in the bar and they charge me £10 for parking

8

Wayne

May 22, 2025

·

Stayed 1 night

Hotel fine but Parking limited and be mineful of eagle eye system as even though paid for parking charged me on leaving and return which had to appeal to get removed

8

Martin

Jul 6, 2025

·

Stayed 2 nights

When i arrived from walking from the station. The receptionist advised my room was on 2nd fllof and no lift. I was quite out of breath so she kindly gave me upgrade to ground floor room with doors opening and i could view the river. The hotel bedrooms could do with a face lift to modernise them. Also, i was on the toilet and noticed a creepy crawley on the floor so removed it to utside. Otherwise a very nice stay with breakfast.

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Cleanliness

Cleanliness and upkeep are inconsistent: several guests found rooms and public areas clean, while others reported mould or damp smells, pests, and bathroom maintenance issues. Standards vary by room and area.

Related guest reviews

4

Gale

Sep 29, 2025

·

Stayed 4 nights

Bathroom in need of updates and repairs . No one at reception. Dining, breakfast, bar all operated by others than hotel, however we’re told to go tell front reception desk to pay…no one at reception. Also, since we expected the bar to notify hotel of amount, we were woken by person from bar who said we had to go pay at reception. Nice location on river but needs repairs. Room had strong smell of mold. Dirty linens were piled most of the day in hallways.

2

Monesh Kumar

Aug 16, 2025

·

Stayed 1 night

I could hear everyone walking outside and room smell molded. They had a breakfast option but not for kids.

8

Nigel

Dec 15, 2025

·

Stayed 6 nights

Spotless rooms, Great breakfast choices, very Professional staff and an awesome view of the Thames river from the dining room.

8

Sally

Feb 26, 2025

·

Stayed 3 nights

Some of the reviews weren't great for this hotel so we were pleasantly surprised. The staff were friendly and helpful. The room was clean and comfortable. Good mid range hotel

10

Graham

Sep 23, 2024

·

Stayed 1 night

Great location, spotless rooms and a great breakfast

6

Greta

Jul 18, 2025

·

Stayed 1 night

Overall, the stay was okay for a short overnight stop. The check-in and check-out process was quick and easy, and the staff were friendly and helpful with directions to Heathrow! However, there were a few issues, but can’t complain for the price. My room was right next to the road, so there was quite a bit of noise from outside, and I could also hear people in the corridor and above, especially when they were walking, as the floorboards creaked constantly. I noticed a few ants in both the bathroom and bedroom, a hair in one of the cups, and a few on the pillows, along with some marks on the bedsheets. Despite these issues, it served its purpose as a convenient overnight stay near Heathrow - just needs a bit more attention when it comes to cleanliness.

8

Leesa

Oct 5, 2025

·

Stayed 1 night

All-in-all, a pleasant stay. The staff were all polite & friendly. The hotel felt safe & was in a lovely riverside location. The room was a bit old & worn (drawer fronts coming off when opened) but the place was clean & tidy, with a nice powerful shower!

4

Mark

Dec 11, 2025

·

Stayed 5 nights

The room was somewhat neglected. Clean enough but the was evidence of black mold around the windows and bathroom. Staff was attentive.

8

Work

Apr 19, 2025

·

Stayed 2 nights

It was a good clean room and a nice hotel all round the only issue was that the room bathroom door wouldn’t lock so my child could walk in on me luckily that didn’t happen

2

Petar

Jun 26, 2025

·

Stayed 1 night

Room was dirty. Refrigerator wasn’t there, although hole for it and outlet was. Only one sheet on the mattress and none for the comforter. Bathroom ent fan non functional. Bedside light initially non functional and had to be replaced. No mention in literature that there was no elevator. Our room (77) was up steep stairs and also halfway down another staircase to access. I would say however, the breakfast was good. I would not return to this place, and I NEVER usually make a complaint like this. Thank goodness it was only for one night. This hotel is old, nothing wrong with that but the rooms really need tlc. Thank you.. Pete Miljkovic

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Rooms

Beds are generally comfortable, with some spacious, river-view rooms and occasional balconies. Decor feels dated in places, temperature control can be difficult due to limited or no air conditioning/heating, and noise from trains, planes, or the road affects some rooms.

Related guest reviews

6

Andrew

Jan 28, 2025

·

Stayed 1 night

The property was ok but needs a renovation which I believe is underway. It was a chilly night and if you opened the curtains the cold wind blew through a gap in the doors. The room looked dated as did the bathroom. Hot water took an age to come through and getting a balance on the shower tap between scolding hot and freezing cold needed the steady hand of a brain surgeon to get it just right(which I couldn’t get). The bar/restaurant area had basic tables and chairs and felt sterile. The main restaurant was closed , I believe for renovations, and this may be better once it is reopened. Noise from the nearby train line and planes taking off from Heathrow did disturb but hopefully, if renovated, double glazing will cure this and the cold draft. It is not a terrible hotel and the staff were friendly. The bed was comfortable and the room was clean. Parking was convenient and there is a ten pound overnight charge which is ok for parking that is lit and covered by CCTV. It is convenient for Heathrow as it is only one junction down. If you want luxury, pay the extra and stay at a Heathrow airport hotel. If you want to save a bit of money, this is probably a good option. Hopefully, a good renovation will improve the quality of the rooms.

6

Aimee

Oct 12, 2025

·

Stayed 1 night

My husband and I were staying for one night, we checked in at around 4pm, no one was the desk when we arrived and the receptionist didn't really greet us. Just took our name and then gave us our room number and the code to get into the room. She didn't mention checkout times or anything. The room was clean, but sparse, we had a little balcony which was a nice surprise. We had asked for a double bed and it was two twins pushed together, it was more room so that was nice. The downside for this came at nearly 1am when the fire alarm went off. We went outside with the rest of the guests but there was no one from the hotel staff to tell us where to go or what was going on. It was only about 5-10 minutes we were outside, and it turned out to be a false alarm, but no one from the staff told us, it was other guests. In the morning, there was no mention of this at reception when we checked out, no apology or explanation. To add to that, myself and my husband had terrible night sleep, there was no air conditioning in the room and it got really hot. When we opened the balcony to get some air, the sound from the VERY nearby trains woke us up consistently so we ended up having to close those and just sweat it out a bit. I wouldn't recommend staying here if you are looking for a relaxing or quiet hotel, I wouldn't be staying here again.

10

BRYN

Jul 9, 2025

·

Stayed 1 night

Really spacious room89 Air conditioning in room which wasn’t mentioned in description so a bonus Loved it shame we had to leave early for a flight

6

Jonathan

Sep 22, 2025

·

Stayed 5 nights

Decent value, you get what you pay for so don't expect luxury. Hotel is in a fantastic location though right beside Staines town centre. The staff were very friendly and pleasant!! The rooms use pin numbers not key cards which I thought was a nice touch. Definitely needs updating though, no A/C, no USB charging ports, and the bathroom in my room had what looked like a bit of mold on the ceiling of the shower.

8

John

Dec 15, 2024

·

Stayed 1 night

Excellent value for money. Comfortable bed and pillows. Good position on the river bank and an easy walk into the town centre if you need to.

10

Kathy

Mar 30, 2025

·

Stayed 1 night

The river view balcony was amazing

6

Mark

Oct 17, 2025

·

Stayed 1 night

The hotel name and it's entrance isn't well identifiable. The local trains cross regularly over the Thames River just outside the hotel making it quite noisy at night if you're trying to sleep. There were also a lot of stairs to climb and a maze of turns (it appears this is due to combining two buildings via a connecting hallway) that required climbing stairs up to get to the second floor, then climbing back down another half-dozen steps to access your room second floor room. For mid October, the room was cold and never warmed up. It was also necessary to ask for a "second" bath towel at the front desk for a room booked for two individuals.

4

Craig

Aug 10, 2024

·

Stayed 3 nights

On the face of it the hotel was very nice with nice rooms, some rough edges, but was clean, good wifi, comfy beds and a riverside location. For me it was ruined by being mis-sold on Hotels.com. The site said fans in the room - not in mine and also double glazed and sound proofed - defo not mine. the noise from the planes and trains was unbearable Had my room been double glazed and had a fan, I wouldnt have had to have the window open all night to cool the room and wouldnt have been disturbed by the noise. Also this site says "sound proofed" some may be but many are not so I regarded this as mis-selling and runied the experience here as its very noisy. If you do stay here, make sure the room is sound proofed and/or has a fan in warmer weather Sadly circumstances beyond the control of the hotel spoilt this trip.

10

Samual

Dec 17, 2025

·

Stayed 1 night

Nice room comfy bed great view

10

Stephanie

Dec 17, 2025

·

Stayed 1 night

Convenient location spacious rooms

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Service

Service is frequently praised as friendly, helpful, and professional, with several guests highlighting standout team members at reception and in breakfast/bar. A few mention lapses at reception or poor communication during issues.

Related guest reviews

6

Aimee

Oct 12, 2025

·

Stayed 1 night

My husband and I were staying for one night, we checked in at around 4pm, no one was the desk when we arrived and the receptionist didn't really greet us. Just took our name and then gave us our room number and the code to get into the room. She didn't mention checkout times or anything. The room was clean, but sparse, we had a little balcony which was a nice surprise. We had asked for a double bed and it was two twins pushed together, it was more room so that was nice. The downside for this came at nearly 1am when the fire alarm went off. We went outside with the rest of the guests but there was no one from the hotel staff to tell us where to go or what was going on. It was only about 5-10 minutes we were outside, and it turned out to be a false alarm, but no one from the staff told us, it was other guests. In the morning, there was no mention of this at reception when we checked out, no apology or explanation. To add to that, myself and my husband had terrible night sleep, there was no air conditioning in the room and it got really hot. When we opened the balcony to get some air, the sound from the VERY nearby trains woke us up consistently so we ended up having to close those and just sweat it out a bit. I wouldn't recommend staying here if you are looking for a relaxing or quiet hotel, I wouldn't be staying here again.

4

Gale

Sep 29, 2025

·

Stayed 4 nights

Bathroom in need of updates and repairs . No one at reception. Dining, breakfast, bar all operated by others than hotel, however we’re told to go tell front reception desk to pay…no one at reception. Also, since we expected the bar to notify hotel of amount, we were woken by person from bar who said we had to go pay at reception. Nice location on river but needs repairs. Room had strong smell of mold. Dirty linens were piled most of the day in hallways.

10

guido

Oct 6, 2025

·

Stayed 1 night

First time in months that I find so great staff in a hotel. Not even 5 star hotels around London had better staff. Receptionist Ana was the best receptionist I’ve even seen in my life. I will definitely comeback in the futures

10

Annette

Jun 15, 2025

·

Stayed 6 nights

I loved it here! You couldn’t ask for nicer people. Helpful, personable, and friendly staff. The beds I am going to miss, best beds ever! I loved my stay. Close to the bus station and train station. I walked to both every day I was there. Anything I needed, even when it was out of the realm of their service, they helped me with. Brilliant staff!

10

Aleen

Jan 4, 2026

·

Stayed 1 night

had a wonderful stay overall. The room was clean, comfortable, and well maintained. What truly made the experience special was the staff, especially Widnel. He was genuinely kind, professional, and always smiling. He went above and beyond to make sure everything was perfect and made us feel very welcome from the first moment. His positive attitude and attention to detail really stood out. Thank you, Widnel, for such a lovely experience you truly made our stay memorable. 🌟

8

Phil

Sep 27, 2024

·

Stayed 1 night

A nice hotel on the river. Well kept to a high standard and friendly, helpful staff

10

Tina

May 7, 2025

·

Stayed 3 nights

The staff were extremely hospitable. And could not do enough to be helpful, polite and positive. I will definitely go back.

10

Inese

Jan 10, 2025

·

Stayed 1 night

When I stayed first time I was pleasantly surprised when I walked into the room. It was a good-sized room with a balcony. The bed was very comfortable. I had a great night's sleep. The second time was just as good as the first, and it exceeded all of my expectations.Hotel staff is exceptional⭐️⭐️⭐️⭐️⭐️I really liked the hotel, staff were fantastic and the location was really good. ⭐️⭐️⭐️⭐️⭐️ I would highly recommend this hotel and definitely stay there again ⭐️⭐️⭐️⭐️⭐️

10

francine

Apr 14, 2025

·

Stayed 1 night

The receptionist was extremely pleasant and helpful. I had a very nice room and drink on the terrace watching the sun go down.

10

Alex

Jul 14, 2024

·

Stayed 1 night

The concierge- Anna, was exceptionally professional, frequently, and helpful. We requested a room change and she dealt with it immediately- with a smile. She made out stay perfectly enjoyable.

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Location

Riverside setting by the Thames with easy access to Staines town centre, transport links, and Heathrow; many mention pleasant river views and walks. Some rooms are affected by noise from nearby trains, planes, or the road.

Related guest reviews

10

Rosiclelia

Dec 1, 2025

·

Stayed 1 night

Great little hotel off a busy street but faces the Thames river so beautiful view for breakfast. Easy access to the airport, Uber arrived in 3 minutes. Stayed overnight for long layover.

10

Stacy

Oct 2, 2025

·

Stayed 1 night

The Sunday roast was amazing. The river-view room is worth it. The parking was convenient, and we walked down the river path which was lovely. Easy to get to for those traveling from Heathrow airport. I would absolutely stay here again and recommend it to others.

8

Elizabeth

Sep 15, 2025

·

Stayed 1 night

Quiet room, I heard no traffic noise from the large road outside. Centrally located. It is close to a good shopping centre if you are looking for food.

8

johan

Sep 28, 2025

·

Stayed 1 night

Close to airport. Riverside location. Friendly staff. The reastaurant was good.

10

Stephen

Jul 19, 2025

·

Stayed 1 night

Such good value for money given its location near Heathrow. Sitting on the banks of the Thames, it’s well worth a stay before flying.

8

John

Dec 15, 2024

·

Stayed 1 night

Excellent value for money. Comfortable bed and pillows. Good position on the river bank and an easy walk into the town centre if you need to.

10

christine

Sep 30, 2025

·

Stayed 2 nights

Love this place on the Thames very friendly staff and a wonderful buffet breakfast. Walking distance from shops and local pubs. A must visit if you are going to London Staines.

4

Craig

Aug 10, 2024

·

Stayed 3 nights

On the face of it the hotel was very nice with nice rooms, some rough edges, but was clean, good wifi, comfy beds and a riverside location. For me it was ruined by being mis-sold on Hotels.com. The site said fans in the room - not in mine and also double glazed and sound proofed - defo not mine. the noise from the planes and trains was unbearable Had my room been double glazed and had a fan, I wouldnt have had to have the window open all night to cool the room and wouldnt have been disturbed by the noise. Also this site says "sound proofed" some may be but many are not so I regarded this as mis-selling and runied the experience here as its very noisy. If you do stay here, make sure the room is sound proofed and/or has a fan in warmer weather Sadly circumstances beyond the control of the hotel spoilt this trip.

10

Songshan

Sep 17, 2025

·

Stayed 1 night

Friendly staff and great location right next to bus station

10

Kerry

Sep 15, 2025

·

Stayed 1 night

Nice setting by river. Walking distance from shops and restaurants

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Dining

Breakfast and riverside meals receive frequent praise for quality and variety, with pleasant Thames views. Some guests reported drawbacks such as machine-made hot drinks, occasional limited availability or closures, and payment confusion between bar/restaurant and reception.

Related guest reviews

10

Jane

Jan 11, 2026

·

Stayed 1 night

The breakfast menu was full of choice. The cooked breakfast was nicely cooked. However the tea and coffee was from a machine and the water was not hot enough. The waitress , however boiled a kettle and made a lovely fresh one.

10

Stacy

Oct 2, 2025

·

Stayed 1 night

The Sunday roast was amazing. The river-view room is worth it. The parking was convenient, and we walked down the river path which was lovely. Easy to get to for those traveling from Heathrow airport. I would absolutely stay here again and recommend it to others.

4

Gale

Sep 29, 2025

·

Stayed 4 nights

Bathroom in need of updates and repairs . No one at reception. Dining, breakfast, bar all operated by others than hotel, however we’re told to go tell front reception desk to pay…no one at reception. Also, since we expected the bar to notify hotel of amount, we were woken by person from bar who said we had to go pay at reception. Nice location on river but needs repairs. Room had strong smell of mold. Dirty linens were piled most of the day in hallways.

8

Stephen

Aug 11, 2024

·

Stayed 1 night

breakfast could be better for the price, There is room for improvement, but overall the hotel was good for the price!

8

Nigel

Dec 15, 2025

·

Stayed 6 nights

Spotless rooms, Great breakfast choices, very Professional staff and an awesome view of the Thames river from the dining room.

6

Matthew

Dec 8, 2025

·

Stayed 1 night

It is not a stunner but it's in a good spot. It was good value and bed was comfy which was great. No food on offer at 8.30pm but places nearby so no big deal.

8

Deborah

Aug 28, 2025

·

Stayed 5 nights

The adjacent restaurant had very good food. The service was very good. The beds were comfortable.The view on the patio overlooking the Thames was wonderful. I will come back again.

10

christine

Sep 30, 2025

·

Stayed 2 nights

Love this place on the Thames very friendly staff and a wonderful buffet breakfast. Walking distance from shops and local pubs. A must visit if you are going to London Staines.

8

Matthew

Nov 11, 2024

·

Stayed 1 night

Easy check in, comfortable and clean. The only negative was the breakfast which was terrible! For £17.50 per head I expect a little bit better.

8

Leonard

Aug 3, 2025

·

Stayed 1 night

Bathroom was terrible. Hard time adjusting water temperature. Water leaked everywhere when taking a shower. On the reverse side the breakfast was excellant.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $76	5 $81
6 $72	7 $73	8 $156	9 $108	10 $77	11 $73	12 $101
13 $95	14 $132	15 $281	16 $345	17	18 $152	19 $165
20 $231	21 $145	22	23 $132	24 $108	25 $112	26 $197
27 $90	28 $89	29 $89	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $100	2 $93	3 $102
4 $78	5 $100	6 $116	7 $132	8 $204	9 $83	10 $86
11 $71	12 $82	13 $205	14 $132	15 $113	16 $76	17 $88
18 $72	19 $80	20 $132	21 $141	22 $163	23 $89	24 $115
25 $69	26 $80	27 $194	28 $97	29 $80	30 $72	31 $83

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About this property

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What guests think

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