Savoy Le Grand Hotel Marrakech

Very professional staff and very clean hotel Well located!

Enjoyed my experience . Nice place to be.

Top service and personal!

Extremely disappointing – I won't be returning I've stayed at the Savoy 5–6 times before, but after this experience, I seriously doubt I'll return. Check-in took 45 minutes because I wasn't given the main pool-view room I'd booked and shown in my reservation. After arguing my case and showing the booking photos, I was charged an extra 1,700 MAD to get the room I believed I'd already paid for. From there, the problems continued. Security chased after us over bringing outside alcohol into the hotel, despite this restriction not being made clear. At breakfast, staff repeatedly cleared my coffee, juice and water while I was clearly still sitting at the table. Due to ongoing building work, my car was returned covered in dust after being parked by the hotel. Concierge promised to look into it, then completely forgot about it. Two days later, I was ridiculously told the dirt was caused by rain, despite it not raining when I originally complained. The final straw was at the bar. With 10 minutes left of the England match, a waiter repeatedly demanded I settle my bill immediately, explaining that "some people leave without paying." I'm a hotel resident and a repeat guest, yet I was made to feel like I couldn't be trusted to pay my bill. Even the manager's attitude afterwards was arrogant and dismissive. For a hotel claiming to offer luxury service, the attitude, communication and customer care have been appalling. I'm still staying here as I write this and genuinely wish I couldgo

Our stay at the Savoy Le Grand Marrakech was absolutely fantastic. The hotel itself is beautiful, the rooms were spotless, and the housekeeping team did an excellent job every single day. Every member of staff we encountered throughout the hotel was warm, friendly, welcoming, and genuinely made us feel at home. The level of hospitality was outstanding, and it really made our stay special. Unfortunately, the spa was a completely different experience and the only disappointing part of our stay. I was refused a massage because I have a very small amount of psoriasis. I found this extremely upsetting and unprofessional. After I questioned their decision and explained that it is a mild, non-contagious skin condition, they suddenly changed their minds and said they would carry out the massage after all. By that point, however, I no longer felt comfortable. To make matters worse, the spa staff were giggling together in French while discussing the situation, which made me feel judged and embarrassed. Whether they were talking about me or not, it was completely inappropriate and left me with no confidence in receiving treatment, so I decided not to go ahead with the massage. It was a real shame because the spa experience fell far below the exceptional standards of the rest of the hotel. Despite this, I would absolutely return to the Savoy Le Grand Marrakech because every other aspect of our stay was excellent. Next time, however, I’ll be booking my spa treatments elsewhere.