Hotel Riu San Francisco - Adults Only

Great stay at the hotel! Huge thank you and great job to the staff and the manager for making our stay there amazing! Great choice of food for breakfast and dinner! Will be back again for sure!

I turned up to a hotel booked three months ago, and paid for at that time as well. It was late in the evening, ca 10pm local time. They told me they had no room for us (including my elderly mother) and that we needed to go to a different hotel. Not one person apologised, they told us they were upset with their sales department for overselling, but didn’t consider that we might have had concerns on it too. They moved us from an adult only hotel to one full of children. Somehow three glasses of beer at dinner that we weren’t planning to eat that neither of us drink was to make this better? The hotel treated us with contempt. Eventually we could move back to the hotel we actually booked but we were punished by losing the twin room we booked and received a double bed instead. Absolute disaster of a trip? I would not recommend this hotel.

Staff service is excellent. Food is awesome. Great location. Definitely a five stars hotel

The hotel is an all inclusive with consistently good food and lots of variety. It's location is also excellent with views to the water. All staff were friendly, kind, and hard-working.

The location was amazing, the staff couldn’t be any more helpful if they tried. They were incredible from start to finish with the largest of smiles. Would truly recommend. Incredible value for money