What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee, approximately EUR 12 for adults and EUR 6 for children.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Where is the property located in relation to key landmarks?

The property is located in the heart of Ponta Delgada, within a 15-minute walk of Ponta Delgada Harbour and Marina. It is 0.2 mi from Mercado da Graça and Igreja Matriz de São Sebastião.

What are the policies for guests staying with children?

Children are allowed at the property, and children under 13 years of age do not incur the city tax.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of EUR 15 per day, and rollaway beds are available for a fee of EUR 30 per day. Advance request or confirmation is required for both.

Neat Hotel Avenida in Ponta Delgada

Average nightly price at Neat Hotel Avenida by month, last 12 months (USD)
Month	Average price
January	US$59
February	US$59
March	US$455
April	US$99
May	US$397
June	US$344
July	US$170
August	US$266
September	US$293
October	US$99
November	US$67
December	US$62

What guests think

Across recent reviews, Neat Hotel Avenida is praised for its walkable, central location near the marina, shops, and restaurants, and for consistently warm, helpful front-desk staff who assist with tours, recommendations, and travel hiccups.

Rooms are generally comfortable and sometimes spacious, though several guests mention street noise, dated elements, and a lack of in-room basics like a fridge or kettle. Cleanliness is often praised, but some report musty odors from carpets, occasional maintenance issues, and rare pests. Facilities feel basic, with no on-site parking and a simple gym; breakfast is available for a fee and feedback ranges from great to not worth the price. Expect a good-value base with standout service and simple amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

No on-site parking; guests use nearby street or marina garages, sometimes free but often paid. The gym is basic; overall amenities are minimal.

Related guest reviews

8

himanso

5 Jun 2025

·

Stayed 4 nights

Except for the night receptionist at check-in, everything else was fine. Its very convenient location, nothing fancy, but clean hotel. Parked on the street as street parking is free from 7 pm to 8 am. Their is a covered partking lot very close.

8

Megan

9 Sept 2023

·

Stayed 5 nights

No complaints. Good location. No parking.

8

Bianca

21 Sept 2025

·

Stayed 3 nights

would return! Location was super convenient (supermarket around the corner and close to tons of restaurants, parking in the paid lot 1 block up or if you can find a spot 10 min walk away for free); rooms were big as advertised, bathrooms getting a bit old but oh well, desk reps were nice and helpful. appreciated the 'wrinkle room' to iron as we were here for a wedding. gym space had cardio machines but no weights.

4

Terry

1 Sept 2024

·

Stayed 1 night

No toiletries, no coffee or tea maker, hair dryer did not work properly. Neighborhood was on a corner where beggars approach you every time you walk out side for money. Gym was poorly maintained, and hot. Lighting in all rooms very poor. Breakfast not included, no view, and for over 200.00 euros a night, this is criminal. We would not have ever chosen this hotel, but SATA airlines cancelled multiple flights and we were stuck. They also refused to print a receipt for my stay, and I needed that for insurance. AVOID

8

Alan

24 Jul 2024

·

Stayed 4 nights

Nice hotel for the price, Breakfast was not included but many options just outside in the town. No parking for my rental car so I paid about 14 Euros per day at the underground just up the road. Bed was small.

10

MANUEL DA COSTA

16 Jun 2025

·

Stayed 4 nights

Hotel was in great location near the marina and food and shops. Staff were very pleasant and room was clean and comfortable. The only thing to be aware, if you rent a car, they don’t have parking so you need to park on the streets or underground in the marina which can be costly.

10

Jai

26 Nov 2025

·

Stayed 6 nights

Had a great time. Hotel staff super friendly & helpful, there isn’t parking however the hotel staff can show u two free parking sites less than a 10 min walk from hotel.

4

Megan

23 Apr 2025

·

Stayed 3 nights

Not on to complain about hotels, as i have to stay in alot but this one was below the standard.. Check in was very rude and slow. The parking is blocks away and always full so be prepare to pay for parking. The front desk We had issues unloading the car, taxis honking and no luggage's cart, a d was told to move the car. The area is busy and very hard to drive around. The room was hot and smelly.the fans where not working and the qindows dont stay open. The beds where uncomfortable lumpy and old. The pillows are hard. Very noisy hallways and outside with the windows closed. I know this sounds like alot, but we where really looking forwars to staying down by the pier. No breakfast, no coffee in the room you have to upgrade to supirior.

10

Frank

9 Oct 2025

·

Stayed 10 nights

Fitness sehr schlicht.

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6

Suzanne

1 Aug 2025

·

Stayed 4 nights

If renting a car, there is no parking for this hotel. Very basic hotel. Not a welcoming reception area with water and snacks for guests. Area behind the hotel has lots of restaurants and bars but it makes it noisy at night, particularly Fridays-Sundays.

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Cleanliness

Most guests find the hotel and rooms clean, but there are recurring reports of musty carpet odors and occasional maintenance or cleanliness lapses.

Related guest reviews

10

Amanda

10 Sept 2025

·

Stayed 1 night

Clean sleek and convenient location

8

Fatima

3 Aug 2025

·

Stayed 1 night

Excellent service and staff, clean facilities.

4

Mimi

25 Jul 2023

·

Stayed 1 night

Don’t stay here! No fridge or tea kettle, and cockroaches. Yes, running around the room. Disgusting, especially for the cost!

6

Dakla

7 Mar 2025

·

Stayed 5 nights

My room had a moldy smell, so we had to keep the window open every day. Even on days we forgot, our cleaning lady opened it for us. If you’re a light sleeper, this could be a problem because you can hear people screaming both outside and inside the hotel!

6

Tamara

23 Oct 2025

·

Stayed 3 nights

Rooms are reasonably clean, but the bed and pillows are very, very uncomfortable! There’s no AC in the common areas, and because of the high humidity there is noticeable smell of mold coming from the carpeted hallways. If they get rid of that ugly, green carpet the whole hotel will look (and smell) differently. The breakfast is really basic — for the price they charge, there should be more options. The location is good, though — close to the marina, stores, and restaurants, with a taxi station right in front of the building. There’s also a very good ironing room (1st floor) with a quality iron and ironing board. Yes, it’s a bit annoying to go from the 5th floor all the way down to the 1st to iron one blouse, but that’s manageable for a few days. Overall, you can expect a basic hotel — nothing extraordinary.

10

Sarah

27 Sept 2025

·

Stayed 4 nights

Room was clean and comfortable. Hotel is in a perfect location

6

Alison

13 Sept 2024

·

Stayed 1 night

Room was average. Bed wasn’t soft, my shower was stained brown. It was fine for a one night stay. Would not go back.

10

Linda

8 Jul 2025

·

Stayed 1 night

Downtown hotel within walking distance to restaurants and shopping. Clean, neat comfortable rooms. Reasonable distant to airport.

10

Emmanuel

8 Feb 2025

·

Stayed 1 night

Clean and quiet rooms. Very friendly staff. Overall a Very nice hotel

6

Hui

28 May 2024

·

Stayed 3 nights

I found the hotel very dirty. Nothing drained properly, the bedsheets and towels are stained. The property feels old and is very noisy. The only plus side is that it’s very conveniently located but I don’t think I would recommend overall

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often comfortable and sometimes spacious, but several guests noted street noise, dated furnishings, hard beds, and the absence of in-room basics like a fridge or kettle.

Related guest reviews

8

Eduarda

2 Jun 2025

·

Stayed 13 nights

Just the room could have been a little bit bigger

10

Piotr

28 Jun 2025

·

Stayed 7 nights

Great hotel with a fantastic staff! Firstly, the location is fabulous – right in the heart of Ponta Delgada and close to all the main attractions. It's surrounded by plenty of restaurants, bars, and shops, which made exploring the area so convenient. There are also supermarkets nearby, which was an added bonus. The breakfast was fantastic – delicious, fresh, and with plenty of options to suit every taste. Everything in the hotel worked perfectly. The rooms were spacious, spotlessly clean, and very comfortable. The Wi-Fi was strong and reliable throughout our stay, which was important for us. We had a wonderful experience here and will definitely stay again next time we're in Ponta Delgada. Highly recommend!

8

Erika

23 Oct 2023

·

Stayed 7 nights

Very good location, clean, comfortable. Front desk staff was friendly and helpful. No tea/ coffee making equipment in the room.

8

George

4 Aug 2024

·

Stayed 4 nights

Great hotel located near shops and tourist attractions. The only thing I didn't like was the soft mattress.

6

kenna

29 Sept 2025

·

Stayed 2 nights

Noisy room /street noise Hard bed

10

Richard

15 Oct 2023

·

Stayed 13 nights

Neat Hotel is in a great location close to all amenities. Just disappointed it didn't have a fridge in room.

8

Johnathan

28 Nov 2024

·

Stayed 1 night

This is a decent hotel. It’s clean, staff is friendly, it’s in a great location. However it may be a bit loud for some. The walls are a bit thing and there is a lot of street noise. But if you bring a sound machine, you will be gold.

10

William

7 Sept 2025

·

Stayed 6 nights

Convenient location, helpful staff, great size rooms

8

Ashley

28 Sept 2023

·

Stayed 7 nights

Located in the center of the downtown area, great location that was close to restaurants, taxi stand outside, etc. The hotel itself could prob use a little renovation (no mini fridge, our bathroom door frame was warped, overall a little bit dated). Staff was polite and helpful

8

Michael

16 Oct 2025

·

Stayed 6 nights

Dejligt ophold med gode muligheder og godt billigende tæt på alt i Ponta Delgada. Dog ligger der en natte bar rundt om hjørnet hvor man i de tidlige morgentimer kan høre fest glade mennesker.

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Service

Service is widely praised as friendly, accommodating, and helpful, with staff arranging tours and offering recommendations. A few guests experienced curt check-ins or limited flexibility.

Related guest reviews

10

Giselda

15 Jul 2025

·

Stayed 1 night

The front desk staff greeted me with warm smiles and made the check-in process effortless. The concierge went above and beyond to help arrange last-minute reservations and made great recommendations that truly enhanced my stay.

10

Tom

27 May 2025

·

Stayed 2 nights

Staff at the front desk were very helpful, warm smiles, very welcoming.Hotel was very clean, from the lobby and the corridors. My room was in excellent condition and well looked after. I definitely recommend and will return again.

10

Julie

7 Jul 2025

·

Stayed 2 nights

Staff was amazing

10

Ricardo

11 Nov 2024

·

Stayed 3 nights

Great Location super warm and friendly staff.

6

Jenny

3 Dec 2023

·

Stayed 1 night

I had asked the front desk if they could give me a price for early check in without the breakfast, the answer was NO. No flexability on the front desk part even though I know as a frequent traveller there is ALWAYS room for flexability if the hotel is not fully booked. I get that they wanted to make maximum amount of money, but I find it really POOR CUSTOMER SERVICE when I know the hotel was not full. I will never ever stay here again and your customer service agent just ignored me. I asked her twice, I'm diabetic have medical conditions and found the service to be not up to par of your other hotels, I've stayed at the Marina Atlantico. Yes, you pay more money but still the service should be the same. Very disappointed. Jenny

10

Robin

14 Oct 2025

·

Stayed 5 nights

I just want to say how impressed I was with the entire front desk staff. Anna however was the stand out. She was an amazing young lady in helping me book my day tours and yes helping me find another hotel as I messed up and didn't book my last night and their hotel was booked up. She just went the extra mile. Neat hotels this young lady needs to be in management!!!

10

robert

10 Feb 2025

·

Stayed 4 nights

staff was extremmely helpful with tips on where to eat, what to do

10

Carol

31 Oct 2023

·

Stayed 3 nights

Great central location, lovely hotel and the staff is just the best I have ever encountered.

10

Eusebio

13 Jul 2024

·

Stayed 1 night

Front desk staff was excellent

10

William

11 Dec 2024

·

Stayed 5 nights

Really nice hotel, the staff are fantastic.

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AI-generated summary based on recent guest reviews

Location

Central, walkable location near the marina, restaurants, shops, and a taxi stand; convenient for exploring Ponta Delgada. Some rooms face lively streets or bars, leading to nighttime noise.

Related guest reviews

10

Brittany

25 Sept 2025

·

Stayed 1 night

Comfortable stay in a Great location!

10

Brian

22 May 2024

·

Stayed 4 nights

Great location to walk around Ponta Delgada

10

Carol

24 Jun 2025

·

Stayed 8 nights

Perfect location. Guided tour buses stop at this hotel. There is a taxi stand outside. There is a bakery across the street and a Subway sandwich just around the corner. Many dining places within two blocks. You'll have a view of the marina. Choose Neat.

10

Ina

23 Sept 2024

·

Stayed 4 nights

The room was very comfortable and clean. The only issue was the noise from bar right across the street from my room on a Sat. Night.

10

Sandra

10 Jul 2024

·

Stayed 3 nights

Location was perfect

10

Nathan

14 May 2024

·

Stayed 5 nights

Great central location

10

Linda

8 Jul 2025

·

Stayed 1 night

Downtown hotel within walking distance to restaurants and shopping. Clean, neat comfortable rooms. Reasonable distant to airport.

8

Linda Cabral

3 Sept 2025

·

Stayed 8 nights

Great location, right in the middle of the city.

10

Stefan

4 Aug 2025

·

Stayed 5 nights

A well located and comfortable hotel, just at few steps from the waterfront and close to lots of restaurants and bars.

8

Michael

16 Oct 2025

·

Stayed 6 nights

Dejligt ophold med gode muligheder og godt billigende tæt på alt i Ponta Delgada. Dog ligger der en natte bar rundt om hjørnet hvor man i de tidlige morgentimer kan høre fest glade mennesker.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is available for an extra charge and feedback is inconsistent, ranging from excellent to basic or poor value. Several guests instead chose nearby cafes; coffee-only requests at the hotel were limited.

Related guest reviews

8

Greg and Michele

12 Oct 2025

·

Stayed 2 nights

Excellent stay. My only suggestion for improvement would be the breakfast buffet. Was not tasty and in my opinion not worth the $12 euro.

10

Piotr

28 Jun 2025

·

Stayed 7 nights

Great hotel with a fantastic staff! Firstly, the location is fabulous – right in the heart of Ponta Delgada and close to all the main attractions. It's surrounded by plenty of restaurants, bars, and shops, which made exploring the area so convenient. There are also supermarkets nearby, which was an added bonus. The breakfast was fantastic – delicious, fresh, and with plenty of options to suit every taste. Everything in the hotel worked perfectly. The rooms were spacious, spotlessly clean, and very comfortable. The Wi-Fi was strong and reliable throughout our stay, which was important for us. We had a wonderful experience here and will definitely stay again next time we're in Ponta Delgada. Highly recommend!

8

Susan

29 May 2025

·

Stayed 6 nights

The room was very clean. We were able to walk to several shops and restaurants from there. My only complaint was that I wish you could just get a coffee in the morning without having to get the whole breakfast. Coming from USA I didn’t want an espresso ! Just a regular coffee! And there was no cream just 2% milk or skim milk! I really missed my coffee

6

Tamara

23 Oct 2025

·

Stayed 3 nights

Rooms are reasonably clean, but the bed and pillows are very, very uncomfortable! There’s no AC in the common areas, and because of the high humidity there is noticeable smell of mold coming from the carpeted hallways. If they get rid of that ugly, green carpet the whole hotel will look (and smell) differently. The breakfast is really basic — for the price they charge, there should be more options. The location is good, though — close to the marina, stores, and restaurants, with a taxi station right in front of the building. There’s also a very good ironing room (1st floor) with a quality iron and ironing board. Yes, it’s a bit annoying to go from the 5th floor all the way down to the 1st to iron one blouse, but that’s manageable for a few days. Overall, you can expect a basic hotel — nothing extraordinary.

10

Inah

24 Oct 2024

·

Stayed 4 nights

Hotel bem localizado, pequeno almoço bom, cobrado a parte. Limpo, equipa muito gentil e sempre disposto a ajudar.

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6

Christopher

1 Jan 2025

·

Stayed 1 night

The breakfast buffet was institutional.. powdered eggs.. stale bread. Cheap yogurt. Eat elsewhere for a quarter of the price.

10

merle

5 Oct 2023

·

Stayed 1 night

Nice breakfast buffet

8

patrizio

28 Aug 2024

·

Stayed 5 nights

Discreto hotel in ottima posizione. Colazione un po' limitata per quello che costa. Conviene andare nella vicina caffetteria

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10

Douglas

16 Feb 2023

·

Stayed 4 nights

Excellent option as a base while in São Miguel. There is free parking in two public lots a few blocks away. Although public, there was always a spot. The hotel is a block away from the restaurants in the Central area, which is great. Half a block from the marina main road. Great and plentiful breakfast but you may consider going more local if you are staying multiple days.

10

Christopher

1 Feb 2025

·

Stayed 4 nights

Excellent desk staff. Nice breakfast. Convenient location and walkable to bars, restaurants, historic district and shopping. 10 minutes by taxi to airport, and a cab is always parked outside

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $79	16 $92	17 $79
18 $75	19 $72	20 $72	21 $72	22 $72	23 $74	24 $76
25 $74	26 $90	27 $75	28 $70	29 $69	30 $66	31 $68

Su	Mo	Tu	We	Th	Fr	Sa
1 $66	2 $63	3 $63	4 $63	5 $59	6 $60	7 $62
8 $61	9 $59	10 $59	11 $59	12 $59	13 $59	14 $61
15 $63	16 $63	17 $65	18 $60	19 $57	20 $58	21 $62
22 $60	23 $59	24 $59	25 $60	26 $58	27 $64	28 $62
29 $62	30 $60

Neat Hotel Avenida

Prices for Neat Hotel Avenida

Monthly average prices

About this property

Location

Room options

Standard Double Or Twin Room, 1 Bedroom

Club Triple Room, 1 Bedroom

Superior Single Room, 1 Bedroom

Standard Double Room Single Use, 1 Bedroom

Single Room

Superior Double Room, 1 Bedroom

Guest reviews of Neat Hotel Avenida

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Neat Hotel Avenida

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Business details