Name: Hotel Victoria, a Gran Meliá Hotel
Address: Avenida Joan Miró, 21, El Terreno, Palma de Mallorca, Balearic Islands, Spain, Palma de Mallorca, Balearic Islands, ES
Price range: $221–$25,301 per night
Rating: 8.75

What guests think

At Hotel Victoria Gran Meliá, travelers consistently highlight friendly, attentive service and lovely marina views, with many finding rooms comfortable and quiet, though decor can feel dated and nearby harbor construction or traffic sometimes affects noise and ambiance.

The waterfront location is walkable to Palma’s center in about 20–30 minutes, with buses and taxis handy but not strictly central. Housekeeping and turndown touches are widely appreciated, while check-in can be slow or disorganized for some. Breakfast draws strong praise, and on-site bars are popular, though some guests found limited menus or uneven food quality and occasional venue closures. Best for travelers comfortable with classic style.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool, terraces and bars are popular, and poolside staff are praised; however, a few guests reported occasional pool closures or upkeep issues.

Related guest reviews

10

Ronald

May 14, 2024

·

Stayed 3 nights

I travel quite a bit. This hotel ranked right up there. The place is airy, comfortable, nicely furnished and the staff could not be any more accommodating, helpful, friendly and service-oriented. The restaurant is excellent as are the bars and my new favorite bartender, Samir (Sam). Highly recommende.

10

EMILY

Jul 6, 2024

·

Stayed 1 night

The staff here was wonderful and I felt very safe and secure the entire time. It was very walkable and views of the harbor were really nice. The pool was very nice as well.

10

John

May 4, 2023

·

Stayed 8 nights

We spent a considerable time around the pool and pool bar. The lifeguards were very attentive and very polite. The staff of the pool bar and snack bar were always pleasant and polite no question we would return

10

CATHERINE

Sep 20, 2025

·

Stayed 3 nights

We loved the pool area and the family room we stayed in with thoughtful little touches like chocs on the bed pillows at turn down. The reception staff all been super helpful with recommendations

10

Nicola

Apr 2, 2024

·

Stayed 2 nights

Perfect hotel for a short stay in Palma. The staff were helpful, quick and friendly. Whenever we asked for anything they were quick to get it and help out. We stayed in a partial sea view room, which was exactly as stated. Nice balcony to sit and have a coffee looking out to sea. The beds were comfy with lots of pillows. The products in the room were plentiful and smelt lovely. The facilities in the hotel were great. Order a coffee in a morning and get a croissant with it, nice touch. The hotel is a pleasant 30min walk from the centre, so it’s in a quieter neighbourhood and lovely location on the front. Perfect hotel for what we needed. Quiet enough to sleep, buzzy at breakfast, very clean and today and lovely ambience.

8

Philip

Jun 21, 2024

·

Stayed 1 night

Stayed here just for one night. Service is fantastic, quality is high. Room was nice, not brand new, but very comfortable with a bed a mile wide. The bathroom looked stunning, although I did have an issue directing the shower where its needed. The breakfast was superb on the terrace with a stunning view of the marina & overlooking the pool. The menu for dining did seem very limited with without any clear information whether vegetetables etc, come with the dish so we ate elsewhere. We did use the bar where service is great. Bottled beer was €7 with complementary dishes of walnuts & almonds etc on the table. Would definitely go back.

4

Malgorzata

Jun 21, 2023

·

Stayed 5 nights

The hotel is five star however we would give 3 star. The hotel pool area is not very nice. Gym very small for two people maximum. The hotel area is vey dusty and dirty, building side all around hotel. This means the view is not great and the noise from the building side all day long. We were on half board basis and the last day that we had to get continental breakfast to the room we have been charged £5! It is not about the money but about the principle. Hotel should not charge us, we already paid for breakfast and should provide us breakfast normally, even if it was 30 min before they started the breakfast service in the main breakfast area. We rented a car from the hotel and gave back the car on the same day and we have been charged for overnight parking although we have gave back the car at 8pm. Dinner on half board was not great. Same menu every day, i chose seabass every day as other food like meat, was not great. Would not choose half board again in this hotel. Dinner outside the hotel would be much better idea. The highlight of the trip was the gentleman working in the guest service. He was so helpful and always gave a good advice regarding excursions around Mallorca.

10

Jill

Oct 4, 2025

·

Stayed 3 nights

Views, pool, quiet rooms

10

Trevor

Aug 22, 2023

·

Stayed 4 nights

excellent staff and very clean. lovely terrace for drinks

2

Kevin

Aug 15, 2024

·

Stayed 1 night

I stayed one night. Pool was closed the entire day, despite many hours of sunny skies. Patio restaurant did not open the entire day. . Luggage not delivered to room when told. Not greeted or acknowledged at arrival.

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Cleanliness

Housekeeping is frequently described as very clean or spotless, with turndown appreciated; a minority mentioned dusty rooms or lapses in public areas or pool cleanliness.

Related guest reviews

10

Patricia

Sep 13, 2024

·

Stayed 5 nights

We love this hotel. Although some areas are in need of refurbishment, it still retains it's style and class. The staff and the service are amazing.

4

Jeannette

Jul 30, 2024

·

Stayed 7 nights

Vi har boet på dette hotel 3 gange tidligere. Standarden er faldet væsentligt. Servicen er generelt blevet meget lav, og vi havde slet ikke fornemmelsen af at bo på et 5 stjernet hotel. Det mest positive var rengøringen og personalet, som stod herfor. I receptionen og restauranterne var der ofte dårlig og sur betjening. Nogle arealer trænger til vedligehold, og poolen blev ikke rengjort. Desværre kan vi slet ikke anbefale dette hotel længere.

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10

Michelle

Dec 31, 2023

·

Stayed 3 nights

The hotel was amazing, staff where so helpful, our bedroom was kept spotless and everynight they turned the bed covers back and left chocolate s on the bed. Those little extras made our stay very special. The hotel is situated in a perfect spot, views amazing and watching the sunset coming up when having breakfast was a sight to see.

8

Ralph

Jun 23, 2024

·

Stayed 4 nights

The rooms are outdated and dusty. It was okay. I will stay somewhere else and the area does not feel safe to walk around.

10

Katherine

Oct 16, 2025

·

Stayed 5 nights

Clean room with great service

6

Juliana

Jul 11, 2025

·

Stayed 2 nights

The hotel felt outdated, and the room was quite dark. There were no basic amenities in the bathroom—not even cotton pads. I also noticed a lack of cleanliness in some areas. Overall, it promises luxury but falls short on actual quality

8

Lee

May 19, 2024

·

Stayed 3 nights

1st time staying at this hotel. The hotel is lovely and super clean. The staff are all very friendly. We were room only so couldn’t comment on food but the area where you can eat and drink is lovely. Overall a very enjoyable stay.

10

Lauren

Sep 9, 2024

·

Stayed 4 nights

Lovely hotel with excellent, welcoming staff. The room was clean, quiet and the bed was incredibly comfortable. I’ll miss the pillows when I’m home!

10

EMILY

Jun 24, 2024

·

Stayed 3 nights

The staff were so helpful and kind at this hotel. The rooms were very clean and the beds comfortable. I would stay here again.

10

Alejandro

Oct 17, 2025

·

Stayed 3 nights

I had an amazing stay! The room was spotless, spacious, and very comfortable. The staff were friendly and always ready to help. I loved how convenient the location was easy to walk to shops, restaurants, and the beach. The ocean view from my room was beautiful, and it made every morning feel special. Definitely a relaxing and enjoyable experience. I’ll be coming back!

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Rooms

Many guests like the comfortable rooms, beds, and marina views, but decor can feel dated or dark, and some report noise from roadworks, nightlife, or the harborfront.

Related guest reviews

8

Yvonne

May 21, 2023

·

Stayed 4 nights

Het hotel is prachtig, kamers zijn groot en mooi. Koffie, thee en flesjes water op de kamer gratis. Vanuit onze kamer prachtig uitzicht op de haven. Jammer van de werkzaamheden aan de boulevard en het gebouw pal naast het hotel. Ik denk wel dat als de boulevard straks klaar is met onder meer 3000 nieuwe bomen, het fantastisch wordt om daar te wandelen. Tegen die tijd gaan wij zeker een keer terug.

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10

Dan

Oct 13, 2025

·

Stayed 1 night

Wonderful view

10

Rene

Jul 19, 2024

·

Stayed 3 nights

Positives: very nice room and bath with lovely view of the Marina. Restaurant was excellent both nights we went. Beautiful decor in public areas. Negatives: it took an extraordinarily long time to check in. Two associates were working with two clients who evidently required extra help. A third associate should have been called. The pillows were awful. They are enormous and uncomfortable to sleep on. Would recommend a selection. If you want to be near the tourist zone, this isn’t the place for you. However, if you want a quiet area with excellent restaurants nearby, then this is perfect.

10

Chris

Apr 17, 2023

·

Stayed 2 nights

Nice hotel with good views over the harbour. Decor in rooms was dated but of good quality. Unfortunately there was building work directly outside the hotel Staff very friendly and helpful

8

Andreas

Sep 3, 2023

·

Stayed 4 nights

Older building, however good service, pool and breakfast. Rooms clean, well spaced, but old. Nice area at the harbor, walking distance to Palma. At the moment heavy road construction along the entire harbor side

6

Juliana

Jul 11, 2025

·

Stayed 2 nights

The hotel felt outdated, and the room was quite dark. There were no basic amenities in the bathroom—not even cotton pads. I also noticed a lack of cleanliness in some areas. Overall, it promises luxury but falls short on actual quality

10

Jill

Oct 4, 2025

·

Stayed 3 nights

Views, pool, quiet rooms

6

Philippa Suzanne

Aug 14, 2023

·

Stayed 4 nights

Hotel area was lovely . It said delux room which it wasn’t . Everything was old in the room and mismatched furniture . Our friends that had classic room had a much bigger bathroom and ours you could not swing a cat in it . Room dis not have a partial sea view as promised

8

Peta

Aug 20, 2024

·

Stayed 4 nights

The hotel is fine, front desk team were helpful and friendly as were all the restaurant and pool staff. Room was quite dated despite being a highly graded room and quite dark in a corner. Biggest issue was the noise from the massive construction around and in front of the hotel so it wasn’t particularly restful or pleasant during our stay.

10

Alejandro

Oct 17, 2025

·

Stayed 3 nights

I had an amazing stay! The room was spotless, spacious, and very comfortable. The staff were friendly and always ready to help. I loved how convenient the location was easy to walk to shops, restaurants, and the beach. The ocean view from my room was beautiful, and it made every morning feel special. Definitely a relaxing and enjoyable experience. I’ll be coming back!

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Service

Service is a standout across the hotel—staff are widely seen as friendly, attentive and helpful; however, check-in can be slow or disorganized and a few guests reported unwelcoming reception.

Related guest reviews

4

Jeannette

Jul 30, 2024

·

Stayed 7 nights

Vi har boet på dette hotel 3 gange tidligere. Standarden er faldet væsentligt. Servicen er generelt blevet meget lav, og vi havde slet ikke fornemmelsen af at bo på et 5 stjernet hotel. Det mest positive var rengøringen og personalet, som stod herfor. I receptionen og restauranterne var der ofte dårlig og sur betjening. Nogle arealer trænger til vedligehold, og poolen blev ikke rengjort. Desværre kan vi slet ikke anbefale dette hotel længere.

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10

Ronald

May 14, 2024

·

Stayed 3 nights

I travel quite a bit. This hotel ranked right up there. The place is airy, comfortable, nicely furnished and the staff could not be any more accommodating, helpful, friendly and service-oriented. The restaurant is excellent as are the bars and my new favorite bartender, Samir (Sam). Highly recommende.

10

Patric

Jun 9, 2025

·

Stayed 4 nights

Fabulous staff very friendly and attentive

10

CATHERINE

Sep 20, 2025

·

Stayed 3 nights

We loved the pool area and the family room we stayed in with thoughtful little touches like chocs on the bed pillows at turn down. The reception staff all been super helpful with recommendations

4

Roger

Jun 26, 2024

·

Stayed 6 nights

We arrived at the beginning of a busy weekend, check in slow, we were allocated a room much smaller, poss 22 sqm, than the one we reserved and paid for, 34 sqm. Another room was offered at an additional €90 per night. The bathroom was tiny. Turn down service happened 2 out of 6 times. Communication v poor. No compensation offered. Poor great. Lots of building work so v noisy

10

Benjamin

Jun 30, 2024

·

Stayed 1 night

Checking was a bit disorganized, not really a line and people cutting in line without any reaction from the staff. Some areas need some attention but other than that, this hotel has real 5 stars amenities in the room (like bed turnover at night with chocolate on the pillow and night slippers by the bed), impeccable rooms and great beds! Every staff member was extremely nice and helpful, congratulations to all and management for such a well run hotel! We will come back for sure.

10

Graham

May 7, 2023

·

Stayed 7 nights

Lovely hotel and all staff exemplary in their service and friendliness.

10

Gordon

Sep 3, 2025

·

Stayed 5 nights

Overall fantastic experience. The staff was the highlight in all areas.

2

Kevin

Aug 15, 2024

·

Stayed 1 night

I stayed one night. Pool was closed the entire day, despite many hours of sunny skies. Patio restaurant did not open the entire day. . Luggage not delivered to room when told. Not greeted or acknowledged at arrival.

10

cynthia

Sep 11, 2024

·

Stayed 1 night

amazing staff from check in to staff at restaurant and bar—highly recommend

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Location

Scenic marina-front setting with views, about a 20–30 minute walk to Palma’s center and buses/taxis nearby; not central, and ongoing harbor roadworks or traffic can cause noise and disruption.

Related guest reviews

8

Yvonne

May 21, 2023

·

Stayed 4 nights

Het hotel is prachtig, kamers zijn groot en mooi. Koffie, thee en flesjes water op de kamer gratis. Vanuit onze kamer prachtig uitzicht op de haven. Jammer van de werkzaamheden aan de boulevard en het gebouw pal naast het hotel. Ik denk wel dat als de boulevard straks klaar is met onder meer 3000 nieuwe bomen, het fantastisch wordt om daar te wandelen. Tegen die tijd gaan wij zeker een keer terug.

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10

EMILY

Jul 6, 2024

·

Stayed 1 night

The staff here was wonderful and I felt very safe and secure the entire time. It was very walkable and views of the harbor were really nice. The pool was very nice as well.

10

Lori

Sep 8, 2024

·

Stayed 7 nights

Beautiful property with amazing service in a magical location! We will be back!

10

WAYNE

Apr 29, 2024

·

Stayed 2 nights

Great hotel, superb views and a lovely location.

8

Andreas

Sep 3, 2023

·

Stayed 4 nights

Older building, however good service, pool and breakfast. Rooms clean, well spaced, but old. Nice area at the harbor, walking distance to Palma. At the moment heavy road construction along the entire harbor side

8

Michael

Jun 1, 2023

·

Stayed 8 nights

We really enjoyed our 8 days at the Hotel. It was very relaxing. The staff, generally, were very friendly and made us fee welcome. The only down side during our stay was that there was a building site next door (building refurbishment with a big crane) and the road between the hotel and the sea was a building site > plus the associated building noise.

10

Nicola

Apr 2, 2024

·

Stayed 2 nights

Perfect hotel for a short stay in Palma. The staff were helpful, quick and friendly. Whenever we asked for anything they were quick to get it and help out. We stayed in a partial sea view room, which was exactly as stated. Nice balcony to sit and have a coffee looking out to sea. The beds were comfy with lots of pillows. The products in the room were plentiful and smelt lovely. The facilities in the hotel were great. Order a coffee in a morning and get a croissant with it, nice touch. The hotel is a pleasant 30min walk from the centre, so it’s in a quieter neighbourhood and lovely location on the front. Perfect hotel for what we needed. Quiet enough to sleep, buzzy at breakfast, very clean and today and lovely ambience.

10

CLARA

Nov 11, 2025

·

Stayed 3 nights

Hôtel de très bonne qualité, idéalement situé à seulement 20 minutes à pied du centre-ville. La vue sur la cathédrale et le port est magnifique. Le mini-bar dans la chambre est payant. Nous avons particulièrement apprécié la possibilité de bénéficier gratuitement d’une Audi Q6 e-tron pendant une journée. Le personnel est très agréable et attentionné. Une délicate attention pour mon anniversaire, avec du champagne et des macarons, a rendu le séjour encore plus plaisant. Seul petit point d’amélioration : aucun membre du personnel ne parle français.

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10

KYO

Sep 1, 2025

·

Stayed 4 nights

スタッフはとても親切で快適に過ごすことができ、最高の滞在になりました。ただし、市内からは結構距離があるので、移動にはタクシーやバスを利用する必要があります。

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10

RYOSUKE

Jul 3, 2023

·

Stayed 4 nights

早めに予約したこともあったのか、値段と比較してもかなり良いホテルだと感じました。内装や設備は日本人でも問題なく感じるレベルで良く、スタッフも親身になって対応してくれます。近くにバス停もあるのでパルマ中心部へも問題なく向かうことができます。私がスマホをタクシーに置き忘れた時も相談したらタクシー会社に連絡を入れてくれて無事、スマホが手元に戻ってきました。本当に助かりました。 Perhaps because I had made a reservation early, I felt that it was a pretty good hotel compared to the price. The interior and facilities are good enough for Japanese people to feel comfortable, and the staff are friendly and helpful. There is also a bus stop nearby, so you can easily reach the center of Palma. When I left my smartphone in a taxi, I consulted with them and they contacted the taxi company, and my smartphone was returned to me. That was a really big help.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality and variety, and bars/restaurants often impress; some guests found limited menus, mediocre poolside food, or venues closed at times.

Related guest reviews

10

Moritz

Jun 30, 2024

·

Stayed 7 nights

Schönes Hotel, toller Service und super Frühstück.

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10

ABDERRAHMANE

Mar 22, 2022

·

Stayed 7 nights

HOTEL REPOND A TOUS LES CRITERES POUR UN 5 ETOILES CENTRE HISTORIQUE PALMA A 15 MINUTES A PIEDS EQUIPEMENT EN EXCELENT ETAT ET LE PERSONNEL AIMABLE ET DISPONIBLE LES PRODUITS SERVIS AU RESTAURANT SONT FRAIS ET LES PETITS DEJEUNERS VARIES HOTEL AU TOP NIVEAU J'Y RETOURNERAI

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10

Patricia

Aug 21, 2024

·

Stayed 3 nights

Me gustó mucho el hotel , limpieza muy buena y la comida espectacular. El desayuno también tenía mucha variedad . El personal del hotel un poco seco y demasiado serio pero muy respetuosos al final . Las habitaciones grandes , cama muy muy confortable y el baño espacioso y limpio. Cada vez que salía de la habitación, repasaban el baño y la cama .

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10

Ronald

May 14, 2024

·

Stayed 3 nights

I travel quite a bit. This hotel ranked right up there. The place is airy, comfortable, nicely furnished and the staff could not be any more accommodating, helpful, friendly and service-oriented. The restaurant is excellent as are the bars and my new favorite bartender, Samir (Sam). Highly recommende.

8

Cristina

Sep 12, 2025

·

Stayed 2 nights

Sehr schönes nostalgisches Hotel mit tollem Blick auf den Yachthafen. Das Personal ist sehr freundlich. Die Qualität der Speisen im Frühstücks Buffet und Poolbereich ist mittelmäßig. Ich hatte ein tolles Zimmer, aber etwas hellhörig. Zum Glück hatte ich leise Nachbarn.

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10

Nicola

Apr 2, 2024

·

Stayed 2 nights

Perfect hotel for a short stay in Palma. The staff were helpful, quick and friendly. Whenever we asked for anything they were quick to get it and help out. We stayed in a partial sea view room, which was exactly as stated. Nice balcony to sit and have a coffee looking out to sea. The beds were comfy with lots of pillows. The products in the room were plentiful and smelt lovely. The facilities in the hotel were great. Order a coffee in a morning and get a croissant with it, nice touch. The hotel is a pleasant 30min walk from the centre, so it’s in a quieter neighbourhood and lovely location on the front. Perfect hotel for what we needed. Quiet enough to sleep, buzzy at breakfast, very clean and today and lovely ambience.

8

Philip

Jun 21, 2024

·

Stayed 1 night

Stayed here just for one night. Service is fantastic, quality is high. Room was nice, not brand new, but very comfortable with a bed a mile wide. The bathroom looked stunning, although I did have an issue directing the shower where its needed. The breakfast was superb on the terrace with a stunning view of the marina & overlooking the pool. The menu for dining did seem very limited with without any clear information whether vegetetables etc, come with the dish so we ate elsewhere. We did use the bar where service is great. Bottled beer was €7 with complementary dishes of walnuts & almonds etc on the table. Would definitely go back.

4

Malgorzata

Jun 21, 2023

·

Stayed 5 nights

The hotel is five star however we would give 3 star. The hotel pool area is not very nice. Gym very small for two people maximum. The hotel area is vey dusty and dirty, building side all around hotel. This means the view is not great and the noise from the building side all day long. We were on half board basis and the last day that we had to get continental breakfast to the room we have been charged £5! It is not about the money but about the principle. Hotel should not charge us, we already paid for breakfast and should provide us breakfast normally, even if it was 30 min before they started the breakfast service in the main breakfast area. We rented a car from the hotel and gave back the car on the same day and we have been charged for overnight parking although we have gave back the car at 8pm. Dinner on half board was not great. Same menu every day, i chose seabass every day as other food like meat, was not great. Would not choose half board again in this hotel. Dinner outside the hotel would be much better idea. The highlight of the trip was the gentleman working in the guest service. He was so helpful and always gave a good advice regarding excursions around Mallorca.

2

Kevin

Aug 15, 2024

·

Stayed 1 night

I stayed one night. Pool was closed the entire day, despite many hours of sunny skies. Patio restaurant did not open the entire day. . Luggage not delivered to room when told. Not greeted or acknowledged at arrival.

10

Annette

Feb 12, 2024

·

Stayed 3 nights

charming classy hotel, modernized. Staff was very helpful. Breakfast choices were excellent and staff was friendly and efficient.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$205
February	$205
March	$240
April	$318
May	$4,279
June	$1,169
July	$1,009
August	$405
September	$497
October	$331
November	$216
December	$210

Su	Mo	Tu	We	Th	Fr	Sa
				1 $1,061	2 $700	3 $686
4 $383	5 $25.3k	6	7 $25.3k	8	9 $452	10 $403
11 $339	12 $326	13 $321	14 $312	15 $341	16 $460	17 $460
18 $275	19 $267	20 $267	21 $275	22 $286	23 $294	24 $294
25 $221	26 $221	27 $221	28 $221	29 $226	30 $259	31 $259

Hotel Victoria, a Gran Meliá Hotel

Prices for Hotel Victoria, a Gran Meliá Hotel

Monthly average prices

About this property

Location

Room options

Deluxe Room Bellver Castle View

Deluxe Room, Connecting Rooms

Supreme Room Sea and Cathedral View

Red Level Master Suite Sea and Cathedral View

Red Level Suite Sea View and Cathedral

Red Level Junior Suite Sea and Cathedral View

Deluxe Connecting Rooms (2+1)

Deluxe Connecting Rooms (2+2)

Premier Room with Balcony

Premier Family Room (2+1)

Red Level Presidential Suite Sea and Cathedral View

Red Level Family Supreme

Premier Room Cathedral View

Red Level Supreme Sea and Cathedral View

Deluxe Room

Deluxe Room (Single Use)

Red Level Mediterranean Supreme Solarium

Premier Family Room (2+2)

Red Level Family Supreme (2+2)

Red Level Mediterranean Supreme Solarium (2+1)

Premier Family Room

Guest reviews of Hotel Victoria, a Gran Meliá Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Victoria, a Gran Meliá Hotel

Considering this hotel for your Palma de Mallorca trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $376	21 $364	22 $411	23 $528	24 $564	25	26
27 $543	28 $487	29 $474	30 $393