Name: Hotel Metropol Basel
Address: Elisabethenanlage 5, Sankt Alban, Basel, Switzerland, Basel, Basel-Stadt, CH
Price range: US$114–US$205 per night
Rating: 8.28

What guests think

Hotel Metropol Basel draws praise for its unbeatable location by Basel SBB and helpful staff, with many guests highlighting clean, comfortable rooms and the included BaselCard for easy public transport across the city.

A recurring downside is heat and limited temperature control, as several rooms lack air conditioning and can become stuffy; opening windows may introduce street or tram noise. Access involves stairs with no ramp and reception may be unstaffed at times, leading to self check-in or using the connected Hotel Euler, which some found confusing or inconvenient. Breakfast earns frequent praise, with a top-floor dining room and good selection mentioned, though a few called it basic. Expect a practical, centrally located base ideal for rail and airport links rather than a full-service, amenity-rich stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; several guests mention stairs up to reception with no ramp and note that check-in may be via a sister hotel or self-service kiosk. A few reported elevator issues.

Related guest reviews

4

Haris

1 Aug 2023

·

Stayed 1 night

The only good thing I have to say about this place is that it is near the Basel train station. Otherwise, avoid at all costs. There is no ramp or step-free access to the property so if you have a wheelchair or a pram, you're stuffed. Secondly, it was quite hot in the room. I complained twice and they said they couldn't do anything about it. They suggested I open the windows and it was bang in the middle of a transport hub so imagine doing that? Thirdly, they only provided one very uncomfortable pillow. When I asked for more, they told me to go across in the middle of the night to another hotel nearby to get one. Try and find an alternative accommodation if you can.

8

Mandy

16 Aug 2025

·

Stayed 1 night

Couldn’t do the online check in. So had to go to the main hotel desk. 3 hotels all linked. The room near the stairwell is noisy in the evening. The location is great for transport . Easy walk to airport bus, trams and main train station Nice breakfast with a view. Easy walk to old town and river. Staff are lovely

8

IAN

28 Nov 2024

·

Stayed 1 night

Difficult series of steps from street to reception with no one to help.

6

Paul

22 Apr 2025

·

Stayed 3 nights

Stayed for 3 nights as a city break. Location is ideal next to train station making it easy to walk everywhere/jump in public transport. Hotel was clean with good room sizes. When we arrived reception was unmanned with only an automated machine to check in (which felt very impersonal & made thing feel more painful than needed for "weary travellers who'd just arrived in the country"). Room temperature was our main issue as it fluctuated up and down wildly making sleeping difficult - and this was centrally controlled with no option to adjust heat within our room (and nothing reception could do). Breakfast selection and quality was acceptable.

8

Richard

28 May 2025

·

Stayed 1 night

Zugang zum Hotel mit grossen Koffern schwierig, da einige Treppenstufen bis zur Rezeption unerwunden werden müssen. Sonst alles Tip Top

Translate

8

Linda

13 Sept 2025

·

Stayed 1 night

The were a number of steps you had to climb to reach the entrance, which could be a issue for some.

2

HYEYEONG

27 May 2025

·

Stayed 1 night

The reception has been so kind for any request. However, the elevator has stopped while I was in there... and they didn't notice the customers not to use the elevator before it is being repaired. The room condition was not clean. I found a lot of dusts on the table and inside the toilet. The hair dryer was also dirty incluing the dust... I am doubtful about this 4 Stars hotel..

8

Gertrud

20 Aug 2023

·

Stayed 1 night

Leider gibt es keinen Lift zur Rezeption. Als ältere Person ist es schrecklich, den Koffer hochtragen zu müssen

Translate

6

chris

7 Nov 2024

·

Stayed 1 night

This is not a 4 star property; at best it's 2 stars. The elevator did not work so we had to haul the luggage up 2 floors. Room and reception area is sparse, with minimal staff on duty. Very good location close to the train station and trams to downtown are frequent.

8

Jennifer

23 Dec 2024

·

Stayed 1 night

Hotel is in an excellent location and the rooms are reasonable and clean. No reception service between certain hours and you are directed to the larger sister hotel around the corner. Breakfast was adequate but service was slightly lacking.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe clean rooms, with some praising immaculate standards. However, a few guests reported dust, missed housekeeping tasks, or inconsistent room servicing.

Related guest reviews

8

Debbie

19 Sept 2025

·

Stayed 1 night

Close to central train station but a little hard to find. Hotel was clean and bed was comfortable

6

Peter

25 Aug 2025

·

Stayed 3 nights

Relativ kleines Zimmer; Betten waren nie gemacht; Habe schon bessere Frühstücksmenüs erlebt;

Translate

10

Donna

2 Jan 2026

·

Stayed 2 nights

Perfect! Basel is absolutely perfect for a weekend trip. The hotel was positioned just over the road from the main train station, bus from the airport arrives and departs in the same area. Basel card is included with stay so public transport is free! Also easily walkable to main areas. Checkin easy. We used the adjoining hotel reception as we had a late flight but this was no issue and there’s an option to check in electronically. Luggage store room. Room basic but clean and had everything we needed.

8

Zhongwei

23 Nov 2025

·

Stayed 1 night

clean room and stair, nice staff,good location

2

HYEYEONG

27 May 2025

·

Stayed 1 night

The reception has been so kind for any request. However, the elevator has stopped while I was in there... and they didn't notice the customers not to use the elevator before it is being repaired. The room condition was not clean. I found a lot of dusts on the table and inside the toilet. The hair dryer was also dirty incluing the dust... I am doubtful about this 4 Stars hotel..

8

Margaret

24 Sept 2024

·

Stayed 14 nights

This was a return visit. We received a warm welcome and the staff were always polite and helpful. A plate of petit fours awaited us in our room. The room was large and although storage for our belongings was tight we managed well. Its accessibility to the station was a boon as we used the train and the Swiss Travel Pass every day. The only negative was the housekeeping. Only on one occasion was the room well cleaned. We were there for two weeks but our beds were not changed. In contrast there were always clean towels when we asked for them. Despite this one niggle, we would return if staying in Basel. It is very good value for money.

10

Joan

9 Nov 2025

·

Stayed 1 night

Clean room, good breakfast, helpful staff.

4

KEIKO

27 Jun 2024

·

Stayed 7 nights

Hotel staff was so nice but room had dust aroud there.

10

Roberta T.

19 Oct 2024

·

Stayed 1 night

IMMACULATE, squeaky clean room!! Room was snug; small but well organized. Bed was very comfortable, linens pristine. No AC that we could find but fine for Oct. Shower had good water pressure but glass shield only 1/2 way so water all over the floor. (As Americans we remain puzzled by these 1/2 walls and yearn for a full shower door!!) Front desk staff left at about 6 p.m. deferring to sister property Hotel Euler. We appreciated the full breakfast buffet. Plenty of restaurants close by for dinner. Perfect for a comfortable overnight near the train station.

8

Jennifer

23 Dec 2024

·

Stayed 1 night

Hotel is in an excellent location and the rooms are reasonable and clean. No reception service between certain hours and you are directed to the larger sister hotel around the corner. Breakfast was adequate but service was slightly lacking.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and often reasonably sized, with useful extras like kettles or fridges in some. A recurring complaint is heat and lack of air conditioning, and some guests noted tram noise or limited in-room Wi‑Fi.

Related guest reviews

8

Judy

27 Aug 2023

·

Stayed 1 night

Everything is great, except there’s no air conditioning or any air circulation in the room; in the hot summer it’s really uncomfortable particularly when outside is 37C

8

Nitin

2 Apr 2025

·

Stayed 1 night

Ideal place for proximity to the train station and the room is very comfortable. No staff at reception which makes it feel less secure. Check in is self service but easy. No Wi-Fi in rooms, only in lobby.

10

Norman

20 Aug 2025

·

Stayed 1 night

Close to train station and bus to airport. Room was very nice - large enough for 2 with medium size suitcases. Breakfast buffet was outstanding. Would have been nice if ramp or lift available from outside to the front desk.

10

Shiv

18 May 2025

·

Stayed 1 night

Really friendly reception staff! So helpful in telling us how to navigate the city. Anja and Palmeria (I think. Sorry for misspelling). Lovely people. The hotel pillows are bad though! Very flat.

8

Gitte

15 Mar 2025

·

Stayed 1 night

Centralt ved tog og gratis offentlig transport. Venlig modtagelse. Komfortabelt værelse med køleskab og kaffe/te-maskine

Translate

4

Susan

22 Sept 2025

·

Stayed 1 night

Older, pics online don’t match building, NO air conditioning, it was hot had to keep window open then heard all the noises!

8

Jan-Willem

15 Jul 2024

·

Stayed 1 night

Nice spacious room on the 5th floor. It was clean and complete. Would have been perfect if there was airco

8

HyunUk

8 Aug 2024

·

Stayed 2 nights

바젤역 바로 앞에 있는 호텔인데 다른 호텔과 리셉션을 공동으로 운영하고 있어서 처음엔 찾느라 좀 헤맸습니다. 체크인을 하고 쉬고 싶었지만, 체크인 두 시간 전에 도착했기 때문에 준비된 방이 없어 들어갈 수는 없었습니다. 직원들은 모두 친절했고 볼 때마다 반갑게 인사를 건네 주어서 기분이 좋았습니다. 객실 상태도 깨끗하고 아늑했고 작은 옷장 두 개가 있어서 옷을 걸거나 물건을 수납하기도 편했습니다. 에어컨이 없어서 밖에서 열심히 걷다 들어오면 잠깐 좀 더운 느낌은 들었지만 지내는 동안에 크게 덥지는 않았습니다. 다만, 이 숙소의 치명적인 단점은 방에 커다란 창문이 있으나 열 수 없다는 것...ㅠ.ㅠ 환기가 안 되니 답답하고 특히, 짐을 풀거나 쌀 때 먼지가 날려서 재채기를 연실할 수밖에 없었습니다. 다른 후기에서처럼 겨울에 이용하기 적합한 호텔 같습니다.

Translate

8

Heidi

18 Jul 2024

·

Stayed 1 night

The property was perfectly located for my needs after arriving via train from Germany. It was also very clean, however the room was incredibly stuffy and hot. There was no ability to change or modify the temperature in the room and We could not open the windows so it was pretty uncomfortable even though it wasn’t a particularly hot day. I might opt for an alternative hotel in the summer.

8

Marianne

15 Jun 2025

·

Stayed 1 night

Centralt boende med sköna sängar. Det enda negativa var vibrationerna från spårvagnarna som passerade utanför. Vi bodde på första våningen så kanske bättre högre upp. Kändes inte som ett fyrstjärnigt hotell, men ok för en natt.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with occasional early check-in and good assistance. That said, reception is sometimes unstaffed and self check-in or sister-hotel handling can feel impersonal, and a few service lapses were reported.

Related guest reviews

10

Michael

4 Dec 2025

·

Stayed 1 night

Friendly and helpful staff at reception.

10

Kristen

11 Nov 2025

·

Stayed 1 night

Hotel Metropol was perfect for our quick stay in Basel. It is located steps from the train station. The staff is helpful. When we arrived before check in to ask if we could store our luggage while sightseeing, they said our rooms were ready and allowed us to check in early. How nice! We were able to walk all over the city from our hotel. We enjoyed our one-night stay here. We were not able to have breakfast at the hotel as we had an early departure the next morning. We would recommend staying here.

10

Jayne

7 Aug 2025

·

Stayed 1 night

Overnight stay to start our trip into Switzerland. Hotel very close to station. Staff very welcoming and friendly.

6

Paul

22 Apr 2025

·

Stayed 3 nights

Stayed for 3 nights as a city break. Location is ideal next to train station making it easy to walk everywhere/jump in public transport. Hotel was clean with good room sizes. When we arrived reception was unmanned with only an automated machine to check in (which felt very impersonal & made thing feel more painful than needed for "weary travellers who'd just arrived in the country"). Room temperature was our main issue as it fluctuated up and down wildly making sleeping difficult - and this was centrally controlled with no option to adjust heat within our room (and nothing reception could do). Breakfast selection and quality was acceptable.

4

Ellen

30 Nov 2025

·

Stayed 2 nights

Unprofessional staff, no safety deposit, broken fridge in the room, no extra pillows.

10

James

12 Mar 2025

·

Stayed 1 night

Great reception staff !!

8

Allan

7 Oct 2024

·

Stayed 1 night

To check in we had to go to the connected hotel around the corner but after that the location near the station and not too far from the old town was excellent. The service that we received from the staff was excellent. The room was large and well appointed. The continental breakfast was better than average.

2

Jotham

26 Jun 2023

·

Stayed 5 nights

Terrible experience. No air conditioning in the rooms and we had our infant daughter with us, which made the temperature in the room tough We were told there was no solution but that we could ask the bartender at Hotel Euler for ice (Hotel Metropol shares a bar and breakfast area with Hotel Euler and one other hotel). We rolled with it, didn’t complain, and went about getting one glass of ice to make ice water each night to cool down. That is, until the night of June 18th, 2023. We came in at night to go to our room and asked the bartender for a glass of ice. Dmitri the bartender refused to give us ice. I’m actually serious, he refused to give us one pint glass full of ice for the three of us to share. I wish I could make this up, still can’t believe it actually happened. The manager on staff at the front desk for Hotel Euler was no help either, barely looked up from his computer screen and told us to ask the front desk at Hotel Metropol if we have an issue. Laila at the front desk at Hotel Metropol was very nice and came down and got us ice Honestly, Dmitri the bartender and the Hotel Euler front desk manager on duty the night of June 18th, 2023, have no business being anywhere near the hospitality industry. Hotel Metropol is a 2-3 star hotel at best, with no AC, go elsewhere

8

Andreas

26 Oct 2024

·

Stayed 1 night

Leider hat der Checkin Ewigkeiten gedauert. Für 4 Zimmer eine halbe Stunde zu benötigen, obwohl alle bereits ihre Daten online übermittelt hatten

Translate

6

chris

7 Nov 2024

·

Stayed 1 night

This is not a 4 star property; at best it's 2 stars. The elevator did not work so we had to haul the luggage up 2 floors. Room and reception area is sparse, with minimal staff on duty. Very good location close to the train station and trams to downtown are frequent.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised central location a few steps from Basel SBB, trams, and the airport bus, with many sights walkable. Some mention street or tram noise and a nearby park that felt unsavory.

Related guest reviews

10

Donna

2 Jan 2026

·

Stayed 2 nights

Perfect! Basel is absolutely perfect for a weekend trip. The hotel was positioned just over the road from the main train station, bus from the airport arrives and departs in the same area. Basel card is included with stay so public transport is free! Also easily walkable to main areas. Checkin easy. We used the adjoining hotel reception as we had a late flight but this was no issue and there’s an option to check in electronically. Luggage store room. Room basic but clean and had everything we needed.

10

Francoise

3 Aug 2025

·

Stayed 1 night

Great location, close to the train station and city center. Calm, clean

10

Stephen

10 Jan 2026

·

Stayed 1 night

Very handy for Basel SBB station and bus to the airport

10

Kevin

5 Dec 2022

·

Stayed 2 nights

We enjoyed our stay. The room was large and clean, with nice perks like power outlets on both sides of the bed (never a given!) and a timed heater in the bathroom. The location was amazingly convenient being near the main train station, which is also where the bus from the airport stops. We'd recommend!

8

Scott

14 Oct 2024

·

Stayed 2 nights

It is hard to imagine a more convenient location, with the train station just around the corner, and major attractions just a few stops away on Basel’s excellent tram network. The BaselCard you receive upon check-in means you travel for free anywhere you please on city transport.

8

André

16 Mar 2023

·

Stayed 1 night

Sehr nahe am Bahnhof, dadurch gut erreichbar aber natürlich auch ziemlich laut. Die Zimmer sind einfach aber in Ordnung.

Translate

10

Pauline

26 Jan 2026

·

Stayed 3 nights

Fabulous location, lovely staff, big room, great shower, free travel card provided by hotel, bus to airport 2 min walk around the corner just. Trams 2 min walk around corner also. Massive supermarket below station and food court.

10

Myra

26 Jul 2025

·

Stayed 1 night

Very convenient for train station

10

Fabiola Guadalupe

8 Sept 2025

·

Stayed 1 night

Muy buena ubicación cerca del SBB.

Translate

8

Vikram

14 Aug 2023

·

Stayed 2 nights

Public park next to the property has several layabouts doing illegal activities.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely liked, often noted for good variety and a top-floor room with views, though a few found it basic or service uneven. Overall feedback on dining skews positive.

Related guest reviews

8

Simone

8 Jun 2025

·

Stayed 1 night

Sehr gutes Preis-/Leistungsverhältnis, gutes Frühstück mit Aussicht

Translate

4

Thomas

6 Dec 2024

·

Stayed 1 night

Det hotel er kun et 3 stjernet hotel, det er slidt og havde flere ødelagt ting. Virkelige ringe morgenmad ikke nok selv om man kommer i god tid.

Translate

10

Norman

20 Aug 2025

·

Stayed 1 night

Close to train station and bus to airport. Room was very nice - large enough for 2 with medium size suitcases. Breakfast buffet was outstanding. Would have been nice if ramp or lift available from outside to the front desk.

8

Albert

11 Mar 2025

·

Stayed 3 nights

Very nice and convenient location. Fabulous breakfast on the top floor!

10

Corinne

19 Sept 2024

·

Stayed 4 nights

The continental breakfast buffet was excellent! Unlimited cappuccinos (or any other coffee you would like), meuselli with fresh berries, lovely fresh bread, eggs, bacon, cold cuts, cheeses, fresh fruit - everything you could desire.

10

Gerhard

19 Sept 2024

·

Stayed 2 nights

Frühstücksterrasse im 8 Stock

Translate

10

David

29 Oct 2024

·

Stayed 1 night

Automated check-in works, but there are also friendly staff. Rooms are comfortable, and the price/quality ratio is good. Breakfast is pretty basic and pre-cutting the loaves means they can be a little stale

8

Allan

7 Oct 2024

·

Stayed 1 night

To check in we had to go to the connected hotel around the corner but after that the location near the station and not too far from the old town was excellent. The service that we received from the staff was excellent. The room was large and well appointed. The continental breakfast was better than average.

8

Jennifer

23 Dec 2024

·

Stayed 1 night

Hotel is in an excellent location and the rooms are reasonable and clean. No reception service between certain hours and you are directed to the larger sister hotel around the corner. Breakfast was adequate but service was slightly lacking.

8

Angela

28 Jun 2025

·

Stayed 1 night

Hotel was close to the train station and bus back to the airport. Breakfast room on the top floor was good for choice of food and views. One of our rooms had a strange smell when we arrived but it faded over time.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$130
February	US$160
March	US$141
April	US$157
May	US$155
June	US$246
July	US$155
August	US$136
September	US$180
October	US$166
November	US$176
December	US$166

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $119	3 $119
4 $114	5 $126	6 $126	7 $165	8 $127	9 $127	10 $120
11 $120	12 $205	13 $180	14 $156	15 $186	16 $120	17 $120
18 $120	19 $142	20 $186	21 $186	22 $142	23 $120	24 $120
25 $127	26 $178	27 $201	28 $164	29 $164	30 $120	31 $119

Hotel Metropol Basel

Prices for Hotel Metropol Basel

Monthly average prices

About this property

Location

Room options

Superior Single Room

Double Room (First)

Comfort Double Room

Double Room (Style)

Guest reviews of Hotel Metropol Basel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Metropol Basel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $156	21 $165	22	23 $173	24 $157	25 $157	26 $118
27 $114	28 $114	29 $157	30 $114