H10 Casa del Mar

Pictures are not what the hotel used to be. Rooms are old and not clean anymore. Very loudy as well you can hear everything. The positive thing was that the staff was really helpful 5 stars for them!!

Excellent staff, very clean hotel , gym and spa pool was good. Nice roof top terrace and the hotel was in a great location. The only issue was noise between midnight and 3 am in the corridors with groups of people coming back from the bars and clubs.

First of all location is excellent. Can be a bit noisy due to Irish Bar next door. On arrival our bathroom was crawling with ants (which is expected) but lots of black long hair left on shower tiles. Housekeeping not great. They give you kettle in rooms but no tea/coffee/sugar to go with it over 4 days we stayed. Glasses (4 of them) were not changed or washed even. Entertainment was awful. The animation team leader who organised the Bingo which lasted 15 minutes as doing it from his mobile phone was clearly not interested, looked desperate for it to be over with. Lots of hen parties which was off putting when you pay a lot to stay at a 4 star. As always.... many towels left on sunbeds by 8.30am which should not be allowed. Everyone was doing this before going for breakfast. Having stayed at the H10 hotel in Lanzarote, the Casa Del Mar has no comparison I'm afraid. Too many seats at reception and leading down to pool, the space could be managed better.

Lidt bedre rengøring

Everything was perfect