Platinum Inn & Suites Webster

Pool area needs clean/maintenance. TV in room 304 broken. At breakfast clear up started without communication to diners in room.

Clean, spacious room, good breakfast, gym and pool.

Indoor pool closed. Not reason why we stayed here.

Horrible experience here! The pool was under maintenance and staff were not able to accommodate me or offer a refund to go elsewhere. We were here for a quick road trip and it was such an inconvenience. The rooms were also gross and smelled bad...

Need more parking.

Property advertised a pool when called but it was under maintenance my whole visit. Room phone was out of order, TV remote only allowed us to watch 1 channel. Housekeeping made bed with dirty sheets and only came to service the room 2 of the 4 days I stayed there.

When I got to the front desk no one was there. I heard her laughing on the phone in the back office. I kept saying hello, hello and finally she came. My friend and I went down to the pool. The pool water was green and the hot tub had dirt all around tub. Not only it was dirty but a squirrel was trying to escape. We went back to the front desk and again she wasn’t there so I had to call her name. I told her there was a squirrel in the pool area and she laughed and walked with us back to the pool. By the time we got back the squirrel figured out to get out through a sliding door. She said they couldn’t close the door because it gets really humid and chorine due to the hot tub.

The place was very clean. Their pool area and pool needs fixing up . The hot tub didn't bubble well needs painting the paint was pealing up and it was dirty. But the room was very clean and nice.

Pool was yellow, cockroaches in breakfast area and at checkin desk, empty soap dispenser which we requested to be refilled twice but it never was, beds were hard and uncomfortable. Staff was very nice however, and room was clean.

The first room they gave us had bed bugs, the second room they gave us smelled like urine. The pool was closed due to maintenance the sign said but found out they were waiting on a part for over a week. The hot tub wasn't working either the maintenance guy said the wires burnt up. Then we went to breakfast the next morning and there was no eggs and no orange juice. They said again they didn't get a shipment. Then we asked if they can turn on the TV in breakfast area and they said that both TV was zapped and didn't work. We were there for 8 nights and nothing's was taken care of. We were there for a baseball tournament and all the other hotels were pretty much bookedthe other hotels were pretty much booked.smorninth

The cleanliness of this hotel needs improvement! I was greeted by a large cockroach with wings running in front of the check-in desk! There were little roaches running around and in the coffee maker in our room as well!

There was feces dried on the shower wall. Spoke to manager and instead of offering a refund his response was Ill talk to my housekeeping.

Very very dirty trash all in the room bath tube was so dirty I was scared to bathe in it but the smelled terrible

We booked a pet room and the room smelled so bad like urine that it burned your nose. There was mold and mildew all over the bathroom walls in the shower. There were roaches under the sink. The toilet paper hadn’t been restocked. The towels seemed dirty. The blankets on the bed were dirty. When we took off the linens to change them, there was even blood on one of the sheets. There was dirt on the floors. The staff was rude. There was a miscommunication amongst staff members about time frames for pool hours, and breakfast hours. would not recommend this hotel at the price we had to pay.

This property was very clean.

Rooms had roaches.

Very clean and staff was friendly.

Property is in a nice location. The check-in was easy. Room was quiet and bed was comfortable. The only negative was that the bathroom didn't seem to be cleaned well. There were several strands of hair on floor and in tub. Perhaps from maid service, but it was gross.

This was by far the worst hotel I’ve ever been to. My room was filthy, there was aomething all over the bathroom door. Poop on the toilet, dirty towels and sheets. Shower was gross. The tv didn’t work and worst of all, my door wouldn’t lock when I left the room and didn’t close all the way when I was inside. And a large family occupying several rooms was literally slamming their bodies into my door and yelling in the halls all day, until 10pm at night. Despite bringing this to the staff’s attention, if they could even be located, they did not move me rooms. Instead, they said they would try shutting the door themselves lol what. So weird. Myself and Expedia tried to get a refund on my remaining 4 nights and was denied. I will never stay here again and I will shout from the rooftops about how horrible that experience was. I just wanted a clean and safe space to stay while my dad was in the hospital. Truly and upsetting experience.

Would not stay again. Hairs all over the floor in the bathroom. Bloodstain on the floor by the bed. Picked up a clean folded towel to dry off after a shower and there was a small bloodstain on it. Gross

Clean, spacious room, good breakfast, gym and pool.

Overall great establishment. Mattresses not so comfortable.

Had a phenomenal stay. The rooms are spacious. We booked two beds. Our toom has a sofa, desk, and table in the living area. Comoliemntary free breakfast. Pets allowed with a one time 25$ USD non-refundable deposit. Which is great. Front desk staff is super nice. Convwnientocation, 2 mknites from I-45.

The room was spacious clean. Breakfast also was a great addition. Staff excellent specially Mr.Paul. Best value, location.

Room is very spacious

I booked a room with two beds for two adults and two kids. We got to the room and it was one bed and one chaise pull out sofa. The front desk realized their error and called the room. The clerk asked us to come back down to the lobby and pick up new keys. Minor inconvenience. Stuff happens. However the AC in the new room was shoddy and loud keeping us awake all night. Not a great experience but not the worst place I’ve stayed.

Great location. Seemed like a newer property. The room was in good condition and roomy! Very comfortable room.

The room was spacious and very clean. Super comfortable and the separate spaces allowed me to work without bothering my partner. The front desk attendant was very friendly and helpful! She gave me excellent directions to two specific places I needed to get to and I got to them with ease just from her directions. We will be staying here again!

Room seemed clean. There were a couple stains on the sheets. Looked like they didn't get out in the wash. We had the 2 queen room with sofa. The room was nice and big. Area felt safe. about 30 minutes north of Galveston Island. The room smelled musty when we first came in but after turning on the AC that went away. The hotel appears to have done cosmetic updates in the last few years. Nothing fancy, nothing exceptional, but a good room. We didn't stay for breakfast but there was the standard cold options plus it looked like scrambled eggs and sausage also available that day. I would stay here again if I needed something in the area.

I loved the property, room, and it was large, and I loved it. It had a couch, and the elevators were near the room. Parking was great. Could not have asked for a better stay.

When we arrived the front desk manager Paul was very friendly and helpful. After getting to our room 225 we found everything clean and neat. Also this hotel ia very close to alot of stores and restaurants. Also there's a fresh hot breakfast waffles, beagals, cereal, juice, sausage, etc. Nice pool and plenty extra towels at front desk. Great stay and price. Thank you front desk Paul, Nicole and Sue!!!!

Great staff

The manager (the male) was super friendly. He goes above and beyond to make sure we had everything we needed. We even locked our vehicle key in our truck and he even helped us with that. I will definitely come back. We had lots of fun. Thank you so much. Also, what is the managers name so i dont refer him as "the male"????

Evening and morning front staff was rude. Extra charge for kids 12 and up on top of what was already paid even thought ages were put at booking. Pool was closed and blankets had blood stains on them.

From the day I arrived until the day I departed I was never dissatisfied with the service I received. This is my new place to stay when visiting Webster Texas.

This hotel when I booked was a la Quinta and had changed hands - it is not a place I would recommend. The breakfast is minimal, not replenished and is awful. On the second day I didn’t even bother!!! The staff were ill trained and not customer focused.

Great staff, very helpful and friendly.

Great ajoining rooms. Reservation change to add another night was handeled nicely. Excellent staff.

Here’s a polished, professional-sounding negative hotel review based on the issues you described. You can adjust the tone to be harsher or softer if you like: ⸻ ⭐☆☆☆☆ 1/5 — Very Disappointing Stay I had a very unpleasant experience during my stay at this hotel. The customer service was surprisingly poor staff seemed uninterested and unhelpful when I raised concerns, the front desk lady said these are minor issues and she cant change my room. She didnt take my complaint seriously. The bathroom had multiple problems: the faucets dripped nonstop, and the wash basin didn’t drain properly, leaving standing water every time I used it. These are basic maintenance issues that should be addressed long before guests arrive. Overall, this stay was frustrating and far below expectations. I hope the hotel invests in proper repairs and trains the staff to provide better service, because in its current condition, I cannot recommend it.

Staff was super helpful and friendly… located in a nice and convenient location.

I was pleasantly surprised with this property. We stayed a week so my grandson could attend space camp. When I booked, it was an affordable option close to NASA. I didn’t expect much. This was the perfect hotel for a space trip. Photos of different launches all around the hotel, beautiful space artwork in the rooms & instead of curtains, our room had a roller shade with a view of earth & the moon from space. That was all a big bonus for my grandson. Dog friendly. We brought our dog, who will never be tortured with a vacation again. She cried for days, we ended up having someone come get her. They refunded me the pet fee for the remaining days we had. Breakfast is good. Limited, but for complimentary, it was good & convenient since we had to leave early every day. The owner was out every day, speaking to people & actively working. Housekeeping came daily. The only complaint I’d have is that I had no cell service in my room. Anywhere else in the hotel, it was fine, but my room most of the time was one bar or SOS. And one day I lost wifi in my room as well. They called their IT guy & offered up a quiet spot for me to work that day. It was fixed by the next day. Pool could use some updating, but my understanding is that they just bought it and it seems like they are prioritizing the rooms first. Hot tub was out of order when we first arrived. It was fixed a few days later. My impression is that these are new owners & are being proactive to create a welcoming environment.

Very convenient location. So close to everything. Walking distance.

If you are visiting the space center this is a great area. Very close to shopping, restaurants and only 30 minutes to Galveston. For the price, this was a great value.

This is a decent hotel to stay at if you’re balling on a budget and/or don’t want to stay in Houston proper, but still want to be close enough to Houston. The area was a good split between Houston and Galveston and the cost for a 4 night stay was reasonable. The hotel itself is a bit rough. You can see where they’ve made “improvements”, but the halls smelled of mildew, paint was chipping off the walls, there were some sort of bugs plastered on our walls and a few live ones when we got to the room (didn’t see them again afterwards), the bathroom towel holder was very broken and visibly trying not to finish itself off. The pool water was…murky…but at least there was still a pool and hot tub. The beds themselves were not bad for a budget hotel and my kids and I slept comfortably enough. The breakfast was what you would expect for a continental breakfast and not awful. Staff was ok, though I didn’t really interact with them outside of check-in (dude was less than friendly) and check-out (she was great). Overall, I would stay here again if I was in the area.

Good location easy on and off to I45

Easy access to shopping and dining

Room was clean, bed comfortable and decorations were cool. Parking convenient and hotel had great location to the NASA space center. Breakfast was ok, could of had more of a variety and a longer time frame from 7-10 am instead only 7-9 am.

Great location and great room

Great location. Seemed like a newer property. The room was in good condition and roomy! Very comfortable room.

We have stayed here several times. The staff are always great and our room is always clean. A/C is cold and water is hot. We will always stay here when we are in the area. When we go to Galveston we come back to Webster for the hotels, shopping, dinning and night life.

The location fit our needs. There were plenty of restaurants nearby. Upon check in at 9:30pm I had to wait 5 minutes for someone to come to the desk. Breakfast could have been better with healthier options, there was no fruit, mainly starchy foods. Room and bathroom were clean, bed was comfy.

The hot tub doesn’t work and the breakfast options are awful. Will not stay there again.

Stay for 3 nights with family visiting Nasa. Good location with plenty food options around. Clean and comfy. Breakfast is good enough, hard boiled eggs, cereal, waffles, bagels and toast.

It didn't seem managed well Slightly run down Storage and stock piles/boxes visible Pool was nothing like the photos The hot tub was broken and growing bacteria on top of the water Breakfast didn't offer any cooked food options aside from sausage patties

This hotel when I booked was a la Quinta and had changed hands - it is not a place I would recommend. The breakfast is minimal, not replenished and is awful. On the second day I didn’t even bother!!! The staff were ill trained and not customer focused.

Not the cleanest hotel I have been in, breakfast was below average. Lots of carbs but not a lot of selection. Best item was soft homemade looking biscuits. Coffee was made from a push button machine.

Excelente locacion y accesibilidad. El personal muy amable y amigable. El desayuno es siempre lo mismo, no hay fruta y solamente hay huevos duros muy temprano, si bajas a las 8 am, ya se acabaron. Supongo que como era Spring break, habia muchas familias con ninos.

Great place to just sleep. Breakfast was 4/10

Bis auf das es die erste Nacht kein Wasser gab, war alles gut. Frühstück war nicht wirklich viel vorhanden.

Man working front desk had to keep calling for help to check folks in. Breakfast was from 6-9 and they mean 8:59. They started shutting down breakfast at 8:59 which I can understand not putting any more items out but they started clearing all food and turned the juice machine off with over 30 people still eating and asking for juice being told sorry it is a strict policy we say 9am. Several customers had to keep asking for food items because no one was tending the breakfast area. They also have a sign that says don’t take food to your room. Hot tub is down and not mentioned on website. The parking is horrible and feels unsafe. The man working the desk is very unprofessional when you complain about anything. Shower did not turn off fully so was running all night. The ironing board was broke. The elevator sounds and feels like it is on its last life. The only positive was the size of the room.