Name: Best Western Inn Florence
Address: 7821 Commerce Drive, Florence, Kentucky, United States of America, Florence, Kentucky, United States of America
Rating: 8.37

What guests think

Best Western Inn Florence draws frequent praise for clean rooms and a convenient setting near I-75, CVG, and local attractions, though the property feels older and has occasional renovation work that affects certain amenities.

Service is frequently friendly and helpful, but several reviews report inconsistent professionalism or difficulty reaching the front desk. Room comfort is generally solid, yet recurring remarks cite musty or smoke odors, humidity, and periodic HVAC, elevator, or airplane-noise issues. Breakfast ranges from excellent and varied to limited or poorly restocked on busy mornings. Overall, expect a convenient, budget-minded stay with mixed polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with an outdoor pool that some enjoyed but was occasionally closed during renovations; elevator issues and ongoing exterior work were reported. A fitness room and easy parking were noted.

Related guest reviews

10

Cynthia

Jan 12, 2025

·

Stayed 1 night

Very positive experience with an overnight stop due to inclement weather/roads. Amy at the front desk was friendly and helpful and gave me a free room upgrade. The room was very clean, comfortable, and remarkably quiet. I used the fitness room in the morning and found the equipment in good working order. Thank you!

10

Jennifer

Aug 19, 2025

·

Stayed 2 nights

We stayed here at Best Western last year. The breakfast and service is great. Alicia has a great personality and talked to us. We will definitely be back Sept. 22 next month. The hotel is always clean and the pool is great.

8

Anna

May 13, 2025

·

Stayed 1 night

It was very nice but under renovations on the out side.

10

art

Apr 2, 2025

·

Stayed 1 night

Hot water was a challenge. Staff is friendly. Easy parking. Good breakfast

10

Hortensia

Nov 26, 2024

·

Stayed 1 night

This hotel has an elevator, very nice and safe showers, very good breakfast and pleasant and helpful staff. This is our 2nd stay here.

8

James

Apr 11, 2025

·

Stayed 1 night

Hotel having exterior remodeling and interior was dated.

2

Shelly

Jun 18, 2024

·

Stayed 2 nights

The check in was not the best, the elevator was not working correctly. It kept getting stuck on the the 2nd floor, our room was on the 3rd. After trying two times to go to the 3rd floor, while the elevator was making a loud banging noise and dropping back down to the 2nd floor, we went back to the front desk. My husband made it to the 3rd floor finally, but when I tried again it made the same banging noise and dropped to the 2nd floor again. When i went back to the front desk the guy said it was working and my husband had made it. He then proceeded to take me up to the 3rd floor, treating me as if I didn't know what I was talking about, only for me to find out later he was with my husband on the 3rd floor, heard the loud banging noise, appear to be surprised. My husband told him that's what was happening and yet he acting as if there was nothing wrong with the elevator. I would not recommend this place at all.

8

Frank

Dec 30, 2023

·

Stayed 1 night

Pool was outdoor only.

4

Shawn

May 16, 2025

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Stayed 1 night

The staff were friendly and the beds were comfortable enough. However, the pool was closed because they were renovating and we specifically wanted a place with a pool. There were no warnings about that. Also, our air conditioner didn’t work well so our room was quite hot. We couldn’t look out our window because it was covered for renovations. The front desk area smelled like smoke when we walked in.

8

James

Jul 19, 2023

·

Stayed 2 nights

Good service from the desk. The property is a bit run down. Fun salt water swimming pool for the kids. Clean rooms. Pretty good breakfast. Fairly quiet despite the location in very busy section of town.

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Cleanliness

Many guests found rooms very clean, but feedback is inconsistent. Recurring complaints mention musty or smoke odors, mildew or mold, and stained or worn linens.

Related guest reviews

6

Lacy

Mar 22, 2024

·

Stayed 1 night

The front entry smelled like pot all the way through the first floor. Really stinky and offputting. Obvious that the workers smoke in the vestibule. Sheets were clean but had gaping holes in them. It was hard to tell who worked there because there were no uniforms, name tags, or anything worn except by the housekeeper. The housekeeper was kind and helpful. Probably would pay more and stay somewhere else next time.

6

Daniel

Aug 8, 2025

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Stayed 1 night

Don’t walk barefoot on the carpet.

6

Christopher

Mar 3, 2024

·

Stayed 1 night

Staff nice but overly’casual’. Non-smoking room smelled distinctly of old smoke. Property is dated and in major need of cleaning up/fixing up.

10

Mark

Jan 16, 2023

·

Stayed 1 night

Very clean rooms, smelled good, convenient to where we were traveling. Great staff.

2

Sarah

Mar 30, 2025

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Stayed 1 night

Room smelled terrible and was filthy. Chunks of “something” on the ceiling and walls. When we walked in the room an industrial size air purifier was blasting - likely an attempt to mask the smell. When asked to switch rooms there was nothing available even when I explained the state of the room. Would not recommend and would not go back.

4

Stephanie

Aug 12, 2024

·

Stayed 1 night

Rooms smelled like mold and mildew and I got bit by bedbugs.

4

Tember

Jul 12, 2025

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Stayed 1 night

As soon as we walked into the room there was a musty sour smell. Not sure if it was the AC unit or the bed linens or what. My daughter wouldn’t sleep under the covers; thankfully we had a blanket in the car.

6

Ali

Aug 5, 2024

·

Stayed 3 nights

We had a pretty good stay except for the mildew smell on the 2nd floor was terrible. Other than that it was decently clean and a pleasant stay

4

Jessica

Mar 16, 2024

·

Stayed 1 night

Mold on shower curtain

2

Janie

Jul 10, 2025

·

Stayed 3 nights

We did not stay. The first room looked very clean and had been freshly remodeled but it smelled very moldy and you could see the mold under there paint. Front desk was very nice and offered another room so we looked at it and it turned out to be worse. We all have allergies to mold and told the front desk we just couldn’t stay. Our reservation was canceled but we had to find a place to stay at 9:30 pm.

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Rooms

Rooms are generally comfortable—with good beds and some spacious layouts—but several reviews cite dated decor, musty or smoke odors and humidity, occasional HVAC problems or plane noise, and minor maintenance quirks like missing USB ports.

Related guest reviews

8

tina l

Nov 2, 2024

·

Stayed 1 night

Room was pretty good, the only issues is it was very musty smelling. Had to go buy some room spray.

6

Leslie

Nov 15, 2024

·

Stayed 1 night

Convenient location. Clean. Staff was helpful. Planes fly over, so noise is a factor.

10

Angela

Dec 2, 2023

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Stayed 1 night

The room was clean and the bed was very comfortable. We were very happy with our stay. Thank you!

10

Karen

Nov 1, 2023

·

Stayed 1 night

Room is clean and quiet. Nice powerful shower. Beds comfortable.

8

Kenneth

Dec 14, 2024

·

Stayed 2 nights

Price good, room was clean ,nice however no USB ports in room. First room I’ve been to in a while. It did not have any USB charging anywhere. Bathroom ceiling fan flashlight had no bulb that worked.

4

Louise

Nov 20, 2023

·

Stayed 1 night

On arrival, the rep was friendly and efficient. When we entered our room it had a strong smell (cigars?). We asked the receptionist about changing rooms and he said they were sold out and we couldn’t switch. As the night progressed it was clear that the hotel was nowhere near fully booked. He then offered to put an air cleaner in the room. Upon our return from dinner there was no air cleaner. The hotel in general is tired and in need of updating. Our room was smelly with a cracked sink and tiles.

8

Sandi

Aug 19, 2025

·

Stayed 1 night

Breakfast good, beds comfy

8

wally

Jan 5, 2025

·

Stayed 1 night

Comfortable bed, quiet room.

6

Robert

Nov 20, 2023

·

Stayed 1 night

Quiet, no highway noise. Could stand some refreshing.

6

Therese

Jun 17, 2025

·

Stayed 1 night

Staff nice but dead bolt not working and solution wasn’t great…pet friendly room on ground floor. No other similar rooms on top floor but not many cars in parking so wasn’t sure of truth. Strong musty smell in room. Besides smell, room was clean, bathroom clean and good shower, comfortable bed.

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Service

Staff are often friendly and helpful, with several shout outs to front desk team members, yet professionalism and responsiveness vary. Reports include absent or rude front desk service and difficulty reaching staff at times.

Related guest reviews

6

Jeffrey

May 5, 2025

·

Stayed 3 nights

Hotel being renovated now. We found that in the early morning hours that the front desk was empty. We even called and nobody picked up. One of the front desk associates hand wrote and a note and posted on our door that someone was there, but we were not the only people to notice. We checked out today around 6am and again, nobody there.

10

Cynthia

Jan 12, 2025

·

Stayed 1 night

Very positive experience with an overnight stop due to inclement weather/roads. Amy at the front desk was friendly and helpful and gave me a free room upgrade. The room was very clean, comfortable, and remarkably quiet. I used the fitness room in the morning and found the equipment in good working order. Thank you!

4

Mashelle

Jun 7, 2023

·

Stayed 3 nights

The girl at the reception desk was sooo unfriendly and totally not helpful…. Was more concerned with her friends sitting in the commons area…. Asked several times for help and was ‘snubbed’ the guy at the desk in the morning was outside talking on his cell phone and we had to wait for him to check us out…. I cancel my room for our way back… never again! Curious…. If all BW’s are like this?

10

John

Oct 15, 2023

·

Stayed 1 night

Front desk hostess Amy was great ,very helpful, kind and funny was great to work with to set up future reservations for the Bengals games

2

Ron

Feb 18, 2024

·

Stayed 1 night

Front desk was very rude

10

Chad

Feb 4, 2024

·

Stayed 2 nights

Nick was awesome. Patient and helpful. The bed was very clean and comfortable. I will definitely stay here again.

4

John

Jul 26, 2025

·

Stayed 3 nights

Breakfast wasn't that great. Small property. Staff did not seem overly eager to make you feel welcome.

10

Kimberly

Apr 26, 2024

·

Stayed 1 night

Brianna at the reception desk was extremely kind and helpful.

10

Vicki

Oct 26, 2023

·

Stayed 1 night

Upon arriving the staff were friendly and professional. I had trouble with my computer and the gentleman at the front desk was very helpful. He also suggested restaurants which were excellent. Quietest stay I’ve ever had at a hotel!

10

Robin

Oct 11, 2024

·

Stayed 1 night

Amy was extremely helpful at check in when I couldn’t get my door to unlock using the swipe card. She came to my room on the 3rd floor to help get me inside my room. Such a sweet lady!!

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Location

Convenient location near I-75, CVG Airport, and attractions like the Creation Museum and Ark Encounter, with dining and shopping nearby. Some guests noted occasional airplane noise, but many found the area quiet and felt safe.

Related guest reviews

8

Paul

Jan 4, 2025

·

Stayed 1 night

Was a good place to stay, convenient to access I75. Shopping close by and many great restaurants close by!

8

Hal

May 3, 2025

·

Stayed 1 night

Location

10

Fred

May 24, 2024

·

Stayed 1 night

Hotel and room was very clean. The the front desk help was detailed and specific during check in. The facility is located a bit back from the main road in a quieter area that seemed safe to park your vehicle without concern of items that may be left inside. Breakfast was well stocked and food was standard fare for this level of hotel.

8

terry

Nov 7, 2025

·

Stayed 3 nights

My room was clean & spacious. The hot breakfast in the morning was good. The location was good for both the Creation Museum and the Ark Encounter. There were restaurants, shopping malls & stores and a theater near by. Easy on/off to I-71 & I-75 freeways.

10

janice

May 3, 2023

·

Stayed 2 nights

Very comfortable beds! Great location, restaurants in every direction, even walkable.

8

Paul

Apr 9, 2024

·

Stayed 1 night

Convenient location.

8

Robert

Aug 4, 2024

·

Stayed 1 night

We just stayed for 1 night, good hotel if you are flying out of CVG, close to the airport, great staff ! Definitely coming back when visiting cincinnati

8

Melanie

Aug 16, 2023

·

This hotel met our needs. We stayed here during our trip to the Creation Museum and the Ark encounter. It's a good medium spot between the 2 locations and CVG airport. The rooms were adequate, good water pressure and beds comfortable enough. Parking was free and the area felt safe. Carpet however has a smell, especially in the hallways but not so bad in our room. We enjoyed the continental breakfast, the biscuits and gravy was excellent. The food lady worked very hard in refilling the dishes for everyone. The staff over all were pleasant and helpful. We were disappointed that the pool was not available during our stay as the kids were looking forward to it. All in all, good value for the money. We would stay here again!

8

Bernadette

Jul 7, 2024

·

Stayed 1 night

Convenient, gas and fast food nearby.

8

Richard

Sep 25, 2023

·

Stayed 4 nights

Location between the Creation Museum and the Ark Encounter. No Bible in the room, there was one in 2017 when we were last there.

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Dining

Breakfast frequently earns praise for hot items and variety. Others found it limited, understaffed, or not well restocked, with quality varying by day.

Related guest reviews

8

Misty

Jan 1, 2024

·

Stayed 1 night

The room was pretty clean, I did find 2 long hairs on the sheets. Sinks and shower were clean and shower was hot. Breakfast was crowded and under staffed. Coffee ran out, and we spent some time waiting on food to be refilled.

10

Richard

Aug 31, 2025

·

Stayed 3 nights

Outstanding hotel and room with plenty of amenities. The breakfast was great as most Best Westerns are!!!

8

Ruth

Dec 27, 2023

·

Stayed 1 night

Hotel was nice, clean enough and very quiet and comfortable. Only real problem was breakfast. They were out of cups, forks, biscuits etc - it was hit or miss what was available. When I asked the employee if they were going to restock the items and food that were out, she said yes and very unhappily replaced forks and coffee cups. No additional food was put out.

10

Todd

Jun 8, 2025

·

Stayed 3 nights

We had a great stay. The breakfast was the best we have ever had. Each morning there were so many choices of food and drinks. 10 stars for the breakfast.

6

Jeff

Mar 4, 2025

·

Stayed 1 night

Overall, not bad for 1 nite, but very stingy with everything, No Pen & Paper in the room only could get at the desk was given old cut up invoices! No cable guide! Breakfast was very un-inspiring! Only bad eggs and bacon and the rest just the was basic vending machine items Juice machine broke. very tight, stuff on every nook and cranny, had to look around to find things! F Finally wake up was 1/2 hr. late!!

8

Dwight

Jul 23, 2025

·

Stayed 2 nights

Needs updated but a nice place to stay, quiet (unless airplanes fly over), very clean and friendly staff. I feel once they updated, the price might be worth it. Breakfast was very limited and the pictures and actual are very different. If You find a deal, it’s nice, I wouldn’t pay what the best western website and customer Service was giving!

10

Tina

Jul 28, 2023

·

Stayed 2 nights

The continental breakfast was decent but they ran out of things a lot.

10

HARVEY

Feb 12, 2025

·

Stayed 1 night

Very hospitable staff. Lobby decorated for Valentine’s Day. Good breakfast options

10

Kirt

Mar 27, 2025

·

Stayed 1 night

Very well kept and clean. Nice breakfast.

4

John

Jul 26, 2025

·

Stayed 3 nights

Breakfast wasn't that great. Small property. Staff did not seem overly eager to make you feel welcome.

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AI-generated summary based on recent guest reviews

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Amenities

Property description

Guest reviews

Very good

Who stays here?

What guests think

Location

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Best Western Inn Florence