Sunday London Staines-upon-Thames Heathrow T5

The hotel was very clean and staff were so professional and caring.

Didnt have breakfast, and needed to ask the staff to change the bedsheets twice before it eventually got changed, u was there for 5 nights

Lets get the good things out of the way. Firstly, the beds were lovely and comfy and we slept well in them, the night was peaceful with no noise from other rooms, the gentleman on reception very swiftly sorted out an issue that we had with the room which I will get to shortly, we loved the amenities in the room (kettle, hair dryer, fridge, iron and ironing board, great TV and lots of lighting options with lamps etc). Also a view of the river. However, we booked a family room for 2 adults and one child, so three people and when we got to the room, it was only set up for two so I call down to reception to sort the issue out. The phone was not answered so I had to go downstairs and find the receptionist who swiftly sorted the problem. The room on first impressions looked clean but on closer inspection we found a fair amount of rubbish had been left by previous guests which I think was easily visible (toy packaging sticking out from under one bed and McDonald's sauce packet and bottle lid under the other) and some sweet wrappers on the floor near the bed, the desk was wobbly and will fall apart when being leant on, there didn't seem to be any central heating and there was a questionable portable heater, the shower head in the bathroom was dirty/rusty and the taps needed better cleaning. I feel that a bit more attention to detail is needed and this hotel would be a 10/10 but at the moment I would rate it a 6. Also checkout is at 11.30 not 12pm which i feel is normal for a hotel

No free parking cost an additional £30 for 3 days should have been told in booking poor

Breakfast was nice lovely receptionists and at staff great views relaxing and quiet peaceful place some very noisy guests which isn’t great when u need to get up at 3am but not hotels fault Cleaners ignored requests sadly for more toilet roll and to clean room twice instead of once in 5 days stay