Name: Embassy Suites by Hilton Franklin Cool Springs
Address: 820 Crescent Centre Dr, Franklin, Tennessee, United States of America, Franklin, Tennessee, US
Price range: $131–$308 per night
Rating: 8

What guests think

At Embassy Suites by Hilton Franklin Cool Springs, travelers frequently praise the friendly staff, spacious suites, and the complimentary hot breakfast with made‑to‑order omelets, while also noting the convenient location near I‑65, shopping, and restaurants.

Common downsides include dated interiors, inconsistent cleanliness, and maintenance issues such as weak or unreliable HVAC, plumbing problems, and dim lighting. Guests also report noise from the open atrium or events, pool closures or cold water, and frustration with a daily parking fee in a suburban setting. Evening reception is appreciated but on‑site dining can feel limited or slow. Expect roomy suites and standout breakfast, but variable upkeep and comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is frequently described as cold, occasionally closed, or hard to find; there is no hot tub/sauna and towel supply can be thin. Bar and evening reception are a plus, but parking carries a daily fee and some equipment (ice machines, elevators) or security doors draw complaints.

Related guest reviews

8

Justin

Aug 10, 2025

·

Stayed 2 nights

The indoor pool needed more signage as it was difficult to find. Pool towels were small but were available. Pool temperature was cold. Sad it was not a heated pool. Room service was disappointing. Limited menu when ordering to room from full available dinner menu. Food was not delivered but they called for us to come down to restaurant to pick up food in Togo containers and take back to room. Food was not hot. Pizza was stacked in smaller container. Order was incorrect. Breakfast was fantastic. Made to order omelet station was perfect. Parking was easy and safe.

6

Lisa

Feb 26, 2023

·

Stayed 3 nights

The indoor pool isn’t heated, the sauna was broken. For the amount we paid I expected the facilities to be operational. The shower has no water pressure and bathroom door didn’t lock.

8

Marla

Apr 6, 2023

·

Stayed 3 nights

Photos show a hot tub near the pool but it is no longer there. This was a disappointment.

8

Ronald

Aug 9, 2025

·

Stayed 1 night

Great place only inconvenience is the ice machine out on my floor 4 th went to 5 th out had to go to 3 rd to find ice

8

johnny

Sep 23, 2024

·

Stayed 1 night

Broken security lash, unsafe!, side doors stays open for any one to come in, Unsecure!

8

Don

Mar 13, 2023

·

Stayed 2 nights

Long waits at elevators.

10

Robert

Aug 21, 2023

·

Stayed 3 nights

This is maybe my favorite hotel in America for the combination of price and amenities. I love the layout with the rooms circling and facing into the central open area. The breakfast is exceptional because of the omelet station. The happy hour is unparalleled. The staff, to a person, are friendly and helpful. Parking is easy. For someone like me who likes to walk in the mornings, the surrounding area is well laid out and safe. It makes me happy just thinking about staying there. I was there for a conference, and it has wonderful conference facilities as well.

8

Mike

Aug 12, 2024

·

Stayed 4 nights

Stay was great but charging $10.98 per night for parking was ridiculous for a hotel the parking lot is not gated! Well, if they would be responsible for break in into my car, then it would be fine.

8

Don M. Mott

May 12, 2025

·

Stayed 2 nights

The breakfast was excellent. They had a chef cooking onlets for everyone. The swimming pool was small and shut down when we were expecting to spend some of our time using it.

6

Kim

Apr 23, 2025

·

Stayed 1 night

Everything was as expected for an Embassy Suites in general. My only complaint was, I found out upon arrival parking was extra. I’ve never paid for parking at a hotel unless it was in a downtown area.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: multiple reports of musty odors, mold in bathrooms, stained carpets/furniture, and inconsistent housekeeping, alongside some comments noting spotless rooms. Public areas can look worn or untidy at times.

Related guest reviews

6

Kevin

Oct 6, 2025

·

Stayed 2 nights

Let me say first off that all of the staff were amazing to take care of the issues. But we checked in and were informed that renovations were going on, but no mention of that on the website. Our original room had a water leak and smelled very strongly of musty carpet. They quickly moved us to another room that didn’t smell as strong but at least it was dry. Luggage rack was broken, no exhaust fan in bathroom, weak water pressure, sticking doors, security brace on door was loose. Had to hold toilet handle down to flush. Talked to other guests who had similar situations. But it was as clean and taken care of as well could be expected. Just way too much money to spend for two nights for all of that. But once again, all staff was top notch.

2

Karli

Sep 29, 2025

·

Stayed 2 nights

There was mold in the bathroom. Smelled. Construction above our room. Switched to a new room and it was no better.

4

Clifford

Jul 2, 2025

·

Stayed 2 nights

The room wasn't cleaned, and there was a strong odor as soon as you entered, as if it hadn't been cleaned properly. The carpet smells bad, and the three towels were not cleaned and had spots. I was told by faculty that you all do not use bleach. The mirror in the restroom was dirty and looked as if someone had just checked out.

4

kate

Aug 12, 2024

·

Stayed 1 night

The room was old. The furniture was stained and needs to be replaced. The shower was moldy and stained in the tub. We had to get our own linens. We were given 3 washcloths for 6 people. We spent an hour getting access to the internet that should be a click of a button. The pool had so much chlorine the kids eyes burned. The employees cared more about smoking then checking us in. Even though we were given a room key we were not checked in and that's why we didn't have an internet code. My advise would be to stay at other hotels and see how it is done. The breakfast staff was rude as if we were eating their own food. We will never stay at embassy suites again and this was the most expensive room!

2

Robert

Jun 8, 2024

·

Stayed 1 night

Our room 521 had black mold showing around the tub. At some point, someone had applied a clear caulking over the mold as an attempted fix. The shower faucet handle was also extremely loose and ready to fall off. At check in, the staff had trouble locating our reservation. It took about 20 minutes to resolve. As an attempt to make things better, we were given a $50 voucher for the on site restaurant. The restaurant was never open during our stay. Very disappointed.

6

Bobby

Jul 10, 2025

·

Stayed 1 night

Our room was not very clean. There was remnants from the previous guests left behind. The staff and breakfast were wonderful.

4

Erin

Jul 1, 2023

·

Stayed 1 night

The room was unclean. The carpet had not been vacuumed, there were stains on the lampshades and walls. The bathroom counters were not clean and the shower/tub was moldy. The room smelled of mildew and dirty carpet.

2

Ora

Nov 12, 2023

·

Outdated room, my room had dirty sheets, bathroom flooring not clean. After traveling for hours on a Friday nite and paying $200 for a king bed. I had to remake my own bed. Old towels and 2 face towels. Not worth the money A waste. Beware!! I wish I could show the pictures I toonk

6

Heather

Aug 19, 2025

·

Stayed 1 night

Staff was very friendly. Main lobby and breakfast area clean, however room smelt musky, couch had multiple stains and overall did not feel clean.

6

Emily

Sep 27, 2025

·

Stayed 1 night

The hotel is clean but a little dated. We stayed on the 7th floor and they are renovating the upper floors, so we woken up by banging and sawing. Also our shower had no uotwater.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and good for families, with comfortable beds for many. However, decor feels dated and lighting dim, double beds run small, Wi‑Fi can fail, and noise from the atrium or plumbing is noted.

Related guest reviews

8

PATRICIA

May 29, 2025

·

Stayed 3 nights

I loved the room, all except the view. We looked out at the rooftop. The room was a suite and very comfortable. I don't think they should charge you for parking when they have a parking lot! It's not in a big city with limited parking spaces and for them to charge you to park your car is ridiculous!

8

Garry

Jan 29, 2023

·

Stayed 2 nights

Rooms were very dark and dated.

6

Lisa

Dec 31, 2022

·

Stayed 1 night

Mixed feelings about this hotel. It is very large with rooms built around a large center atrium. Rooms open into atrium- see pics. It was very full with lots of kids being loud and b/c of the 10 story ceiling atrium, it was extremely noisy. All sound and action down in the main floor area (lobby with multiple seating areas, center fountain etc) was magnified. Thankfully the rooms are suites so even though the sitting room of our suite was loud, the bedroom in the back was quieter or else we would have had a hard time sleeping. Probably a great place for families and large groups of teenagers who don’t mind the noise and chaos but just not our vibe- we prefer quieter hotels so will avoid this one in the future. The pictures are from this morning so not nearly as full of people/kids as last night.

10

Jody

May 30, 2023

·

Stayed 3 nights

Great stay at this Embassy Suites over a very busy Memorial Day weekend. They were well staffed and everyone was friendly, helpful and very attentive. Great made to order breakfast. I was very impressed with the staff. The beds were very comfortable. The only negative is the size of the beds in the rooms with two beds. They are only a double size. The rooms with a single bed are a king size.

6

jennifer

Apr 27, 2025

·

Stayed 1 night

Evening snacks were minimal and rooms are dark and dreary. The lighting is horribly dim and sad need some brighter lights!!

6

Cheryl

May 6, 2024

·

Stayed 3 nights

I liked the bed...very comfy but the sofa bed was horrible. My granddaughter slept on couch because you could feel the mattress inner springs. I've slept on sofa beds but none of the mattresses had inner springs!! The room was also warm...never went below 72. Needed room service Sat. evening but they weren't operating. My granddaughter got sick and I couldn't leave her alone to get food. Had put some fruit in frig which leaked and base was broken. Also it was VERY noisy...lots of kids but not supervised... running in hallways screaming. Kids in adjacent room were bouncing ball off my wall and were also very loud. We checked out a day early and were charged $75 but will attempt to get reimreimbursed. All in all not a great visit.

10

Whitney

Nov 29, 2025

·

Stayed 4 nights

The rooms was great! Makes it possible for a family of 6 to stay in one room! Would highly recommend this hotel, and you can’t beat their breakfast!

8

Bruce

Dec 25, 2025

·

Stayed 1 night

The room was spacious and bed very comfortable. Staff did an excellent job providing accommodation s around construction.

6

Alexis

Oct 1, 2024

·

Stayed 1 night

I have mixed feelings about the Embassy Suites. What I liked: we were able to check in an hour early (4pm check-in is absurd) and the beds were very comfortable. Breakfast was good...what you expect from an Embassy Suites hotel. The not so good: we REALLY needed wifi and it wasn't working at all. When my husband went down to the front desk for help, they didn't apologize or offer any help at all which left us in a bind. We had a young child with us who wanted a bath but the bath wouldn't hold any water (kept draining). And they raved about the free happy hour but it was a pitiful display of cheese and crackers and goldfish. And I was annoyed that they charge $10 for parking. The hotel isn't in a city, it's the burbs...there is absolutely no need to charge for your car to be with you. This hotel also could use a cosmetic update -- it feels very 1990's. Overall not a bad stay but wouldn't be my first choice in the area.

8

Monica

May 29, 2025

·

Stayed 2 nights

The hotel is in a great location. The staff was friendly and the room was clean and spacious including the additional room. The room as a whole was a little outdated and needed some updates.

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Service

Staff are widely described as friendly and accommodating across front desk, bar, and breakfast. Still, guests cite occasional rudeness or unresponsiveness, slow check‑in or room readiness, and unresolved requests.

Related guest reviews

4

Colleen

Dec 8, 2024

·

Stayed 2 nights

It never got above 67 degrees. They said they were having problems but that didn’t help that it was freezing. The front desk staff were rarely available to help guests. They were not available initially. The room was clean and well taken care of.

10

Kelli

Dec 29, 2025

·

Stayed 2 nights

Very friendly staff. Room was spotless. Always love the hot breakfast especially omelette station. Great location close to shopping and restaurants and only minutes from downtown Nashville

2

Scott

May 25, 2024

·

Stayed 1 night

We booked a prepaid room on Expedia and were delayed at the airport until the next morning arrival after midnight. The hotel would not provide us the room we prepaid for even though we arrived early the next morning before check out time. We had a weddning to go to so we had to get dressed in lobby bathroom even though we had prepaid for a room. Terrible service. Front desk was awful and rude about it. Don’t ever book here.

10

Rachel

Dec 15, 2025

·

Stayed 3 nights

This hotel was awesome! They were going through a renovation and you wouldn’t have known! They were super accommodating and made everything very easy! Will stay here again

10

Mark

Aug 25, 2025

·

Stayed 3 nights

So efficient. Clean. Great service

2

Michele

Mar 27, 2025

·

Stayed 3 nights

The property was nice. The staff to resolve issues was non existent. First day we called cause the safe wouldnt work and they never fixed. The second day we called becuase no one cleaned the room. We left for dinner and came back and room was still not cleaned. we called again and the front desk was like talk to housekeeping.... terrible service. When i asked for manager they said no longer there and they would call me today and the manager never called

10

Brad

Nov 1, 2024

·

Stayed 2 nights

Staff was very friendly and accommodating. Breakfast buffet was great!!!

6

Kimberly

Mar 30, 2025

·

Stayed 1 night

Overall the hotel was fine but we unfortunately stayed on a night that a high school was having a banquet. Teens were wandering around and at one point were trying to drop candy from the top floor to see if they could hit people on the main floor. I also called for different pillows and was told they would bring them up. They never came. I asked again and was told “ we don’t have any” The room was clean and the bed was fine. If it had been a different night it likely would have been a different experience.

10

Kim

Nov 20, 2024

·

Stayed 2 nights

The staff is very friendly and the rooms are clean.

10

Patricia

Mar 16, 2025

·

Stayed 1 night

Erin W. was very helpful at check-in and the bartenders are great!

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AI-generated summary based on recent guest reviews

Location

Convenient off I‑65 and near shopping and dining; generally feels safe. Less walkable for some and area traffic can be heavy.

Related guest reviews

10

Kelli

Dec 29, 2025

·

Stayed 2 nights

Very friendly staff. Room was spotless. Always love the hot breakfast especially omelette station. Great location close to shopping and restaurants and only minutes from downtown Nashville

10

TODD

Feb 1, 2023

·

Stayed 1 night

Close to plenty of food places, and a nice safe area.

8

Kandy

Sep 25, 2023

·

Stayed 2 nights

Great location

10

john

Jun 7, 2025

·

Stayed 1 night

Traffic in this area is horrible, but the hotel is excellent.

8

Christopher

Mar 13, 2025

·

Stayed 1 night

A little dated but great location!

8

Bradley

Jul 7, 2025

·

Stayed 2 nights

Great location and very accessible from I-65.

10

Shaun

Apr 21, 2024

·

Stayed 2 nights

Great location, clean rooms and awesome breakfast. $10 park,when there was ample parking all around was weird but great hotel

10

Vince

Jul 25, 2024

·

Stayed 2 nights

Everything was wonderful. Great location with good food in the area. Very comfortable.

10

KAREN

Apr 6, 2023

·

Stayed 1 night

The Embassy Suites is a convenient location for restaurants and shopping. Easy check in and parking. Would visit again. Very pet friendly hotel.

10

Cynthia

May 4, 2025

·

Stayed 1 night

Location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast stands out for quality and made‑to‑order omelets. By contrast, the on‑site restaurant/room service can be limited, slow, or inconsistent, and evening reception snacks are modest.

Related guest reviews

10

Kelli

Dec 29, 2025

·

Stayed 2 nights

Very friendly staff. Room was spotless. Always love the hot breakfast especially omelette station. Great location close to shopping and restaurants and only minutes from downtown Nashville

10

Kyle

Mar 1, 2025

·

Stayed 1 night

Loved happy hour! Everything was fantastic

8

Callie

Aug 11, 2025

·

Stayed 1 night

Hotel was nice. Staff was friendly. Breakfast was ok

8

Bryon

Dec 29, 2024

·

Stayed 1 night

Staff was wonderful. The room was pleasant. Couch was extremely uncomfortable. The bed was not great. We chose this hotel because it had a restaurant on site and we had eaten at other Embassy suites haven’t very good in the past. Our dinner was not good. Fish was horrible. The chef did not cook it properly. The inside batter was still mushy. The fish itself was not good tasting. We sent it back. The chicken wings were really good. The southwest eggrolls were a disappointment. Mushy inside.

10

Francisco

May 7, 2025

·

Stayed 5 nights

The staff was very friendly and amiable. The breakfast was great specially the option of custom made omelets! Dario and Carmen were very nice and attentive.

10

Lonna

Mar 13, 2023

·

Stayed 4 nights

Amazing breakfast included and free happy hour. Restaurant staff were nice. Easy check in.

6

Alexis

Oct 1, 2024

·

Stayed 1 night

I have mixed feelings about the Embassy Suites. What I liked: we were able to check in an hour early (4pm check-in is absurd) and the beds were very comfortable. Breakfast was good...what you expect from an Embassy Suites hotel. The not so good: we REALLY needed wifi and it wasn't working at all. When my husband went down to the front desk for help, they didn't apologize or offer any help at all which left us in a bind. We had a young child with us who wanted a bath but the bath wouldn't hold any water (kept draining). And they raved about the free happy hour but it was a pitiful display of cheese and crackers and goldfish. And I was annoyed that they charge $10 for parking. The hotel isn't in a city, it's the burbs...there is absolutely no need to charge for your car to be with you. This hotel also could use a cosmetic update -- it feels very 1990's. Overall not a bad stay but wouldn't be my first choice in the area.

4

Jonathan

Apr 25, 2025

·

Stayed 1 night

Not sure why someone will decide to put breakfast food at some corner and you have to ask the cook at the kitchen for him to give you two pieces. If you can't do breakfast buffet, change your policies and let guest know. Pool was NOT heated even though the weather was 70s outside and it is still spring. This is the worst experience with Embassy Suites. Disappointing

4

Raymond

Dec 27, 2023

·

Stayed 1 night

Hotel is nice. We generally look for Embassy Suites and enjoy the larger room space. The breakfast options were subpar. The serving staff was overwhelmed and as a result many of the basic breakfast items were lacking for more than 30mins (scrambled eggs for instance). Omelette station was 15-20 deep at the same time - we just left and got breakfast elsewhere but disappointing since it was included in the price. Meats (sausage and bacon) were managed by the Omelette station guy who was overwhelmed. A mess.

10

Kenny

Dec 17, 2025

·

Stayed 1 night

Nice staff, clean room, great breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$137
February	$143
March	$153
April	$185
May	$169
June	$165
July	$158
August	$154
September	$178
October	$194
November	$174
December	$140

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $132	15 $281	16 $132	17 $132	18	19 $133
20 $131	21 $254	22 $308	23	24 $135	25 $135	26 $134
27 $134	28 $209	29	30 $199

Su	Mo	Tu	We	Th	Fr	Sa
				1 $250	2	3 $241
4 $160	5 $181	6 $135	7 $136	8 $132	9 $270	10
11 $139	12 $209	13 $135	14 $236	15 $246	16 $270	17 $250
18 $173	19 $209	20 $209	21 $209	22 $218	23 $280	24 $280
25 $197	26 $239	27 $246	28 $222	29 $172	30 $176	31 $164

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Bathtub)

Suite, 1 King Bed Corner

Suite, 1 King Bed, Roll-In Shower

Suite, 2 Queen Beds

Presidential Suite, 1 King Bed

Suite, 1 King Bed, Hearing Accessible

Suite, 1 King Bed

Suite, 2 Queen Beds, Corner

Family Suite

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Franklin Cool Springs

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