Name: Universal Hotel Neptuno - Adults Only
Address: Llaut, 34, Ses Cadenes, Palma de Mallorca, Balearic Islands, Spain, Palma de Mallorca, Balearic Islands, Spain
Rating: 8.5

Guest reviews

8.5

Very good

Based on 384 verified reviews

Who stays here?

Couple

45%

Family

22%

Group

27%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At Universal Hotel Neptuno - Adults Only, travellers highlight the beachfront setting beside Mega Park, lively surroundings suited to party trips, friendly staff, and a well-liked breakfast, while noting that closed balcony doors keep most room noise down.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

steve

Sep 22, 2025

·

Stayed 5 nights

Very nice hotel. Right across the street from the beach and in a great location along the beach broadwalk. Plenty to do around the hotel. Lots of nightlife within walking distance. Very nice pool area with a small bar and food available. Bar prices were very reasonable. My biggest problem with the hotel is the air conditioning. The temperature outside was only 27C-29C while we were there, however the room temperature we could only lower to approximately 21C-22C with the air conditioning on high continuously. We asked the hotel about this and they said that is the way all the rooms are.

8

leanne

Jun 28, 2025

·

Stayed 2 nights

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.

10

Ronica

Jun 23, 2025

·

Stayed 3 nights

The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.

10

Jokin

Apr 28, 2025

·

Stayed 2 nights

.

10

mike

Apr 22, 2025

·

Stayed 4 nights

I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.

Llaut, 34, Ses Cadenes, Palma de Mallorca, Balearic Islands, Spain

Location

A stay at Universal Hotel Neptuno - Adults Only places you in the heart of Palma de Mallorca, a 1-minute drive from Playa de Palma and 7 minutes from El Arenal Beach. This beach hotel is 8.4 mi (13.6 km) from Plaza Espana and 10 mi (16.1 km) from Plaza Mayor de Palma.

Playa de Palma(0.1 miles)

Hipotels Convention Centre(0.2 miles)

La Porciuncula Church(0.5 miles)

El Arenal Beach(0.9 miles)

Port of El Arenal(1.3 miles)

Aqualand El Arenal(1.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Buffet breakfasts are available daily from 8 AM to 10:30 AM for a fee of approximately EUR 15 per person.

The hotel does not allow pets, but service animals are exempt from this policy.

Check-in is from 3:00 PM and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Airport shuttle services are available for an additional charge. Guests can arrange the transfer directly with the hotel.

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility details can be confirmed by contacting the hotel directly.

The hotel is located in the heart of Palma de Mallorca, just a 1-minute drive from Playa de Palma and 7 minutes from El Arenal Beach. It is approximately 7.6 km from Palma de Mallorca Airport.

Yes, the hotel features both indoor and outdoor swimming pools. The outdoor pool is seasonal and will be open from April 14 to October 31.

Children under 16 years old are not permitted at this adults-only property.

Universal Hotel Neptuno - Adults Only

Amenities

Property description

Book on Vio