Fairway Inn Florida City Homestead Everglades

We stayed at Fairway Inn during our two-day visit to the Everglades and really enjoyed it. The property is spread out and spacious, with lots of green areas and a nice pool. The rooms are very large and comfortable, and the staff was helpful. Would definitely recommend it.

Today I have the worst experience that I ever had in my 47 years. There’s a lady that works there. This is very rude and unprofessional after 45 nights that I stayed there she see my pet and the first thing she asked me is that your dog? Excuse me, ma’am do you know we don’t allow pets in the property.. then you contacting yourself because you saying that you don’t allow pets at your property also on your window in the front desk you have it that you guys don’t allow pets but on your website says that as long as their service dogs that allow in the property( and by the way bylaw, you should not or you cannot ask any customer for the paperwork. You just have to go by what the customer say.) at that point I did not mention anything or say anything about if my dog was a serv. dog or not. I just simply walk away. But what a coincidence that the lady that was very rude about the dog it was the same lady that they cannot wait until I figure out what I was going to do with my reservation because my car wasn’t working and she’s want me to get my dog and stay in my car. Where’s the empathy? I understand you guys have policies and rules and I’m not trying to overwrite any of those, but if I’m calling, and I even went to the front desk to explain my situation, why would you not let me into the room and the minute? I got there and got my dog to walk her and give him water you went right behind me and close the door with all my belongings inside the room.???? Really!

I stayed in this hotel for over two weeks and there was not even one day where they came and check on the cleanliness, towels, bedsheets, and one time I did the mistake of doing the reservation for one bed, and the assistant manager had the nerve to call me and say why I choose the one with one bed when the room that I have it was more expensive. Also, that I needed to get all my stuff and go to the room that I reserve, which was one bed. And I was trying to explain to him some Customer Service skills, when you have a customer that have a reservation for more than two weeks going to THREE and probably I’m gonna be staying there for months. You don’t call them and tell them at first that, it will be more pleasant if you contact me at my room and say hi Kalif, how would you stay with us? Anything that we need to improve? I hope you had a great day, blah blah blah blah and then mention that for next time we reserve the correct room but no worries I’m just making sure you have all the necessities you need. Stuff like that you know. Today, November 12 I have issues with my card so I left to work thinking everything was OK but apparently my car didn’t go through so I contact him back. I explained to them once I got to the location. I spoke to the lady in the desk and I told her I’m gonna walk my dog and after that I’m gonna work on my reservation to get a reserve, she opened the door for me and the minute I turn around, she came and lock the door. Do you think that’s correct to do?

Staff was very friendly. My kid had a blast in the pool. Great hotel for the price. Will be back again!

Booked the room, walked in the office and it was such an awful smell I just turned around and walked out and they will not refund my money.