Name: Residence Inn by Marriott Greensboro Airport
Address: 7616 Thorndike Road, Greensboro, North Carolina, United States of America, Greensboro, North Carolina, US
Price range: $132–$391 per night
Rating: 7.62

What guests think

At Residence Inn by Marriott Greensboro Airport, many guests highlight friendly staff, spacious suites with kitchenettes, and a convenient location near the airport and area amenities, while others report inconsistent upkeep and dated or uncomfortable elements.

Housekeeping feedback ranges from very clean rooms to mold, stained furniture or pillows, lingering smells, and missed details. Facilities see mixed experiences: an appreciated indoor pool that is sometimes closed, occasional hot water or key card issues, and breakfast most often described as good with decent variety. Room comfort is generally home-like and roomy, but several guests found sofa beds thin, some units too warm due to AC settings, and parts of the property in need of refresh. Expect a convenient, suite-style stay with benefits that shine when maintenance and communication are on point.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the indoor pool, though it has been closed at times during remodeling and is small. Some reported reliability issues, including a temporary hot water outage and key card malfunctions.

Related guest reviews

2

Thomas

Oct 31, 2024

·

Stayed 1 night

There is no hot water on premises, this was not relayed to me when I checked in. Although they did offer to move me to another hotel, they said it was being worked on. When I returned to the hotel later, they said the problem was rectified and we will have hot water shortly. When I woke in the morning again, no hot water.

10

Stephanie

Feb 18, 2024

·

Stayed 1 night

Indoor pool was a bit small but a hit for the kids!

10

Dawn

Sep 22, 2025

·

Stayed 1 night

I was disappointed at check in. I wasn't asked if I was a member. I wasn't told the breakfast times. But most importantly I was not advised that the pool was closed. Then at 6 am the next morning I was alerted to an additional charge from my credit card company. I had to go to front desk to dispute, still watching to be sure it's corrected.

10

Tiffany

Apr 24, 2025

·

Stayed 1 night

Great staff. Clean room. Indoor pool. Good breakfast options.

6

James

Jun 10, 2025

·

Stayed 2 nights

There was some mold stains in the shower. There was also some trash in the parking lot. It was surprising considering we come here every summer. Disappointed.

10

Jennifer

Mar 19, 2023

·

Stayed 5 nights

I like that the property was clean and staff was friendly. They we’re remodeling so the pool was closed and that was a bummer.

10

Shannon

Nov 3, 2025

·

Stayed 2 nights

Clean room, the amenties

6

Andrew

Dec 29, 2021

·

Stayed 2 nights

Glad they are planning on remodeling, really needs it. Bathroom is moldly and dishwasher fell out of the wall. Toilet seemed updated but tub drain was slow. Mostly clean room though except for old stains on doors and walls. They had dishes in the unit, a full refrigerator and cooktop. The microwave door was falling off but it worked. Good potential, would stay again if they complete renovations. This used to be a really nice hotel 10 years ago. It is located in quieter part of town and is near many good restaurants. Glad we were able to check in on Christmas day though, really appreciated having a plce to stay while visiting relatives. Thanks to hotel staff who are really nice and came to work on a major holiday!

8

Monique

Aug 10, 2025

·

Stayed 1 night

Room was great. Staff was nice. Pool was excellent. Breakfast was ok. Was hoping for waffles but they didn’t have a waffle maker. Sofa couch mattress was very thin. It like I was sleeping on the floor and the floor had springs. We loved the the place. All ready recommended to other people.

8

Saudia

Jan 3, 2025

·

Stayed 2 nights

Room and staff very friendly! Only issue was on 2nd day key cards wasn’t working for a few hours so they suggested you prop your door open if leaving for a short while😥

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise clean rooms and overall tidiness. However, several guests reported mold in bathrooms, stained furniture or pillows, lingering smells, and missed cleaning details.

Related guest reviews

8

Marsha

Aug 25, 2023

·

Stayed 1 night

Enjoyed our family time. Under couch cushions needed cleaning. (crumbs etc). Didn’t want to unfold couch after lifting cushions. Slept on top of couch not pulled out. Not comfy. Needed ice right away and there wasn’t any in our freezer yet. No one offered to get us any. Really disappointing.

10

Zakiy

Dec 28, 2025

·

Stayed 1 night

Clean

8

Sean

May 20, 2024

·

Stayed 1 night

It’s a Residence Inn, and it’s generally what you would expect. Breakfast bar was very nice. Room comfortable. The only issue we had was that we requested extra pillows for our kids to use on sleeper sofa, and they brought us visibly stained and dirty pillows without pillowcases or encasements. We asked the person delivering them about cases, and he said “this is all we have”. Front desk eventually made it right, after about 10-15 minutes. Just shouldn’t have been delivered to us that way. Common sense.

10

Tiffany

Apr 24, 2025

·

Stayed 1 night

Great staff. Clean room. Indoor pool. Good breakfast options.

6

James

Jun 10, 2025

·

Stayed 2 nights

There was some mold stains in the shower. There was also some trash in the parking lot. It was surprising considering we come here every summer. Disappointed.

10

Gerard

Nov 29, 2024

·

Stayed 1 night

Very clean and spacious rooms.

10

Shannon

Nov 3, 2025

·

Stayed 2 nights

Clean room, the amenties

6

Andrew

Dec 29, 2021

·

Stayed 2 nights

Glad they are planning on remodeling, really needs it. Bathroom is moldly and dishwasher fell out of the wall. Toilet seemed updated but tub drain was slow. Mostly clean room though except for old stains on doors and walls. They had dishes in the unit, a full refrigerator and cooktop. The microwave door was falling off but it worked. Good potential, would stay again if they complete renovations. This used to be a really nice hotel 10 years ago. It is located in quieter part of town and is near many good restaurants. Glad we were able to check in on Christmas day though, really appreciated having a plce to stay while visiting relatives. Thanks to hotel staff who are really nice and came to work on a major holiday!

2

Janelle

Jul 27, 2025

·

Stayed 3 nights

I rarely leave negative reviews, but our experience at this hotel was unacceptable. We arrived late and immediately noticed red flags—stains on the tile floor, and a used soap bar still sitting in the dish from the previous guest. Things only got worse from there. The sheets on the bed appeared to have already been slept in, and the bathroom was nearly unusable: the shower didn’t drain, the toilet ran constantly, the light didn’t work, and several cabinets were literally hanging off the hinges. To make matters worse, our suite was supposed to include two beds in one of the rooms, but only had one. We asked staff three separate times to have the manager contact us, and never heard a word back. This was one of the most poorly maintained and poorly managed stays I’ve ever had. I hope the hotel addresses these issues, but based on our experience, I would not recommend staying here.

10

Sandra

Mar 9, 2025

·

Stayed 1 night

Property was close to shopping centers,dining and the highways. Breakfast was good varieties for any appetite and rooms were clean & spacious. Would stay again

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are often spacious and home-like with kitchenettes. Recurring complaints include thin or uncomfortable sofa beds, rooms running hot due to AC settings, some dated features or tech, and occasional noise.

Related guest reviews

8

Christy

Jun 27, 2023

·

Stayed 2 nights

Good stay, but rooms could definitely use a bit of a re-do.

4

Sylvia

Apr 27, 2024

·

Stayed 7 nights

Never stayed at a residence inn before and we were not impressed. We were booked for a week and had to constantly request basics like toilet paper and towels. The staff was indifferent and the breakfast was lackluster. The tvs were so old that couldn’t stream netflix without upgrading my plan.After waiting 4 days for a full room clean they made the bed with the same sheets and the housekeeper must have set an alarm because the next morning we were woken up at 6am by an alarm clock we never set. I would not recommend this place for more than a night.

2

Michael

Jul 17, 2025

·

Stayed 1 night

Room was very hot when we got there. The front desk said the air is motion activated and it would it cook off. It was 72 degrees and didn’t cook off. Had to fuss to get them to offer to move us to two separate rooms because they didn’t have any 2 bedroom suites left. But the rooms were not together so we suffered in the hot room. The hotel offered us $25 off the room.

10

Ryan

Dec 22, 2023

·

Stayed 2 nights

The location was good, the hotel was clean and quiet. It was well priced and the staff was very nice. The only thing I didn't enjoy was the quality of the pull out sofa bed, we could feel the coils as it was thin. The main bed was comfortable and the sheets were good. Great water pressure in the shower.

10

Christina

Aug 10, 2025

·

Stayed 2 nights

The rooms were really great and felt like home away from home

10

Carolyn

Sep 6, 2025

·

Stayed 1 night

The suite was great. The service was nice.

10

Gerard

Nov 29, 2024

·

Stayed 1 night

Very clean and spacious rooms.

8

Kyonna

Jun 30, 2025

·

Stayed 1 night

Overall my stay was excellent loved the size of the room staff was very nice. My only con was the fact that the bedroom I slept in was super hot and I couldn’t sleep I’m a very hot natured person . I tried calling the front desk but couldn’t get anyone. But other than that my stay was Awesome!!!

8

Monique

Aug 10, 2025

·

Stayed 1 night

Room was great. Staff was nice. Pool was excellent. Breakfast was ok. Was hoping for waffles but they didn’t have a waffle maker. Sofa couch mattress was very thin. It like I was sleeping on the floor and the floor had springs. We loved the the place. All ready recommended to other people.

10

Eboni

Dec 15, 2024

·

Stayed 2 nights

Enjoyed the stay! Room was equipped with a mini kitchen.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff is frequently described as friendly and helpful. Several guests, however, reported poor communication at check-in, difficulty reaching the front desk or management, and inconsistent problem resolution.

Related guest reviews

4

Sylvia

Apr 27, 2024

·

Stayed 7 nights

Never stayed at a residence inn before and we were not impressed. We were booked for a week and had to constantly request basics like toilet paper and towels. The staff was indifferent and the breakfast was lackluster. The tvs were so old that couldn’t stream netflix without upgrading my plan.After waiting 4 days for a full room clean they made the bed with the same sheets and the housekeeper must have set an alarm because the next morning we were woken up at 6am by an alarm clock we never set. I would not recommend this place for more than a night.

10

Vanessa

Nov 20, 2025

·

Stayed 6 nights

Staff was great and an easy comfortable place to stay.

10

Robert

Oct 13, 2025

·

Stayed 1 night

Staff was friendly and super helpful

10

Jill

Oct 3, 2025

·

Stayed 4 nights

Friendly staff

10

Dawn

Sep 22, 2025

·

Stayed 1 night

I was disappointed at check in. I wasn't asked if I was a member. I wasn't told the breakfast times. But most importantly I was not advised that the pool was closed. Then at 6 am the next morning I was alerted to an additional charge from my credit card company. I had to go to front desk to dispute, still watching to be sure it's corrected.

2

Elie

Aug 7, 2023

·

Stayed 1 night

Pick a different hotel if you can. I travel all over for business. I picked this because of the name and reputation the name has. This specific location does everything in my opinion at the minimum requirement - checkbox management (no above and beyond here). My guess is management does not realize they are in the hospitality business, they just think they are in "business" and that treatment resonates to all of the guests and employees (except Raven at the front desk...she was amazing, if you own a business in the area -hire her!). There are 5-6 hotels across the street here - check them out.

2

Kevin

Jan 31, 2022

·

Stayed 1 night

The hotel was poorly maintained. The wall paper in the room was peeling off, there was Lady Bugs crawling around the bathroom. Couch had MASSIVE stains on it. Then, of our own fault, we left an item. Thankfully, the hotel called and left a voicemail letting me know that we had forgotten said item. When I called back to see when I could pick it up, I was picked up and hung up on 3 times and on the 4th try, I got an answer saying stop calling and hung up. I called again same person said, please hold. I was on hold for 45 minutes. I hung up and my wife called 10 minutes later and they picked up immediately and let us know when we could get the item. But the customer service was TERRIBLE!

8

Kyonna

Jun 30, 2025

·

Stayed 1 night

Overall my stay was excellent loved the size of the room staff was very nice. My only con was the fact that the bedroom I slept in was super hot and I couldn’t sleep I’m a very hot natured person . I tried calling the front desk but couldn’t get anyone. But other than that my stay was Awesome!!!

8

Saudia

Jan 3, 2025

·

Stayed 2 nights

Room and staff very friendly! Only issue was on 2nd day key cards wasn’t working for a few hours so they suggested you prop your door open if leaving for a short while😥

2

Janelle

Jul 27, 2025

·

Stayed 3 nights

I rarely leave negative reviews, but our experience at this hotel was unacceptable. We arrived late and immediately noticed red flags—stains on the tile floor, and a used soap bar still sitting in the dish from the previous guest. Things only got worse from there. The sheets on the bed appeared to have already been slept in, and the bathroom was nearly unusable: the shower didn’t drain, the toilet ran constantly, the light didn’t work, and several cabinets were literally hanging off the hinges. To make matters worse, our suite was supposed to include two beds in one of the rooms, but only had one. We asked staff three separate times to have the manager contact us, and never heard a word back. This was one of the most poorly maintained and poorly managed stays I’ve ever had. I hope the hotel addresses these issues, but based on our experience, I would not recommend staying here.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to the airport with minimal plane noise, and close to shopping, dining, and highways; many find the area quiet.

Related guest reviews

10

Ryan

Dec 22, 2023

·

Stayed 2 nights

The location was good, the hotel was clean and quiet. It was well priced and the staff was very nice. The only thing I didn't enjoy was the quality of the pull out sofa bed, we could feel the coils as it was thin. The main bed was comfortable and the sheets were good. Great water pressure in the shower.

6

Andrew

Dec 29, 2021

·

Stayed 2 nights

Glad they are planning on remodeling, really needs it. Bathroom is moldly and dishwasher fell out of the wall. Toilet seemed updated but tub drain was slow. Mostly clean room though except for old stains on doors and walls. They had dishes in the unit, a full refrigerator and cooktop. The microwave door was falling off but it worked. Good potential, would stay again if they complete renovations. This used to be a really nice hotel 10 years ago. It is located in quieter part of town and is near many good restaurants. Glad we were able to check in on Christmas day though, really appreciated having a plce to stay while visiting relatives. Thanks to hotel staff who are really nice and came to work on a major holiday!

6

Cara

May 5, 2025

·

Stayed 2 nights

Great location to the airport, without the noise of planes flying overhead.

8

desiree

May 5, 2023

·

Stayed 1 night

very pricy hotel, but location is great, i don't like that they have animals at the location, i am very allergic to pet hair, our room was amazing and very tranquil but smelled like smoke.

10

Sandra

Mar 9, 2025

·

Stayed 1 night

Property was close to shopping centers,dining and the highways. Breakfast was good varieties for any appetite and rooms were clean & spacious. Would stay again

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked with decent variety. A few guests found it average and noted missing items like a waffle maker.

Related guest reviews

4

Sylvia

Apr 27, 2024

·

Stayed 7 nights

Never stayed at a residence inn before and we were not impressed. We were booked for a week and had to constantly request basics like toilet paper and towels. The staff was indifferent and the breakfast was lackluster. The tvs were so old that couldn’t stream netflix without upgrading my plan.After waiting 4 days for a full room clean they made the bed with the same sheets and the housekeeper must have set an alarm because the next morning we were woken up at 6am by an alarm clock we never set. I would not recommend this place for more than a night.

10

James

Jun 3, 2024

·

Stayed 2 nights

I would’ve like for our rooms to be clean daily but other than that it was great. The breakfast was really good as well.

8

Sean

May 20, 2024

·

Stayed 1 night

It’s a Residence Inn, and it’s generally what you would expect. Breakfast bar was very nice. Room comfortable. The only issue we had was that we requested extra pillows for our kids to use on sleeper sofa, and they brought us visibly stained and dirty pillows without pillowcases or encasements. We asked the person delivering them about cases, and he said “this is all we have”. Front desk eventually made it right, after about 10-15 minutes. Just shouldn’t have been delivered to us that way. Common sense.

10

Tiffany

Apr 24, 2025

·

Stayed 1 night

Great staff. Clean room. Indoor pool. Good breakfast options.

8

Monique

Aug 10, 2025

·

Stayed 1 night

Room was great. Staff was nice. Pool was excellent. Breakfast was ok. Was hoping for waffles but they didn’t have a waffle maker. Sofa couch mattress was very thin. It like I was sleeping on the floor and the floor had springs. We loved the the place. All ready recommended to other people.

10

Sandra

Mar 9, 2025

·

Stayed 1 night

Property was close to shopping centers,dining and the highways. Breakfast was good varieties for any appetite and rooms were clean & spacious. Would stay again

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $157	17 $152	18 $167	19 $136
20 $136	21 $147	22 $151	23 $151	24 $151	25 $351	26 $311
27 $147	28 $147	29 $151	30 $151

Su	Mo	Tu	We	Th	Fr	Sa
				1 $151	2 $156	3 $160
4 $151	5 $132	6 $151	7 $151	8 $151	9 $229	10 $331
11 $170	12 $170	13 $237	14 $256	15	16 $391	17
18 $313	19 $313	20 $313	21 $237	22 $218	23 $211	24 $220
25 $199	26 $199	27 $227	28 $180	29 $189	30	31

Select dates to see prices and availability

About this property

Location

Room options

Suite, 1 Bedroom (Mobility Accessible, Tub)

Suite, 1 Bedroom, Fireplace

Suite, 2 Bedrooms

Studio Suite, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Studio Suite, 1 King Bed with Sofa Bed (Hearing Accessible)

Studio Suite, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Suite, 1 Bedroom

Suite, 2 Bedrooms (Mobility Accessible, Roll-In Shower)

Suite, 2 Bedrooms (Mobility Hearing Access, Roll-In Shower)

Studio Suite, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Greensboro Airport

Have a question?

Prices for upcoming dates