K'uyen Boutique Hotel
From
104 $US
/nuit
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From
104 $US
/nuit
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment une piscine extérieure...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment une piscine extérieure et un service de location de vélos. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service d'organisation de mariages.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Pour combler vos petits creux, cet hôtel vous propose 2 restaurants. L'hébergement vous invite à rejoindre son bar/salon pour une petite pause bien méritée. Un petit déjeuner continental gratuit est servi tous les jours de 08 h 00 à 11 h 00.
Chambres
Les 25 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une machine à espresso et une TV connectée. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Les salles de bain comprennent une douche avec un pommeau de douche à « effet pluie » et des articles de toilette gratuits. Les équipements et services offerts par l'hébergement comprennent un coffre-fort et un service de couverture. Le service d'entretien est assuré tous les jours.
Emplacement
En choisissant K'uyen Boutique Hotel, vous profiterez d'un séjour à Tulum (Résidence Zama Village), à moins de 15 minutes en voiture de Ruines mayas de Tulum et Plage de Tulum. Cet hôtel avec spa se trouve à 19 km de Parc Xel-Há et à 10 km de Réserve de la biosphère de Sian Ka'an.
À proximité
Parc du Jaguar(0.8 miles)
Centre de Style de Vie Hunab(0.8 miles)
Parc Dos Aguas(1 miles)
Hôpital de Tulum(1.1 miles)
Accès au Parc Jaguar(1.8 miles)
Parc national de Tulum(1.9 miles)
Point de vue Jaguar Tulum(1.9 miles)
Promenade Artistique Holistika(1.9 miles)
Temple maudit(2.2 miles)
Cenote Calavera(2.2 miles)
Tour de Tulum(2.4 miles)
Musée SFER IK(2.5 miles)
Station balnéaire Las Palmas Public Beach(2.8 miles)
Plage de Tulum(3 miles)
Ruines mayas de Tulum(3.1 miles)
Aéroport international de Tulum (TQO)(25.9 miles)
Aéroport international de Cancún (CUN)(74.4 miles)
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Emplacement
Calle Balam Dzakab 77760, Résidence Zama Village, Tulum, Tulum, Quintana Roo, Mexique
Parc du Jaguar (0.8 miles)
Centre de Style de Vie Hunab (0.8 miles)
Parc Dos Aguas (1 miles)
Hôpital de Tulum (1.1 miles)
Accès au Parc Jaguar (1.8 miles)
Parc national de Tulum (1.9 miles)
Options de chambre
14
Penthouse Deluxe, 1 très grand lit, piscine privée
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparéPiscine privée
22
Suite Luxe, 1 chambre
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)CuisinePiscine privéePiscine profonde
18
Chambre Standard, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
11
Penthouse, 1 très grand lit, piscine privée
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
Balcon ou patioClimatisationWi-Fi (gratuit)Salon séparéPiscine privée
Avis des voyageurs
8.8
Fabuleux
Basé sur 169 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les récents avis, le K'uyen Boutique Hotel est apprécié pour son ambiance calme et confortable, son personnel accueillant et ses chambres propres et spacieuses. Les critiques portent principalement sur un emplacement isolé ou difficile d'accès, des piscines peu profondes ou non chauffées, et quelques problèmes de service ou d'entretien.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les récents avis, le K'uyen Boutique Hotel est apprécié pour son ambiance calme et confortable, son personnel accueillant et ses chambres propres et spacieuses. Les critiques portent principalement sur un emplacement isolé ou difficile d'accès, des piscines peu profondes ou non chauffées, et quelques problèmes de service ou d'entretien.
De nombreux clients apprécient le cadre sur le toit et les piscines privées, bien que celles-ci soient plutôt destinées à la détente qu'à la natation. Certains signalent des problèmes d'entretien ou un manque de chauffage. Le petit-déjeuner est souvent salué, mais la qualité et les prix des repas en général semblent irréguliers. L'établissement est paisible mais un peu à l'écart, et plusieurs personnes ont noté la présence de chantiers à proximité, des trajets de 10 à 25 minutes à pied vers les quartiers plus animés, et des difficultés occasionnelles à s'orienter avec le GPS. Dans l'ensemble, il convient aux voyageurs qui privilégient le calme à un emplacement en bord de mer.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
La piscine sur le toit et le bar/restaurant sont appréciés, mais sont de petite taille. Les piscines (y compris les privées) sont souvent froides et peuvent nécessiter un entretien. Des vélos sont disponibles à la location, mais ils auraient besoin d'un meilleur entretien, et il n'y a pas d'ascenseur.
Avis de voyageur à ce sujet
8
Fernando Jimenez
7 janv. 2026
·
A séjourné 3 nuits
Elevado el costo para lo que ofrece el hotel. Las albercas no tienen agua calinete. El cuarto que rente tenia una pequeña alberca y tampoco manejaba caldera. Y pagar por eso sin poder usarla creo que no los vale. Adicional a eso la primer noche no realizaron la limpieza y les tuve que preguntar porque no lo hicieron y hasta ese momento me dijeron que porque se les daño algo de lavanderia lo cual lo veo injusticado porque ni siquiera recogieron o tendieron la cama.
Elevado el costo para lo que ofrece el hotel. Las albercas no tienen agua calinete. El cuarto que rente tenia una pequeña alberca y tampoco manejaba caldera. Y pagar por eso sin poder usarla creo que no los vale. Adicional a eso la primer noche no realizaron la limpieza y les tuve que preguntar porque no lo hicieron y hasta ese momento me dijeron que porque se les daño algo de lavanderia lo cual lo veo injusticado porque ni siquiera recogieron o tendieron la cama.
8
Deshante
5 août 2024
·
A séjourné 3 nuits
I really enjoyed my stay. only thing I would say is it’s no elevator
I really enjoyed my stay. only thing I would say is it’s no elevator
6
Daniella
14 déc. 2025
·
A séjourné 2 nuits
El personal es amable, la habitación esta muy bien, la ubicaciónes buena y un lugar tranquilo y seguro. El restaurante es bueno, tanto bebidas y comidas. Mis comentarios puntuales a mejorar son : 1.Renta de las bicicletas. Tuve un percanse. Se le salio el pedal 3 veces a la bicicleta y perdi 2horas en que lo resolvieran. Un mantenimiento preventivo para evitar estos temas seria lo ideal. 2. Me pidieron dejar un voucher por 2.000 MXN y dijeron que al check out se reflejaria la cancelación. Sabiendo que pudiera haber unos dias extra que mi banco reflejara el movimiento... sin embargo este monto se cargo a mi tarjeta (cargo aprobado ) y tuve que insistir mucho para que me devolvieran mi dinero; afortunadamente después fe 1 mes se resolvió el problema.
El personal es amable, la habitación esta muy bien, la ubicaciónes buena y un lugar tranquilo y seguro. El restaurante es bueno, tanto bebidas y comidas. Mis comentarios puntuales a mejorar son : 1.Renta de las bicicletas. Tuve un percanse. Se le salio el pedal 3 veces a la bicicleta y perdi 2horas en que lo resolvieran. Un mantenimiento preventivo para evitar estos temas seria lo ideal. 2. Me pidieron dejar un voucher por 2.000 MXN y dijeron que al check out se reflejaria la cancelación. Sabiendo que pudiera haber unos dias extra que mi banco reflejara el movimiento... sin embargo este monto se cargo a mi tarjeta (cargo aprobado ) y tuve que insistir mucho para que me devolvieran mi dinero; afortunadamente después fe 1 mes se resolvió el problema.
8
Rachell
31 mai 2023
·
A séjourné 3 nuits
Was a little tricky to find as it isn't super clearly marked, but once we found it our vacation was off to a good start. The person who greeted us at the front desk was very helpful and showed us around. We booked the luxury suite with private pool. The room was huge with a well stocked kitchen, large living room, space for 4 at the dining table. The bedroom was also large as was the bathroom/shower. The deck was tranquil, the pool on it is more of a cold tub if I were to describe it. The complimentary breakfast was very good - fruit, granola, yogurt, eggs, bread ad pastries brought to your table. Again, it was very tranquil, peaceful, quiet. The pool upstairs is okay - nothing amazing. It's smaller and can get a lot of bugs at certain times of day. It was nice to cool off in. A little awkward since it's part of the restaurant/bar area - convenient if you want a drink in the pool but odd when people are dressed up to eat food a mere 10ft away from you. The location is a quieter area. Walking to the main road only takes about 10-15mins with lots of restaurant options. We rented a car so it was nice to be able to drive to the beach area and see what is available down there. On your walk you may come across many stray or loosely owned animals. We both agreed we would definitely stay again!
Was a little tricky to find as it isn't super clearly marked, but once we found it our vacation was off to a good start. The person who greeted us at the front desk was very helpful and showed us around. We booked the luxury suite with private pool. The room was huge with a well stocked kitchen, large living room, space for 4 at the dining table. The bedroom was also large as was the bathroom/shower. The deck was tranquil, the pool on it is more of a cold tub if I were to describe it. The complimentary breakfast was very good - fruit, granola, yogurt, eggs, bread ad pastries brought to your table. Again, it was very tranquil, peaceful, quiet. The pool upstairs is okay - nothing amazing. It's smaller and can get a lot of bugs at certain times of day. It was nice to cool off in. A little awkward since it's part of the restaurant/bar area - convenient if you want a drink in the pool but odd when people are dressed up to eat food a mere 10ft away from you. The location is a quieter area. Walking to the main road only takes about 10-15mins with lots of restaurant options. We rented a car so it was nice to be able to drive to the beach area and see what is available down there. On your walk you may come across many stray or loosely owned animals. We both agreed we would definitely stay again!
10
Tim
1 juin 2024
·
A séjourné 2 nuits
Main negative is no maps or quality directions, despite asking for this over six days. Tulum is in rapid buildout, so hotel providing map and directions is essential, since google maps is almost useless. The manager shares how easily he can get many maps, but he is busy entire week and I did not need it. Hotel is still great since, rooms were excellent: large, clean, quiet, air conditioning, hot water, fridge, freezer, and unlimited water. Hotel included great WiFi, English speaking, free wine bottle, large breakfast, and rooftop restaurant with great view and breeze. Manager let us leave bags early for free, and we rented their bikes to see beaches and their resort art. Tip: get gas at Mobil, to avoid double billing (see reviews). So hotel is great, but without a map or directions, and we are not going back to Tulum.
Main negative is no maps or quality directions, despite asking for this over six days. Tulum is in rapid buildout, so hotel providing map and directions is essential, since google maps is almost useless. The manager shares how easily he can get many maps, but he is busy entire week and I did not need it. Hotel is still great since, rooms were excellent: large, clean, quiet, air conditioning, hot water, fridge, freezer, and unlimited water. Hotel included great WiFi, English speaking, free wine bottle, large breakfast, and rooftop restaurant with great view and breeze. Manager let us leave bags early for free, and we rented their bikes to see beaches and their resort art. Tip: get gas at Mobil, to avoid double billing (see reviews). So hotel is great, but without a map or directions, and we are not going back to Tulum.
10
Christopher
11 sept. 2024
·
A séjourné 3 nuits
The staff is wonderful. Especially Nikki, who helped my party several times. This is a pretty property. The rooms are very pleasant. Cool and comfortable. Priced reasonably. Decent food options could be purchased, as well as the upstairs bar. The pools are more for soaking in with a few friends than swimming. Some rooms have their own private pools which are nice. I'd definitely return.
The staff is wonderful. Especially Nikki, who helped my party several times. This is a pretty property. The rooms are very pleasant. Cool and comfortable. Priced reasonably. Decent food options could be purchased, as well as the upstairs bar. The pools are more for soaking in with a few friends than swimming. Some rooms have their own private pools which are nice. I'd definitely return.
10
Pearl
3 mars 2024
·
A séjourné 1 nuit
VIP upgraded Extremely comfortable room. Room amenities were luxurious. Fantastic Private plunge pool on a private terrace off the bedroom and living room .. As well a bottle of complimentary red wine was impressive . Just a note that some surrounding areas around the hotel is not developed, so consider using a taxi service I would return and totally recommend this hotel
VIP upgraded Extremely comfortable room. Room amenities were luxurious. Fantastic Private plunge pool on a private terrace off the bedroom and living room .. As well a bottle of complimentary red wine was impressive . Just a note that some surrounding areas around the hotel is not developed, so consider using a taxi service I would return and totally recommend this hotel
8
Natalia
19 juil. 2023
·
A séjourné 1 nuit
There were no elevator. You have to bring your bag up through the stairs. So inconvenient. Taxi there is $30 for 12 min drive. It’s ridiculous
There were no elevator. You have to bring your bag up through the stairs. So inconvenient. Taxi there is $30 for 12 min drive. It’s ridiculous
10
ERLLY
30 avr. 2024
·
A séjourné 4 nuits
Property is Clean and has all amenities to be in a safe environment. The property is about a 25min walk to the main strip, so a rental car is recommended, however they can rent bicycles to move around in town, and they also have cab services available. I would return!
Property is Clean and has all amenities to be in a safe environment. The property is about a 25min walk to the main strip, so a rental car is recommended, however they can rent bicycles to move around in town, and they also have cab services available. I would return!
8
Jaime
18 déc. 2024
·
A séjourné 1 nuit
Mour room was incredible! It was wat better than the photos, large clean and so beautiful. The food at the hotel was insanely overpriced and underwhelmig. Our private pool was malfunctioning and gave me an electric shock. The owners were fabulous. Worth the price we paid but would eat somewhere else next time. malfunctioning and
Mour room was incredible! It was wat better than the photos, large clean and so beautiful. The food at the hotel was insanely overpriced and underwhelmig. Our private pool was malfunctioning and gave me an electric shock. The owners were fabulous. Worth the price we paid but would eat somewhere else next time. malfunctioning and
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté est un point fort, de nombreux clients décrivant les chambres et les parties communes comme très propres. Quelques personnes mentionnent cependant des odeurs d'humidité ou une propreté moins soignée.
Avis de voyageur à ce sujet
10
Luis
2 sept. 2024
·
A séjourné 2 nuits
I was there for two nights only, I had no time to enjoy hotel's facilities but in general it looks clean and pretty.
I was there for two nights only, I had no time to enjoy hotel's facilities but in general it looks clean and pretty.
8
Aira Ivette
30 sept. 2023
·
A séjourné 4 nuits
Muy limpio y bien acondicionado
Muy limpio y bien acondicionado
10
jonathon
25 oct. 2023
·
A séjourné 4 nuits
Clean,quiet
Clean,quiet
10
Maria
27 août 2025
·
A séjourné 5 nuits
Honestly. Great staff. The front desk guys were amazing. Helpful. And prompt. I would stay here. Again. Place was clean and pleasantly beautiful. Very quiet at night. Gorgeous view for sure!
Honestly. Great staff. The front desk guys were amazing. Helpful. And prompt. I would stay here. Again. Place was clean and pleasantly beautiful. Very quiet at night. Gorgeous view for sure!
10
laura
10 févr. 2024
·
A séjourné 3 nuits
To me, cleanliness is extremely important, and this hit the mark in every way Also, staff very helpful. Also international clientele and fun to talk to people at breakfast and in the evening very well lit rooms. Minimalist, but everything you need is there And bed extremely comfortable.
To me, cleanliness is extremely important, and this hit the mark in every way Also, staff very helpful. Also international clientele and fun to talk to people at breakfast and in the evening very well lit rooms. Minimalist, but everything you need is there And bed extremely comfortable.
10
Rainara
13 janv. 2024
·
A séjourné 6 nuits
Stuff friendly and helpful and property very clean. I supper recommended this stay!!!
Stuff friendly and helpful and property very clean. I supper recommended this stay!!!
10
Erika Gabriela
10 déc. 2025
·
A séjourné 5 nuits
La limpieza, la amabilidad y la atención de todo el personal y los servicios que ofrecen de excelente calidad
La limpieza, la amabilidad y la atención de todo el personal y los servicios que ofrecen de excelente calidad
6
David
21 août 2025
·
A séjourné 1 nuit
Olor a humedad en el cuarto, no se siente limpio. La construcción demasiado austera, alberca privada no es privada, muy poca luz en el cuarto, parece que me vendieron en $90 pesos una botella de "Agua de Piedra" rellenada porque la trajeron abierta. Honestamente no me gustó
Olor a humedad en el cuarto, no se siente limpio. La construcción demasiado austera, alberca privada no es privada, muy poca luz en el cuarto, parece que me vendieron en $90 pesos una botella de "Agua de Piedra" rellenada porque la trajeron abierta. Honestamente no me gustó
10
Julio
6 sept. 2023
·
A séjourné 3 nuits
Great location, pristine clean rooms, excellent service and staff super friendly and attentive. Staff went above and beyond all times. Would definitely come back when visiting the area again.
Great location, pristine clean rooms, excellent service and staff super friendly and attentive. Staff went above and beyond all times. Would definitely come back when visiting the area again.
10
Gina
13 oct. 2024
·
A séjourné 5 nuits
The hotel was quiet, quaint and very clean in a safe area. The staff was extremely polite, friendly and helpful which was appreciated. We booked here after arriving in Tulum and finding our original booking nothing like advertised (dirty, poorly upkept and not feeling safe). We immediately had to leave and find different accommodations, so glad we stumbled across the K'uyen Hotel and they were able to make our trip to Tulum a good experience after such a bad start. Thank you for a great time!
The hotel was quiet, quaint and very clean in a safe area. The staff was extremely polite, friendly and helpful which was appreciated. We booked here after arriving in Tulum and finding our original booking nothing like advertised (dirty, poorly upkept and not feeling safe). We immediately had to leave and find different accommodations, so glad we stumbled across the K'uyen Hotel and they were able to make our trip to Tulum a good experience after such a bad start. Thank you for a great time!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses, élégantes et confortables, avec une climatisation efficace et une connexion Wi-Fi généralement fiable. Certaines suites disposent de terrasses ou de piscines privées. Les inconvénients incluent des murs fins ou des portes communicantes, des problèmes occasionnels de salle de bain ou de température de l'eau, et de rares coupures.
Avis de voyageur à ce sujet
10
johan
21 mars 2024
·
A séjourné 5 nuits
Vi bodde i PH2 vilket kanske är nästa rummet. Högst upp med egen minipool och egna solstolar med stor terass. Bra AC med bra wifi. Underbara sängar och två dushar varav en uteregn dusch. ( lite lågt vattentryck där, men skönt ändå) Rummet går inte att få bättre Trevlig personal och ok frukost. Du går bordservering med frukttallrik, rostat bröd med smör/marmelad. Stekt ägg i olika format samt kaffe/te. Du blir mätt. Restaurang finns med visst utbud. Vi och de flesta äter på restaurangerna runt om, du kan gå dit, 10-15 minuter promenad. Själva området är lugnt och lite öde få det är nybyggt och allt inte slutsålt/exploaterat. Det är säkert att röra sig, även om det är lite öde. Taxi är dyrt i områdena så vi hyrde scooter. 5 min ner till stranden och till centrum. Tips, ta ADO bussen (modern direktbuss) om du skall till cancun airport. Boka på appen el på busstation. Hotellet kan verkligen rekommenderas och jag kan rekommendera beachcluben Playa Paraisio som är mest prisvärd och på bästa stranddelen. Lugnt ställe utan värsta partyt.
Vi bodde i PH2 vilket kanske är nästa rummet. Högst upp med egen minipool och egna solstolar med stor terass. Bra AC med bra wifi. Underbara sängar och två dushar varav en uteregn dusch. ( lite lågt vattentryck där, men skönt ändå) Rummet går inte att få bättre Trevlig personal och ok frukost. Du går bordservering med frukttallrik, rostat bröd med smör/marmelad. Stekt ägg i olika format samt kaffe/te. Du blir mätt. Restaurang finns med visst utbud. Vi och de flesta äter på restaurangerna runt om, du kan gå dit, 10-15 minuter promenad. Själva området är lugnt och lite öde få det är nybyggt och allt inte slutsålt/exploaterat. Det är säkert att röra sig, även om det är lite öde. Taxi är dyrt i områdena så vi hyrde scooter. 5 min ner till stranden och till centrum. Tips, ta ADO bussen (modern direktbuss) om du skall till cancun airport. Boka på appen el på busstation. Hotellet kan verkligen rekommenderas och jag kan rekommendera beachcluben Playa Paraisio som är mest prisvärd och på bästa stranddelen. Lugnt ställe utan värsta partyt.
6
Bruce
13 janv. 2025
·
A séjourné 4 nuits
Limited food options nearby, coupled with paper thin walls leads to a pretty uncomfortable stay. Additionally, the room provided a door to another room that inexplicably had a one way lock only, meaning they could enter our room at any time. The water in the shower would be warm for approximately 5 minutes before turning rather tepid.
Limited food options nearby, coupled with paper thin walls leads to a pretty uncomfortable stay. Additionally, the room provided a door to another room that inexplicably had a one way lock only, meaning they could enter our room at any time. The water in the shower would be warm for approximately 5 minutes before turning rather tepid.
8
Ben
26 sept. 2023
·
A séjourné 6 nuits
I loved the room. It clean comfortable and spacious. But most of all they honored my request for a special occasion and it was outstanding. Couldnt ask for anything more. Its a small team but they make a very big impact. Only con is that the suite should be equipped with a microwave or one should be provided upon request and more pots and pans for cooking. A very pleasant stay nonetheless.
I loved the room. It clean comfortable and spacious. But most of all they honored my request for a special occasion and it was outstanding. Couldnt ask for anything more. Its a small team but they make a very big impact. Only con is that the suite should be equipped with a microwave or one should be provided upon request and more pots and pans for cooking. A very pleasant stay nonetheless.
10
Mauro
26 août 2025
·
A séjourné 8 nuits
Struttura nuova, con camere, la nostra era l’appartamento, comodissime e dotate di tutto, perfetta per chi cerca un po’ di relax, ma avere il mare a 2 passi, ottima esperienza, personale sempre molto disponibile
Struttura nuova, con camere, la nostra era l’appartamento, comodissime e dotate di tutto, perfetta per chi cerca un po’ di relax, ma avere il mare a 2 passi, ottima esperienza, personale sempre molto disponibile
10
Tim
1 juin 2024
·
A séjourné 2 nuits
Main negative is no maps or quality directions, despite asking for this over six days. Tulum is in rapid buildout, so hotel providing map and directions is essential, since google maps is almost useless. The manager shares how easily he can get many maps, but he is busy entire week and I did not need it. Hotel is still great since, rooms were excellent: large, clean, quiet, air conditioning, hot water, fridge, freezer, and unlimited water. Hotel included great WiFi, English speaking, free wine bottle, large breakfast, and rooftop restaurant with great view and breeze. Manager let us leave bags early for free, and we rented their bikes to see beaches and their resort art. Tip: get gas at Mobil, to avoid double billing (see reviews). So hotel is great, but without a map or directions, and we are not going back to Tulum.
Main negative is no maps or quality directions, despite asking for this over six days. Tulum is in rapid buildout, so hotel providing map and directions is essential, since google maps is almost useless. The manager shares how easily he can get many maps, but he is busy entire week and I did not need it. Hotel is still great since, rooms were excellent: large, clean, quiet, air conditioning, hot water, fridge, freezer, and unlimited water. Hotel included great WiFi, English speaking, free wine bottle, large breakfast, and rooftop restaurant with great view and breeze. Manager let us leave bags early for free, and we rented their bikes to see beaches and their resort art. Tip: get gas at Mobil, to avoid double billing (see reviews). So hotel is great, but without a map or directions, and we are not going back to Tulum.
10
Christopher
11 sept. 2024
·
A séjourné 3 nuits
The staff is wonderful. Especially Nikki, who helped my party several times. This is a pretty property. The rooms are very pleasant. Cool and comfortable. Priced reasonably. Decent food options could be purchased, as well as the upstairs bar. The pools are more for soaking in with a few friends than swimming. Some rooms have their own private pools which are nice. I'd definitely return.
The staff is wonderful. Especially Nikki, who helped my party several times. This is a pretty property. The rooms are very pleasant. Cool and comfortable. Priced reasonably. Decent food options could be purchased, as well as the upstairs bar. The pools are more for soaking in with a few friends than swimming. Some rooms have their own private pools which are nice. I'd definitely return.
10
Fernando
16 nov. 2025
·
A séjourné 4 nuits
La habitación estaba muy bien, completa, amplia. Lo único echo de menos una silla y una pequeña mesa para escribir o trabajar. Por otra parte tenía una puerta de acceso que comunicaba con otra habitacion y que la dejaron sin cerra. Y habia otras personas alojadas en ella.
La habitación estaba muy bien, completa, amplia. Lo único echo de menos una silla y una pequeña mesa para escribir o trabajar. Por otra parte tenía una puerta de acceso que comunicaba con otra habitacion y que la dejaron sin cerra. Y habia otras personas alojadas en ella.
10
Pearl
3 mars 2024
·
A séjourné 1 nuit
VIP upgraded Extremely comfortable room. Room amenities were luxurious. Fantastic Private plunge pool on a private terrace off the bedroom and living room .. As well a bottle of complimentary red wine was impressive . Just a note that some surrounding areas around the hotel is not developed, so consider using a taxi service I would return and totally recommend this hotel
VIP upgraded Extremely comfortable room. Room amenities were luxurious. Fantastic Private plunge pool on a private terrace off the bedroom and living room .. As well a bottle of complimentary red wine was impressive . Just a note that some surrounding areas around the hotel is not developed, so consider using a taxi service I would return and totally recommend this hotel
10
Samantha
23 juil. 2024
·
A séjourné 6 nuits
This property is nice and in a quieter, developing part of Tulum. It is about a 20 minute walk to the beach and a 20 minute walk to the town for dining and shopping options. Room was very clean and comfortable. A/C was so refreshing after walking around Tulum.
This property is nice and in a quieter, developing part of Tulum. It is about a 20 minute walk to the beach and a 20 minute walk to the town for dining and shopping options. Room was very clean and comfortable. A/C was so refreshing after walking around Tulum.
8
Jaime
18 déc. 2024
·
A séjourné 1 nuit
Mour room was incredible! It was wat better than the photos, large clean and so beautiful. The food at the hotel was insanely overpriced and underwhelmig. Our private pool was malfunctioning and gave me an electric shock. The owners were fabulous. Worth the price we paid but would eat somewhere else next time. malfunctioning and
Mour room was incredible! It was wat better than the photos, large clean and so beautiful. The food at the hotel was insanely overpriced and underwhelmig. Our private pool was malfunctioning and gave me an electric shock. The owners were fabulous. Worth the price we paid but would eat somewhere else next time. malfunctioning and
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme aimable et serviable. Plusieurs avis font cependant état de problèmes de communication ou de facturation, notamment concernant les frais de taxi, les remboursements de dépôts et la résolution lente des problèmes.
Avis de voyageur à ce sujet
10
al
30 janv. 2024
·
A séjourné 7 nuits
great location, quiet and clean. Staff was great especially Luis.
great location, quiet and clean. Staff was great especially Luis.
10
Ashley
1 juil. 2025
·
A séjourné 2 nuits
We had a wonderful stay! Every single staff member greets you with a smile. We stayed during the quiet season but we’d love to come back during the busy season for the party life!!
We had a wonderful stay! Every single staff member greets you with a smile. We stayed during the quiet season but we’d love to come back during the busy season for the party life!!
10
Maria
27 août 2025
·
A séjourné 5 nuits
Honestly. Great staff. The front desk guys were amazing. Helpful. And prompt. I would stay here. Again. Place was clean and pleasantly beautiful. Very quiet at night. Gorgeous view for sure!
Honestly. Great staff. The front desk guys were amazing. Helpful. And prompt. I would stay here. Again. Place was clean and pleasantly beautiful. Very quiet at night. Gorgeous view for sure!
10
Tanisha
29 avr. 2025
·
A séjourné 3 nuits
The front desk guy was a little questionable as he tried to charge/pocket a fee to get a taxi for us but us knowing that it’s a free service offered by the hotel looked so him a little sideways. Other than that I liked it. Clean safe and modern. I left the Kan hotel to come here. I didn’t regret it!
The front desk guy was a little questionable as he tried to charge/pocket a fee to get a taxi for us but us knowing that it’s a free service offered by the hotel looked so him a little sideways. Other than that I liked it. Clean safe and modern. I left the Kan hotel to come here. I didn’t regret it!
10
Erika Gabriela
10 déc. 2025
·
A séjourné 5 nuits
La limpieza, la amabilidad y la atención de todo el personal y los servicios que ofrecen de excelente calidad
La limpieza, la amabilidad y la atención de todo el personal y los servicios que ofrecen de excelente calidad
10
Selita Michelle
24 mars 2025
·
A séjourné 4 nuits
Me and my husband chose this hotel for our anniversary! The hotel was very clean and the staff was helpful and really nice, me and my husband only problem was the manager name is Aviana I think I’m saying it right. When we were told something by the staff they would stated that their boss told them to tell us, she will be right in our present and never introduce herself, we found out who she was through the staff when told something, but always had something to say. Another thing is she was there ALL DAY on her computer even at night on the rooftop micromanaging the staff, and everything her staff do! She was not approachable and didn’t talk to us nor have I noticed her talking to any other guest we had to speck to her first and she responded back and that’s all. Being in that type of position you should be sociable and approachable!!!
Me and my husband chose this hotel for our anniversary! The hotel was very clean and the staff was helpful and really nice, me and my husband only problem was the manager name is Aviana I think I’m saying it right. When we were told something by the staff they would stated that their boss told them to tell us, she will be right in our present and never introduce herself, we found out who she was through the staff when told something, but always had something to say. Another thing is she was there ALL DAY on her computer even at night on the rooftop micromanaging the staff, and everything her staff do! She was not approachable and didn’t talk to us nor have I noticed her talking to any other guest we had to speck to her first and she responded back and that’s all. Being in that type of position you should be sociable and approachable!!!
2
Jennifer
21 avr. 2024
·
A séjourné 4 nuits
We got there earlier than expected and they were able to check us in. Initially, we liked the hotel a lot. Decent breakfast. A bit far to everything to walk. The reason for the low stars is on our second day after a 12 hour day excursion, we came back to half our clothes stolen. We went to the desk and the guy said we needed to speak to the manager. The next morning we did and he insinuated we lost, misplaced or did not bring half our suitcase. He did absolutely nothing to rectify the situation. Would not even help us to call the police. We asked who has access to our room and he said the maid. We did not accuse the maid. We had name brand items with tags. The hotel did not even have the "no service needed" sign to hang up as we usually do. They called a taxi for us for a 9 min car ride and charged us 850 pesos [52$] Tulum has been a bit if a nightmare. Mexico City never treated us this way. The hotel never had warm/hot shower. Tried reaching out to Hotels.com and whom also did nothing to help.
We got there earlier than expected and they were able to check us in. Initially, we liked the hotel a lot. Decent breakfast. A bit far to everything to walk. The reason for the low stars is on our second day after a 12 hour day excursion, we came back to half our clothes stolen. We went to the desk and the guy said we needed to speak to the manager. The next morning we did and he insinuated we lost, misplaced or did not bring half our suitcase. He did absolutely nothing to rectify the situation. Would not even help us to call the police. We asked who has access to our room and he said the maid. We did not accuse the maid. We had name brand items with tags. The hotel did not even have the "no service needed" sign to hang up as we usually do. They called a taxi for us for a 9 min car ride and charged us 850 pesos [52$] Tulum has been a bit if a nightmare. Mexico City never treated us this way. The hotel never had warm/hot shower. Tried reaching out to Hotels.com and whom also did nothing to help.
10
Julio
6 sept. 2023
·
A séjourné 3 nuits
Great location, pristine clean rooms, excellent service and staff super friendly and attentive. Staff went above and beyond all times. Would definitely come back when visiting the area again.
Great location, pristine clean rooms, excellent service and staff super friendly and attentive. Staff went above and beyond all times. Would definitely come back when visiting the area again.
10
El Hadji
7 mars 2024
·
A séjourné 2 nuits
Nice Hotel in Tulum we enjoyed our stay and the staff are really nice and welcoming
Nice Hotel in Tulum we enjoyed our stay and the staff are really nice and welcoming
4
Heather
17 nov. 2024
·
A séjourné 7 nuits
The most of the staff was wonderful. Only had an issue with one person who didn’t seem to care about anything. We had an issue with the pool the whole time we were there and they didn’t communicate until the next to last day there. They moved us to a different room at no extra charge but then we had no water and once again lack of communication was an issue. So Friday night water was out for 3-4 hrs came in then went back out. Sat morning we woke up early to still no water. Had a time limit to get dressed and ready to leave to do one last adventure before we had to catch the plane. We ended up having to cancel due to no water. Water came on just in time for us to get ready for the airport.
The most of the staff was wonderful. Only had an issue with one person who didn’t seem to care about anything. We had an issue with the pool the whole time we were there and they didn’t communicate until the next to last day there. They moved us to a different room at no extra charge but then we had no water and once again lack of communication was an issue. So Friday night water was out for 3-4 hrs came in then went back out. Sat morning we woke up early to still no water. Had a time limit to get dressed and ready to leave to do one last adventure before we had to catch the plane. We ended up having to cancel due to no water. Water came on just in time for us to get ready for the airport.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
L'établissement est situé dans un quartier calme et en développement, avec des cafés et des restaurants accessibles en 10 à 25 minutes à pied environ. La plage et les principales zones d'animation sont plus éloignées. Certains clients ont eu du mal à le localiser avec le GPS et ont dû recourir à des taxis ou à des véhicules.
Avis de voyageur à ce sujet
8
Rachell
31 mai 2023
·
A séjourné 3 nuits
Was a little tricky to find as it isn't super clearly marked, but once we found it our vacation was off to a good start. The person who greeted us at the front desk was very helpful and showed us around. We booked the luxury suite with private pool. The room was huge with a well stocked kitchen, large living room, space for 4 at the dining table. The bedroom was also large as was the bathroom/shower. The deck was tranquil, the pool on it is more of a cold tub if I were to describe it. The complimentary breakfast was very good - fruit, granola, yogurt, eggs, bread ad pastries brought to your table. Again, it was very tranquil, peaceful, quiet. The pool upstairs is okay - nothing amazing. It's smaller and can get a lot of bugs at certain times of day. It was nice to cool off in. A little awkward since it's part of the restaurant/bar area - convenient if you want a drink in the pool but odd when people are dressed up to eat food a mere 10ft away from you. The location is a quieter area. Walking to the main road only takes about 10-15mins with lots of restaurant options. We rented a car so it was nice to be able to drive to the beach area and see what is available down there. On your walk you may come across many stray or loosely owned animals. We both agreed we would definitely stay again!
Was a little tricky to find as it isn't super clearly marked, but once we found it our vacation was off to a good start. The person who greeted us at the front desk was very helpful and showed us around. We booked the luxury suite with private pool. The room was huge with a well stocked kitchen, large living room, space for 4 at the dining table. The bedroom was also large as was the bathroom/shower. The deck was tranquil, the pool on it is more of a cold tub if I were to describe it. The complimentary breakfast was very good - fruit, granola, yogurt, eggs, bread ad pastries brought to your table. Again, it was very tranquil, peaceful, quiet. The pool upstairs is okay - nothing amazing. It's smaller and can get a lot of bugs at certain times of day. It was nice to cool off in. A little awkward since it's part of the restaurant/bar area - convenient if you want a drink in the pool but odd when people are dressed up to eat food a mere 10ft away from you. The location is a quieter area. Walking to the main road only takes about 10-15mins with lots of restaurant options. We rented a car so it was nice to be able to drive to the beach area and see what is available down there. On your walk you may come across many stray or loosely owned animals. We both agreed we would definitely stay again!
10
Mitchell
17 déc. 2023
·
A séjourné 3 nuits
great location if you don’t want to stay directly on the beach. however the beach is very close so i would visit here again
great location if you don’t want to stay directly on the beach. however the beach is very close so i would visit here again
10
Roberto
27 sept. 2024
·
A séjourné 1 nuit
Excelente ubicación , cerca de todo y con muy buenas amenidades. El rooftop es de los más cómodos en Tulum
Excelente ubicación , cerca de todo y con muy buenas amenidades. El rooftop es de los más cómodos en Tulum
10
Pearl
3 mars 2024
·
A séjourné 1 nuit
VIP upgraded Extremely comfortable room. Room amenities were luxurious. Fantastic Private plunge pool on a private terrace off the bedroom and living room .. As well a bottle of complimentary red wine was impressive . Just a note that some surrounding areas around the hotel is not developed, so consider using a taxi service I would return and totally recommend this hotel
VIP upgraded Extremely comfortable room. Room amenities were luxurious. Fantastic Private plunge pool on a private terrace off the bedroom and living room .. As well a bottle of complimentary red wine was impressive . Just a note that some surrounding areas around the hotel is not developed, so consider using a taxi service I would return and totally recommend this hotel
8
Magdaleno
6 août 2024
·
A séjourné 1 nuit
It’s hard to find with GPS
It’s hard to find with GPS
2
Michael Antoine
1 août 2024
·
A séjourné 3 nuits
Don't go to this hotel you have to take a cab everywhere. There is nothing walkable stores are far restaurants ,beach the pool is not even a pool a square that the water was dirty .The receptions try to make me pay for drinks that I already paid for ..You better rent a car because the cabs there cost to dam much.My worst vacation ever and I'm never coming back to Mexico especially Tulum kick rocks
Don't go to this hotel you have to take a cab everywhere. There is nothing walkable stores are far restaurants ,beach the pool is not even a pool a square that the water was dirty .The receptions try to make me pay for drinks that I already paid for ..You better rent a car because the cabs there cost to dam much.My worst vacation ever and I'm never coming back to Mexico especially Tulum kick rocks
10
Diana
27 févr. 2024
·
A séjourné 1 nuit
Excelente estancia con varias opciones de cafés y restaurante cerca a pie así como de una tienda para comprar cualquier cosa que requieras. Si llegas en auto y es fácil de llegar al lugar. Todo limpio y ordenado.
Excelente estancia con varias opciones de cafés y restaurante cerca a pie así como de una tienda para comprar cualquier cosa que requieras. Si llegas en auto y es fácil de llegar al lugar. Todo limpio y ordenado.
10
ERLLY
30 avr. 2024
·
A séjourné 4 nuits
Property is Clean and has all amenities to be in a safe environment. The property is about a 25min walk to the main strip, so a rental car is recommended, however they can rent bicycles to move around in town, and they also have cab services available. I would return!
Property is Clean and has all amenities to be in a safe environment. The property is about a 25min walk to the main strip, so a rental car is recommended, however they can rent bicycles to move around in town, and they also have cab services available. I would return!
10
Samantha
23 juil. 2024
·
A séjourné 6 nuits
This property is nice and in a quieter, developing part of Tulum. It is about a 20 minute walk to the beach and a 20 minute walk to the town for dining and shopping options. Room was very clean and comfortable. A/C was so refreshing after walking around Tulum.
This property is nice and in a quieter, developing part of Tulum. It is about a 20 minute walk to the beach and a 20 minute walk to the town for dining and shopping options. Room was very clean and comfortable. A/C was so refreshing after walking around Tulum.
10
eric
17 mars 2023
·
A séjourné 9 nuits
Hotel confortable personnel tres agreable chambre fonctionnelle et tres propre,petit dejeuner copieux.seul bemol les alentours en travaux
Hotel confortable personnel tres agreable chambre fonctionnelle et tres propre,petit dejeuner copieux.seul bemol les alentours en travaux
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner est fréquemment salué et pratique, et certains apprécient le restaurant sur place et le bar sur le toit. D'autres signalent une nourriture moyenne ou trop chère et une qualité irrégulière.
Avis de voyageur à ce sujet
10
Jonathan
18 avr. 2024
·
A séjourné 3 nuits
Recomendable al 100%. Ha superado mis expectativas de sobra. La comida riquísima, la Habitación muy cómoda y la limpieza inmejorable!! Muy agradables tod@s y si vuelvo a la zona me hospedaría aquí sin dudarlo…….
Recomendable al 100%. Ha superado mis expectativas de sobra. La comida riquísima, la Habitación muy cómoda y la limpieza inmejorable!! Muy agradables tod@s y si vuelvo a la zona me hospedaría aquí sin dudarlo…….
8
Rachell
31 mai 2023
·
A séjourné 3 nuits
Was a little tricky to find as it isn't super clearly marked, but once we found it our vacation was off to a good start. The person who greeted us at the front desk was very helpful and showed us around. We booked the luxury suite with private pool. The room was huge with a well stocked kitchen, large living room, space for 4 at the dining table. The bedroom was also large as was the bathroom/shower. The deck was tranquil, the pool on it is more of a cold tub if I were to describe it. The complimentary breakfast was very good - fruit, granola, yogurt, eggs, bread ad pastries brought to your table. Again, it was very tranquil, peaceful, quiet. The pool upstairs is okay - nothing amazing. It's smaller and can get a lot of bugs at certain times of day. It was nice to cool off in. A little awkward since it's part of the restaurant/bar area - convenient if you want a drink in the pool but odd when people are dressed up to eat food a mere 10ft away from you. The location is a quieter area. Walking to the main road only takes about 10-15mins with lots of restaurant options. We rented a car so it was nice to be able to drive to the beach area and see what is available down there. On your walk you may come across many stray or loosely owned animals. We both agreed we would definitely stay again!
Was a little tricky to find as it isn't super clearly marked, but once we found it our vacation was off to a good start. The person who greeted us at the front desk was very helpful and showed us around. We booked the luxury suite with private pool. The room was huge with a well stocked kitchen, large living room, space for 4 at the dining table. The bedroom was also large as was the bathroom/shower. The deck was tranquil, the pool on it is more of a cold tub if I were to describe it. The complimentary breakfast was very good - fruit, granola, yogurt, eggs, bread ad pastries brought to your table. Again, it was very tranquil, peaceful, quiet. The pool upstairs is okay - nothing amazing. It's smaller and can get a lot of bugs at certain times of day. It was nice to cool off in. A little awkward since it's part of the restaurant/bar area - convenient if you want a drink in the pool but odd when people are dressed up to eat food a mere 10ft away from you. The location is a quieter area. Walking to the main road only takes about 10-15mins with lots of restaurant options. We rented a car so it was nice to be able to drive to the beach area and see what is available down there. On your walk you may come across many stray or loosely owned animals. We both agreed we would definitely stay again!
10
Tim
1 juin 2024
·
A séjourné 2 nuits
Main negative is no maps or quality directions, despite asking for this over six days. Tulum is in rapid buildout, so hotel providing map and directions is essential, since google maps is almost useless. The manager shares how easily he can get many maps, but he is busy entire week and I did not need it. Hotel is still great since, rooms were excellent: large, clean, quiet, air conditioning, hot water, fridge, freezer, and unlimited water. Hotel included great WiFi, English speaking, free wine bottle, large breakfast, and rooftop restaurant with great view and breeze. Manager let us leave bags early for free, and we rented their bikes to see beaches and their resort art. Tip: get gas at Mobil, to avoid double billing (see reviews). So hotel is great, but without a map or directions, and we are not going back to Tulum.
Main negative is no maps or quality directions, despite asking for this over six days. Tulum is in rapid buildout, so hotel providing map and directions is essential, since google maps is almost useless. The manager shares how easily he can get many maps, but he is busy entire week and I did not need it. Hotel is still great since, rooms were excellent: large, clean, quiet, air conditioning, hot water, fridge, freezer, and unlimited water. Hotel included great WiFi, English speaking, free wine bottle, large breakfast, and rooftop restaurant with great view and breeze. Manager let us leave bags early for free, and we rented their bikes to see beaches and their resort art. Tip: get gas at Mobil, to avoid double billing (see reviews). So hotel is great, but without a map or directions, and we are not going back to Tulum.
10
Christopher
11 sept. 2024
·
A séjourné 3 nuits
The staff is wonderful. Especially Nikki, who helped my party several times. This is a pretty property. The rooms are very pleasant. Cool and comfortable. Priced reasonably. Decent food options could be purchased, as well as the upstairs bar. The pools are more for soaking in with a few friends than swimming. Some rooms have their own private pools which are nice. I'd definitely return.
The staff is wonderful. Especially Nikki, who helped my party several times. This is a pretty property. The rooms are very pleasant. Cool and comfortable. Priced reasonably. Decent food options could be purchased, as well as the upstairs bar. The pools are more for soaking in with a few friends than swimming. Some rooms have their own private pools which are nice. I'd definitely return.
8
Nathalie
17 nov. 2025
·
A séjourné 4 nuits
la chambre, l'endroit est joli, le rooftop avec jolie vue, personnel aimable
la chambre, l'endroit est joli, le rooftop avec jolie vue, personnel aimable
6
Kortney
4 févr. 2024
·
A séjourné 2 nuits
I liked the room a lot, it was clean and well done overall. My main issue was the food quality. The photos of the food and what you actually got were so different. Everything felt frozen and nothing felt fresh. Having access to healthy high quality food is a big deal to me. I ended up leaving very hungry.
I liked the room a lot, it was clean and well done overall. My main issue was the food quality. The photos of the food and what you actually got were so different. Everything felt frozen and nothing felt fresh. Having access to healthy high quality food is a big deal to me. I ended up leaving very hungry.
8
Volodymyr
25 avr. 2024
·
A séjourné 6 nuits
Great and knowledgeable hosts but below average breakfasts.
Great and knowledgeable hosts but below average breakfasts.
10
Nicole
21 juin 2023
·
A séjourné 2 nuits
The hotel is beautiful. It’s better in person. The staff is so nice and accommodating. It was a lovely stay with no complaints. The free breakfast was delicious & they can take it to your room. Overall it was an incredible stay and I definitely recommend. They also light palo santo to keep mosquitoes away (it smells soooo good). Namaste
The hotel is beautiful. It’s better in person. The staff is so nice and accommodating. It was a lovely stay with no complaints. The free breakfast was delicious & they can take it to your room. Overall it was an incredible stay and I definitely recommend. They also light palo santo to keep mosquitoes away (it smells soooo good). Namaste
10
DANIEL
23 août 2024
·
A séjourné 14 nuits
Great room !! Great property. Breakfast could be better but not bad. Front desk very friendly and accommodating!! I would stay here again!!!
Great room !! Great property. Breakfast could be better but not bad. Front desk very friendly and accommodating!! I would stay here again!!!
8
Jaime
18 déc. 2024
·
A séjourné 1 nuit
Mour room was incredible! It was wat better than the photos, large clean and so beautiful. The food at the hotel was insanely overpriced and underwhelmig. Our private pool was malfunctioning and gave me an electric shock. The owners were fabulous. Worth the price we paid but would eat somewhere else next time. malfunctioning and
Mour room was incredible! It was wat better than the photos, large clean and so beautiful. The food at the hotel was insanely overpriced and underwhelmig. Our private pool was malfunctioning and gave me an electric shock. The owners were fabulous. Worth the price we paid but would eat somewhere else next time. malfunctioning and
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Philippe
6 mars 2026
·
A séjourné 3 nuits
Hotel à taille humaine, tranquille et calme. La piscine sur le toit est très petite et pas très engageante celle du jardin est également très petite et très sombre. La chambre n’est absolument pas isolée, on entendait les conversations des voisins comme s'ils étaient dans notre propre chambre. Vélos loués 300 pesos mexicains pour une journée en très mauvais état. (Pas de freins, guidon qui bouge, béquille qui ne tient pas....je l'ai signalé mais ça n’a pas eu l'air de concerner le personnel.. Personnel nonchalant hormis la jeune fille de l’accueil, souriante et très aimable. Petit déjeuner correct.
Hotel à taille humaine, tranquille et calme. La piscine sur le toit est très petite et pas très engageante celle du jardin est également très petite et très sombre. La chambre n’est absolument pas isolée, on entendait les conversations des voisins comme s'ils étaient dans notre propre chambre. Vélos loués 300 pesos mexicains pour une journée en très mauvais état. (Pas de freins, guidon qui bouge, béquille qui ne tient pas....je l'ai signalé mais ça n’a pas eu l'air de concerner le personnel.. Personnel nonchalant hormis la jeune fille de l’accueil, souriante et très aimable. Petit déjeuner correct.
10
Manon
17 févr. 2026
·
A séjourné 10 nuits
Très belle suite. Le personnel service impeccable.
Très belle suite. Le personnel service impeccable.
6
Philippe
22 déc. 2025
·
A séjourné 3 nuits
Une caution demandée injustifiée difficile à récupérer au départ. Une musique d’ambiance bruyante.
Une caution demandée injustifiée difficile à récupérer au départ. Une musique d’ambiance bruyante.
10
Maxence
13 déc. 2025
·
A séjourné 14 nuits
Parfait, chambres et personnel au top
Parfait, chambres et personnel au top
8
Nathalie
17 nov. 2025
·
A séjourné 4 nuits
la chambre, l'endroit est joli, le rooftop avec jolie vue, personnel aimable
la chambre, l'endroit est joli, le rooftop avec jolie vue, personnel aimable
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 22:00
Avant 12:00
Dépôt de garantie
Pour cet établissement, un dépôt de garantie entièrement remboursable vous sera demandé.
Afficher plusVous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: NO DATA
- 2026-09-18: 91.80694258628844USD
- 2026-09-19: 126.06532292747497USD
- 2026-09-20: 89.85992443832397USD
- 2026-09-21: 91.32329587387085USD
- 2026-09-22: 91.80694258628844USD
- 2026-09-23: 128.38821482688903USD
- 2026-09-24: 90.313662445755USD
- 2026-09-25: 92.26924846527099USD
- 2026-09-26: 92.63783339347839USD
- 2026-09-27: 92.26695318679809USD
- 2026-09-28: 94.1507898525238USD
- 2026-09-29: 91.80569858039856USD
- 2026-09-30: 92.51381827110289USD
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- 2026-11-16: 64.47898914253234USD
- 2026-11-17: 64.11227460346221USD
À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après 20 h 00. Vous recevrez un e-mail contenant les instructions d’enregistrement dans un délai de 2 semaines précédant votre arrivée. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 21 ans.
Le dépôt de garantie suivant (entièrement remboursable) vous sera demandé.
Deposit: USD 50 per accommodation, per night
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les espèces
- Les chambres insonorisées ne sont pas garanties
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les enfants de moins de 21 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Accès aux chambres possible à l'aide d'un appareil mobile.
Équipements populaires
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Massage
Spa et centre de bien-être
Petit-déjeuner en chambre
Réservé aux adultes
Activités
Piscine
Piscine extérieure
Mobilier d'extérieur
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrasse
Services
Centre d'affaires
Organisation d'excursions
Ménage
Service de change
Coffre-fort
Location de vélos
Consigne à bagage
Laverie
Concierge Services
Parking
Navette aéroport
Connexion Internet
Wi-fi gratuit